diff --git a/backend/controllers/crmController.js b/backend/controllers/crmController.js
index a9e60a2..5a57e2e 100644
--- a/backend/controllers/crmController.js
+++ b/backend/controllers/crmController.js
@@ -74,7 +74,7 @@ const callJournaling = async (req, res) => {
 
     if (operationStatus == "hangup")
         await journaling(companyId, operation, crmPhone, crmAgent, crmCallDuration, crmFirstName)
-    else if (operationStatus == "answered") { 
+    else if (operationStatus == "update-answer") { 
         await ticketCRM(companyId, crmPhone, crmAgent, crmFirstName)
     }
 
diff --git a/backend/utils/createTicket.js b/backend/utils/createTicket.js
index 319b01e..ed41382 100644
--- a/backend/utils/createTicket.js
+++ b/backend/utils/createTicket.js
@@ -7,9 +7,10 @@ const { URL } = require('url')
 const findProperty = require('./findProperty')
 const CRM = require('../models/CRM')
 const requestConfigHeader = require('./requestConfigHeader')
-const sendMessageSocket = require('./sendMessageSocket')
+const sendEventTicketCreatedToSocket = require('./sendEventTicketCreatedToSocket')
 
-async function createTicket(companyId, rest, authentication, crmPhone, crmFirstName = 'unnamed', crmLastName = 'no surname', crmEmail = '', test = {}, crmContactId) {
+
+async function createTicket(companyId, rest, authentication, crmPhone, crmFirstName = 'unnamed', crmLastName = 'no surname', crmEmail = '', test = {}, crmContactId, crmAgent) {
      
     let { request, body, response } = findProperty(rest, 'createTicketRecord')
 
@@ -73,7 +74,10 @@ async function createTicket(companyId, rest, authentication, crmPhone, crmFirstN
         const contact = await CRM_Contact.findOne({ companyId, crmBaseURL: new URL(url).hostname, phone: crmPhone })
         const crm = await CRM.findOne({ companyId, crmBaseURL: new URL(url).hostname })
 
-        await CRM_Ticket.create({ companyId, contact, ticketId: auxTicketId, crm})
+        await CRM_Ticket.create({ companyId, contact, ticketId: auxTicketId, crm}) 
+
+        sendEventTicketCreatedToSocket({ companyId, extension: crmAgent, ticketUrl: `https://app.hubspot.com/contacts/44357029/ticket/${auxTicketId}` })
+
     }
 
     return { exist: true, ticketId: auxTicketId, phone: crmPhone }
diff --git a/backend/utils/ticketCRM.js b/backend/utils/ticketCRM.js
index fd8ae47..93339dc 100644
--- a/backend/utils/ticketCRM.js
+++ b/backend/utils/ticketCRM.js
@@ -56,13 +56,13 @@ async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'unnamed'
                     // refactor this for production. For now only working with hubspot where status new is equal 1
                     if ((auxTicketStatus && auxTicketStatus != '1') || (error && error == 404)) {
                         await CRM_Ticket.deleteMany({ contact: obj_contact })
-                        crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact)
+                        crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent)
                     }
                 }
 
             }
             else {
-                crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact)
+                crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent)
             }
 
         }
@@ -74,7 +74,7 @@ async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'unnamed'
 module.exports = ticketCRM
 
 
-async function _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact) {
+async function _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent) {
     let obj = findProperty(rest, 'createTicketRecord')
 
     if (obj) {
@@ -91,7 +91,8 @@ async function _createTicket(rest, crmPhone, companyId, authentication, crmFirst
                 crmLastName = '',
                 crmEmail = '',
                 test = { testing: false },
-                crmContactId = contact.contactId
+                crmContactId = contact.contactId,
+                crmAgent
             )
         }
     }
diff --git a/frontend/src/components/UploadFile.js b/frontend/src/components/UploadFile.js
index 7147179..0016a0c 100644
--- a/frontend/src/components/UploadFile.js
+++ b/frontend/src/components/UploadFile.js
@@ -34,7 +34,7 @@ const UploadFile = () => {
 
     const formData = new FormData()
     formData.append('crm', file)
-    formData.append('companyId', process.env.REACT_APP_COMPANY_ID)
+    formData.append('companyId', process.env.REACT_APP_COMPANY_ID) 
 
     try {
       const response = await axios.post(`${process.env.REACT_APP_URL_API}/api/v1/crm/upload`, formData, {
@@ -42,7 +42,7 @@ const UploadFile = () => {
           'Content-Type': 'multipart/form-data',
           'Authorization': 'Bearer 2ivck10D3o9qAZi0pkKudVDl9bdEVXY2s8gdxZ0jYgL1DZWTgDz6wDiIjlWgYmJtVOoqf0b42ZTLBRrfo8WoAaScRsujz3jQUNXdchSg0o43YilZGmVhheGJNAeIQRknHEll4nRJ7avcFgmDGoYbEey7TSC8EHS4Z3gzeufYYSfnKNDBwwzBURIQrTOxYFe3tBHsGOzwnuD2lU5tnEx7tr2XRO4zRNYeNY4lMBOFM0mRuyAe4kuqTrKXmJ8As200'
         },
-      })
+      }) 
 
       if (response.status === 200) {