feat: add support for ticket creation

backend/Templates-test/hubspot_bearer_auth_editind_ticket.json

@@ -1,55 +1,55 @@
 {
-   "authentication":{
+  "authentication": {
     "type": "bearer",
-     "token": "pat-na1-7aca13dd-9ba5-48db-bf35-570844d31abb",
+    "token": "pat-na1-37da6668-e0b1-44cb-bd2d-596f5f65634a",
-     "crmPhoneTest": "5511988334455"
+    "crmPhoneTest": "5514987659932"
   },
-   "crmRest":[
+  "crmRest": [
     {
-         "createContactRecord":{
+      "createContactRecord": {
-            "request":{
+        "request": {
-               "requestContentType":"application/json",
+          "requestContentType": "application/json",
-               "requestEncoding":"Json",
+          "requestEncoding": "Json",
-               "requestType":"Post",
+          "requestType": "Post",
-               "responseType":"Json",
+          "responseType": "Json",
-               "url":"https://api.hubapi.com/contacts/v1/contact"
+          "url": "https://api.hubapi.com/contacts/v1/contact"
         },
-            "body":{
+        "body": {
-               "properties":[
+          "properties": [
             {
-                     "property":"phone",
+              "property": "phone",
-                     "value":"crmPhone"
+              "value": "crmPhone"
             }
           ]
         },
-            "response":{
+        "response": {
-               "id":"vid"
+          "id": "vid"
         }
       }
     },
     {
-         "lookupContactByPhone":{
+      "lookupContactByPhone": {
-            "request":{
+        "request": {
-               "requestContentType":"application/json",
+          "requestContentType": "application/json",
-               "requestEncoding":"Json",
+          "requestEncoding": "Json",
-               "requestType":"Get",
+          "requestType": "Get",
-               "responseType":"Json",
+          "responseType": "Json",
-               "url":"https://api.hubapi.com/contacts/v1/search/query?q=crmPhone"
+          "url": "https://api.hubapi.com/contacts/v1/search/query?q=crmPhone"
         },
-            "response":{
+        "response": {
-               "phone":"contacts.properties.phone.value",
+          "phone": "contacts.properties.phone.value",
-               "id":"contacts.vid"
+          "id": "contacts.vid"
         }
       }
     },
     {
-         "callJournaling":{
+      "callJournaling": {
-            "request":{
+        "request": {
-               "requestContentType":"application/json",
+          "requestContentType": "application/json",
-               "requestEncoding":"Json",
+          "requestEncoding": "Json",
-               "requestType":"Post",
+          "requestType": "Post",
-               "responseType":"Json",
+          "responseType": "Json",
-               "url":"https://api.hubapi.com/engagements/v1/engagements"
+          "url": "https://api.hubapi.com/engagements/v1/engagements"
         },
         "calls": [
           {
@@ -179,8 +179,56 @@
             }
           }
         ],
-            "response":{
+        "response": {}
-               
+      }
+    },
+    {
+      "createTicketRecord": {
+        "request": {
+          "requestContentType": "application/json",
+          "requestEncoding": "Json",
+          "requestType": "Post",
+          "responseType": "Json",
+          "url": "https://api.hubapi.com/crm/v3/objects/tickets"
+        },
+        "body": {
+          "properties": {
+            "hs_pipeline": "0",
+            "hs_pipeline_stage": "1",
+            "hs_ticket_priority": "HIGH",
+            "subject": "Teste"
+          },
+          "associations": [
+            {
+              "to": {
+                "id": "crmContactId"
+              },
+              "types": [
+                {
+                  "associationCategory": "HUBSPOT_DEFINED",
+                  "associationTypeId": 16
+                }
+              ]
+            }
+          ]
+        },
+        "response": {
+          "id": "id"
+        }
+      }
+    },
+    {
+      "lookupTicket": {
+        "request": {
+          "requestContentType": "application/json",
+          "requestEncoding": "Json",
+          "requestType": "Get",
+          "responseType": "Json",
+          "url": "https://api.hubapi.com/crm/v3/objects/tickets/ticketId"
+        },
+        "response": {
+          "status": "properties.hs_pipeline_stage",
+          "id": "id"
         }
       }
     }

backend/controllers/crmController.js

@@ -5,6 +5,7 @@ const { createCRMContact,
     sendMessageSocket,
     mustContainProperties,
     journaling,
+    ticketCRM,
     findProperty,
     journalingRequest,
     createContact,
@@ -60,7 +61,9 @@ const deleteCompany = async (req, res) => {
 
 const callJournaling = async (req, res) => {
 
-    const { companyId, operation, crmPhone, crmAgent, crmCallDuration, crmFirstName } = req.body
+    const { companyId, operation, crmPhone, crmAgent, crmCallDuration, crmFirstName, operationStatus } = req.body
+
+    console.log('REQ.BODY CRM TEST: ', JSON.stringify(req.body, null, 6))
 
     mustContainProperties(req, ['companyId', 'operation', 'crmPhone', 'crmAgent',])
 
@@ -69,7 +72,11 @@ const callJournaling = async (req, res) => {
     // if (operation == 'outboundAsweredCall' && !crmCallDuration)
     //     throw new CustomError.BadRequestError(`The crmCallDuration property must be provided when operation is outboundAsweredCall`)
 
+    if (operationStatus == "hangup")
         await journaling(companyId, operation, crmPhone, crmAgent, crmCallDuration, crmFirstName)
+    else if (operationStatus == "answered") { 
+        await ticketCRM(companyId, crmPhone, crmAgent, crmFirstName)
+    }
 
     res.status(StatusCodes.OK).send()
 }

backend/models/CRM.js

@@ -63,6 +63,15 @@ const CRMRestSchema = new Schema({
         request: RequestSchema,
         response: Object
     },
+    createTicketRecord: {
+        request: RequestSchema,
+        body: Object,
+        response: Object
+    },
+    lookupTicket: {
+        request: RequestSchema,
+        response: Object
+    },
     callJournaling: CallJournalingSchema
 })
 
@@ -125,6 +134,7 @@ crmContactSchema.virtual('crm_contacts', {
 
 crmContactSchema.pre('deleteOne', { document: true, query: false }, async function () {
     await this.model('CRM_Contact').deleteMany({ crm: this._id })
+    // await this.model('CRM_Ticket').deleteMany({ crm: this._id })
 }
 )
 

backend/models/CRM_Contact.js

@@ -26,6 +26,21 @@ const crmContactSchema = new Schema({
     }
 }, { timestamps: true })
 
+
+crmContactSchema.virtual('crm_tickets', {
+    ref: 'CRM_Ticket',
+    localField: '_id',
+    foreignField: 'contact',
+    justOne: false,
+    // match: { rating: 4 }
+})
+
+
+crmContactSchema.pre('deleteOne', { document: true, query: false }, async function () {
+    await this.model('CRM_Ticket').deleteMany({ contact: this._id })
+}
+)
+
 const CRM_Contact = mongoose.model('CRM_Contact', crmContactSchema)
 
 module.exports = CRM_Contact

backend/models/CRM_Ticket.js

@@ -0,0 +1,29 @@
+const mongoose = require('../db/connect')
+
+const { Schema } = mongoose
+
+const crmTicketSchema = new Schema({
+    companyId: {
+        type: String,
+        required: true,
+    },
+    crm: {
+        type: mongoose.Schema.ObjectId,
+        ref: 'crm',
+        required: true
+    }, 
+    ticketId: {
+        type: String,
+        required: true,
+    },
+    contact: {
+        type: mongoose.Schema.ObjectId,
+        ref: 'contact',
+        required: true
+    },
+}, { timestamps: true }) 
+
+
+const CRM_Ticket = mongoose.model('CRM_Ticket', crmTicketSchema)
+
+module.exports = CRM_Ticket

backend/utils/createTicket.js

@@ -0,0 +1,83 @@
+const flatten = require('flat')
+const unflatten = require('flat').unflatten
+const axios = require('axios')
+const CRM_Contact = require('../models/CRM_Contact')
+const CRM_Ticket = require('../models/CRM_Ticket')
+const { URL } = require('url')
+const findProperty = require('./findProperty')
+const CRM = require('../models/CRM')
+const requestConfigHeader = require('./requestConfigHeader')
+const sendMessageSocket = require('./sendMessageSocket')
+
+async function createTicket(companyId, rest, authentication, crmPhone, crmFirstName = 'unnamed', crmLastName = 'no surname', crmEmail = '', test = {}, crmContactId) {
+     
+    let { request, body, response } = findProperty(rest, 'createTicketRecord')
+
+    const { requestContentType, requestEncoding, requestType, responseType, url } = request
+ 
+ 
+    body = flatten(body)
+
+    const mapping = {
+        crmFirstName,
+        crmLastName,
+        crmPhone,
+        crmEmail,
+        crmContactId
+    }
+
+    for (const prop in body) {
+        if (mapping.hasOwnProperty(body[prop])) {
+            const variable = mapping[body[prop]]
+            if (variable) {
+                body[prop] = variable
+            } else {
+                if (body[prop] == 'crmLastName' && !crmLastName) {
+                    body[prop] = 'unnamed'
+                }
+                else
+                    delete body[prop]
+            }
+        }
+    }
+
+    body = unflatten(body)
+
+    const { type, userName, passWord, token, crmClientId } = authentication
+
+    //url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, data = ''
+    const config = await requestConfigHeader(url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, body)
+
+    if (test?.testing) {
+        msg = `Tentanto criar ticket do numero ${crmPhone} no crm`
+        sendMessageSocket({ companyId, status: 'processing', data: { request: config, msg } })
+    }
+
+    let { data } = await axios(config)
+
+    data = flatten(data)
+
+    let auxTicketId
+
+    for (const prop in data) {
+
+        const _prop = prop.replace(/^\d+\./, '').replace(/(?:^|\.)\d+\b/g, '')
+
+        if (_prop == response?.id?.trim()) {
+            auxTicketId = data[prop]
+            break
+        }
+    } 
+
+    if (auxTicketId && !test?.testing) {
+        const contact = await CRM_Contact.findOne({ companyId, crmBaseURL: new URL(url).hostname, phone: crmPhone })
+        const crm = await CRM.findOne({ companyId, crmBaseURL: new URL(url).hostname })
+
+        await CRM_Ticket.create({ companyId, contact, ticketId: auxTicketId, crm})
+    }
+
+    return { exist: true, ticketId: auxTicketId, phone: crmPhone }
+
+}
+
+module.exports = createTicket

backend/utils/findProperty.js

@@ -5,6 +5,8 @@ function findProperty(array, property) {
         return item[property] !== undefined
     }) 
 
+    if (index == -1) return
+
     return array[index][property]
 }
 

backend/utils/index.js

@@ -24,6 +24,8 @@ const lookupContactByPhone = require('./lookupCRMContactByPhone')
 const socketIO = require('./socketIO')
 const sendMessageSocket = require('./sendMessageSocket')
 const templateValidator = require('./templateValidator')
+const ticketCRM = require('./ticketCRM')
+
 
 module.exports = {
     fileUpload,
@@ -46,5 +48,6 @@ module.exports = {
     lookupContactByPhone,
     socketIO,
     sendMessageSocket,
-    templateValidator
+    templateValidator,
+    ticketCRM
 }

backend/utils/lookupCRMContactByPhone.js

@@ -32,6 +32,8 @@ async function lookupContactByPhone(rest, authentication, crmPhone, companyId, t
 
     let { data } = await axios(config) 
 
+    console.log('DATA: ', JSON.stringify(data, null, 6))
+
     data = flatten(data)
 
     let auxPhone
@@ -81,7 +83,7 @@ async function lookupContactByPhone(rest, authentication, crmPhone, companyId, t
         return { exist: true, contactId: auxContactId, phone: crmPhone }
     } 
 
-    return { exit: false }
+    return { exist: false }
 }
 
 module.exports = lookupContactByPhone

backend/utils/lookupCRMTicket.js

@@ -0,0 +1,88 @@
+const axios = require('axios')
+const flatten = require('flat')
+const CustomError = require('../errors')
+const CRM_Contact = require('../models/CRM_Contact')
+const CRM = require('../models/CRM')
+
+const { URL } = require('url')
+const { getAccessToken } = require('./oauth2')
+const findProperty = require('./findProperty')
+const requestConfigHeader = require('./requestConfigHeader')
+const sendMessageSocket = require('./sendMessageSocket')
+const CRM_Ticket = require('../models/CRM_Ticket')
+
+async function lookupCrmTicket(rest, authentication, crmPhone, companyId, test = {}, ticketId) {
+
+    let { request, body, response } = findProperty(rest, 'lookupTicket')
+
+    let { requestContentType, requestEncoding, requestType, responseType, url } = request
+
+
+    const { type, userName, passWord, token, crmClientId } = authentication
+
+    const config = await requestConfigHeader(url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, '', ticketId)
+
+    if (test?.testing) {
+        let msg = `Tentanto checar o status do ticket para o numer ${crmPhone} no crm`
+        sendMessageSocket({ companyId, status: 'processing', data: { request: config, msg } })
+    }
+
+    let resp
+
+    try {
+        resp = await axios(config)
+    } catch (error) {
+        if (error?.response?.status == 404)
+            return { error: 404 }
+    }
+
+    let { data } = resp
+
+    data = flatten(data)
+
+    let auxTicketStatus
+    let auxTicketId
+
+    for (const prop in data) {
+
+        const _prop = prop.replace(/^\d+\./, '').replace(/(?:^|\.)\d+\b/g, '')
+
+        if (_prop == response?.status?.trim()) {
+            auxTicketStatus = data[prop].replace('+', '')
+        }
+
+        if (_prop == response?.id?.trim()) {
+            auxTicketId = data[prop]
+        }
+
+        if (auxTicketStatus && auxTicketId) break
+
+    }
+
+    if (!auxTicketStatus && !auxTicketId) {
+        for (const prop in data) {
+
+            let _prop = prop.replace(/\.(\d+)(\.|$)/g, '[$1]$2')
+
+            if (_prop == response?.status?.trim()) {
+                auxTicketStatus = data[prop].replace('+', '')
+            }
+
+            if (_prop == response?.id?.trim()) {
+                auxTicketId = data[prop]
+            }
+
+            if (auxTicketStatus && auxTicketId) break
+
+        }
+    }
+
+    console.log('auxTicketStatus: ', auxTicketStatus, ' | auxTicketId: ', auxTicketId)
+
+    return { auxTicketId, auxTicketStatus }
+
+}
+
+module.exports = lookupCrmTicket
+
+

backend/utils/requestConfigHeader.js

@@ -1,9 +1,11 @@
 const { getAccessToken } = require('./oauth2')
 
-async function requestConfigHeader(url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, data = '') {
+async function requestConfigHeader(url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, data = '', ticketId='') {
     let config = {}
 
+    console.log('requestConfigHeader ticketId: ', ticketId)
     url = url.replace('crmPhone', crmPhone)
+    url = url.replace('ticketId', ticketId)
 
     if (type == 'api_token') {
         if (requestType.trim().toLowerCase() == 'post') {

backend/utils/ticketCRM.js

@@ -0,0 +1,100 @@
+const loadCRM = require('./loadCRM')
+const lookupContactByPhone = require('./lookupCRMContactByPhone')
+const createContact = require('./createContact')
+const findProperty = require('./findProperty')
+const CRM_Contact = require('../models/CRM_Contact')
+const CRM_Ticket = require('../models/CRM_Ticket')
+const CRM = require('../models/CRM')
+const createTicket = require('./createTicket')
+
+const lookupCRMTicket = require('./lookupCRMTicket')
+
+
+async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'unnamed') {
+
+    const crmFiles = await loadCRM(companyId)
+
+    for (const crmConfig of crmFiles) {
+
+        const { crmRest: rest, authentication } = crmConfig.crm
+
+        let obj = findProperty(rest, 'lookupTicket')
+
+        if (obj) {
+
+            let { url } = obj.request
+            let contact = await lookupContactByPhone(rest, authentication, crmPhone, companyId)
+
+            if (!contact?.exist) {
+                contact = await createContact(companyId, rest, authentication, crmPhone, crmFirstName)
+            }
+
+            const crm = await CRM.findOne({
+                companyId, crmBaseURL: new URL(url.trim()).hostname
+            })
+
+            const obj_contact = await CRM_Contact.findOne({ companyId, crmBaseURL: new URL(url).hostname, phone: crmPhone })
+
+            const obj_ticket = await CRM_Ticket.findOne(
+                { companyId, crm, contact: obj_contact }
+            ).select('ticketId')
+
+            if (obj_ticket) {
+
+                const obj_ticket_status = await lookupCRMTicket(
+                    rest,
+                    authentication,
+                    crmPhone,
+                    companyId,
+                    test = { testing: false },
+                    obj_ticket.ticketId
+                )
+
+                if (obj_ticket_status) {
+                    const { auxTicketStatus, error } = obj_ticket_status
+
+                    // refactor this for production. For now only working with hubspot where status new is equal 1
+                    if ((auxTicketStatus && auxTicketStatus != '1') || (error && error == 404)) {
+                        await CRM_Ticket.deleteMany({ contact: obj_contact })
+                        crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact)
+                    }
+                }
+
+            }
+            else {
+                crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact)
+            }
+
+        }
+
+    }
+
+}
+
+module.exports = ticketCRM
+
+
+async function _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact) {
+    let obj = findProperty(rest, 'createTicketRecord')
+
+    if (obj) {
+        let { request, response } = obj
+
+        if (request) {
+            msg = `Tentando criar ticket para o contato ${crmPhone}`
+
+            await createTicket(companyId,
+                rest,
+                authentication,
+                crmPhone,
+                crmFirstName = 'unnamed',
+                crmLastName = '',
+                crmEmail = '',
+                test = { testing: false },
+                crmContactId = contact.contactId
+            )
+        }
+    }
+    return crmFirstName
+}
+