feat: add support for ticket creation
adriano
parent
8f9afd5f23
commit
7af9e34ad7
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@ -1,55 +1,55 @@
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{
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"authentication":{
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"authentication": {
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"type": "bearer",
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"token": "pat-na1-7aca13dd-9ba5-48db-bf35-570844d31abb",
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"crmPhoneTest": "5511988334455"
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"token": "pat-na1-37da6668-e0b1-44cb-bd2d-596f5f65634a",
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"crmPhoneTest": "5514987659932"
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},
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"crmRest":[
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"crmRest": [
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{
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"createContactRecord":{
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"request":{
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"requestContentType":"application/json",
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"requestEncoding":"Json",
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"requestType":"Post",
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"responseType":"Json",
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"url":"https://api.hubapi.com/contacts/v1/contact"
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"createContactRecord": {
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"request": {
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"requestContentType": "application/json",
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"requestEncoding": "Json",
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"requestType": "Post",
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"responseType": "Json",
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"url": "https://api.hubapi.com/contacts/v1/contact"
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},
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"body":{
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"properties":[
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"body": {
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"properties": [
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{
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"property":"phone",
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"value":"crmPhone"
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"property": "phone",
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"value": "crmPhone"
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}
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]
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},
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"response":{
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"id":"vid"
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"response": {
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"id": "vid"
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}
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}
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},
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{
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"lookupContactByPhone":{
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"request":{
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"requestContentType":"application/json",
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"requestEncoding":"Json",
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"requestType":"Get",
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"responseType":"Json",
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"url":"https://api.hubapi.com/contacts/v1/search/query?q=crmPhone"
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"lookupContactByPhone": {
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"request": {
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"requestContentType": "application/json",
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"requestEncoding": "Json",
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"requestType": "Get",
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"responseType": "Json",
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"url": "https://api.hubapi.com/contacts/v1/search/query?q=crmPhone"
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},
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"response":{
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"phone":"contacts.properties.phone.value",
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"id":"contacts.vid"
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"response": {
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"phone": "contacts.properties.phone.value",
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"id": "contacts.vid"
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}
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}
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},
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{
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"callJournaling":{
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"request":{
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"requestContentType":"application/json",
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"requestEncoding":"Json",
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"requestType":"Post",
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"responseType":"Json",
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"url":"https://api.hubapi.com/engagements/v1/engagements"
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"callJournaling": {
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"request": {
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"requestContentType": "application/json",
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"requestEncoding": "Json",
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"requestType": "Post",
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"responseType": "Json",
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"url": "https://api.hubapi.com/engagements/v1/engagements"
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},
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"calls": [
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{
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@ -179,8 +179,56 @@
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}
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}
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],
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"response":{
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"response": {}
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}
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},
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{
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"createTicketRecord": {
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"request": {
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"requestContentType": "application/json",
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"requestEncoding": "Json",
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"requestType": "Post",
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"responseType": "Json",
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"url": "https://api.hubapi.com/crm/v3/objects/tickets"
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},
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"body": {
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"properties": {
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"hs_pipeline": "0",
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"hs_pipeline_stage": "1",
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"hs_ticket_priority": "HIGH",
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"subject": "Teste"
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},
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"associations": [
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{
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"to": {
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"id": "crmContactId"
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},
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"types": [
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{
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"associationCategory": "HUBSPOT_DEFINED",
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"associationTypeId": 16
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}
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]
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}
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]
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},
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"response": {
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"id": "id"
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}
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}
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},
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{
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"lookupTicket": {
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"request": {
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"requestContentType": "application/json",
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"requestEncoding": "Json",
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"requestType": "Get",
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"responseType": "Json",
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"url": "https://api.hubapi.com/crm/v3/objects/tickets/ticketId"
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},
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"response": {
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"status": "properties.hs_pipeline_stage",
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"id": "id"
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}
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}
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}
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@ -5,6 +5,7 @@ const { createCRMContact,
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sendMessageSocket,
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mustContainProperties,
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journaling,
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ticketCRM,
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findProperty,
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journalingRequest,
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createContact,
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@ -60,7 +61,9 @@ const deleteCompany = async (req, res) => {
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const callJournaling = async (req, res) => {
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const { companyId, operation, crmPhone, crmAgent, crmCallDuration, crmFirstName } = req.body
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const { companyId, operation, crmPhone, crmAgent, crmCallDuration, crmFirstName, operationStatus } = req.body
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console.log('REQ.BODY CRM TEST: ', JSON.stringify(req.body, null, 6))
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mustContainProperties(req, ['companyId', 'operation', 'crmPhone', 'crmAgent',])
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@ -69,7 +72,11 @@ const callJournaling = async (req, res) => {
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// if (operation == 'outboundAsweredCall' && !crmCallDuration)
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// throw new CustomError.BadRequestError(`The crmCallDuration property must be provided when operation is outboundAsweredCall`)
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if (operationStatus == "hangup")
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await journaling(companyId, operation, crmPhone, crmAgent, crmCallDuration, crmFirstName)
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else if (operationStatus == "answered") {
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await ticketCRM(companyId, crmPhone, crmAgent, crmFirstName)
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}
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res.status(StatusCodes.OK).send()
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}
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@ -63,6 +63,15 @@ const CRMRestSchema = new Schema({
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request: RequestSchema,
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response: Object
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},
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createTicketRecord: {
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request: RequestSchema,
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body: Object,
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response: Object
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},
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lookupTicket: {
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request: RequestSchema,
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response: Object
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},
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callJournaling: CallJournalingSchema
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})
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@ -125,6 +134,7 @@ crmContactSchema.virtual('crm_contacts', {
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crmContactSchema.pre('deleteOne', { document: true, query: false }, async function () {
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await this.model('CRM_Contact').deleteMany({ crm: this._id })
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// await this.model('CRM_Ticket').deleteMany({ crm: this._id })
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}
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)
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@ -26,6 +26,21 @@ const crmContactSchema = new Schema({
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}
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}, { timestamps: true })
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crmContactSchema.virtual('crm_tickets', {
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ref: 'CRM_Ticket',
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localField: '_id',
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foreignField: 'contact',
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justOne: false,
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// match: { rating: 4 }
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})
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crmContactSchema.pre('deleteOne', { document: true, query: false }, async function () {
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await this.model('CRM_Ticket').deleteMany({ contact: this._id })
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}
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)
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const CRM_Contact = mongoose.model('CRM_Contact', crmContactSchema)
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module.exports = CRM_Contact
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@ -0,0 +1,29 @@
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const mongoose = require('../db/connect')
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const { Schema } = mongoose
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const crmTicketSchema = new Schema({
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companyId: {
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type: String,
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required: true,
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},
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crm: {
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type: mongoose.Schema.ObjectId,
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ref: 'crm',
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required: true
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},
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ticketId: {
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type: String,
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required: true,
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},
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contact: {
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type: mongoose.Schema.ObjectId,
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ref: 'contact',
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required: true
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},
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}, { timestamps: true })
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const CRM_Ticket = mongoose.model('CRM_Ticket', crmTicketSchema)
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module.exports = CRM_Ticket
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@ -0,0 +1,83 @@
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const flatten = require('flat')
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const unflatten = require('flat').unflatten
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const axios = require('axios')
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const CRM_Contact = require('../models/CRM_Contact')
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const CRM_Ticket = require('../models/CRM_Ticket')
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const { URL } = require('url')
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const findProperty = require('./findProperty')
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const CRM = require('../models/CRM')
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const requestConfigHeader = require('./requestConfigHeader')
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const sendMessageSocket = require('./sendMessageSocket')
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async function createTicket(companyId, rest, authentication, crmPhone, crmFirstName = 'unnamed', crmLastName = 'no surname', crmEmail = '', test = {}, crmContactId) {
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let { request, body, response } = findProperty(rest, 'createTicketRecord')
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const { requestContentType, requestEncoding, requestType, responseType, url } = request
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body = flatten(body)
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const mapping = {
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crmFirstName,
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crmLastName,
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crmPhone,
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crmEmail,
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crmContactId
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}
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for (const prop in body) {
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if (mapping.hasOwnProperty(body[prop])) {
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const variable = mapping[body[prop]]
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if (variable) {
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body[prop] = variable
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} else {
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if (body[prop] == 'crmLastName' && !crmLastName) {
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body[prop] = 'unnamed'
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}
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else
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delete body[prop]
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}
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}
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}
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body = unflatten(body)
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const { type, userName, passWord, token, crmClientId } = authentication
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//url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, data = ''
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const config = await requestConfigHeader(url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, body)
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if (test?.testing) {
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msg = `Tentanto criar ticket do numero ${crmPhone} no crm`
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sendMessageSocket({ companyId, status: 'processing', data: { request: config, msg } })
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}
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let { data } = await axios(config)
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data = flatten(data)
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let auxTicketId
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for (const prop in data) {
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const _prop = prop.replace(/^\d+\./, '').replace(/(?:^|\.)\d+\b/g, '')
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if (_prop == response?.id?.trim()) {
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auxTicketId = data[prop]
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break
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}
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}
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if (auxTicketId && !test?.testing) {
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const contact = await CRM_Contact.findOne({ companyId, crmBaseURL: new URL(url).hostname, phone: crmPhone })
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const crm = await CRM.findOne({ companyId, crmBaseURL: new URL(url).hostname })
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await CRM_Ticket.create({ companyId, contact, ticketId: auxTicketId, crm})
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}
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return { exist: true, ticketId: auxTicketId, phone: crmPhone }
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}
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module.exports = createTicket
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@ -5,6 +5,8 @@ function findProperty(array, property) {
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return item[property] !== undefined
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})
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if (index == -1) return
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return array[index][property]
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}
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@ -24,6 +24,8 @@ const lookupContactByPhone = require('./lookupCRMContactByPhone')
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const socketIO = require('./socketIO')
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const sendMessageSocket = require('./sendMessageSocket')
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const templateValidator = require('./templateValidator')
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const ticketCRM = require('./ticketCRM')
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module.exports = {
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fileUpload,
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@ -46,5 +48,6 @@ module.exports = {
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lookupContactByPhone,
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socketIO,
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sendMessageSocket,
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templateValidator
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templateValidator,
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ticketCRM
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}
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@ -32,6 +32,8 @@ async function lookupContactByPhone(rest, authentication, crmPhone, companyId, t
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let { data } = await axios(config)
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console.log('DATA: ', JSON.stringify(data, null, 6))
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data = flatten(data)
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let auxPhone
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@ -81,7 +83,7 @@ async function lookupContactByPhone(rest, authentication, crmPhone, companyId, t
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return { exist: true, contactId: auxContactId, phone: crmPhone }
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}
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return { exit: false }
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return { exist: false }
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}
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module.exports = lookupContactByPhone
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@ -0,0 +1,88 @@
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const axios = require('axios')
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const flatten = require('flat')
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const CustomError = require('../errors')
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const CRM_Contact = require('../models/CRM_Contact')
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const CRM = require('../models/CRM')
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const { URL } = require('url')
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const { getAccessToken } = require('./oauth2')
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const findProperty = require('./findProperty')
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const requestConfigHeader = require('./requestConfigHeader')
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const sendMessageSocket = require('./sendMessageSocket')
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const CRM_Ticket = require('../models/CRM_Ticket')
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async function lookupCrmTicket(rest, authentication, crmPhone, companyId, test = {}, ticketId) {
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let { request, body, response } = findProperty(rest, 'lookupTicket')
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let { requestContentType, requestEncoding, requestType, responseType, url } = request
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const { type, userName, passWord, token, crmClientId } = authentication
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const config = await requestConfigHeader(url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, '', ticketId)
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if (test?.testing) {
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let msg = `Tentanto checar o status do ticket para o numer ${crmPhone} no crm`
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sendMessageSocket({ companyId, status: 'processing', data: { request: config, msg } })
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}
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let resp
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try {
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resp = await axios(config)
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} catch (error) {
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if (error?.response?.status == 404)
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return { error: 404 }
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}
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let { data } = resp
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data = flatten(data)
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let auxTicketStatus
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let auxTicketId
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for (const prop in data) {
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const _prop = prop.replace(/^\d+\./, '').replace(/(?:^|\.)\d+\b/g, '')
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if (_prop == response?.status?.trim()) {
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auxTicketStatus = data[prop].replace('+', '')
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}
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if (_prop == response?.id?.trim()) {
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auxTicketId = data[prop]
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}
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if (auxTicketStatus && auxTicketId) break
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}
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if (!auxTicketStatus && !auxTicketId) {
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for (const prop in data) {
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let _prop = prop.replace(/\.(\d+)(\.|$)/g, '[$1]$2')
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if (_prop == response?.status?.trim()) {
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auxTicketStatus = data[prop].replace('+', '')
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}
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if (_prop == response?.id?.trim()) {
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auxTicketId = data[prop]
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}
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if (auxTicketStatus && auxTicketId) break
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}
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}
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console.log('auxTicketStatus: ', auxTicketStatus, ' | auxTicketId: ', auxTicketId)
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return { auxTicketId, auxTicketStatus }
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}
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module.exports = lookupCrmTicket
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@ -1,9 +1,11 @@
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const { getAccessToken } = require('./oauth2')
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async function requestConfigHeader(url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, data = '') {
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async function requestConfigHeader(url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, data = '', ticketId='') {
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let config = {}
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console.log('requestConfigHeader ticketId: ', ticketId)
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url = url.replace('crmPhone', crmPhone)
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url = url.replace('ticketId', ticketId)
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if (type == 'api_token') {
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if (requestType.trim().toLowerCase() == 'post') {
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@ -0,0 +1,100 @@
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const loadCRM = require('./loadCRM')
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const lookupContactByPhone = require('./lookupCRMContactByPhone')
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const createContact = require('./createContact')
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const findProperty = require('./findProperty')
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const CRM_Contact = require('../models/CRM_Contact')
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const CRM_Ticket = require('../models/CRM_Ticket')
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const CRM = require('../models/CRM')
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const createTicket = require('./createTicket')
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const lookupCRMTicket = require('./lookupCRMTicket')
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||||
|
||||
async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'unnamed') {
|
||||
|
||||
const crmFiles = await loadCRM(companyId)
|
||||
|
||||
for (const crmConfig of crmFiles) {
|
||||
|
||||
const { crmRest: rest, authentication } = crmConfig.crm
|
||||
|
||||
let obj = findProperty(rest, 'lookupTicket')
|
||||
|
||||
if (obj) {
|
||||
|
||||
let { url } = obj.request
|
||||
let contact = await lookupContactByPhone(rest, authentication, crmPhone, companyId)
|
||||
|
||||
if (!contact?.exist) {
|
||||
contact = await createContact(companyId, rest, authentication, crmPhone, crmFirstName)
|
||||
}
|
||||
|
||||
const crm = await CRM.findOne({
|
||||
companyId, crmBaseURL: new URL(url.trim()).hostname
|
||||
})
|
||||
|
||||
const obj_contact = await CRM_Contact.findOne({ companyId, crmBaseURL: new URL(url).hostname, phone: crmPhone })
|
||||
|
||||
const obj_ticket = await CRM_Ticket.findOne(
|
||||
{ companyId, crm, contact: obj_contact }
|
||||
).select('ticketId')
|
||||
|
||||
if (obj_ticket) {
|
||||
|
||||
const obj_ticket_status = await lookupCRMTicket(
|
||||
rest,
|
||||
authentication,
|
||||
crmPhone,
|
||||
companyId,
|
||||
test = { testing: false },
|
||||
obj_ticket.ticketId
|
||||
)
|
||||
|
||||
if (obj_ticket_status) {
|
||||
const { auxTicketStatus, error } = obj_ticket_status
|
||||
|
||||
// refactor this for production. For now only working with hubspot where status new is equal 1
|
||||
if ((auxTicketStatus && auxTicketStatus != '1') || (error && error == 404)) {
|
||||
await CRM_Ticket.deleteMany({ contact: obj_contact })
|
||||
crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact)
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
else {
|
||||
crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact)
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
module.exports = ticketCRM
|
||||
|
||||
|
||||
async function _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact) {
|
||||
let obj = findProperty(rest, 'createTicketRecord')
|
||||
|
||||
if (obj) {
|
||||
let { request, response } = obj
|
||||
|
||||
if (request) {
|
||||
msg = `Tentando criar ticket para o contato ${crmPhone}`
|
||||
|
||||
await createTicket(companyId,
|
||||
rest,
|
||||
authentication,
|
||||
crmPhone,
|
||||
crmFirstName = 'unnamed',
|
||||
crmLastName = '',
|
||||
crmEmail = '',
|
||||
test = { testing: false },
|
||||
crmContactId = contact.contactId
|
||||
)
|
||||
}
|
||||
}
|
||||
return crmFirstName
|
||||
}
|
||||
|
||||
Loading…
Reference in New Issue