feat: added feature to register whatsapp journaling from omnihit

backend/Templates-test/salesforce_oauth2_lead_editing_redirectlink.json

@@ -152,6 +152,29 @@
         "response": {}
       }
     },    
+    {
+      "chatJournaling": {
+        "request": {
+          "requestContentType": "application/json",
+          "requestEncoding": "Json",
+          "requestType": "Post",
+          "responseType": "Json",
+          "url": "https://nocompany-a9-dev-ed.develop.my.salesforce.com/services/data/v61.0/sobjects/Task"
+        },
+        "chats": [
+          {
+            "chatDone":{
+              "WhoId": "crmContactId",  
+              "Subject": "WhatsApp Chat",
+              "Description": "Conversation started via WhatsApp.",
+              "ActivityDate": "YYYY-MM-DD",
+              "Status": "Completed",   
+              "Priority": "Normal" 
+            }            
+          }
+        ]
+      }
+    },     
     {
       "redirectLink": {
         "request": {

backend/controllers/crmController.js

@@ -1,5 +1,6 @@
 
 const path = require('path')
+const omnihitV2Integration = require('../data/omihitV2IntegrationCRM.json')
 const { StatusCodes } = require("http-status-codes")
 const { createCRMContact,
     sendMessageSocket,
@@ -21,6 +22,8 @@ const CustomError = require('../errors')
 const CRM_Contact = require('../models/CRM_Contact')
 const axios = require('axios')
 const { get, set } = require('../utils/redisClient')
+const { getContactIdChatwoot, createConversation, toggleConversationStatus } = require('../utils/ScheduleTicketCRM')
+const timeStamp = require('../utils/toTimestamp')
 
 const contactCreate = async (req, res) => {
 
@@ -292,6 +295,9 @@ const getCrms = async (req, res) => {
 
 const webhook = async (req, res) => {
 
+    const originIP = req.headers['x-forwarded-for'] || req.connection.remoteAddress
+    console.log('========> Origem da requisição IP: ', originIP)
+
     console.log('========> webhook req.body: ', JSON.stringify(req.body, null, 6))
 
     console.log('========> req.body: ', req.body)
@@ -329,6 +335,9 @@ const webhook = async (req, res) => {
 
 const webhook_crm = async (req, res) => {
 
+    const originIP = req.headers['x-forwarded-for'] || req.connection.remoteAddress
+    console.log('========> Crm Origem da requisição IP: ', originIP)
+
     console.log('========> webhook crm req.body: ', JSON.stringify(req.body, null, 6))
 
     const responseXml = `
@@ -347,22 +356,29 @@ const webhook_crm = async (req, res) => {
         return res.set('Content-Type', 'text/xml').status(StatusCodes.OK).send(responseXml)
     }
 
+    const url = req.body['soapenv:Envelope']['soapenv:Body']?.notifications?.EnterpriseUrl
+
+    console.log('========> salesforce url: ', url)
+
+    const crm = await CRM.findOne({ crmBaseURL: new URL(url.trim()).hostname })
+
+    const { companyId } = crm
+
+    console.log('========> crm companyId: ', companyId)
+
     const whoId = sObject['sf:WhoId']
     const EventSubtype = sObject['sf:EventSubtype']
     const StartDateTime = sObject['sf:StartDateTime']
 
-
     console.log('==========> crm EventSubtype: ', EventSubtype)
     console.log('==========> crm StartDateTime: ', StartDateTime)
     console.log('==========> crm StartDateTime timeStamp: ', timeStamp(StartDateTime))
 
-
-
     if (EventSubtype == 'Event') {
 
         const contact = await CRM_Contact.findOne({
-            companyId: "99",
+            companyId,
-            crmBaseURL: 'nocompany-a9-dev-ed.develop.my.salesforce.com',
+            crmBaseURL: new URL(url.trim()).hostname,
             contactId: whoId
         })
 
@@ -371,20 +387,32 @@ const webhook_crm = async (req, res) => {
 
         const { phone } = contact
 
-        const contactIdChatwoot = await getContactIdChatwoot(phone)
+        const obj = omnihitV2Integration.find(o => o.companyId == companyId)
 
-        if (!contactIdChatwoot) {
+        if (obj) {
-            return res.set('Content-Type', 'text/xml').status(StatusCodes.OK).send(responseXml)
+
+            const { companyId,
+                omnihit: { accountId, api: { url, token } = {},
+                    createConversation: { inbox_id, status, team_id } = {} } = {} } = obj
+
+            const contactIdChatwoot = await getContactIdChatwoot(url, token, phone)
+
+            if (!contactIdChatwoot) {
+                return res.set('Content-Type', 'text/xml').status(StatusCodes.OK).send(responseXml)
+            }
+
+            console.log('==========> crm contactIdChatwoot: ', contactIdChatwoot)
+
+            let data = { inbox_id, contact_id: contactIdChatwoot, status, team_id }
+            const omnihitConfig = { url, accountId, token }
+            const ticketId = await createConversation(data, omnihitConfig)
+
+            console.log('==========> crm ticketId: ', ticketId)
+
+            data = { "status": "snoozed", "snoozed_until": timeStamp(StartDateTime) }
+
+            await toggleConversationStatus(url, accountId, token, ticketId, data)
         }  
-
-        console.log('==========> crm contactIdChatwoot: ', contactIdChatwoot)
-
-        const ticketId = await createConversation(contactIdChatwoot)
-
-        console.log('==========> crm ticketId: ', ticketId)
-
-        await toggleConversationStatus({ "status": "snoozed", "snoozed_until": timeStamp(StartDateTime) }, ticketId)
-
     }
 
     return res.set('Content-Type', 'text/xml').status(StatusCodes.OK).send(responseXml)
@@ -406,82 +434,3 @@ module.exports = {
 
 
 
-
-async function getContactIdChatwoot(phone) {
-
-    const config = {
-        method: 'get',
-        url: `http://172.31.187.47:3333/api/v1/accounts/15/contacts/search?q=${phone}`,
-        headers: {
-            'api_access_token': 'WpeGuicvuQ3pyLvYQ11eAxxL'
-        }
-    }
-
-    try {
-        const { data } = await axios(config)
-
-        return data.payload[0].id
-    } catch (error) {
-        console.error(error)
-    }
-}
-
-async function createConversation(contact_id) {
-    const data = JSON.stringify({
-        "inbox_id": "2",
-        "contact_id": `${contact_id}`,
-        "status": "pending",
-        "team_id": "1"
-    })
-
-    const config = {
-        method: 'post',
-        url: 'http://172.31.187.47:3333/api/v1/accounts/15/conversations',
-        headers: {
-            'api_access_token': 'WpeGuicvuQ3pyLvYQ11eAxxL',
-            'Content-Type': 'application/json'
-        },
-        data: data
-    }
-
-
-    try {
-        const { data } = await axios(config)
-        return data.id
-    } catch (error) {
-        console.error(error)
-    }
-}
-
-async function toggleConversationStatus(payload, ticketId) {
-
-    const config = {
-        method: 'post',
-        url: `http://172.31.187.47:3333/api/v1/accounts/15/conversations/${ticketId}/toggle_status`,
-        headers: {
-            'api_access_token': 'WpeGuicvuQ3pyLvYQ11eAxxL',
-            'Content-Type': 'application/json'
-        },
-        data: JSON.stringify(payload)
-    }
-
-    try {
-        const response = await axios(config)
-        console.log(JSON.stringify(response.data))
-    } catch (error) {
-        console.error(error)
-    }
-}
-
-function timeStamp(dateTimeISO8601) {
-    const date = new Date(dateTimeISO8601)
-
-    date.setHours(date.getUTCHours() - 3)
-
-    const timestamp = date.getTime() / 1000
-
-    return timestamp
-}
-
-
-

backend/controllers/test.js

@@ -0,0 +1,11 @@
+const omnihitV2Integration = require('../data/omihitV2IntegrationCRM.json')
+
+const obj = omnihitV2Integration.find(o => o.companyId === "99")
+
+if (obj) {
+    console.log(obj)
+
+    const { companyId, omnihit: { accountId, api: { url, token } = {}, createConversation: { inbox_id, status, team_id } = {}  } = {} } = obj
+
+    console.log('companyId: ', companyId, ' accountId: ', accountId, ' url: ', url, ' token: ', token, ' inbox_id: ', inbox_id, ' status: ', status, '  team_id: ', team_id)
+}

backend/data/omihitV2IntegrationCRM.json

@@ -0,0 +1,19 @@
+[
+    {
+      "companyId":"99",
+      "omnihit": {             
+          "accountId":"15",
+          "api":{
+            "url":"http://172.31.187.47:3333",
+            "token": "WpeGuicvuQ3pyLvYQ11eAxxL"
+          },
+          "createConversation":{
+            "inbox_id": "2",
+            "status":"pending",
+            "team_id": "1"
+          }
+          
+        }
+    }
+     
+]

backend/models/CRM.js

@@ -38,12 +38,21 @@ const CallsSchema = new Schema({
     outboundUnansweredCall: Object 
 })
 
+const ChatsSchema = new Schema({
+    chatDone: Object, 
+})
+
 const CallJournalingSchema = new Schema({
     request: RequestSchema,
     calls: [CallsSchema],
     response: Object
 })
 
+const ChatJournalingSchema = new Schema({
+    request: RequestSchema,
+    chats: [ChatsSchema],
+    response: Object
+})
  
 
 const RedirectUrlSchema = new Schema({ 
@@ -53,12 +62,6 @@ const RedirectUrlSchema = new Schema({
     }
 })  
   
-// const redirectLinkSchema = new Schema({
-//     request: RedirectUrlSchema, 
-// })
-
-
-
 
 // Define main schema
 const CRMRestSchema = new Schema({
@@ -91,7 +94,8 @@ const CRMRestSchema = new Schema({
     redirectLink: {
         request: RedirectUrlSchema
     },
-    callJournaling: CallJournalingSchema
+    callJournaling: CallJournalingSchema,
+    chatJournaling: ChatJournalingSchema
 })
 
 const AuthenticationSchema = new Schema({

backend/utils/ScheduleTicketCRM.js

@@ -0,0 +1,69 @@
+const axios = require('axios')
+
+async function getContactIdChatwoot(url, token, phone) {
+
+    const config = {
+        method: 'get',
+        url: `${url}/api/v1/accounts/15/contacts/search?q=${phone}`,
+        headers: {
+            'api_access_token': token
+        }
+    }
+
+    try {
+        const { data } = await axios(config)
+
+        return data.payload[0].id
+    } catch (error) {
+        console.error(error)
+    }
+}
+
+async function createConversation(data, omnihitConfig) {
+
+    const { url, accountId, token } = omnihitConfig
+
+    const config = {
+        method: 'post',
+        url: `${url}/api/v1/accounts/${accountId}/conversations`,
+        headers: {
+            'api_access_token': token,
+            'Content-Type': 'application/json'
+        },
+        data: data
+    }
+
+
+    try {
+        const { data } = await axios(config)
+        return data.id
+    } catch (error) {
+        console.error(error)
+    }
+}
+
+async function toggleConversationStatus(url, accountId, token, ticketId, payload) {
+
+    const config = {
+        method: 'post',
+        url: `${url}/api/v1/accounts/${accountId}/conversations/${ticketId}/toggle_status`,
+        headers: {
+            'api_access_token': token,
+            'Content-Type': 'application/json'
+        },
+        data: JSON.stringify(payload)
+    }
+
+    try {
+        const response = await axios(config)
+        console.log(JSON.stringify(response.data))
+    } catch (error) {
+        console.error(error)
+    }
+}
+
+module.exports = {
+    getContactIdChatwoot,
+    createConversation,
+    toggleConversationStatus
+}

backend/utils/ticketCRM.js

@@ -9,6 +9,7 @@ const createTicket = require('./createTicket')
 
 const lookupCRMTicket = require('./lookupCRMTicket')
 const sendEventTicketCreatedToSocket = require('./sendEventTicketCreatedToSocket')
+const journalingRequest = require('./journalingRequest')
 
 
 async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'Username') {
@@ -21,6 +22,26 @@ async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'Username
 
         const { crmRest: rest, authentication } = crmConfig.crm
 
+        // Record whatsapp conversation that happened in omnihit v2
+        let chatJournaling = findProperty(rest, 'chatJournaling')
+
+        console.log('===============> chatJournaling: ', chatJournaling)
+
+
+        if (chatJournaling) {
+
+            let contact = await _lookupContact(rest, authentication, crmPhone, companyId, crmFirstName)
+
+            const { contactId, created } = contact
+
+            let { request, chats, response } = chatJournaling
+
+            let body = findProperty(chats, 'chatDone')
+
+            await journalingRequest(request, body, crmCallDuration = 0, contact, crmAgent, crmPhone, authentication, rest)
+        }
+
+
         // Send the edited contact/lead link url to hitphone to open on another browser tab
         let redirectLink = findProperty(rest, 'redirectLink')
 

backend/utils/toTimestamp.js

@@ -0,0 +1,12 @@
+function timeStamp(dateTimeISO8601) {
+    const date = new Date(dateTimeISO8601)
+
+    date.setHours(date.getUTCHours() - 3)
+
+    const timestamp = date.getTime() / 1000
+
+    return timestamp
+}
+
+
+module.exports = timeStamp