feat: Propagates contact flow and allows always creating a new ticket

- returns flow when validating contact and uses fallback -1 when not found
- avoids searching for email for company 4953 and passes the flow when creating a contact
- accepts dynamic body and allows forcing a new ticket without saving a reference

backend/controllers/crmController.js

@@ -94,11 +94,14 @@ const checkContact = async (req, res) => {
             contact = await lookupContactByEmail(rest, authentication, crmEmail, companyId)
         }
         if (contact?.exist) {
-            return res.status(StatusCodes.OK).json({ exist: contact.exist })
+
+
+
+            return res.status(StatusCodes.OK).json({ exist: contact.exist, flow: contact?.flow || 1 })
         }
     }
 
-    res.status(StatusCodes.OK).json({ exist: false })
+    res.status(StatusCodes.OK).json({ exist: false, flow: -1 })
 }
 
 // const contactActivity = async (req, res) => {
@@ -564,11 +567,11 @@ const getCrms = async (req, res) => {
 
 const createTicket = async (req, res) => {
 
-    let { companyId, crmPhone } = req.body
+    let { companyId, crmPhone, newTicketAllways = false, dynamicBodyRequest = {} } = req.body
 
     mustContainProperties(req, ['companyId', 'crmPhone'])
 
-    const crmTicketLinks = await ticketCRM(companyId, crmPhone)
+    const crmTicketLinks = await ticketCRM(companyId, crmPhone, '0000', 'Username', 1, newTicketAllways, dynamicBodyRequest)
         .catch(function (error) {
 
             console.error(`Error on create ticket: companyID ${companyId} | crmPhone: ${crmPhone}`)

backend/utils/createCRMContact.js

@@ -15,7 +15,8 @@ async function createCRMContact(companyId, crmFirstName, crmPhone = '', crmEmail
         if (crmPhone) {
             contact = await lookupContactByPhone(rest, authentication, crmPhone, companyId)
         }
-        if (!contact?.exist && crmEmail) { 
+        // Por enquanto não esta verificando contato por email para cliente gradezco 4953
+        if (!contact?.exist && crmEmail && companyId != "4953") {
             contact = await lookupContactByEmail(rest, authentication, crmEmail, companyId)
         }
         if (contact?.exist) {
@@ -25,7 +26,10 @@ async function createCRMContact(companyId, crmFirstName, crmPhone = '', crmEmail
 
         // if (contact.exist) continue
 
-        await createContact(companyId, rest, authentication, crmPhone, crmFirstName, crmLastName, crmEmail, {}, dynamicBodyRequest)
+        console.log("==============> contact: ", JSON.stringify(contact, null, 6))
+
+
+        await createContact(companyId, rest, authentication, crmPhone, crmFirstName, crmLastName, crmEmail, {}, dynamicBodyRequest, contact?.flow || 1)
 
     }
 

backend/utils/createContact.js

@@ -81,7 +81,7 @@ async function createContact(companyId, rest, authentication, crmPhone = '', crm
     console.log('CREATE CONTACT PAYLOAD: ', JSON.stringify(config, null, 6))
     console.log('#####################')
 
-    if (dynamicBodyRequest && Object.keys(dynamicBodyRequest) !== 0) {
+    if (dynamicBodyRequest && Object.keys(dynamicBodyRequest).length !== 0) {
         config.data = { ...config.data, ...dynamicBodyRequest }
         console.log('#####################')
         console.log('CREATE CONTACT PAYLOAD UPDATED BY DYNAMIC BODY REQUEST: ', JSON.stringify(config, null, 6))

backend/utils/createTicket.js

@@ -11,7 +11,7 @@ const sendEventTicketCreatedToSocket = require('./sendEventTicketCreatedToSocket
 const generateC4CServiceRequestDeepLinkBase64 = require('./generateC4CServiceRequestDeepLinkBase64')
 
 
-async function createTicket(companyId, rest, authentication, crmPhone, crmFirstName = 'Username', crmLastName = 'Last name', crmEmail = '', test = {}, contact, crmAgent) {
+async function createTicket(companyId, rest, authentication, crmPhone, crmFirstName = 'Username', crmLastName = 'Last name', crmEmail = '', test = {}, contact, crmAgent, saveTicket = true, dynamicBodyRequest = {}) {
 
     let ticketUrl = ''
     let crmContactId = contact.contactId
@@ -77,7 +77,7 @@ async function createTicket(companyId, rest, authentication, crmPhone, crmFirstN
     const { type, userName, passWord, token, crmClientId, crmAccountId } = authentication
 
     //url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, data = '', ticketId = '', companyId
-    const config = await requestConfigHeader(url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, body, '', companyId)
+    let config = await requestConfigHeader(url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, body, '', companyId)
 
     if (test?.testing) {
         msg = `Tentanto criar ticket do numero ${crmPhone} no crm`
@@ -86,6 +86,15 @@ async function createTicket(companyId, rest, authentication, crmPhone, crmFirstN
 
     console.log('===============> createTicket: ', JSON.stringify(config, null, 6))
 
+    console.log('===============> dynamicBodyRequest: ', JSON.stringify(dynamicBodyRequest, null, 6))
+
+    if (dynamicBodyRequest && Object.keys(dynamicBodyRequest).length !== 0) {
+        config.data = { ...config.data, ...dynamicBodyRequest }
+        console.log('#####################')
+        console.log('CREATE TICKET PAYLOAD UPDATED BY DYNAMIC BODY REQUEST: ', JSON.stringify(config, null, 6))
+        console.log('#####################')
+    }
+
     let resp
 
     try {
@@ -145,9 +154,10 @@ async function createTicket(companyId, rest, authentication, crmPhone, crmFirstN
             contact2 = await CRM_Contact.create({ companyId, crm, crmBaseURL: new URL(url).hostname, contactId: contact.contactId, phone: crmPhone })
         }
 
-        const crm = await CRM.findOne({ companyId, crmBaseURL: new URL(url).hostname })
+        if (saveTicket) {
-
+            const crm = await CRM.findOne({ companyId, crmBaseURL: new URL(url).hostname })
-        await CRM_Ticket.create({ companyId, contact: contact2, ticketId: auxTicketId, ticketId2: auxTicketId2, crm })
+            await CRM_Ticket.create({ companyId, contact: contact2, ticketId: auxTicketId, ticketId2: auxTicketId2, crm })
+        }
 
         if (url.includes("hubapi")) {
             ticketUrl = `https://app.hubspot.com/contacts/${crmAccountId}/ticket/${auxTicketId}`

backend/utils/ticketCRM.js

@@ -8,17 +8,11 @@ const CRM = require('../models/CRM')
 const createTicket = require('./createTicket')
 
 const lookupCRMTicket = require('./lookupCRMTicket')
-const sendEventTicketCreatedToSocket = require('./sendEventTicketCreatedToSocket')
-const journalingRequest = require('./journalingRequest')
-const getHubspotTicketStatus = require('./getHubspotTicketStatus')
 const getHubspotTicket = require('./getHubspotTicket')
-const getHubspotPipelines = require('./getHubspotPipelines')
-const mongoose = require('mongoose')
-const getHubspotTicketStatusByContact = require('./getHubspotTicketStatusByContact')
 const findTicketOpenHubspotByContact = require('./findTicketOpenHubspotByContact')
 const generateC4CServiceRequestDeepLinkBase64 = require('./generateC4CServiceRequestDeepLinkBase64')
 
-async function ticketCRM(companyId, crmPhone, crmAgent = "0000", crmFirstName = 'Username', flow = 1) {
+async function ticketCRM(companyId, crmPhone, crmAgent = "0000", crmFirstName = 'Username', flow = 1, newTicketAllways = false, dynamicBodyRequest = {}) {
 
     const crmFiles = await loadCRM(companyId)
 
@@ -76,7 +70,7 @@ async function ticketCRM(companyId, crmPhone, crmAgent = "0000", crmFirstName =
 
             console.log("------------> ticketCRM obj_ticket: ", JSON.stringify(obj_ticket, null, 6))
 
-            if (obj_ticket) {
+            if (obj_ticket && newTicketAllways == false) {
 
                 const { ticketId, ticketId2 } = obj_ticket
 
@@ -148,7 +142,7 @@ async function ticketCRM(companyId, crmPhone, crmAgent = "0000", crmFirstName =
             }
             else {
 
-                if (url.includes("hubapi")) {
+                if (url.includes("hubapi") && newTicketAllways == false) {
 
                     console.log(`[${new Date()}] ****** IS HUBSPOT CRM LETS TRY FINDING AN OPEN TICKET TO THE CONTACT****** `)
 
@@ -172,7 +166,7 @@ async function ticketCRM(companyId, crmPhone, crmAgent = "0000", crmFirstName =
                     }
                 }
                 // To sap crm try to find ticket open
-                else if (url.includes("c4codataapi")) {
+                else if (url.includes("c4codataapi") && newTicketAllways == false) {
                     const result = await lookupCRMTicket(
                         rest,
                         authentication,
@@ -217,7 +211,14 @@ async function ticketCRM(companyId, crmPhone, crmAgent = "0000", crmFirstName =
 
                 console.log(`[${new Date()}] ****** CREATE TICKET ****** `)
 
-                const { ticketUrl, ticketId, ticketId2 } = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent, flow)
+                let saveTicket = true
+
+                if (newTicketAllways)
+                    saveTicket = false
+
+                console.log("================> ticketCRM saveTicket: ", saveTicket)
+
+                const { ticketUrl, ticketId, ticketId2 } = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent, flow, saveTicket, dynamicBodyRequest)
                 ticket_id = ticketId
                 ticket_id2 = ticketId2
                 // ticket_url = ticketUrl
@@ -321,7 +322,7 @@ async function _lookupContact(rest, authentication, crmPhone, companyId, crmFirs
     return { created: true, contactId: contact.contactId, contactId2: contact.contactId2, accountId: contact?.accountId, flow: contact?.flow }
 }
 
-async function _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent, flow = 1) {
+async function _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent, flow = 1, saveTicket = true, dynamicBodyRequest = {}) {
 
     let propertyKey
 
@@ -356,7 +357,9 @@ async function _createTicket(rest, crmPhone, companyId, authentication, crmFirst
                 crmEmail = '',
                 test = { testing: false },
                 contact,
-                crmAgent
+                crmAgent,
+                saveTicket,
+                dynamicBodyRequest
             )
 
             ticket_id = ticketId