Route to create ticket separated

backend/controllers/crmController.js

@@ -116,6 +116,8 @@ const callJournaling = async (req, res) => {
         else if (operationStatus == "update-answer") {
             console.log('update-answer')
 
+            // Referente a cliente a gabriel, pois os tickets estao sendo abertos diretamente em um botao do hitphone
+            if (companyId != "14223") 
                 await ticketCRM(companyId, crmPhone, crmAgent, crmFirstName)
 
             const resp = await redirectContactLinkCRM(companyId, crmPhone, crmAgent, crmFirstName)
@@ -367,6 +369,15 @@ const getCrms = async (req, res) => {
     res.status(StatusCodes.OK).send(crms)
 }
 
+const createTicket = async (req, res) => {
+
+    let { companyId, crmPhone } = req.body
+
+    const crmTicketLinks = await ticketCRM(companyId, crmPhone)
+
+    return res.status(StatusCodes.OK).json({ crmTicketLinks })
+}
+
 
 const webhook = async (req, res) => {
 
@@ -513,7 +524,8 @@ module.exports = {
     webhook,
     webhook_crm,
     sfCreateCase,
-    sfUpdateCase
+    sfUpdateCase,
+    createTicket
 }
 
 

backend/routes/crmRoute.js

@@ -1,10 +1,11 @@
 const express = require('express')
 const router = express.Router()
 const { authorization, } = require('../middleware/authentication')
-const { contactCreate, sfCreateCase, sfUpdateCase, testTemplate, webhook_crm, uploadCrmConfig, callJournaling, oauthCallBack, install, deleteCrm, deleteCompany, getCrms, webhook } = require('../controllers/crmController')
+const { contactCreate, sfCreateCase, sfUpdateCase, createTicket, testTemplate, webhook_crm, uploadCrmConfig, callJournaling, oauthCallBack, install, deleteCrm, deleteCompany, getCrms, webhook } = require('../controllers/crmController')
 const { fileUpload } = require("../utils")
 
 router.route('/create-contact').post(authorization, contactCreate)
+router.route('/create-ticket').post(authorization, createTicket)
 router.route('/call-journaling').post(authorization, callJournaling)
 router.route('/upload').post(fileUpload.single('crm'), authorization, uploadCrmConfig)
 router.route('/delete').post(authorization, deleteCrm)

backend/utils/createTicket.js

@@ -12,6 +12,7 @@ const sendEventTicketCreatedToSocket = require('./sendEventTicketCreatedToSocket
 
 async function createTicket(companyId, rest, authentication, crmPhone, crmFirstName = 'Username', crmLastName = 'Last name', crmEmail = '', test = {}, crmContactId, crmAgent) {
 
+    let ticketUrl = ''
     let { request, body, response } = findProperty(rest, 'createTicketRecord')
 
     const { requestContentType, requestEncoding, requestType, responseType, url } = request
@@ -79,11 +80,13 @@ async function createTicket(companyId, rest, authentication, crmPhone, crmFirstN
 
         await CRM_Ticket.create({ companyId, contact, ticketId: auxTicketId, crm })
 
-        sendEventTicketCreatedToSocket({ companyId, extension: crmAgent, ticketUrl: `https://app.hubspot.com/contacts/23636141/ticket/${auxTicketId}` })
+        ticketUrl = `https://app.hubspot.com/contacts/23636141/ticket/${auxTicketId}`
+
+        sendEventTicketCreatedToSocket({ companyId, extension: crmAgent, ticketUrl: ticketUrl })
 
     }
 
-    return { exist: true, ticketId: auxTicketId, phone: crmPhone }
+    return { exist: true, ticketId: auxTicketId, phone: crmPhone, ticketUrl }
 
 }
 

backend/utils/ticketCRM.js

@@ -12,11 +12,12 @@ const sendEventTicketCreatedToSocket = require('./sendEventTicketCreatedToSocket
 const journalingRequest = require('./journalingRequest')
 
 
-async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'Username') {
+async function ticketCRM(companyId, crmPhone, crmAgent="0000", crmFirstName = 'Username') {
 
     const crmFiles = await loadCRM(companyId)
 
     // const crmContactIds = []
+    const crmTicketLinks = []
 
     for (const crmConfig of crmFiles) {
 
@@ -27,6 +28,9 @@ async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'Username
         // Send the ticket url link to hitphone to open on another browser tab
         let obj = findProperty(rest, 'lookupTicket')
 
+        let ticket_id = ''
+        let isCreated = false
+
         if (obj) {
 
             let { url } = obj.request
@@ -46,6 +50,12 @@ async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'Username
 
                 console.log('obj_ticket1: ', obj_ticket)
 
+                const { ticketId } = obj_ticket
+
+                if (ticketId) {
+                    ticket_id = ticketId
+                }
+
                 const obj_ticket_status = await lookupCRMTicket(
                     rest,
                     authentication,
@@ -61,7 +71,13 @@ async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'Username
                     // refactor this for production. For now only working with hubspot where status new is equal 1
                     if ((auxTicketStatus && auxTicketStatus != '1') || (error && error == 404)) {
                         await CRM_Ticket.deleteMany({ contact: obj_contact })
-                        crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent)
+
+                        const { ticketUrl, ticketId } = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent)
+
+                        ticket_id = ticketId
+                        isCreated = true
+                        // crmTicketLinks.push({ ticketUrl, ticketId })
+
                     }
                 }
 
@@ -69,19 +85,23 @@ async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'Username
             else {
                 console.log('_createTicket xxxxx ')
 
-                crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent)
+                const { ticketUrl, ticketId } = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent)
+
+                ticket_id = ticketId
+                isCreated = true
             }
 
-            const { contactId } = contact
+            crmTicketLinks.push({
+                ticketId: `https://app.hubspot.com/contacts/23636141/ticket/${ticket_id}`,
+                created: isCreated,
+            })
 
-            // crmContactIds.push({ crm: new URL(url).hostname, contactId, created })
 
         }
         // 
 
     }  
-
-    // return crmContactIds
+    return crmTicketLinks
 
 }
 
@@ -106,15 +126,19 @@ async function _lookupContact(rest, authentication, crmPhone, companyId, crmFirs
 async function _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent) {
     let obj = findProperty(rest, 'createTicketRecord')
 
+    let ticket_url = ''
+    let ticket_id = ''
+
     if (obj) {
         let { request, response } = obj
 
         if (request) {
             msg = `Tentando criar ticket para o contato ${crmPhone}`
+            //     return { exist: true, ticketId: auxTicketId, phone: crmPhone, ticketUrl }
 
             // console.log('xxxxxxxxxxxxxxxxxxxxxxxxx1')
-
-            await createTicket(companyId,
+            //  return { exist: true, ticketId: auxTicketId, phone: crmPhone, ticketUrl }
+            const { ticketUrl, ticketId, } = await createTicket(companyId,
                 rest,
                 authentication,
                 crmPhone,
@@ -125,8 +149,11 @@ async function _createTicket(rest, crmPhone, companyId, authentication, crmFirst
                 crmContactId = contact.contactId,
                 crmAgent
             )
+
+            ticket_id = ticketId
+            ticket_url = ticketUrl
         }
     }
-    return crmFirstName
+    return { crmFirstName, ticketUrl: ticket_url, ticketId: ticket_id }
 }