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crm-api-template-generator
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refactor: Implemented solution so solve 429 status request on in finding open hubspot ticket for a contact id

master
adriano 2025-04-09 15:41:01 -03:00
parent 16410ff993
commit c4b2e8aac9
6 changed files with 116 additions and 71 deletions
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14
backend/controllers/crmController.js
View File

@ -384,15 +384,15 @@ const createTicket = async (req, res) => {
mustContainProperties(req, ['companyId', 'crmPhone'])
const crmTicketLinks = await ticketCRM(companyId, crmPhone)
.catch(function (error) {
// .catch(function (error) {
console.error(`Error on create ticket: companyID ${companyId} | crmPhone: ${crmPhone}`)
console.error(error?.response?.data)
console.error(error?.response?.status)
console.error(error?.response?.headers)
// console.error(`Error on create ticket: companyID ${companyId} | crmPhone: ${crmPhone}`)
// console.error(error?.response?.data)
// console.error(error?.response?.status)
// console.error(error?.response?.headers)
throw new Error(`Error on create ticket: companyID ${companyId} | crmPhone: ${crmPhone}`)
})
// throw new Error(`Error on create ticket: companyID ${companyId} | crmPhone: ${crmPhone}`)
// })
return res.status(StatusCodes.OK).json({ crmTicketLinks })
}

35
backend/utils/findTicketOpenHubspotByContact.js 100644
View File

@ -0,0 +1,35 @@
const getHubspotPipelines = require("./getHubspotPipelines")
const getHubspotTicketStatusByContact = require("./getHubspotTicketStatusByContact")
async function findTicketOpenHubspotByContact(authentication, contact) {
const { token } = authentication
console.log('contact: ', contact)
const pipelines = await getHubspotPipelines(token)
const tickets = await getHubspotTicketStatusByContact(token, contact.contactId)
let open_tickets = []
for (let pipeline of pipelines.results) {
const open = pipeline.stages.filter((s) => s.metadata.ticketState.toLowerCase() == "open")
if (open && open.length > 0) {
open_tickets = [...open_tickets, ...open];
}
}
const ticket_ids = open_tickets.map((t) => t.id)
if (ticket_ids && ticket_ids.length > 0 && tickets?.results?.length > 0) {
const ticket = tickets.results.find(t => ticket_ids.includes(t.properties.hs_pipeline_stage))
return ticket
}
}
module.exports = findTicketOpenHubspotByContact

48
backend/utils/getHubspotTicketStatusByContact.js 100644
View File

@ -0,0 +1,48 @@
const axios = require('axios')
async function getHubspotTicketStatusByContact(token, contactId,) {
try {
const config = {
method: 'post',
url: `https://api.hubapi.com/crm/v3/objects/tickets/search`,
headers: {
'Authorization': `Bearer ${token}`,
"Content-Type": "application/json"
},
data: {
"filterGroups": [
{
"filters": [
{
"propertyName": "associations.contact",
"operator": "EQ",
"value": `${contactId}`
},
{
"propertyName": "hs_pipeline_stage",
"operator": "NEQ",
"value": "open"
}
]
}
],
"properties": [
"hs_pipeline_stage",
"subject"
]
}
}
const { data } = await axios(config)
console.log('============ data: ', JSON.stringify(data, null, 6))
return data
} catch (error) {
console.error(error)
}
}
module.exports = getHubspotTicketStatusByContact

2
backend/utils/lookupCRMContactByPhone.js
View File

@ -167,8 +167,6 @@ async function lookupContactByPhone(rest, authentication, crmPhone, companyId, t
contactId: { $ne: auxContactId }
})
console.log(" ====== CONTACTS: ", JSON.stringify(contacts, null, 6))
if (contacts && contacts.length > 0) {
for (const contact of contacts) {

33
backend/utils/lookupCRMTicket.js
View File

@ -13,6 +13,8 @@ const CRM_Ticket = require('../models/CRM_Ticket')
const getHubspotPipelines = require('./getHubspotPipelines')
const { pipeline } = require('stream')
const findTicketOpenHubspotByContact = require('./findTicketOpenHubspotByContact')
const lookupContactByPhone = require('./lookupCRMContactByPhone')
async function lookupCrmTicket(rest, authentication, crmPhone, companyId, test = {}, ticketId) {
@ -102,35 +104,22 @@ async function lookupCrmTicket(rest, authentication, crmPhone, companyId, test =
console.log(`[${new Date()}] auxTicketStatus: ${auxTicketStatus} | auxTicketId: ${auxTicketId}`)
if (url.includes('api.hubapi.com')) {
const pipelines = await getHubspotPipelines(token)
let pipeline
const contact = await lookupContactByPhone(rest, authentication, crmPhone, companyId)
for (let pip of pipelines.results) {
pipeline = pip.stages.find(({ id }) => id == auxTicketStatus)
if (contact) {
const ticket = await findTicketOpenHubspotByContact(authentication, contact)
console.log('=========> OPEN TICKET 1: ', JSON.stringify(ticket, null, 6))
if (pipeline) {
const { ticketState } = pipeline.metadata
const { label } = pipeline
console.log(pipeline)
pipeline = { ticketState, label }
break
}
if (ticket && Object.keys(ticket).length != 0) {
console.log('**** TICKET ESTA ABERTO 1 ****')
return { auxTicketId: ticket.id, auxTicketStatus: 1 }
}
console.log('=========> Hubspot pipeline: ', pipeline)
const { ticketState, label } = pipeline
// o label esta sendo usado aqui poque no hubspot padrao que estamos usando mesmo que o ticket esteja
// fechado ele continua com ticketState OPEN ao inves de CLOSED
if (ticketState == 'OPEN' /*&& label != "Closed"*/) {
console.log('**** TICKET ESTA ABERTO ****')
return { auxTicketId, auxTicketStatus: 1 }
}
return { auxTicketId, auxTicketStatus }
}
return { auxTicketId, auxTicketStatus }

39
backend/utils/ticketCRM.js
View File

@ -14,6 +14,8 @@ const getHubspotTicketStatus = require('./getHubspotTicketStatus')
const getHubspotTicket = require('./getHubspotTicket')
const getHubspotPipelines = require('./getHubspotPipelines')
const mongoose = require('mongoose')
const getHubspotTicketStatusByContact = require('./getHubspotTicketStatusByContact')
const findTicketOpenHubspotByContact = require('./findTicketOpenHubspotByContact')
async function ticketCRM(companyId, crmPhone, crmAgent = "0000", crmFirstName = 'Username') {
@ -83,7 +85,6 @@ async function ticketCRM(companyId, crmPhone, crmAgent = "0000", crmFirstName =
const { ticketId } = result
// Closed é a label padrão do ticket no hubspot
await sincTicket(authentication, contact, companyId, crm, obj_contact, ticketId)
ticket_id = ticketId
@ -192,41 +193,15 @@ async function sincTicket(authentication, contact, companyId, crm, obj_contact,
}
async function findTicketOpenHubspot(authentication, contact) {
const { token } = authentication
const data = await getHubspotTicket(token, contact.contactId)
const pipelines = await getHubspotPipelines(token)
const ticket = await findTicketOpenHubspotByContact(authentication, contact)
console.log('=========> OPEN TICKET 2: ', JSON.stringify(ticket, null, 6))
console.log(`[FUNCTION - ${new Date()}] getHubspotTicket total de tickets do contato: `, data?.results?.length)
if (data && data?.results.length > 0) {
for (const ticket of data.results) {
const { properties } = await getHubspotTicketStatus(token, ticket.id)
const { hs_pipeline_stage } = properties
let pipeline
for (let pip of pipelines.results) {
pipeline = pip.stages.find(({ id }) => id == hs_pipeline_stage)
if (pipeline) {
const { ticketState } = pipeline.metadata
const { label } = pipeline
console.log(`[FUNCTION - ${new Date()}] findTicketOpenHubspot: `, { ticketState, label, ticketId: ticket.id, hs_pipeline_stage })
if (ticketState == "OPEN")
return { ticketState, label, ticketId: ticket.id }
}
if (ticket && Object.keys(ticket).length != 0) {
console.log('**** TICKET ESTA ABERTO 2 ****')
return { ticketId: ticket.id, auxTicketStatus: 1 }
}
}
}
}
async function _lookupContact(rest, authentication, crmPhone, companyId, crmFirstName, url) {