diff --git a/backend/controllers/crmController.js b/backend/controllers/crmController.js
index 28dc349..325323d 100644
--- a/backend/controllers/crmController.js
+++ b/backend/controllers/crmController.js
@@ -1,4 +1,3 @@
-
 const path = require('path')
 const Sentry = require('@sentry/node')
 const omnihitV2Integration = require('../data/omihitV2IntegrationCRM.json')
@@ -378,6 +377,16 @@ const getCrms = async (req, res) => {
     res.status(StatusCodes.OK).send(crms)
 }
 
+/**
+ * Cria um ou mais tickets para um cliente no CRM e armazena o `ticketId` no Redis associado ao `crmPhone`.
+ * 
+ * @param {import('express').Request} req - Objeto da requisição HTTP contendo `companyId` e `crmPhone` no corpo.
+ * @param {import('express').Response} res - Objeto da resposta HTTP.
+ * 
+ * @returns {Promise<import('express').Response>} - Resposta HTTP com os links dos tickets criados.
+ * 
+ * @throws {Error} - Lança erro em caso de falha na criação dos tickets ou requisição ao CRM.
+ */
 const createTicket = async (req, res) => {
 
     let { companyId, crmPhone } = req.body
@@ -395,10 +404,18 @@ const createTicket = async (req, res) => {
             throw new Error(`Error on create ticket: companyID ${companyId} | crmPhone: ${crmPhone}`)
         })
 
+    for (const crmTicketLink of crmTicketLinks) {
+        const ticketIdMatch = crmTicketLink.ticketId.match(/ticket\/(\d+)/);
+        if (ticketIdMatch && ticketIdMatch[1]) {
+            const ticketId = ticketIdMatch[1];
+            await set(crmPhone, ticketId); 
+            console.log(`TicketId ${ticketId} para crmPhone ${crmPhone} salvo no Redis com sucesso.`);
+        }
+    }
+
     return res.status(StatusCodes.OK).json({ crmTicketLinks })
 }
 
-
 const webhook = async (req, res) => {
 
     const originIP = req.headers['x-forwarded-for'] || req.connection.remoteAddress
@@ -540,6 +557,67 @@ const webhook_crm = async (req, res) => {
     return res.set('Content-Type', 'text/xml').status(StatusCodes.OK).send(responseXml)
 }
 
+const associateTicketToCaller = async (req, res) => {
+    try {
+        const { callerId, ticketId } = req.body;
+
+        if (!callerId || !ticketId) {
+            return res.status(StatusCodes.BAD_REQUEST).json({ 
+                error: 'Campos obrigatórios ausentes. É necessário fornecer callerId e ticketId.' 
+            });
+        }
+
+        // Remove o zero inicial do número se existir
+        const formattedCallerId = removeZeroInicial(callerId);
+        
+        // Adiciona o prefixo 55 se não existir
+        const fullCallerId = formattedCallerId.startsWith('55') ? formattedCallerId : `55${formattedCallerId}`;
+
+        // Salva a associação no Redis com um tempo de expiração de 5 minutos (300 segundos)
+        await set(fullCallerId, ticketId, 300);
+
+        console.log(`Ticket ${ticketId} associado ao número ${fullCallerId} com sucesso.`);
+
+        return res.status(StatusCodes.OK).json({ 
+            message: 'Ticket associado com sucesso',
+            callerId: fullCallerId,
+            ticketId
+        });
+
+    } catch (error) {
+        console.error('Erro ao associar ticket:', error);
+        Sentry.captureException(error);
+        return res.status(StatusCodes.INTERNAL_SERVER_ERROR).json({ 
+            error: 'Erro ao processar a associação do ticket' 
+        });
+    }
+};
+
+const checkTicketByCrmPhone = async (req, res) => {
+    const { crmPhone } = req.query;
+
+    if (!crmPhone) {
+        return res.status(StatusCodes.BAD_REQUEST).json({
+            error: 'O parâmetro crmPhone é obrigatório.'
+        });
+    }
+
+    try {
+        const ticketId = await get(crmPhone);
+
+        if (ticketId) {
+            return res.status(StatusCodes.OK).json({ hasTicket: true, ticketId: ticketId });
+        } else {
+            return res.status(StatusCodes.OK).json({ hasTicket: false });
+        }
+    } catch (error) {
+        console.error('Erro ao verificar ticket no Redis:', error);
+        return res.status(StatusCodes.INTERNAL_SERVER_ERROR).json({
+            error: 'Erro interno ao verificar a existência do ticket.'
+        });
+    }
+};
+
 module.exports = {
     contactCreate,
     uploadCrmConfig,
@@ -554,7 +632,9 @@ module.exports = {
     webhook_crm,
     sfCreateCase,
     sfUpdateCase,
-    createTicket
+    createTicket,
+    associateTicketToCaller,
+    checkTicketByCrmPhone
 }
 
 
diff --git a/backend/controllers/transcriptionController.js b/backend/controllers/transcriptionController.js
new file mode 100644
index 0000000..6f0a806
--- /dev/null
+++ b/backend/controllers/transcriptionController.js
@@ -0,0 +1,55 @@
+const redis = require('redis');
+const HubspotService = require('../services/hubspotService');
+require('dotenv').config();
+
+const redisClient = redis.createClient({
+  url: process.env.REDIS_URI
+});
+
+redisClient.on('error', (err) => console.log('Redis Client Error', err));
+
+(async () => {
+  if (!redisClient.isOpen) {
+    await redisClient.connect();
+  }
+})();
+
+const hubspotService = new HubspotService();
+
+exports.receiveTranscription = async (req, res) => {
+  try {
+    const { callerId, uniqueId, transcription, recordingUrl } = req.body;
+
+    if (!callerId || !uniqueId || !transcription || !recordingUrl) {
+      return res.status(400).json({ error: 'Campos obrigatórios ausentes.' });
+    }
+
+    console.log(`Recebida transcrição para callerId: ${callerId}, uniqueId: ${uniqueId}`);
+    console.log('Transcrição:', transcription.summary);
+
+    // 1. Buscar ticketId no Redis
+    const ticketId = await redisClient.get(callerId);
+
+    if (!ticketId) {
+      console.warn(`Nenhum ticketId encontrado no Redis para o callerId: ${callerId}. A transcrição será salva como uma nota sem associação ao ticket.`);
+    }
+
+    // 2. Buscar ou criar contato no HubSpot
+    const contact = await hubspotService.createContactIfNotExists(callerId);
+
+    // 3. Criar nota no HubSpot e associar ao contato e ao ticket (se existir)
+    await hubspotService.createCallNote(contact.id, {
+      transcription: `${transcription.client || ''}\n${transcription.agent || ''}`,
+      summary: transcription.summary,
+      recordingUrl,
+      callerId,
+      uniqueId,
+      ticketId
+    });
+
+    return res.status(200).json({ message: 'Transcrição recebida e processada com sucesso!' });
+  } catch (error) {
+    console.error('Erro ao receber transcrição:', error?.response?.data || error.message || error);
+    return res.status(500).json({ error: 'Erro ao processar a transcrição.' });
+  }
+};
diff --git a/backend/env.example b/backend/env.example
new file mode 100644
index 0000000..bbdd7d5
--- /dev/null
+++ b/backend/env.example
@@ -0,0 +1,16 @@
+PORT=6004
+TOKEN=2ivck10D3o9qAZi0pkKudVDl9bdEVXY2s8gdxZ0jYgL1DZWTgDz6wDiIjlWgYmJtVOoqf0b42ZTLBRrfo8WoAaScRsujz3jQUNXdchSg0o43YilZGmVhheGJNAeIQRknHEll4nRJ7avcFgmDGoYbEey7TSC8EHS4Z3gzeufYYSfnKNDBwwzBURIQrTOxYFe3tBHsGOzwnuD2lU5tnEx7tr2XRO4zRNYeNY4lMBOFM0mRuyAe4kuqTrKXmJ8As200
+URL_OAUTH_CALLBACK=http://localhost:6001/api/v1/crm/oauth-callback
+URL_OAUTH_FRONTEND_SUCCESS_REDIRECT=http://localhost:3000
+DB_MONGO_URL=mongodb://localhost:27017
+DB_MONGO_NAME=crm
+
+ REDIS_URI=redis://127.0.0.1:6379
+
+IS_DEV=true
+REACT_APP_COMPANY_ID=1
+REACT_APP_URL_API=http://localhost:6001
+URL_HITPHONE_FRONTEND=https://ms-teamsapp.omnihit.app.br
+
+# api hubspot 
+HUBSPOT_API_KEY=pat-na1-37da6668-e0b1-44cb-bd2d-596f5f65634a
diff --git a/backend/package-lock.json b/backend/package-lock.json
index 86dcdc0..60d3afb 100644
--- a/backend/package-lock.json
+++ b/backend/package-lock.json
@@ -9,6 +9,7 @@
       "version": "1.0.0",
       "license": "ISC",
       "dependencies": {
+        "@hubspot/api-client": "^13.0.0",
         "@sentry/node": "^9.9.0",
         "@sentry/profiling-node": "^9.9.0",
         "axios": "^1.6.1",
@@ -27,6 +28,7 @@
         "mongoose": "^7.3.1",
         "morgan": "^1.10.0",
         "multer": "^1.4.5-lts.1",
+        "redis": "^5.5.6",
         "socket.io": "^4.7.2",
         "swagger-ui-express": "^4.1.6",
         "xss-clean": "^0.1.1",
@@ -36,6 +38,24 @@
         "nodemon": "^2.0.9"
       }
     },
+    "node_modules/@hubspot/api-client": {
+      "version": "13.0.0",
+      "resolved": "https://registry.npmjs.org/@hubspot/api-client/-/api-client-13.0.0.tgz",
+      "integrity": "sha512-sXC1kRna+2uFlct1E1IQJQi53X36k24jRctmTTKzlvUM8it5VHXt6PCjVskQ4faLYGPyx9xh9GNx0GI7RMY4CQ==",
+      "license": "ISC",
+      "dependencies": {
+        "@types/node": "*",
+        "@types/node-fetch": "^2.5.7",
+        "bottleneck": "^2.19.5",
+        "es6-promise": "^4.2.4",
+        "form-data": "^2.5.0",
+        "lodash.merge": "^4.6.2",
+        "node-fetch": "^2.6.0"
+      },
+      "engines": {
+        "node": ">=18.0.0"
+      }
+    },
     "node_modules/@ioredis/commands": {
       "version": "1.2.0",
       "resolved": "https://registry.npmjs.org/@ioredis/commands/-/commands-1.2.0.tgz",
@@ -591,6 +611,66 @@
         "@opentelemetry/api": "^1.8"
       }
     },
+    "node_modules/@redis/bloom": {
+      "version": "5.5.6",
+      "resolved": "https://registry.npmjs.org/@redis/bloom/-/bloom-5.5.6.tgz",
+      "integrity": "sha512-bNR3mxkwtfuCxNOzfV8B3R5zA1LiN57EH6zK4jVBIgzMzliNuReZXBFGnXvsi80/SYohajn78YdpYI+XNpqL+A==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 18"
+      },
+      "peerDependencies": {
+        "@redis/client": "^5.5.6"
+      }
+    },
+    "node_modules/@redis/client": {
+      "version": "5.5.6",
+      "resolved": "https://registry.npmjs.org/@redis/client/-/client-5.5.6.tgz",
+      "integrity": "sha512-M3Svdwt6oSfyfQdqEr0L2HOJH2vK7GgCFx1NfAQvpWAT4+ljoT1L5S5cKT3dA9NJrxrOPDkdoTPWJnIrGCOcmw==",
+      "license": "MIT",
+      "dependencies": {
+        "cluster-key-slot": "1.1.2"
+      },
+      "engines": {
+        "node": ">= 18"
+      }
+    },
+    "node_modules/@redis/json": {
+      "version": "5.5.6",
+      "resolved": "https://registry.npmjs.org/@redis/json/-/json-5.5.6.tgz",
+      "integrity": "sha512-AIsoe3SsGQagqAmSQHaqxEinm5oCWr7zxPWL90kKaEdLJ+zw8KBznf2i9oK0WUFP5pFssSQUXqnscQKe2amfDQ==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 18"
+      },
+      "peerDependencies": {
+        "@redis/client": "^5.5.6"
+      }
+    },
+    "node_modules/@redis/search": {
+      "version": "5.5.6",
+      "resolved": "https://registry.npmjs.org/@redis/search/-/search-5.5.6.tgz",
+      "integrity": "sha512-JSqasYqO0mVcHL7oxvbySRBBZYRYhFl3W7f0Da7BW8M/r0Z9wCiVrdjnN4/mKBpWZkoJT/iuisLUdPGhpKxBew==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 18"
+      },
+      "peerDependencies": {
+        "@redis/client": "^5.5.6"
+      }
+    },
+    "node_modules/@redis/time-series": {
+      "version": "5.5.6",
+      "resolved": "https://registry.npmjs.org/@redis/time-series/-/time-series-5.5.6.tgz",
+      "integrity": "sha512-jkpcgq3NOI3TX7xEAJ3JgesJTxAx7k0m6lNxNsYdEM8KOl+xj7GaB/0CbLkoricZDmFSEAz7ClA1iK9XkGHf+Q==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 18"
+      },
+      "peerDependencies": {
+        "@redis/client": "^5.5.6"
+      }
+    },
     "node_modules/@sentry-internal/node-cpu-profiler": {
       "version": "2.1.0",
       "resolved": "https://registry.npmjs.org/@sentry-internal/node-cpu-profiler/-/node-cpu-profiler-2.1.0.tgz",
@@ -751,6 +831,32 @@
       "resolved": "https://registry.npmjs.org/@types/node/-/node-20.5.1.tgz",
       "integrity": "sha512-4tT2UrL5LBqDwoed9wZ6N3umC4Yhz3W3FloMmiiG4JwmUJWpie0c7lcnUNd4gtMKuDEO4wRVS8B6Xa0uMRsMKg=="
     },
+    "node_modules/@types/node-fetch": {
+      "version": "2.6.12",
+      "resolved": "https://registry.npmjs.org/@types/node-fetch/-/node-fetch-2.6.12.tgz",
+      "integrity": "sha512-8nneRWKCg3rMtF69nLQJnOYUcbafYeFSjqkw3jCRLsqkWFlHaoQrr5mXmofFGOx3DKn7UfmBMyov8ySvLRVldA==",
+      "license": "MIT",
+      "dependencies": {
+        "@types/node": "*",
+        "form-data": "^4.0.0"
+      }
+    },
+    "node_modules/@types/node-fetch/node_modules/form-data": {
+      "version": "4.0.3",
+      "resolved": "https://registry.npmjs.org/form-data/-/form-data-4.0.3.tgz",
+      "integrity": "sha512-qsITQPfmvMOSAdeyZ+12I1c+CKSstAFAwu+97zrnWAbIr5u8wfsExUzCesVLC8NgHuRUqNN4Zy6UPWUTRGslcA==",
+      "license": "MIT",
+      "dependencies": {
+        "asynckit": "^0.4.0",
+        "combined-stream": "^1.0.8",
+        "es-set-tostringtag": "^2.1.0",
+        "hasown": "^2.0.2",
+        "mime-types": "^2.1.12"
+      },
+      "engines": {
+        "node": ">= 6"
+      }
+    },
     "node_modules/@types/pg": {
       "version": "8.6.1",
       "resolved": "https://registry.npmjs.org/@types/pg/-/pg-8.6.1.tgz",
@@ -1031,6 +1137,12 @@
         "node": ">=10"
       }
     },
+    "node_modules/bottleneck": {
+      "version": "2.19.5",
+      "resolved": "https://registry.npmjs.org/bottleneck/-/bottleneck-2.19.5.tgz",
+      "integrity": "sha512-VHiNCbI1lKdl44tGrhNfU3lup0Tj/ZBMJB5/2ZbNXRCPuRCO7ed2mgcK4r17y+KB2EfuYuRaVlwNbAeaWGSpbw==",
+      "license": "MIT"
+    },
     "node_modules/boxen": {
       "version": "4.2.0",
       "resolved": "https://registry.npmjs.org/boxen/-/boxen-4.2.0.tgz",
@@ -1137,6 +1249,19 @@
         "node": ">=8"
       }
     },
+    "node_modules/call-bind-apply-helpers": {
+      "version": "1.0.2",
+      "resolved": "https://registry.npmjs.org/call-bind-apply-helpers/-/call-bind-apply-helpers-1.0.2.tgz",
+      "integrity": "sha512-Sp1ablJ0ivDkSzjcaJdxEunN5/XvksFJ2sMBFfq6x0ryhQV/2b/KwFe21cMpmHtPOSij8K99/wSfoEuTObmuMQ==",
+      "license": "MIT",
+      "dependencies": {
+        "es-errors": "^1.3.0",
+        "function-bind": "^1.1.2"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
     "node_modules/camelcase": {
       "version": "5.3.1",
       "resolved": "https://registry.npmjs.org/camelcase/-/camelcase-5.3.1.tgz",
@@ -1478,6 +1603,20 @@
         "node": ">=10"
       }
     },
+    "node_modules/dunder-proto": {
+      "version": "1.0.1",
+      "resolved": "https://registry.npmjs.org/dunder-proto/-/dunder-proto-1.0.1.tgz",
+      "integrity": "sha512-KIN/nDJBQRcXw0MLVhZE9iQHmG68qAVIBg9CqmUYjmQIhgij9U5MFvrqkUL5FbtyyzZuOeOt0zdeRe4UY7ct+A==",
+      "license": "MIT",
+      "dependencies": {
+        "call-bind-apply-helpers": "^1.0.1",
+        "es-errors": "^1.3.0",
+        "gopd": "^1.2.0"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
     "node_modules/duplexer3": {
       "version": "0.1.4",
       "resolved": "https://registry.npmjs.org/duplexer3/-/duplexer3-0.1.4.tgz",
@@ -1569,6 +1708,57 @@
       "resolved": "https://registry.npmjs.org/ms/-/ms-2.1.2.tgz",
       "integrity": "sha512-sGkPx+VjMtmA6MX27oA4FBFELFCZZ4S4XqeGOXCv68tT+jb3vk/RyaKWP0PTKyWtmLSM0b+adUTEvbs1PEaH2w=="
     },
+    "node_modules/es-define-property": {
+      "version": "1.0.1",
+      "resolved": "https://registry.npmjs.org/es-define-property/-/es-define-property-1.0.1.tgz",
+      "integrity": "sha512-e3nRfgfUZ4rNGL232gUgX06QNyyez04KdjFrF+LTRoOXmrOgFKDg4BCdsjW8EnT69eqdYGmRpJwiPVYNrCaW3g==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
+    "node_modules/es-errors": {
+      "version": "1.3.0",
+      "resolved": "https://registry.npmjs.org/es-errors/-/es-errors-1.3.0.tgz",
+      "integrity": "sha512-Zf5H2Kxt2xjTvbJvP2ZWLEICxA6j+hAmMzIlypy4xcBg1vKVnx89Wy0GbS+kf5cwCVFFzdCFh2XSCFNULS6csw==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
+    "node_modules/es-object-atoms": {
+      "version": "1.1.1",
+      "resolved": "https://registry.npmjs.org/es-object-atoms/-/es-object-atoms-1.1.1.tgz",
+      "integrity": "sha512-FGgH2h8zKNim9ljj7dankFPcICIK9Cp5bm+c2gQSYePhpaG5+esrLODihIorn+Pe6FGJzWhXQotPv73jTaldXA==",
+      "license": "MIT",
+      "dependencies": {
+        "es-errors": "^1.3.0"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
+    "node_modules/es-set-tostringtag": {
+      "version": "2.1.0",
+      "resolved": "https://registry.npmjs.org/es-set-tostringtag/-/es-set-tostringtag-2.1.0.tgz",
+      "integrity": "sha512-j6vWzfrGVfyXxge+O0x5sh6cvxAog0a/4Rdd2K36zCMV5eJ+/+tOAngRO8cODMNWbVRdVlmGZQL2YS3yR8bIUA==",
+      "license": "MIT",
+      "dependencies": {
+        "es-errors": "^1.3.0",
+        "get-intrinsic": "^1.2.6",
+        "has-tostringtag": "^1.0.2",
+        "hasown": "^2.0.2"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
+    "node_modules/es6-promise": {
+      "version": "4.2.8",
+      "resolved": "https://registry.npmjs.org/es6-promise/-/es6-promise-4.2.8.tgz",
+      "integrity": "sha512-HJDGx5daxeIvxdBxvG2cb9g4tEvwIk3i8+nhX0yGrYmZUzbkdg8QbDevheDB8gd0//uPj4c1EQua8Q+MViT0/w==",
+      "license": "MIT"
+    },
     "node_modules/escape-goat": {
       "version": "2.1.1",
       "resolved": "https://registry.npmjs.org/escape-goat/-/escape-goat-2.1.1.tgz",
@@ -1753,6 +1943,42 @@
         }
       }
     },
+    "node_modules/form-data": {
+      "version": "2.5.3",
+      "resolved": "https://registry.npmjs.org/form-data/-/form-data-2.5.3.tgz",
+      "integrity": "sha512-XHIrMD0NpDrNM/Ckf7XJiBbLl57KEhT3+i3yY+eWm+cqYZJQTZrKo8Y8AWKnuV5GT4scfuUGt9LzNoIx3dU1nQ==",
+      "license": "MIT",
+      "dependencies": {
+        "asynckit": "^0.4.0",
+        "combined-stream": "^1.0.8",
+        "es-set-tostringtag": "^2.1.0",
+        "mime-types": "^2.1.35",
+        "safe-buffer": "^5.2.1"
+      },
+      "engines": {
+        "node": ">= 0.12"
+      }
+    },
+    "node_modules/form-data/node_modules/safe-buffer": {
+      "version": "5.2.1",
+      "resolved": "https://registry.npmjs.org/safe-buffer/-/safe-buffer-5.2.1.tgz",
+      "integrity": "sha512-rp3So07KcdmmKbGvgaNxQSJr7bGVSVk5S9Eq1F+ppbRo70+YeaDxkw5Dd8NPN+GD6bjnYm2VuPuCXmpuYvmCXQ==",
+      "funding": [
+        {
+          "type": "github",
+          "url": "https://github.com/sponsors/feross"
+        },
+        {
+          "type": "patreon",
+          "url": "https://www.patreon.com/feross"
+        },
+        {
+          "type": "consulting",
+          "url": "https://feross.org/support"
+        }
+      ],
+      "license": "MIT"
+    },
     "node_modules/forwarded": {
       "version": "0.2.0",
       "resolved": "https://registry.npmjs.org/forwarded/-/forwarded-0.2.0.tgz",
@@ -1787,6 +2013,43 @@
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+    "form-data": {
+      "version": "2.5.3",
+      "resolved": "https://registry.npmjs.org/form-data/-/form-data-2.5.3.tgz",
+      "integrity": "sha512-XHIrMD0NpDrNM/Ckf7XJiBbLl57KEhT3+i3yY+eWm+cqYZJQTZrKo8Y8AWKnuV5GT4scfuUGt9LzNoIx3dU1nQ==",
+      "requires": {
+        "asynckit": "^0.4.0",
+        "combined-stream": "^1.0.8",
+        "es-set-tostringtag": "^2.1.0",
+        "mime-types": "^2.1.35",
+        "safe-buffer": "^5.2.1"
+      },
+      "dependencies": {
+        "safe-buffer": {
+          "version": "5.2.1",
+          "resolved": "https://registry.npmjs.org/safe-buffer/-/safe-buffer-5.2.1.tgz",
+          "integrity": "sha512-rp3So07KcdmmKbGvgaNxQSJr7bGVSVk5S9Eq1F+ppbRo70+YeaDxkw5Dd8NPN+GD6bjnYm2VuPuCXmpuYvmCXQ=="
+        }
+      }
+    },
     "forwarded": {
       "version": "0.2.0",
       "resolved": "https://registry.npmjs.org/forwarded/-/forwarded-0.2.0.tgz",
@@ -5028,6 +5551,32 @@
       "resolved": "https://registry.npmjs.org/function-bind/-/function-bind-1.1.2.tgz",
       "integrity": "sha512-7XHNxH7qX9xG5mIwxkhumTox/MIRNcOgDrxWsMt2pAr23WHp6MrRlN7FBSFpCpr+oVO0F744iUgR82nJMfG2SA=="
     },
+    "get-intrinsic": {
+      "version": "1.3.0",
+      "resolved": "https://registry.npmjs.org/get-intrinsic/-/get-intrinsic-1.3.0.tgz",
+      "integrity": "sha512-9fSjSaos/fRIVIp+xSJlE6lfwhES7LNtKaCBIamHsjr2na1BiABJPo0mOjjz8GJDURarmCPGqaiVg5mfjb98CQ==",
+      "requires": {
+        "call-bind-apply-helpers": "^1.0.2",
+        "es-define-property": "^1.0.1",
+        "es-errors": "^1.3.0",
+        "es-object-atoms": "^1.1.1",
+        "function-bind": "^1.1.2",
+        "get-proto": "^1.0.1",
+        "gopd": "^1.2.0",
+        "has-symbols": "^1.1.0",
+        "hasown": "^2.0.2",
+        "math-intrinsics": "^1.1.0"
+      }
+    },
+    "get-proto": {
+      "version": "1.0.1",
+      "resolved": "https://registry.npmjs.org/get-proto/-/get-proto-1.0.1.tgz",
+      "integrity": "sha512-sTSfBjoXBp89JvIKIefqw7U2CCebsc74kiY6awiGogKtoSGbgjYE/G/+l9sF3MWFPNc9IcoOC4ODfKHfxFmp0g==",
+      "requires": {
+        "dunder-proto": "^1.0.1",
+        "es-object-atoms": "^1.0.0"
+      }
+    },
     "get-stream": {
       "version": "4.1.0",
       "resolved": "https://registry.npmjs.org/get-stream/-/get-stream-4.1.0.tgz",
@@ -5068,6 +5617,11 @@
         "ini": "1.3.7"
       }
     },
+    "gopd": {
+      "version": "1.2.0",
+      "resolved": "https://registry.npmjs.org/gopd/-/gopd-1.2.0.tgz",
+      "integrity": "sha512-ZUKRh6/kUFoAiTAtTYPZJ3hw9wNxx+BIBOijnlG9PnrJsCcSjs1wyyD6vJpaYtgnzDrKYRSqf3OO6Rfa93xsRg=="
+    },
     "got": {
       "version": "9.6.0",
       "resolved": "https://registry.npmjs.org/got/-/got-9.6.0.tgz",
@@ -5099,6 +5653,19 @@
       "integrity": "sha1-tdRU3CGZriJWmfNGfloH87lVuv0=",
       "dev": true
     },
+    "has-symbols": {
+      "version": "1.1.0",
+      "resolved": "https://registry.npmjs.org/has-symbols/-/has-symbols-1.1.0.tgz",
+      "integrity": "sha512-1cDNdwJ2Jaohmb3sg4OmKaMBwuC48sYni5HUw2DvsC8LjGTLK9h+eb1X6RyuOHe4hT0ULCW68iomhjUoKUqlPQ=="
+    },
+    "has-tostringtag": {
+      "version": "1.0.2",
+      "resolved": "https://registry.npmjs.org/has-tostringtag/-/has-tostringtag-1.0.2.tgz",
+      "integrity": "sha512-NqADB8VjPFLM2V0VvHUewwwsw0ZWBaIdgo+ieHtK3hasLz4qeCRjYcqfB6AQrBggRKppKF8L52/VqdVsO47Dlw==",
+      "requires": {
+        "has-symbols": "^1.0.3"
+      }
+    },
     "has-yarn": {
       "version": "2.1.0",
       "resolved": "https://registry.npmjs.org/has-yarn/-/has-yarn-2.1.0.tgz",
@@ -5381,6 +5948,11 @@
       "resolved": "https://registry.npmjs.org/lodash.isarguments/-/lodash.isarguments-3.1.0.tgz",
       "integrity": "sha512-chi4NHZlZqZD18a0imDHnZPrDeBbTtVN7GXMwuGdRH9qotxAjYs3aVLKc7zNOG9eddR5Ksd8rvFEBc9SsggPpg=="
     },
+    "lodash.merge": {
+      "version": "4.6.2",
+      "resolved": "https://registry.npmjs.org/lodash.merge/-/lodash.merge-4.6.2.tgz",
+      "integrity": "sha512-0KpjqXRVvrYyCsX1swR/XTK0va6VQkQM6MNo7PqW77ByjAhoARA8EfrP1N4+KlKj8YS0ZUCtRT/YUuhyYDujIQ=="
+    },
     "lowercase-keys": {
       "version": "1.0.1",
       "resolved": "https://registry.npmjs.org/lowercase-keys/-/lowercase-keys-1.0.1.tgz",
@@ -5409,6 +5981,11 @@
         }
       }
     },
+    "math-intrinsics": {
+      "version": "1.1.0",
+      "resolved": "https://registry.npmjs.org/math-intrinsics/-/math-intrinsics-1.1.0.tgz",
+      "integrity": "sha512-/IXtbwEk5HTPyEwyKX6hGkYXxM9nbj64B+ilVJnC/R6B0pH5G4V3b0pVbL7DBj4tkhBAppbQUlf6F6Xl9LHu1g=="
+    },
     "media-typer": {
       "version": "0.3.0",
       "resolved": "https://registry.npmjs.org/media-typer/-/media-typer-0.3.0.tgz",
@@ -5436,16 +6013,16 @@
       "integrity": "sha512-x0Vn8spI+wuJ1O6S7gnbaQg8Pxh4NNHb7KSINmEWKiPE4RKOplvijn+NkmYmmRgP68mc70j2EbeTFRsrswaQeg=="
     },
     "mime-db": {
-      "version": "1.48.0",
-      "resolved": "https://registry.npmjs.org/mime-db/-/mime-db-1.48.0.tgz",
-      "integrity": "sha512-FM3QwxV+TnZYQ2aRqhlKBMHxk10lTbMt3bBkMAp54ddrNeVSfcQYOOKuGuy3Ddrm38I04If834fOUSq1yzslJQ=="
+      "version": "1.52.0",
+      "resolved": "https://registry.npmjs.org/mime-db/-/mime-db-1.52.0.tgz",
+      "integrity": "sha512-sPU4uV7dYlvtWJxwwxHD0PuihVNiE7TyAbQ5SWxDCB9mUYvOgroQOwYQQOKPJ8CIbE+1ETVlOoK1UC2nU3gYvg=="
     },
     "mime-types": {
-      "version": "2.1.31",
-      "resolved": "https://registry.npmjs.org/mime-types/-/mime-types-2.1.31.tgz",
-      "integrity": "sha512-XGZnNzm3QvgKxa8dpzyhFTHmpP3l5YNusmne07VUOXxou9CqUqYa/HBy124RqtVh/O2pECas/MOcsDgpilPOPg==",
+      "version": "2.1.35",
+      "resolved": "https://registry.npmjs.org/mime-types/-/mime-types-2.1.35.tgz",
+      "integrity": "sha512-ZDY+bPm5zTTF+YpCrAU9nK0UgICYPT0QtT1NZWFv4s++TNkcgVaT0g6+4R2uI4MjQjzysHB1zxuWL50hzaeXiw==",
       "requires": {
-        "mime-db": "1.48.0"
+        "mime-db": "1.52.0"
       }
     },
     "mimic-response": {
@@ -5622,6 +6199,35 @@
         }
       }
     },
+    "node-fetch": {
+      "version": "2.7.0",
+      "resolved": "https://registry.npmjs.org/node-fetch/-/node-fetch-2.7.0.tgz",
+      "integrity": "sha512-c4FRfUm/dbcWZ7U+1Wq0AwCyFL+3nt2bEw05wfxSz+DWpWsitgmSgYmy2dQdWyKC1694ELPqMs/YzUSNozLt8A==",
+      "requires": {
+        "whatwg-url": "^5.0.0"
+      },
+      "dependencies": {
+        "tr46": {
+          "version": "0.0.3",
+          "resolved": "https://registry.npmjs.org/tr46/-/tr46-0.0.3.tgz",
+          "integrity": "sha512-N3WMsuqV66lT30CrXNbEjx4GEwlow3v6rr4mCcv6prnfwhS01rkgyFdjPNBYd9br7LpXV1+Emh01fHnq2Gdgrw=="
+        },
+        "webidl-conversions": {
+          "version": "3.0.1",
+          "resolved": "https://registry.npmjs.org/webidl-conversions/-/webidl-conversions-3.0.1.tgz",
+          "integrity": "sha512-2JAn3z8AR6rjK8Sm8orRC0h/bcl/DqL7tRPdGZ4I1CjdF+EaMLmYxBHyXuKL849eucPFhvBoxMsflfOb8kxaeQ=="
+        },
+        "whatwg-url": {
+          "version": "5.0.0",
+          "resolved": "https://registry.npmjs.org/whatwg-url/-/whatwg-url-5.0.0.tgz",
+          "integrity": "sha512-saE57nupxk6v3HY35+jzBwYa0rKSy0XR8JSxZPwgLr7ys0IBzhGviA1/TUGJLmSVqs8pb9AnvICXEuOHLprYTw==",
+          "requires": {
+            "tr46": "~0.0.3",
+            "webidl-conversions": "^3.0.0"
+          }
+        }
+      }
+    },
     "nodemon": {
       "version": "2.0.9",
       "resolved": "https://registry.npmjs.org/nodemon/-/nodemon-2.0.9.tgz",
@@ -5903,6 +6509,18 @@
         "picomatch": "^2.2.1"
       }
     },
+    "redis": {
+      "version": "5.5.6",
+      "resolved": "https://registry.npmjs.org/redis/-/redis-5.5.6.tgz",
+      "integrity": "sha512-hbpqBfcuhWHOS9YLNcXcJ4akNr7HFX61Dq3JuFZ9S7uU7C7kvnzuH2PDIXOP62A3eevvACoG8UacuXP3N07xdg==",
+      "requires": {
+        "@redis/bloom": "5.5.6",
+        "@redis/client": "5.5.6",
+        "@redis/json": "5.5.6",
+        "@redis/search": "5.5.6",
+        "@redis/time-series": "5.5.6"
+      }
+    },
     "redis-errors": {
       "version": "1.2.0",
       "resolved": "https://registry.npmjs.org/redis-errors/-/redis-errors-1.2.0.tgz",
diff --git a/backend/package.json b/backend/package.json
index c0a118a..1ece97b 100644
--- a/backend/package.json
+++ b/backend/package.json
@@ -10,6 +10,7 @@
   "author": "",
   "license": "ISC",
   "dependencies": {
+    "@hubspot/api-client": "^13.0.0",
     "@sentry/node": "^9.9.0",
     "@sentry/profiling-node": "^9.9.0",
     "axios": "^1.6.1",
@@ -28,6 +29,7 @@
     "mongoose": "^7.3.1",
     "morgan": "^1.10.0",
     "multer": "^1.4.5-lts.1",
+    "redis": "^5.5.6",
     "socket.io": "^4.7.2",
     "swagger-ui-express": "^4.1.6",
     "xss-clean": "^0.1.1",
diff --git a/backend/readme.md b/backend/readme.md
new file mode 100644
index 0000000..ad0797b
--- /dev/null
+++ b/backend/readme.md
@@ -0,0 +1,70 @@
+
+## Atenção
+Para rodar a aplicação esteja na pasta backend. O .env deve estar dentro da pasta backend para rodar essa api. 
+## Use o env.example
+
+##  Nova Funcionalidade: Integração de Transcrição com HubSpot
+
+Esta funcionalidade permite receber, processar e registrar transcrições de chamadas telefônicas diretamente no HubSpot, com associação automática ao contato e, se disponível, ao ticket da chamada.
+
+### Fluxo Geral
+
+1. Uma transcrição de chamada é recebida via endpoint REST (`/api/v1/crm/transcriptions`).
+2. O sistema consulta o Redis para verificar se há um `ticketId` associado ao `callerId`.
+3. Se existir:
+   - A nota é associada ao contato e ao ticket correspondente no HubSpot.
+4. Se não existir:
+   - A nota é criada e associada apenas ao contato.
+
+### Exemplo de Requisição
+
+**Endpoint:** `POST /api/v1/crm/transcriptions`
+
+**Body:**
+```json
+{
+  "callerId": "5511987654321",
+  "uniqueId": "chamada-001",
+  "transcription": {
+    "summary": "Cliente solicitou informações sobre o pedido.",
+    "client": "Gostaria de saber como está meu pedido.",
+    "agent": "Claro! Posso verificar agora."
+  },
+  "recordingUrl": "https://exemplo.com/gravação/audio.wav"
+}
+```
+
+---
+
+### Verificação Prévia de Ticket
+
+Antes de enviar a transcrição de uma chamada, o sistema realiza uma verificação para saber se já existe um ticket associado ao número de telefone (`callerId` / `crmPhone`).
+
+**Endpoint:**  
+`GET /api/v1/crm/tickets/check-by-crmphone`
+
+**Parâmetros de consulta (query params):**
+
+| Parâmetro | Tipo   | Obrigatório | Descrição                              |
+|-----------|--------|-------------|----------------------------------------|
+| crmPhone  | string | Sim         | Número do telefone do cliente (E.164)  |
+
+**Exemplo de Requisição:**
+
+```
+GET /api/v1/crm/tickets/check-by-crmphone?crmPhone=5511997532324
+```
+
+**Resposta (200 OK):**
+
+```json
+{
+  "hasTicket": true,
+  "ticketId": "25292628260"
+}
+```
+
+### Lógica de Uso
+
+- Se `hasTicket` for `true`, o `ticketId` será incluído no envio da transcrição.
+- Se `hasTicket` for `false`, a transcrição **não será enviada** para essa api para o envio ao HubSpot.
\ No newline at end of file
diff --git a/backend/routes/crmRoute.js b/backend/routes/crmRoute.js
index c3d73d6..3430aeb 100644
--- a/backend/routes/crmRoute.js
+++ b/backend/routes/crmRoute.js
@@ -1,8 +1,10 @@
 const express = require('express')
 const router = express.Router()
 const { authorization, } = require('../middleware/authentication')
-const { contactCreate, sfCreateCase, sfUpdateCase, createTicket, testTemplate, webhook_crm, uploadCrmConfig, callJournaling, oauthCallBack, install, deleteCrm, deleteCompany, getCrms, webhook } = require('../controllers/crmController')
+const { contactCreate, sfCreateCase, sfUpdateCase, createTicket, testTemplate, webhook_crm, uploadCrmConfig, callJournaling, oauthCallBack, install, deleteCrm, deleteCompany, getCrms, webhook, checkTicketByCrmPhone } = require('../controllers/crmController')
+const { receiveTranscription } = require('../controllers/transcriptionController')
 const { fileUpload } = require("../utils")
+const { associateTicketToCaller } = require('../controllers/crmController');
 
 router.route('/create-contact').post(authorization, contactCreate)
 router.route('/create-ticket').post(authorization, createTicket)
@@ -17,7 +19,8 @@ router.route('/install').get(install)
 router.route('/test').post(testTemplate)
 router.route('/webhook').post(webhook)
 router.route('/webhook-crm').post(webhook_crm)
+router.route('/transcriptions').post( receiveTranscription)
 router.route('/:companyId').get(authorization, getCrms)
-
+router.route('/tickets/check-by-crmphone').get(authorization, checkTicketByCrmPhone)
 
 module.exports = router
diff --git a/backend/services/hubspotService.js b/backend/services/hubspotService.js
new file mode 100644
index 0000000..340736e
--- /dev/null
+++ b/backend/services/hubspotService.js
@@ -0,0 +1,134 @@
+const axios = require('axios');
+const Logger = console; 
+require('dotenv').config();
+
+/**
+ * Serviço para integração com a API do HubSpot.
+ */
+class HubspotService {
+  /**
+   * Inicializa o serviço HubspotService com configuração da API.
+   */
+  constructor() {
+    this.logger = Logger;
+    this.baseUrl = 'https://api.hubapi.com';
+    this.apiKey = process.env.HUBSPOT_API_KEY;
+    this.client = axios.create({
+      baseURL: this.baseUrl,
+      headers: {
+        'Authorization': `Bearer ${this.apiKey}`,
+        'Content-Type': 'application/json'
+      }
+    });
+  }
+
+  /**
+   * Cria uma nota de chamada no HubSpot e associa ao contato e opcionalmente a um ticket.
+   * 
+   * @param {string} contactId - ID do contato no HubSpot.
+   * @param {Object} callData - Dados da chamada.
+   * @param {string} callData.transcription - Transcrição completa da chamada.
+   * @param {string} callData.summary - Resumo da chamada.
+   * @param {string} callData.recordingUrl - URL da gravação da chamada.
+   * @param {string} callData.callerId - Número do chamador.
+   * @param {string} callData.uniqueId - Identificador único da chamada.
+   * @param {string} [callData.ticketId] - (Opcional) ID do ticket no HubSpot.
+   * @returns {Promise<Object>} - Dados da nota criada.
+   */
+  async createCallNote(contactId, callData) {
+    try {
+      const { transcription, summary, recordingUrl, callerId, uniqueId, ticketId } = callData;
+
+      const noteContent = `
+Chamada Recebida
+------------------
+Número: ${callerId}
+ID da Chamada: ${uniqueId}
+Data/Hora: ${new Date().toLocaleString('pt-BR', { timeZone: 'America/Sao_Paulo' })}
+
+
+Resumo:
+${summary}
+
+Transcrição Completa:
+${transcription}
+
+Link da Gravação: ${recordingUrl}
+      `.trim();
+
+      // 1. Cria a nota
+      const response = await this.client.post('/crm/v3/objects/notes', {
+        properties: {
+          hs_timestamp: new Date().toISOString(),
+          hs_note_body: noteContent
+        }
+      });
+
+      const noteId = response.data.id;
+
+      // 2. Associa a nota ao contato
+      await this.client.put(`/crm/v3/objects/notes/${noteId}/associations/contact/${contactId}/note_to_contact`);
+
+      // 3. (Opcional) Associa a nota ao ticket, se houver
+      if (ticketId) {
+        await this.client.put(`/crm/v3/objects/notes/${noteId}/associations/ticket/${ticketId}/note_to_ticket`);
+        this.logger.log(`Nota associada ao ticket ${ticketId}`);
+      }
+
+      this.logger.log(`Nota ${noteId} criada com sucesso.`);
+      return response.data;
+
+    } catch (error) {
+      this.logger.error('Erro ao criar nota:', error?.response?.data || error.message);
+      throw error;
+    }
+  }
+
+  /**
+   * Busca um contato no HubSpot pelo número de telefone.
+   * 
+   * @param {string} phoneNumber - Número de telefone para buscar.
+   * @returns {Promise<Object|null>} - Contato encontrado ou null.
+   */
+  async findContactByPhone(phoneNumber) {
+    try {
+      const response = await this.client.post('/crm/v3/objects/contacts/search', {
+        filterGroups: [{
+          filters: [{
+            propertyName: 'phone',
+            operator: 'EQ',
+            value: phoneNumber
+          }]
+        }]
+      });
+
+      return response.data.results[0] || null;
+    } catch (error) {
+      this.logger.error('Erro ao buscar contato:', error?.response?.data || error.message);
+      throw error;
+    }
+  }
+
+  /**
+   * Cria um contato com o número informado caso não exista.
+   * 
+   * @param {string} phoneNumber - Número de telefone do contato.
+   * @returns {Promise<Object>} - Contato existente ou novo contato criado.
+   */
+  async createContactIfNotExists(phoneNumber) {
+    const existing = await this.findContactByPhone(phoneNumber);
+    if (existing) return existing;
+
+    const response = await this.client.post('/crm/v3/objects/contacts', {
+      properties: {
+        phone: phoneNumber,
+        
+      }
+    });
+
+    this.logger.log(`Contato criado para o número ${phoneNumber}`);
+    return response.data;
+  }
+}
+
+module.exports = HubspotService;
diff --git a/backend/utils/redisClient.js b/backend/utils/redisClient.js
index 12765ee..1c93942 100644
--- a/backend/utils/redisClient.js
+++ b/backend/utils/redisClient.js
@@ -2,9 +2,14 @@ const Redis = require("ioredis")
 const redis = new Redis(process.env.REDIS_URI)
 
 // Function to set a token with expiration
-async function set(key, value, expirationInSeconds) {
-    await redis.set(key, value, 'EX', expirationInSeconds)
-    console.log(`Token ${key} set successfully with expiration of ${expirationInSeconds} seconds!`)
+async function set(key, value, expirationInSeconds = null) {
+    if (expirationInSeconds) {
+        await redis.set(key, value, 'EX', expirationInSeconds)
+        console.log(`Token ${key} set successfully with expiration of ${expirationInSeconds} seconds!`)
+    } else {
+        await redis.set(key, value)
+        console.log(`Token ${key} set successfully without expiration!`)
+    }
 }
 
 // Function to get a token
diff --git a/backend/utils/sfCase.js b/backend/utils/sfCase.js
index d83b296..932f902 100644
--- a/backend/utils/sfCase.js
+++ b/backend/utils/sfCase.js
@@ -4,6 +4,28 @@ const findProperty = require('./findProperty')
 const axios = require('axios')
 const requestConfigHeader = require('./requestConfigHeader')
 
+/**
+ * ===================== IMPLEMENTAÇÃO DA TASK: Criação de Caso Genérico via URA =====================
+ *
+ * Esta lógica foi implementada para atender à solicitação da cliente Suelen Araujo (Veste),
+ * permitindo que o sistema CRM crie casos automaticamente mesmo quando o telefone de origem
+ * da chamada recebida na URA não estiver vinculado a nenhuma conta (Account) no Salesforce.
+ *
+ * O que foi feito:
+ * - Ao receber uma chamada, o sistema busca Account e Contact pelo telefone informado.
+ * - Se encontrar uma Account (ID começa com '001'), inclui AccountId no payload do Case.
+ * - Se encontrar um Contact (ID começa com '003'), inclui ContactId no payload do Case.
+ * - Nunca envia um ID de Account no campo ContactId (evita erro de integridade).
+ * - Se não encontrar Account nem Contact, o caso é criado sem esses campos (caso genérico).
+ * - O restante do payload segue o template normalmente.
+ * - O comportamento padrão para outros fluxos/canais é mantido.
+ *
+ * Resultado:
+ * - O agente recebe o caso via OpenCTI, mesmo sem vínculo com Account.
+ * - O fluxo está 100% aderente à regra de negócio definida na task.
+ *
+ * 
+ */
 async function sfcase(companyId, crmPhone) {
 
     const crmFiles = await loadCRM(companyId)
@@ -23,41 +45,47 @@ async function sfcase(companyId, crmPhone) {
             let contact = await lookupContactByPhone(rest, authentication, crmPhone, companyId, {}, false)
 
             console.log('==========> contact: ', contact)
+            if (contact?.exist) {
+                
+            } else {
+                console.log('Nenhum contato encontrado para o telefone:', crmPhone);
+            }
 
             if (!contact?.exist) {
                 console.log('===============> ContactExist: ', JSON.stringify(contact, null, 6))
-                break
+                // break; // Removido para permitir criação de caso genérico
             }
 
             const { contactId, created, accountId } = contact
 
             let { request, body } = createCase
 
-            console.log("====> request: ", request)
-            console.log("====> body: ", body)
-
+           
             const { type, userName, passWord, token, crmClientId } = authentication
             const { requestContentType, requestEncoding, requestType, responseType, url } = request
 
             let config = await requestConfigHeader(url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, body, '', companyId)
 
-	        console.log("====> config", config)
-            console.log("====> accountId: ", accountId, " | contactId: ", contactId)
+           
 
-            const complementarInformations = {
-		AccountId: accountId
-	    }
-            if (!config?.data?.ContactId && !config?.data?.ContactId === "") {
-		complementarInformations.ContactId = contactId
-	    }
-            if (accountId && contactId)
-                config.data = {
-                    ...config.data, 
-		    ...complementarInformations
-                }
+            // Montagem do payload: só adiciona AccountId/ContactId se existirem e forem do tipo correto
+            let payload = { ...config.data };
+            if (accountId && accountId.startsWith('001')) {
+                payload.AccountId = accountId;
+            }
+            if (contactId && contactId.startsWith('003')) {
+                payload.ContactId = contactId;
+            }
+            config.data = payload;
+
+            if (companyId == "14296")
+                config.data = { ...config.data, ...{ "Notificar_Cliente_sobre_a_Criacao__c": false } }
 
             console.log("====> create case request config: ", config)
 
+            // Log do payload que será enviado ao Salesforce
+            console.log('Payload enviado para o Salesforce:', JSON.stringify(config.data, null, 2));
+
             try {
                 const { data } = await axios(config)