diff --git a/backend/utils/createContact.js b/backend/utils/createContact.js
index 43b3b23..4289bc0 100644
--- a/backend/utils/createContact.js
+++ b/backend/utils/createContact.js
@@ -8,7 +8,7 @@ const CRM = require('../models/CRM')
 const requestConfigHeader = require('./requestConfigHeader')
 const sendMessageSocket = require('./sendMessageSocket')
 
-async function createContact(companyId, rest, authentication, crmPhone, crmFirstName = 'unnamed', crmLastName = 'no surname', crmEmail = '', test = {}) {
+async function createContact(companyId, rest, authentication, crmPhone, crmFirstName = 'Username', crmLastName = 'Last name', crmEmail = '', test = {}) {
     let { request, body, response } = findProperty(rest, 'createContactRecord')
 
     const { requestContentType, requestEncoding, requestType, responseType, url } = request
@@ -29,7 +29,7 @@ async function createContact(companyId, rest, authentication, crmPhone, crmFirst
                 body[prop] = variable
             } else {
                 if (body[prop] == 'crmLastName' && !crmLastName) {
-                    body[prop] = 'unnamed'
+                    body[prop] = 'Username'
                 }
                 else
                     delete body[prop]
diff --git a/backend/utils/createTicket.js b/backend/utils/createTicket.js
index ed41382..fea0ff3 100644
--- a/backend/utils/createTicket.js
+++ b/backend/utils/createTicket.js
@@ -10,7 +10,7 @@ const requestConfigHeader = require('./requestConfigHeader')
 const sendEventTicketCreatedToSocket = require('./sendEventTicketCreatedToSocket')
 
 
-async function createTicket(companyId, rest, authentication, crmPhone, crmFirstName = 'unnamed', crmLastName = 'no surname', crmEmail = '', test = {}, crmContactId, crmAgent) {
+async function createTicket(companyId, rest, authentication, crmPhone, crmFirstName = 'Username', crmLastName = 'Last name', crmEmail = '', test = {}, crmContactId, crmAgent) {
      
     let { request, body, response } = findProperty(rest, 'createTicketRecord')
 
@@ -34,7 +34,7 @@ async function createTicket(companyId, rest, authentication, crmPhone, crmFirstN
                 body[prop] = variable
             } else {
                 if (body[prop] == 'crmLastName' && !crmLastName) {
-                    body[prop] = 'unnamed'
+                    body[prop] = 'Username'
                 }
                 else
                     delete body[prop]
diff --git a/backend/utils/journaling.js b/backend/utils/journaling.js
index 7872a45..54ba5d5 100644
--- a/backend/utils/journaling.js
+++ b/backend/utils/journaling.js
@@ -5,7 +5,7 @@ const findProperty = require('./findProperty')
 
 const journalingRequest = require('./journalingRequest')
 
-async function journaling(companyId, operation, crmPhone, crmAgent, crmCallDuration = 0, crmFirstName ='unnamed') {
+async function journaling(companyId, operation, crmPhone, crmAgent, crmCallDuration = 0, crmFirstName ='Username') {
  
     const crmFiles = await loadCRM(companyId) 
 
diff --git a/backend/utils/templateValidator.js b/backend/utils/templateValidator.js
index 73b0765..8975145 100644
--- a/backend/utils/templateValidator.js
+++ b/backend/utils/templateValidator.js
@@ -23,7 +23,7 @@ async function templateValidator(crmPhoneTest, crm, companyId) {
             rest = crm.crmRest,
             authentication = crm.authentication,
             crmPhone = phoneTest,
-            crmFirstName = 'unnamed',
+            crmFirstName = 'Username',
             crmLastName = '',
             crmEmail = '',
             test = { testing: true }) 
diff --git a/backend/utils/ticketCRM.js b/backend/utils/ticketCRM.js
index bd56aaf..fba5e03 100644
--- a/backend/utils/ticketCRM.js
+++ b/backend/utils/ticketCRM.js
@@ -10,7 +10,7 @@ const createTicket = require('./createTicket')
 const lookupCRMTicket = require('./lookupCRMTicket')
 
 
-async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'unnamed') {
+async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'Username') {
 
     const crmFiles = await loadCRM(companyId)
 
@@ -89,7 +89,7 @@ async function _createTicket(rest, crmPhone, companyId, authentication, crmFirst
                 rest,
                 authentication,
                 crmPhone,
-                crmFirstName = 'unnamed',
+                crmFirstName = 'Username',
                 crmLastName = '',
                 crmEmail = '',
                 test = { testing: false },