const flatten = require('flat') const unflatten = require('flat').unflatten const axios = require('axios') const CRM_Contact = require('../models/CRM_Contact') const CRM_Ticket = require('../models/CRM_Ticket') const { URL } = require('url') const findProperty = require('./findProperty') const CRM = require('../models/CRM') const requestConfigHeader = require('./requestConfigHeader') const sendEventTicketCreatedToSocket = require('./sendEventTicketCreatedToSocket') async function createTicket(companyId, rest, authentication, crmPhone, crmFirstName = 'Username', crmLastName = 'Last name', crmEmail = '', test = {}, crmContactId, crmAgent) { let ticketUrl = '' let { request, body, response } = findProperty(rest, 'createTicketRecord') const { requestContentType, requestEncoding, requestType, responseType, url } = request body = flatten(body) const mapping = { crmFirstName, crmLastName, crmPhone, crmEmail, crmContactId } for (const prop in body) { if (mapping.hasOwnProperty(body[prop])) { const variable = mapping[body[prop]] if (variable) { body[prop] = variable } else { if (body[prop] == 'crmLastName' && !crmLastName) { body[prop] = 'Username' } else delete body[prop] } } } body = unflatten(body) const { type, userName, passWord, token, crmClientId } = authentication //url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, data = '', ticketId = '', companyId const config = await requestConfigHeader(url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, body, '', companyId) if (test?.testing) { msg = `Tentanto criar ticket do numero ${crmPhone} no crm` sendMessageSocket({ companyId, status: 'processing', data: { request: config, msg } }) } // console.log('===============> createTicket: ', JSON.stringify(config, null, 6)) let { data } = await axios(config) data = flatten(data) let auxTicketId for (const prop in data) { const _prop = prop.replace(/^\d+\./, '').replace(/(?:^|\.)\d+\b/g, '') if (_prop == response?.id?.trim()) { auxTicketId = data[prop] break } } if (auxTicketId && !test?.testing) { const contact = await CRM_Contact.findOne({ companyId, crmBaseURL: new URL(url).hostname, phone: crmPhone }) const crm = await CRM.findOne({ companyId, crmBaseURL: new URL(url).hostname }) await CRM_Ticket.create({ companyId, contact, ticketId: auxTicketId, crm }) ticketUrl = `https://app.hubspot.com/contacts/23636141/ticket/${auxTicketId}` sendEventTicketCreatedToSocket({ companyId, extension: crmAgent, ticketUrl: ticketUrl }) } return { exist: true, ticketId: auxTicketId, phone: crmPhone, ticketUrl } } module.exports = createTicket