{
  "authentication": {
    "type": "basic",
    "userName": "_INTEGRACAO_",
    "passWord": "p3G44K10366",
    "crmPhoneTest": "+5511998765123"
  },
  "crmRest": [
    {
      "createContactRecord": {
        "request": {
          "requestContentType": "application/json",
          "requestEncoding": "Json",
          "requestType": "Post",
          "responseType": "Json",
          "url": "https://my365398.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/ContactCollection"
        },
        "body": {
          "LastName": "crmLastName",
          "FirstName": "crmFirstName",
          "Phone": "+crmPhone",
          "Mobile": "+crmPhone",
          "AccountID": "1000320"
        },
        "response": {
          "id": "d.results.ContactID",
          "objectId": "d.results.ObjectID"
        }
      }
    },
    {
      "createContactRecord2": {
        "request": {
          "requestContentType": "application/json",
          "requestEncoding": "Json",
          "requestType": "Post",
          "responseType": "Json",
          "url": "https://my365398.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/IndividualCustomerCollection"
        },
        "body": {
          "RoleCode": "CRM000",
          "LastName": "crmLastName",
          "FirstName": "crmFirstName",
          "Phone": "+crmPhone",
          "Mobile": "+crmPhone"
        },
        "response": {
          "id": "d.results.CustomerID",
          "objectId": "d.results.ObjectID"
        }
      }
    },
    {
      "lookupContactByPhone": {
        "request": {
          "requestContentType": "application/json",
          "requestEncoding": "Json",
          "requestType": "Get",
          "responseType": "Json",
          "url": "https://my365398.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/ContactCollection?$select=ObjectID,FirstName,LastName,Email,StatusCode,AccountID,StatusCodeText,Phone,Mobile,NormalisedMobile,ContactID&$filter=NormalisedMobile eq '%2BcrmPhone'"
        },
        "response": {
          "phone": "d.results[0].NormalisedMobile",
          "id": "d.results[0].ContactID",
          "objectId": "d.results[0].ObjectID",
          "accountId": "d.results[0].AccountID"
        }
      }
    },
    {
      "lookupContactByPhone2": {
        "request": {
          "requestContentType": "application/json",
          "requestEncoding": "Json",
          "requestType": "Get",
          "responseType": "Json",
          "url": "https://my365398.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/IndividualCustomerCollection?%24select=ObjectID%2CFirstName%2CLastName%2CEmail%2CPhone%2CMobile%2CNormalisedPhone%2CNormalisedMobile%2CCustomerID&%24filter=NormalisedPhone%20eq%20%27%2BcrmPhone%27"
        },
        "response": {
          "phone": "d.results[0].NormalisedPhone",
          "id": "d.results[0].CustomerID",
          "objectId": "d.results[0].ObjectID"
        }
      }
    },
    {
      "callJournaling": {
        "request": {
          "requestContentType": "application/json",
          "requestEncoding": "Json",
          "requestType": "Post",
          "responseType": "Json",
          "url": "https://my365398.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/PhoneCallCollection"
        },
        "calls": [
          {
            "inboundAnsweredCall": {
              "Subject": "Ligação recebida",
              "Status": "1",
              "InitiatorCode": "2",
              "DataOriginTypeCode": "3",
              "MainContactPartyID": "crmContactId"
            }
          },
          {
            "outboundAnsweredCall": {
              "Subject": "Ligação Realizada",
              "Status": "1",
              "InitiatorCode": "3",
              "DataOriginTypeCode": "3",
              "MainContactPartyID": "crmContactId"
            }
          }
        ]
      }
    },
    {
      "chatJournaling": {
        "request": {
          "requestContentType": "application/json",
          "requestEncoding": "Json",
          "requestType": "Post",
          "responseType": "Json",
          "url": "https://my365398.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/TasksCollection"
        },
        "chats": [
          {
            "chatDone": {
              "Subject": "URL de la conversación en omnihit",
              "Status": "1",
              "PriorityCode": "3",
              "MainContactPartyID": "crmContactId",
              "TasksTextCollection": {
                "results": [
                  {
                    "Text": "Conversación iniciada por WhatsApp. URL de la conversación de Ominhit: chatLink",
                    "TypeCode": "10002"
                  }
                ]
              }
            }
          }
        ]
      }
    },
    {
      "redirectLink": {
        "request": {
          "url": "https://my365398.crm.ondemand.com/sap/public/byd/runtime?bo_ns=http%3A%2F%2Fsap.com%2FthingTypes&bo=COD_GENERIC&node=Root&operation=OnExtInspect&param.Type=COD_CONTACT_TT&param.InternalID=crmContactId"
        }
      }
    },
    {
      "redirectLink2": {
        "request": {
          "url": "https://my365398.crm.ondemand.com/sap/ap/ui/clogin?saml2=disabled&app.component=%2fSAP_UI_CT%2fMain%2froot.uiccwoc&rootWindow=X&redirectUrl=%2fsap%2fpublic%2fbyd%2fruntime&supressAutoLogon=true&sap-ui-language=en_us#Nav/1/crmTicketId"
        }
      }
    },
    {
      "createTicketRecord": {
        "request": {
          "requestContentType": "application/json",
          "requestEncoding": "Json",
          "requestType": "Post",
          "responseType": "Json",
          "url": "https://my365398.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/ServiceRequestCollection"
        },
        "body": {
          "Name": "Nova Solicitação de Serviço API (Com Contato) test 09",
          "ServicePriorityCode": "3",
          "ServiceRequestUserLifeCycleStatusCode": "1",
          "DataOriginTypeCode": "3",
          "BuyerPartyID": "crmAccountId",
          "BuyerMainContactPartyID": "crmContactId",
          "ServiceIssueCategoryID": "Z1000"
        },
        "response": {
          "id": "d.results.ID",
          "objectId": "d.results.ObjectID"
        }
      }
    },
    {
      "createTicketRecord2": {
        "request": {
          "requestContentType": "application/json",
          "requestEncoding": "Json",
          "requestType": "Post",
          "responseType": "Json",
          "url": "https://my365398.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/ServiceRequestCollection"
        },
        "body": {
          "Name": "Nova Solicitação de Serviço API (Com Contato) individual customers 1",
          "ServicePriorityCode": "3",
          "ServiceRequestUserLifeCycleStatusCode": "1",
          "DataOriginTypeCode": "3",
          "BuyerPartyID": "crmContactId",
          "ReportedForPartyID": "crmContactId",
          "ServiceIssueCategoryID": "Z1000"
        },
        "response": {
          "id": "d.results.ID",
          "objectId": "d.results.ObjectID"
        }
      }
    },
    {
      "lookupTicket": {
        "request": {
          "requestContentType": "application/json",
          "requestEncoding": "Json",
          "requestType": "Get",
          "responseType": "Json",
          "url": "https://my365398.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/ServiceRequestCollection?$filter=BuyerMainContactPartyID%20eq%20%crmContactId%27%20and%20ServiceRequestUserLifeCycleStatusCode%20eq%20%271%27"
        },
        "response": {
          "id": "d.results[0].ID",
          "objectId": "d.results[0].ObjectID",
          "status": "d.results[0].ServiceRequestUserLifeCycleStatusCodeText"
        }
      }
    },
    {
      "lookupTicket2": {
        "request": {
          "requestContentType": "application/json",
          "requestEncoding": "Json",
          "requestType": "Get",
          "responseType": "Json",
          "url": "https://my365398.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/ServiceRequestCollection?$filter=BuyerPartyID%20eq%20%27crmContactId%27%20and%20ServiceRequestUserLifeCycleStatusCode%20eq%20%271%27"
        },
        "response": {
          "id": "d.results[0].ID",
          "objectId": "d.results[0].ObjectID",
          "status": "d.results[0].ServiceRequestUserLifeCycleStatusCodeText"
        }
      }
    }
  ]
}