133 lines
4.2 KiB
JavaScript
133 lines
4.2 KiB
JavaScript
const loadCRM = require('./loadCRM')
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const lookupContactByPhone = require('./lookupCRMContactByPhone')
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const createContact = require('./createContact')
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const findProperty = require('./findProperty')
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const CRM_Contact = require('../models/CRM_Contact')
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const CRM_Ticket = require('../models/CRM_Ticket')
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const CRM = require('../models/CRM')
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const createTicket = require('./createTicket')
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const lookupCRMTicket = require('./lookupCRMTicket')
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const sendEventTicketCreatedToSocket = require('./sendEventTicketCreatedToSocket')
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const journalingRequest = require('./journalingRequest')
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async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'Username') {
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const crmFiles = await loadCRM(companyId)
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// const crmContactIds = []
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for (const crmConfig of crmFiles) {
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const { crmRest: rest, authentication } = crmConfig.crm
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// console.log("ticketCRM crmRest: ", JSON.stringify(rest, null, 6))
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// Send the ticket url link to hitphone to open on another browser tab
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let obj = findProperty(rest, 'lookupTicket')
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if (obj) {
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let { url } = obj.request
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let contact = await _lookupContact(rest, authentication, crmPhone, companyId, crmFirstName)
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const crm = await CRM.findOne({
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companyId, crmBaseURL: new URL(url.trim()).hostname
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})
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const obj_contact = await CRM_Contact.findOne({ companyId, crmBaseURL: new URL(url).hostname, phone: crmPhone })
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const obj_ticket = await CRM_Ticket.findOne(
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{ companyId, crm, contact: obj_contact }
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).select('ticketId')
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if (obj_ticket) {
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console.log('obj_ticket1: ', obj_ticket)
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const obj_ticket_status = await lookupCRMTicket(
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rest,
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authentication,
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crmPhone,
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companyId,
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test = { testing: false },
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obj_ticket.ticketId
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)
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if (obj_ticket_status) {
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const { auxTicketStatus, error } = obj_ticket_status
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// refactor this for production. For now only working with hubspot where status new is equal 1
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if ((auxTicketStatus && auxTicketStatus != '1') || (error && error == 404)) {
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await CRM_Ticket.deleteMany({ contact: obj_contact })
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crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent)
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}
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}
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}
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else {
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console.log('_createTicket xxxxx ')
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crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent)
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}
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const { contactId } = contact
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// crmContactIds.push({ crm: new URL(url).hostname, contactId, created })
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}
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//
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}
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// return crmContactIds
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}
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module.exports = ticketCRM
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async function _lookupContact(rest, authentication, crmPhone, companyId, crmFirstName) {
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let contact = await lookupContactByPhone(rest, authentication, crmPhone, companyId)
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if (contact?.exist) {
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return { created: false, contactId: contact.contactId }
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}
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if (!contact?.exist) {
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contact = await createContact(companyId, rest, authentication, crmPhone, crmFirstName)
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}
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return { created: true, contactId: contact.contactId }
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}
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async function _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent) {
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let obj = findProperty(rest, 'createTicketRecord')
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if (obj) {
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let { request, response } = obj
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if (request) {
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msg = `Tentando criar ticket para o contato ${crmPhone}`
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// console.log('xxxxxxxxxxxxxxxxxxxxxxxxx1')
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await createTicket(companyId,
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rest,
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authentication,
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crmPhone,
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crmFirstName = 'Username',
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crmLastName = '',
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crmEmail = '',
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test = { testing: false },
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crmContactId = contact.contactId,
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crmAgent
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)
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}
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}
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return crmFirstName
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}
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