crm-api-template-generator/backend/utils/ticketCRM.js

const loadCRM = require('./loadCRM')
const lookupContactByPhone = require('./lookupCRMContactByPhone')
const createContact = require('./createContact')
const findProperty = require('./findProperty')
const CRM_Contact = require('../models/CRM_Contact')
const CRM_Ticket = require('../models/CRM_Ticket')
const CRM = require('../models/CRM')
const createTicket = require('./createTicket')

const lookupCRMTicket = require('./lookupCRMTicket')
const sendEventTicketCreatedToSocket = require('./sendEventTicketCreatedToSocket')
const journalingRequest = require('./journalingRequest')


async function ticketCRM(companyId, crmPhone, crmAgent, crmFirstName = 'Username') {

    const crmFiles = await loadCRM(companyId)

    const crmContactIds = []

    for (const crmConfig of crmFiles) {

        const { crmRest: rest, authentication } = crmConfig.crm

        // Record whatsapp conversation that happened in omnihit v2
        let chatJournaling = findProperty(rest, 'chatJournaling')

        console.log('===============> chatJournaling: ', chatJournaling)


        if (chatJournaling) {

            let contact = await _lookupContact(rest, authentication, crmPhone, companyId, crmFirstName)

            const { contactId, created } = contact

            let { request, chats, response } = chatJournaling

            let body = findProperty(chats, 'chatDone')

            await journalingRequest(request, body, crmCallDuration = 0, contact, crmAgent, crmPhone, authentication, rest)
        }


        // Send the edited contact/lead link url to hitphone to open on another browser tab
        let redirectLink = findProperty(rest, 'redirectLink')

        if (redirectLink) {
            let contact = await _lookupContact(rest, authentication, crmPhone, companyId, crmFirstName)

            const { contactId, created } = contact

            const url = redirectLink?.request?.url?.replace(/crmContactId/g, contactId)

            console.log('===============> Edit url rediret sended to hitphone: ', url)

            console.log('new URL(url).hostname: ', new URL(url).hostname)

            crmContactIds.push({ crm: new URL(url).hostname, contactId, created })

            // sendEventTicketCreatedToSocket({ companyId, extension: crmAgent, ticketUrl: url })    
        }
        //


        // Send the ticket url link to hitphone to open on another browser tab
        let obj = findProperty(rest, 'lookupTicket')

        if (obj) {

            let { url } = obj.request
            let contact = await _lookupContact(rest, authentication, crmPhone, companyId, crmFirstName)

            const crm = await CRM.findOne({
                companyId, crmBaseURL: new URL(url.trim()).hostname
            })

            const obj_contact = await CRM_Contact.findOne({ companyId, crmBaseURL: new URL(url).hostname, phone: crmPhone })

            const obj_ticket = await CRM_Ticket.findOne(
                { companyId, crm, contact: obj_contact }
            ).select('ticketId')

            if (obj_ticket) {

                const obj_ticket_status = await lookupCRMTicket(
                    rest,
                    authentication,
                    crmPhone,
                    companyId,
                    test = { testing: false },
                    obj_ticket.ticketId
                )

                if (obj_ticket_status) {
                    const { auxTicketStatus, error } = obj_ticket_status

                    // refactor this for production. For now only working with hubspot where status new is equal 1
                    if ((auxTicketStatus && auxTicketStatus != '1') || (error && error == 404)) {
                        await CRM_Ticket.deleteMany({ contact: obj_contact })
                        crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent)
                    }
                }

            }
            else {
                crmFirstName = await _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent)
            }

            const { contactId } = contact

            crmContactIds.push({ crm: new URL(url).hostname, contactId, created })

        }
        // 

    }

    return crmContactIds

}

module.exports = ticketCRM


async function _lookupContact(rest, authentication, crmPhone, companyId, crmFirstName) {

    let contact = await lookupContactByPhone(rest, authentication, crmPhone, companyId)

    if (contact?.exist) {
        return { created: false, contactId: contact.contactId }
    }

    if (!contact?.exist) {
        contact = await createContact(companyId, rest, authentication, crmPhone, crmFirstName)
    }

    return { created: true, contactId: contact.contactId }
}

async function _createTicket(rest, crmPhone, companyId, authentication, crmFirstName, contact, crmAgent) {
    let obj = findProperty(rest, 'createTicketRecord')

    if (obj) {
        let { request, response } = obj

        if (request) {
            msg = `Tentando criar ticket para o contato ${crmPhone}`

            await createTicket(companyId,
                rest,
                authentication,
                crmPhone,
                crmFirstName = 'Username',
                crmLastName = '',
                crmEmail = '',
                test = { testing: false },
                crmContactId = contact.contactId,
                crmAgent
            )
        }
    }
    return crmFirstName
}