crm-api-template-generator/backend/utils/lookupCRMTicket.js

const axios = require('axios')
const flatten = require('flat')
const CustomError = require('../errors')
const CRM_Contact = require('../models/CRM_Contact')
const CRM = require('../models/CRM')

const { URL } = require('url')
const { getAccessToken } = require('./oauth2')
const findProperty = require('./findProperty')
const requestConfigHeader = require('./requestConfigHeader')
const sendMessageSocket = require('./sendMessageSocket')
const CRM_Ticket = require('../models/CRM_Ticket')

const getHubspotPipelines = require('./getHubspotPipelines')
const { pipeline } = require('stream')
const findTicketOpenHubspotByContact = require('./findTicketOpenHubspotByContact')
const lookupContactByPhone = require('./lookupCRMContactByPhone')


async function lookupCrmTicket(rest, authentication, crmPhone, companyId, test = {}, ticketId, contact = null) {


    let flow = contact?.flow
    let propertyKey

    switch (flow) {
        case 2:
            propertyKey = 'lookupTicket2'
            break
        default:
            propertyKey = 'lookupTicket'
            break
    }


    let { request, body, response } = findProperty(rest, propertyKey)

    let { requestContentType, requestEncoding, requestType, responseType, url } = request


    const { type, userName, passWord, token, crmClientId } = authentication

    const config = await requestConfigHeader(url, crmPhone, requestType, requestContentType, type, userName, passWord, token, crmClientId, '', ticketId, companyId)

    if (test?.testing) {
        let msg = `Tentanto checar o status do ticket para o numer ${crmPhone} no crm`
        sendMessageSocket({ companyId, status: 'processing', data: { request: config, msg } })
    }


    // Para crm sap 
    if (url.includes("crmContactId") && contact && url.includes("c4codataapi")) {
        // Valor do contato
        const contactId = contact.contactId // Ex: "1112048"

        console.log("============> entrou no if crmContactId: ", contactId)

        // 1. O valor OData correto, com aspas simples, DEVE SER: '1112048'
        const odataValueWithQuotes = `'${contactId}'`

        // 2. Codificação URL do valor OData: '%271112048%27'
        const correctEncodedValue = encodeURIComponent(odataValueWithQuotes)

        // 3. Substitua a string incorreta (que contém o '%' extra e as aspas incorretas) pela correta.
        // O template parece ser: ...eq%20%crmContactId%27
        const templateToReplace = `%${'crmContactId'}%27`

        // A string FINAL no URL deve ser: ...eq%20%271112048%27

        // Tentativa de correção: Substitua a string inteira que contém o placeholder errado pela correta
        // ATENÇÃO: Se o contactId for '1112048', o template incorreto que está no config.url é:
        // `%1112048%27` (depois de rodar a primeira substituição)
        // OU `%crmContactId%27` (se a substituição ainda não ocorreu)

        // Vamos substituir a string do template ANTES de qualquer coisa.
        // Usaremos 'crmContactId' como marcador de substituição:

        config.url = config.url.replace(
            // String que está incorreta no seu template (que gera o erro): "%crmContactId%27"
            `%${'crmContactId'}%27`,

            // String correta que o servidor OData espera (Aspas codificadas corretamente): "%27" + <contactId> + "%27"
            correctEncodedValue
        )
    }

    if (url.includes("crmContactId") && contact && url.includes("c4codataapi")) {
        config.url = config.url.replace('crmContactId', contact.contactId)
    }

    console.log("============ journaling contact: ", JSON.stringify(contact, null, 6))

    console.log("PAYLOAD CONFIG LOOKUP TICKET BY PHONE: ", JSON.stringify(config, null, 6))

    let resp

    try {
        resp = await axios(config)

        console.log(`====> CompanyId: ${companyId} Request config para consultar status do ticket\n: `, JSON.stringify(config, null, 6))
        console.log(`====> CompanyId: ${companyId} Response consultar status do ticket\n: `, JSON.stringify(resp.data, null, 6))

    } catch (error) {

        if (error.response) {
            console.error('==================> lookupCrmTicket Erro na resposta da API:', {
                status: error.response.status,
                data: JSON.stringify(error.response.data, null, 6),
            })
        }
        else if (error.request) {
            console.error('==================> lookupCrmTicket Nenhuma resposta recebida da API:', error?.request)
        }
        else {
            console.error('==================> lookupCrmTicket Erro ao configurar a request:', error?.message)
        }

        if (error?.response?.status == 404)
            return { error: 404 }
    }

    let { data } = resp

    data = flatten(data)

    let auxTicketStatus
    let auxTicketId
    let auxTicketId2


    for (const prop in data) {

        const _prop = prop.replace(/^\d+\./, '').replace(/(?:^|\.)\d+\b/g, '')

        if (_prop == response?.status?.trim()) {
            auxTicketStatus = data[prop].replace('+', '')
        }

        if (_prop == response?.id?.trim()) {
            auxTicketId = data[prop]
        }

        if (_prop == response?.objectId?.trim()) {
            auxTicketId2 = data[prop]
        }

        // if (auxTicketStatus && auxTicketId) break

    }

    if (!auxTicketStatus && !auxTicketId) {
        for (const prop in data) {

            let _prop = prop.replace(/\.(\d+)(\.|$)/g, '[$1]$2')

            if (_prop == response?.status?.trim()) {
                auxTicketStatus = data[prop].replace('+', '')
            }

            if (_prop == response?.id?.trim()) {
                auxTicketId = data[prop]
            }

            if (_prop == response?.objectId?.trim()) {
                auxTicketId2 = data[prop]
            }

            // if (auxTicketStatus && auxTicketId) break

        }
    }

    console.log(`[${new Date()}] auxTicketStatus: ${auxTicketStatus} | auxTicketId: ${auxTicketId}  | auxTicketId2: ${auxTicketId2}`)

    if (url.includes('api.hubapi.com')) {

        const contact = await lookupContactByPhone(rest, authentication, crmPhone, companyId)

        if (contact) {
            const ticket = await findTicketOpenHubspotByContact(authentication, contact)
            console.log('=========> OPEN TICKET 1: ', JSON.stringify(ticket, null, 6))

            if (ticket && Object.keys(ticket).length != 0) {
                console.log('**** TICKET ESTA ABERTO 1 ****')
                return { auxTicketId: ticket.id, auxTicketStatus: 1 }
            }

        }

        return { auxTicketId, auxTicketStatus }

    }
    // To sap crm, consdering status open == 1
    else if (url.includes("c4codataapi")) {
        if (auxTicketStatus && auxTicketStatus.toLowerCase() == "open")
            auxTicketStatus = 1
        else
            auxTicketStatus = 0
    }


    return { auxTicketId, auxTicketStatus, auxTicketId2 }

}

module.exports = lookupCrmTicket