projeto-hit/backend/src/services/TicketServices/UpdateTicketService.ts

import CheckContactOpenTickets from "../../helpers/CheckContactOpenTickets";
import SetTicketMessagesAsRead from "../../helpers/SetTicketMessagesAsRead";
import { getIO } from "../../libs/socket";
import Ticket from "../../models/Ticket";
import SendWhatsAppMessage from "../WbotServices/SendWhatsAppMessage";
import ShowWhatsAppService from "../WhatsappService/ShowWhatsAppService";
import ShowTicketService from "./ShowTicketService";

import { createOrUpdateTicketCache } from '../../helpers/TicketCache'
var flatten = require('flat')

 

interface TicketData {
  status?: string;
  userId?: number;
  queueId?: number;
  statusChatEnd?: string
}

interface Request {
  ticketData: TicketData;
  ticketId: string | number;
}

interface Response {
  ticket: Ticket;
  oldStatus: string;
  oldUserId: number | undefined;
}

const UpdateTicketService = async ({
  ticketData,
  ticketId
}: Request): Promise<Response> => {
  const { status, userId, queueId, statusChatEnd } = ticketData;

  const ticket = await ShowTicketService(ticketId);
  // await SetTicketMessagesAsRead(ticket);

  const oldStatus = ticket.status;
  const oldUserId = ticket.user?.id;

  if (oldStatus === "closed") {
    await CheckContactOpenTickets(ticket.contact.id);
  } 
   
  await ticket.update({
    status,
    queueId,
    userId,
    statusChatEnd
  });

  await ticket.reload();

  // TEST DEL 
  try {

    // const { name, number } = await ShowContactService(ticket.contactId)  
  
    let jsonString = JSON.stringify(ticket); //convert to string to remove the sequelize specific meta data 
    let ticket_obj = JSON.parse(jsonString); //to make plain json
    delete ticket_obj['contact']['extraInfo']
    delete ticket_obj['user']
   
    ticket_obj = flatten(ticket_obj)  
  
    await createOrUpdateTicketCache(`ticket:${ticket.id}`, ticket_obj)
    
  } catch (error) {
    console.log('There was an error on UpdateTicketService.ts on createTicketCache: ', error)
  } 
  //

  let io = getIO();

  if (ticket.status !== oldStatus || ticket.user?.id !== oldUserId) {
    io.to(oldStatus).emit("ticket", {
      action: "delete",
      ticketId: ticket.id
    });
  }


  io.to(ticket.status)
    .to("notification")
    .to(ticketId.toString())
    .emit("ticket", {
      action: "update",
      ticket
    });


  io.emit("ticketStatus", {
    action: "update",
    ticketStatus: { ticketId: ticket.id, status: ticket.status }
  });


  return { ticket, oldStatus, oldUserId };
};

export default UpdateTicketService;