Merge branch 'master' of github.com:AdrianoRobson/projeto-hit into feat_faro

TEST_SERVER1/whats/app.js

@@ -885,11 +885,15 @@ async function handleMessage(msg) {
 
     if (msg.fromMe) {
 
+        console.log('MSG FROM ME')
+
         msgContact = await client.getContactById(msg.to)
 
     }
     else {
 
+        console.log('MSG FROM CLIENT')
+
         console.log('#################  RECEIVING MESSAGE FROM: ', msg.from, ' to ', msg.to)
 
         msgContact = await msg.getContact()
@@ -912,10 +916,10 @@ async function handleMessage(msg) {
         msgContact: msgContact,
         chat: chat,
         quotedMsg: quotedMsg ? quotedMsg.id.id : null,
-        media: media
+        media: media,
+        getContactById: msg.fromMe ? await client.getContactById(msg.to) : await client.getContactById(msg.from)
     }
 
-
     socketIo.emit("message_create", data)
 
 }

backend/package.json

@@ -17,6 +17,7 @@
   "license": "MIT",
   "dependencies": {
     "@sentry/node": "^5.29.2",
+    "@socket.io/redis-adapter": "^7.2.0",
     "@types/fluent-ffmpeg": "^2.1.21",
     "@types/pino": "^6.3.4",
     "axios": "^1.2.3",
@@ -41,12 +42,13 @@
     "pino": "^6.9.0",
     "pino-pretty": "^9.1.1",
     "qrcode-terminal": "^0.12.0",
+    "redis": "^4.6.13",
     "reflect-metadata": "^0.1.13",
     "sequelize": "^5.22.3",
     "sequelize-cli": "^5.5.1",
     "sequelize-typescript": "^1.1.0",
     "sharp": "^0.32.5",
-    "socket.io": "^3.0.5",
+    "socket.io": "^4.7.5",
     "socket.io-client": "^4.5.4",
     "uuid": "^8.3.2",
     "whatsapp-web.js": "github:pedroslopez/whatsapp-web.js",
@@ -54,6 +56,7 @@
     "yup": "^0.32.8"
   },
   "devDependencies": {
+    "@types/lodash": "4.14",
     "@types/bcryptjs": "^2.4.2",
     "@types/bluebird": "^3.5.32",
     "@types/cookie-parser": "^1.4.2",

backend/src/controllers/MessageController.ts

@@ -1,5 +1,4 @@
 import { Request, Response } from "express";
-import whatsappOfficialAPI from "../helpers/WhatsappOfficialAPI";
 
 import SetTicketMessagesAsRead from "../helpers/SetTicketMessagesAsRead";
 import { getIO } from "../libs/socket";
@@ -22,6 +21,7 @@ import Whatsapp from "../models/Whatsapp";
 import checkLastClientMsg24hs from "../helpers/CheckLastClientMsg24hs";
 import AppError from "../errors/AppError";
 import { get } from "../helpers/RedisClient";
+import createApiClientWhatsOfficial from "../helpers/WhatsappOfficialAPI";
 
 type IndexQuery = {
   pageNumber: string;
@@ -123,7 +123,12 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
         }
       } else {
         try {
-          const { wabaId }: any = await Whatsapp.findByPk(whatsappId);
+          const { wabaId, whatsappOfficialToken }: any =
+            await Whatsapp.findByPk(whatsappId);
+
+          const whatsappOfficialAPI = createApiClientWhatsOfficial(
+            whatsappOfficialToken
+          );
 
           const { data } = await whatsappOfficialAPI.get(
             `/${process.env.VERSION}/${wabaId}/message_templates?language=pt_BR`

backend/src/controllers/WhatsAppController.ts

@@ -36,13 +36,15 @@ import ShowUserService from "../services/UserServices/ShowUserService";
 import fs from "fs";
 import receiveWhatsAppMediaOfficialAPI from "../helpers/ReceiveWhatsAppMediaOfficialAPI";
  
-import whatsappOfficialAPI from "../helpers/WhatsappOfficialAPI";
 import whatsappOfficialNumberInfo from "../helpers/WhatsappOfficialNumberInfo";
 import { getSettingValue } from "../helpers/WhaticketSettings";
 import ListWhatsAppsNumber from "../services/WhatsappService/ListWhatsAppsNumber";
 import SettingTicket from "../models/SettingTicket";
 import { Op } from "sequelize";
-import { del, get, set } from "../helpers/RedisClient";
+import { del, get, getKeysByPattern, set, setCBPWhatsappOfficial } from "../helpers/RedisClient";
+
+import axios from "axios";
+
 
 interface WhatsappData {
   name: string;
@@ -215,6 +217,48 @@ export const weebhook = async (
     return res.sendStatus(500);
   }
 
+  if(
+    req?.body?.entry?.length > 0 &&
+    req?.body?.entry[0]?.changes?.length > 0 &&
+    req?.body?.entry[0]?.changes?.length > 0 &&
+    req?.body?.entry[0]?.changes[0]?.value?.statuses?.length>0 &&
+    req?.body?.entry[0]?.changes[0]?.value?.statuses[0]?.recipient_id &&
+    req?.body?.entry[0]?.changes[0]?.value?.statuses[0]?.conversation?.origin?.type){
+    
+    const company_phone = req?.body?.entry[0]?.changes[0]?.value?.metadata?.display_phone_number
+    const client_phone = req?.body?.entry[0]?.changes[0]?.value?.statuses[0]?.recipient_id
+    const conversation_type = req?.body?.entry[0]?.changes[0]?.value?.statuses[0].conversation.origin.type
+    const billable = req?.body?.entry[0]?.changes[0]?.value?.statuses[0].pricing.billable
+    const pricing_model = req?.body?.entry[0]?.changes[0]?.value?.statuses[0].pricing.pricing_model
+    const conversation_type_category = req?.body?.entry[0]?.changes[0]?.value?.statuses[0].pricing.category
+    const msg_id = req?.body?.entry[0]?.changes[0]?.value?.statuses[0].id
+
+    const _contact_to_exist = await get({
+      key: "whatsapp:*",
+      value: `${company_phone}`
+    });
+
+    if(_contact_to_exist){  
+
+      const lst_services_cbp = await getKeysByPattern(company_phone, client_phone, conversation_type_category)
+ 
+      if(lst_services_cbp && lst_services_cbp.length > 0){
+          for(const item of lst_services_cbp){             
+            if(!item.split(':').includes(conversation_type_category)){ 
+                await setCBP(msg_id, company_phone, client_phone, conversation_type_category, billable, pricing_model) 
+            }
+         }
+      }else{ 
+        await setCBP(msg_id, company_phone, client_phone, conversation_type_category, billable, pricing_model) 
+        
+      }  
+  
+      console.log('_contact_to_exist: ', _contact_to_exist)
+    }
+    
+   
+  }
+
   // MESSAGE
   if (req.body.object) {
     if (
@@ -288,7 +332,8 @@ export const weebhook = async (
 
         let filename = await receiveWhatsAppMediaOfficialAPI(
           mediaId,
-          whatsapp.phoneNumberId
+          whatsapp.phoneNumberId,
+          whatsapp.whatsappOfficialToken
         );
 
         if (!filename) throw new AppError("There was an error");
@@ -377,9 +422,11 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
   } else if (!isOfficial) {
     phoneNumberId = "";
     wabaId = "";
-    number = "";
+    //number = "";
+  }
+  if(!number){
+    number = getNumberFromName(name)
   }
-
   let invalidPhoneName = validatePhoneName(name);
 
   if (invalidPhoneName) {
@@ -479,9 +526,11 @@ export const update = async (
   } else if (!isOfficial) {
     whatsappData.phoneNumberId = "";
     whatsappData.wabaId = "";
-    whatsappData.number = "";
+    //whatsappData.number = "";
+  }
+  if(!whatsappData?.number){
+    whatsappData.number = getNumberFromName(whatsappData.name)
   }
-
   const { whatsapp, oldDefaultWhatsapp } = await UpdateWhatsAppService({
     whatsappData,
     whatsappId
@@ -626,3 +675,56 @@ const checkWhatsAppData = ({
     return { message: "urlApi is required!" };
   }
 };
+
+async function setCBP(msg_id: any, company_phone: any, client_phone: any, conversation_type_category: any,  billable:string, pricing_model:string) {
+  const message = await Message.findByPk(msg_id)
+
+  if (message) {
+    await setCBPWhatsappOfficial(company_phone, client_phone, conversation_type_category, msg_id, `${message.ticketId}`)
+ 
+    await sendToAPIUsage(msg_id,
+      company_phone,
+      client_phone,
+      conversation_type_category,
+      `${message.ticketId}`,
+      billable,
+      pricing_model
+    )
+  }
+}
+
+
+
+async function sendToAPIUsage(msg_id: any, company_phone: any, client_phone: any, conversation_type_category: any, ticketId: any, billable:string, pricing_model:string) {
+  const data = JSON.stringify({
+    "companyId": process.env.COMPANY_ID || company_phone,
+    "companyPhone": company_phone,
+    "clientPhone": client_phone,
+    "provider": "meta",
+    "product": "whatsapp",
+    "type": conversation_type_category,
+    "msgId": msg_id,
+    "ticketId": `${ticketId}`,
+    "ticketUrl": `${process.env.FRONTEND_URL}/tickets/${ticketId}`,
+    "billable": billable,
+    "pricing_model": pricing_model
+  });
+
+  const config = {
+    method: 'post',
+    url: 'http://172.31.187.24:6008/api/v1/billing/usage-whatsapp',
+    headers: { 
+      'Authorization': 'Bearer 2ivck10D3o9qAZi0pkKudVDl9bdEVXY2s8gdxZ0jYgL1DZWTgDz6wDiIjlWgYmJtVOoqf0b42ZTLBRrfo8WoAaScRsujz3jQUNXdchSg0o43YilZGmVhheGJNAeIQRknHEll4nRJ7avcFgmDGoYbEey7TSC8EHS4Z3gzeufYYSfnKNDBwwzBURIQrTOxYFe3tBHsGOzwnuD2lU5tnEx7tr2XRO4zRNYeNY4lMBOFM0mRuyAe4kuqTrKXmJ8As200', 
+      'Content-Type': 'application/json'
+    },
+    data: data
+  };
+
+  try {
+    const response = await axios(config);
+    console.log('Response from whatsapp api usage: ',JSON.stringify(response.data));
+  } catch (error) {
+    console.log('Error on try register the whatsapp usage: ', error);
+  } 
+  
+}

backend/src/database/migrations/20240507184134-add-identifier-to-users.ts

@@ -0,0 +1,14 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Users", "identifier", {
+      type: DataTypes.STRING,
+      allowNull: true
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Users", "identifier");
+  }
+};

backend/src/database/migrations/20240610183159-add-column-whatsappOfficialToken-to-whatsapp.ts

@@ -0,0 +1,14 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Whatsapps", "whatsappOfficialToken", {
+      type: DataTypes.STRING,
+      allowNull: true
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Whatsapps", "whatsappOfficialToken");
+  }
+};

backend/src/helpers/ReceiveWhatsAppMediaOfficialAPI.ts

@@ -10,7 +10,6 @@ import {
 
 import { writeFile } from "fs";
 
-import whatsappOfficialAPI from "./WhatsappOfficialAPI";
 import path, { join } from "path";
 import { promisify } from "util";
 
@@ -18,14 +17,20 @@ import mime from "mime";
 
 import fs from "fs";
 import { response } from "express";
+import createApiClientWhatsOfficial from "./WhatsappOfficialAPI";
 
 const writeFileAsync = promisify(writeFile);
 
 async function receiveWhatsAppMediaOfficialAPI(
   mediaId: string,
-  phoneNumberId: string
+  phoneNumberId: string,
+  whatsappOfficialToken: string
 ) {
   try {
+    const whatsappOfficialAPI = createApiClientWhatsOfficial(
+      whatsappOfficialToken
+    );
+
     const { data } = await whatsappOfficialAPI.get(
       `/${process.env.VERSION}/${mediaId}?phone_number_id=${phoneNumberId}`
     );
@@ -33,7 +38,7 @@ async function receiveWhatsAppMediaOfficialAPI(
     if (data && data?.url) {
       const config: any = {
         headers: {
-          Authorization: `Bearer ${process.env.TOKEN}`
+          Authorization: `Bearer ${whatsappOfficialToken}`
         },
         responseType: "arraybuffer"
       };

backend/src/helpers/RedisClient.ts

@@ -158,6 +158,46 @@ export async function findObject(
   return result;
 }
 
+export async function setCBPWhatsappOfficial(
+  company_phone:string,
+  client_phone:string,
+  conversation_type:string,
+  msg_id: string,
+  ticketId?: string
+) {
+  const key = `company_phone:${company_phone}:client_phone:${client_phone}:conversation_type:${conversation_type}`;
+  const result = await redis.hmset(
+    key,
+    "company_phone",
+    company_phone,
+    "client_phone",
+    client_phone,
+    "conversation_type",
+    conversation_type,
+    "msg_id",
+    msg_id,
+    "ticketId",
+    ticketId    
+  );
+
+  await redis.expire(key, 86400);
+}
+ 
+
+export async function getKeysByPattern(company_phone:string, client_phone:string, conversation_type:string,) {
+  const pattern = `company_phone:${company_phone}:client_phone:${client_phone}:conversation_type:${conversation_type}*`;
+  const keys = [];
+  let cursor = "0";
+
+  do {
+    const result = await redis.scan(cursor, "MATCH", pattern, "COUNT", 100);
+    cursor = result[0];
+    keys.push(...result[1]);
+  } while (cursor !== "0");
+
+  return keys;
+}
+
 export async function deleteObject(
   whatsappId: string,
   contactId: string,

backend/src/helpers/SchedulingNotifySendMessage.ts

@@ -104,16 +104,16 @@ const monitor = async () => {
       stdout = stdout[1].trim().split(/\s+/);
 
       // DISK SPACE MONITORING
-      const io = getIO();
+      // const io = getIO();
-      io.emit("diskSpaceMonit", {
+      // io.emit("diskSpaceMonit", {
-        action: "update",
+      //   action: "update",
-        diskSpace: {
+      //   diskSpace: {
-          size: stdout[1],
+      //     size: stdout[1],
-          used: stdout[2],
+      //     used: stdout[2],
-          available: stdout[3],
+      //     available: stdout[3],
-          use: stdout[4]
+      //     use: stdout[4]
-        }
+      //   }
-      });
+      // });
 
       let data: any = {};
 

backend/src/helpers/SetMessageAsRead.ts

@@ -5,8 +5,6 @@ import Ticket from "../models/Ticket";
 import Whatsapp from "../models/Whatsapp";
 import endPointQuery from "./old_EndPointQuery"; 
 
-import whatsappOfficialAPI from "./WhatsappOfficialAPI";
-
 export async function setMessageAsRead(ticket: Ticket) {
   if (ticket?.phoneNumberId) {  
     return;

backend/src/helpers/WhatsappOfficialAPI.ts

@@ -3,14 +3,28 @@ import https from "https"
 import http from "http"
 
 
-const api = axios.create({
+// const api = axios.create({
-  baseURL: process.env.URL_WHATSAPP_API,
+//   baseURL: process.env.URL_WHATSAPP_API,
-  headers: {
+//   headers: {
-    Accept: "application/json",
+//     Accept: "application/json",
-    Authorization: `Bearer ${process.env.TOKEN}`
+//     Authorization: `Bearer ${process.env.TOKEN}`
-  },
+//   },
-  httpAgent: new http.Agent({ keepAlive: true }), 
+//   httpAgent: new http.Agent({ keepAlive: true }), 
-  httpsAgent: new https.Agent({ keepAlive: true })
+//   httpsAgent: new https.Agent({ keepAlive: true })
-});
+// });
 
-export default api;
+// export default api; 
+
+const createApiClientWhatsOfficial = (token: string) => {
+  return axios.create({
+    baseURL: process.env.URL_WHATSAPP_API,
+    headers: {
+      Accept: "application/json",
+      Authorization: `Bearer ${token}`
+    },
+    httpAgent: new http.Agent({ keepAlive: true }),
+    httpsAgent: new https.Agent({ keepAlive: true })
+  });
+};
+
+export default createApiClientWhatsOfficial;

backend/src/helpers/WhatsappOfficialNumberInfo.ts

@@ -1,7 +1,15 @@
-import whatsappOfficialAPI from "./WhatsappOfficialAPI";
+import Whatsapp from "../models/Whatsapp";
+import createApiClientWhatsOfficial from "./WhatsappOfficialAPI";
 
 async function whatsappOfficialNumberInfo(wabaId: string) {
   try {
+    const { whatsappOfficialToken }: any = await Whatsapp.findOne({
+      where: { wabaId }
+    });
+
+    const whatsappOfficialAPI = createApiClientWhatsOfficial(
+      whatsappOfficialToken
+    );
     const { data } = await whatsappOfficialAPI.get(
       `/${process.env.VERSION}/${wabaId}/phone_numbers`
     );

backend/src/helpers/controllByNumber.ts

@@ -1,4 +1,9 @@
+import { values } from "sequelize/types/lib/operators";
+import Ticket from "../models/Ticket";
 import { get, set } from "./RedisClient";
+import { getIO } from "../libs/socket";
+import UpdateTicketService from "../services/TicketServices/UpdateTicketService";
+import { v4 as uuidv4 } from "uuid";
 
 async function controllByNumber() {
   let tickets = await get({ key: "remote:ticketId*", parse: false });
@@ -8,30 +13,46 @@ async function controllByNumber() {
   let controll: any[] = [];
 
   for (const ticket of tickets) {
-    let match = ticket.match(/"whatsappId":(\d+)/);
+    let match = ticket?.match(/"whatsappId":(\d+)/);
     let whatsappId = match ? match[1] : null;
 
     const whatsapp = await get({
       key: `whatsapp:${whatsappId}`
     });
 
-    match = whatsapp.match(/"number":"(\d+)"/);
+    match = whatsapp?.match(/"number":"(\d+)"/);
     let number = match ? match[1] : null;
 
-    match = ticket.match(/"id":(\d+)/);
+    match = ticket?.match(/"id":(\d+)/);
     let ticketId = match ? match[1] : null;
 
     number = JSON.parse(number);
     ticketId = JSON.parse(ticketId);
 
-    const index = controll.findIndex((c: any) => c.number == number);
+    const index = controll?.findIndex((c: any) => c.number == number);
 
     if (index == -1) {
-      controll.push({ ticketId, number });
+      controll?.push({ ticketId, number });
     }
   }
 
-  const ticketIds = controll.map((c: any) => c.ticketId); 
+  const ticketIds = controll?.map((c: any) => c.ticketId);
+
+  //console.log("=======> ticketIds: ", ticketIds);
+
+  for (const ticketId of ticketIds) {
+    const ticket: any = await Ticket.findByPk(ticketId);
+    if(ticket){
+      const { status } = ticket;
+
+      if (status && status == "pending") {
+        await UpdateTicketService({
+          ticketData: { statusChatEnd: uuidv4() },
+          ticketId: ticket.id
+        });
+      }
+    }
+  }
 
   set(`remote:controll`, JSON.stringify(ticketIds));
 

backend/src/helpers/sendWhatsAppMessageOfficialAPI.ts

@@ -1,3 +1,4 @@
+import { where } from "sequelize";
 import { getIO } from "../libs/socket";
 import Contact from "../models/Contact";
 import Ticket from "../models/Ticket";
@@ -5,8 +6,9 @@ import {
   isValidMsg,
   verifyMessage
 } from "../services/WbotServices/wbotMessageListener";
-
+import { get } from "./RedisClient";
-import whatsappOfficialAPI from "./WhatsappOfficialAPI";
+import createApiClientWhatsOfficial from "./WhatsappOfficialAPI";
+import Whatsapp from "../models/Whatsapp";
 
 async function sendWhatsAppMessageOfficialAPI(
   ticket: Ticket,
@@ -52,7 +54,14 @@ async function sendWhatsAppMessageOfficialAPI(
     return;
   }
 
-  console.log("SEND MESSAGE: ", JSON.stringify(data, null,2));
+  const { whatsappOfficialToken }: any = await Whatsapp.findOne({
+    where: { phoneNumberId }
+  });
+
+  console.log("SEND MESSAGE: ", JSON.stringify(data, null, 2));
+  const whatsappOfficialAPI = createApiClientWhatsOfficial(
+    whatsappOfficialToken
+  );
 
   whatsappOfficialAPI
     .post(`/${process.env.VERSION}/${phoneNumberId}/messages`, data)

backend/src/helpers/sendWhatsMediaOfficialAPI.ts

@@ -12,13 +12,14 @@ import {
 import ffmpeg from "fluent-ffmpeg";
 import fs from "fs";
 
-import whatsappOfficialAPI from "./WhatsappOfficialAPI";
 import path from "path";
 
 import { convertAudioToOgg } from "../helpers/ConvertAudio";
 import { bytesToMB } from "./BytesToMB";
 import isThisHour from "date-fns/esm/isThisHour/index";
 import AppError from "../errors/AppError";
+import createApiClientWhatsOfficial from "./WhatsappOfficialAPI";
+import Whatsapp from "../models/Whatsapp";
 
 async function sendWhatsMediaOfficialAPI(
   ticket: Ticket,
@@ -79,6 +80,14 @@ async function sendWhatsMediaOfficialAPI(
     return;
   }
 
+  const { whatsappOfficialToken }: any = await Whatsapp.findOne({
+    where: { phoneNumberId }
+  });
+
+  const whatsappOfficialAPI = createApiClientWhatsOfficial(
+    whatsappOfficialToken
+  );
+
   whatsappOfficialAPI
     .post(`/${process.env.VERSION}/${phoneNumberId}/messages`, data)
     .then(response => {

backend/src/libs/socket.ts

@@ -3,6 +3,9 @@ import { Server } from "http";
 import AppError from "../errors/AppError";
 import { logger } from "../utils/logger";
 
+import { createAdapter } from "@socket.io/redis-adapter";
+import { createClient } from 'redis'; 
+
 import { v4 as uuidv4 } from "uuid";
 import ListUserParamiterService from "../services/UserServices/ListUserParamiterService";
 import {
@@ -27,6 +30,7 @@ import {
 } from "../services/WbotServices/wbotMessageListener";
 import { join } from "path";
 import Whatsapp from "../models/Whatsapp";
+import { get } from "../helpers/RedisClient"
 
 let count: number = 0;
 let listOnline: any[] = [];
@@ -42,14 +46,30 @@ let dateTime = splitDateTime(
   new Date(format(new Date(), "yyyy-MM-dd HH:mm:ss", { locale: ptBR }))
 );
 
+
+const pubClient = createClient({ url: 'redis://172.31.187.29:6379' });
+const subClient = pubClient.duplicate();
+
+
+pubClient.connect().catch(console.error);
+subClient.connect().catch(console.error); 
+
+
 export const initIO = (httpServer: Server): SocketIO => { 
+
   io = new SocketIO(httpServer, {
     cors: {
-      origin: process.env.FRONTEND_URL
+      origin: process.env.FRONTEND_URL,
+      //allowedHeaders: ["my-custom-header"],
+      //credentials: true
     },
-    maxHttpBufferSize: 1e8
+    maxHttpBufferSize: 1e8,
+    // pingInterval: 25000,
+    // pingTimeout: 60000,
+    // adapter: createAdapter(pubClient, subClient)
   }); 
  
+
   io.on("connection", socket => {
     logger.info("Client Connected");  
 
@@ -107,6 +127,7 @@ export const initIO = (httpServer: Server): SocketIO => {
     socket.on("online", (userId: any) => {
       // console.log('userId: ', userId)
 
+      return
       obj.uuid = uuidv4();
 
       if (userId.logoutUserId) {
@@ -233,13 +254,18 @@ export const initIO = (httpServer: Server): SocketIO => {
       if (rooms && rooms.size == 2 && ![...rooms][1].startsWith("session_"))
         return;
 
-      let whatsappIds: any = await Whatsapp.findAll({
+         let whatsappIds = await get({
-        attributes: ["id"],
+        key: "whatsapp:*",
-        raw: true
+        parse: true
       });
 
+      // let whatsappIds: any = await Whatsapp.findAll({
+      //   attributes: ["id"],
+      //   raw: true
+      // });
+
       if (whatsappIds && whatsappIds.length > 0) {
-        whatsappIds = whatsappIds.map((e: any) => `${e.id}`);
+        // whatsappIds = whatsappIds.map((e: any) => `${e.id}`);
 
         console.log(
           "whatsappIds whatsappIds whatsappIds whatsappIds whatsappIds: ",

backend/src/models/User.ts

@@ -51,6 +51,9 @@ class User extends Model<User> {
   @Column
   transferToOtherQueues: boolean;
 
+  @Column
+  identifier: string;
+  
   @Default("admin")
   @Column
   profile: string;

backend/src/models/Whatsapp.ts

@@ -87,6 +87,9 @@ class Whatsapp extends Model<Whatsapp> {
   @UpdatedAt
   updatedAt: Date;
 
+  @Column
+  whatsappOfficialToken: string;
+
   @HasMany(() => Ticket)
   tickets: Ticket[];
 

backend/src/services/TicketServices/FindOrCreateTicketService.ts

@@ -64,6 +64,7 @@ const FindOrCreateTicketService = async (
         await ticket.update({
           status: "pending",
           userId: null,
+          queueId: null,
           unreadMessages
         });
       }
@@ -96,7 +97,12 @@ const FindOrCreateTicketService = async (
     if (!ticket) {
       let status = "pending";
 
-      if (queues.length > 1 && !botInfo.isOnQueue && !queueId) {
+      if (
+        queues.length > 1 &&
+        !botInfo.isOnQueue &&
+        !queueId &&
+        !groupContact
+      ) {
         status = "queueChoice";
       }
 

backend/src/services/TicketServices/FindOrCreateTicketServiceBot.ts

@@ -12,167 +12,159 @@ import UpdateTicketService from "./UpdateTicketService";
 import { getSettingValue } from "../../helpers/WhaticketSettings"
 import ListWhatsAppsNumber from "../WhatsappService/ListWhatsAppsNumber"
 
+import { getSettingValue } from "../../helpers/WhaticketSettings";
+import ListWhatsAppsNumber from "../WhatsappService/ListWhatsAppsNumber";
 
 const FindOrCreateTicketServiceBot = async (
-    contact: Contact,
+  contact: Contact,
-    whatsappId: number,
+  whatsappId: number,
-    unreadMessages: number,
+  unreadMessages: number,
-    groupContact?: Contact
+  groupContact?: Contact
 ): Promise<any> => {
+  try {
+    // let ticket = await Ticket.findOne({
+    //     where: {
+    //         status: {
+    //             [Op.or]: ["open", "pending", "queueChoice"]
+    //         },
+    //         contactId: groupContact ? groupContact.id : contact.id
+    //     }
+    // });
 
-    try {
+    let ticket;
 
-        // let ticket = await Ticket.findOne({
+    if (getSettingValue("oneContactChatWithManyWhats")?.value == "enabled") {
-        //     where: {
+      let whats = await ListWhatsAppsNumber(whatsappId);
-        //         status: {
-        //             [Op.or]: ["open", "pending", "queueChoice"]
-        //         },
-        //         contactId: groupContact ? groupContact.id : contact.id
-        //     }
-        // });
 
-        let ticket;
+      ticket = await Ticket.findOne({
-
+        where: {
-        if (getSettingValue("oneContactChatWithManyWhats")?.value == "enabled") {
+          status: {
- 
+            [Op.or]: ["open", "pending", "queueChoice"]
-            let whats = await ListWhatsAppsNumber(whatsappId);
+          },
-
+          contactId: groupContact ? groupContact.id : contact.id,
-            ticket = await Ticket.findOne({
+          whatsappId: { [Op.in]: whats.whatsapps.map((w: any) => w.id) }
-                where: {
-                status: {
-                    [Op.or]: ["open", "pending", "queueChoice"]
-                },
-                contactId: groupContact ? groupContact.id : contact.id,
-                whatsappId: { [Op.in]: whats.whatsapps.map((w: any) => w.id) }
-                }
-        });
-        } else {
-        ticket = await Ticket.findOne({
-            where: {
-            status: {
-                [Op.or]: ["open", "pending", "queueChoice"]
-            },
-            contactId: groupContact ? groupContact.id : contact.id
-            }
-        });
         }
-
+      });
-        const { queues, greetingMessage, phoneNumberId } =
+    } else {
-          await ShowWhatsAppService(whatsappId);
+      ticket = await Ticket.findOne({
-
+        where: {
-
+          status: {
-        //Habilitar esse caso queira usar o bot
+            [Op.or]: ["open", "pending", "queueChoice"]
-        const botInfo = await BotIsOnQueue('botqueue')
+          },
-        // const botInfo = { isOnQueue: false }
+          contactId: groupContact ? groupContact.id : contact.id
-
-
-
-        if (ticket) {
-            await ticket.update({ unreadMessages });
         }
-
+      });
-        // if (!ticket && groupContact) {
-        //     ticket = await Ticket.findOne({
-        //         where: {
-        //             contactId: groupContact.id
-        //         },
-        //         order: [["updatedAt", "DESC"]]
-        //     });
-
-
-
-        //     if (ticket) {
-
-        //         await ticket.update({
-        //             status: "pending",
-        //             userId: null,
-        //             unreadMessages
-        //         });
-        //     }
-        // }
-
-        if (!ticket && !groupContact) {
-
-            console.log('BOT CREATING OR REOPENING THE TICKET')
-
-            ticket = await Ticket.findOne({
-                where: {
-                    contactId: contact.id,
-                    userId: botInfo.userIdBot,
-                    whatsappId: whatsappId
-                },
-                order: [["updatedAt", "DESC"]]
-            });
-
-            if (ticket) {
-
-                await ticket.update({
-                    status: "open",
-                    userId: botInfo.userIdBot,
-                    unreadMessages
-                });
-
-                console.log('lxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx')
-
-                await dialogFlowStartContext(contact, ticket, botInfo);
-
-            }
-        }
-
-        let created = false
-
-        if (!ticket) {
-
-            created = true
-
-            let status = "open"
-
-            if (queues.length > 1 && !botInfo.isOnQueue) {
-                status = "queueChoice"
-            }
-
-            ticket = await Ticket.create({
-              contactId: groupContact ? groupContact.id : contact.id,
-              status: status,
-              userId: botInfo.userIdBot,
-              isGroup: !!groupContact,
-              unreadMessages,
-              whatsappId,
-              phoneNumberId
-            });
-
-            console.log('yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy')
-
-            await dialogFlowStartContext(contact, ticket, botInfo);
-
-        }
-
-        ticket = await ShowTicketService(ticket.id);
-
-        return { ticket, created };
-
-    } catch (error: any) {
-        console.error('===> Error on FindOrCreateTicketServiceBot.ts file: \n', error)
-        throw new AppError(error.message);
     }
+
+    const { queues, greetingMessage, phoneNumberId } =
+      await ShowWhatsAppService(whatsappId);
+
+    //Habilitar esse caso queira usar o bot
+    const botInfo = await BotIsOnQueue("botqueue");
+    // const botInfo = { isOnQueue: false }
+
+    if (ticket) {
+      await ticket.update({ unreadMessages });
+    }
+
+    // if (!ticket && groupContact) {
+    //     ticket = await Ticket.findOne({
+    //         where: {
+    //             contactId: groupContact.id
+    //         },
+    //         order: [["updatedAt", "DESC"]]
+    //     });
+
+    //     if (ticket) {
+
+    //         await ticket.update({
+    //             status: "pending",
+    //             userId: null,
+    //             unreadMessages
+    //         });
+    //     }
+    // }
+
+    if (!ticket && !groupContact) {
+      console.log("BOT CREATING OR REOPENING THE TICKET");
+
+      ticket = await Ticket.findOne({
+        where: {
+          contactId: contact.id,
+          userId: botInfo.userIdBot,
+          whatsappId: whatsappId
+        },
+        order: [["updatedAt", "DESC"]]
+      });
+
+      if (ticket) {
+        await ticket.update({
+          status: "open",
+          userId: botInfo.userIdBot,
+          unreadMessages
+        });
+
+        console.log("lxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx");
+
+        await dialogFlowStartContext(contact, ticket, botInfo);
+      }
+    }
+
+    let created = false;
+
+    if (!ticket) {
+      created = true;
+
+      let status = "open";
+
+      if (queues.length > 1 && !botInfo.isOnQueue) {
+        status = "queueChoice";
+      }
+
+      ticket = await Ticket.create({
+        contactId: groupContact ? groupContact.id : contact.id,
+        status: status,
+        userId: botInfo.userIdBot,
+        isGroup: !!groupContact,
+        unreadMessages,
+        whatsappId,
+        phoneNumberId
+      });
+
+      console.log("yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy");
+
+      await dialogFlowStartContext(contact, ticket, botInfo);
+    }
+
+    ticket = await ShowTicketService(ticket.id);
+
+    return { ticket, created };
+  } catch (error: any) {
+    console.error(
+      "===> Error on FindOrCreateTicketServiceBot.ts file: \n",
+      error
+    );
+    throw new AppError(error.message);
+  }
 };
 
 export default FindOrCreateTicketServiceBot;
 
-async function dialogFlowStartContext(contact: Contact, ticket: Ticket, botInfo: any) {
+async function dialogFlowStartContext(
+  contact: Contact,
+  ticket: Ticket,
+  botInfo: any
+) {
+  let msg: any = { type: "chat", from: `${contact.number}@c.us`, body: "0" };
 
-    let msg: any = { type: 'chat', from: `${contact.number}@c.us`, body: '0' };
+  let queue = await ShowQueueService(botInfo.botQueueId);
 
-    let queue = await ShowQueueService(botInfo.botQueueId);
+  await UpdateTicketService({
+    ticketData: { queueId: queue.id },
+    ticketId: ticket.id
+  });
 
-    await UpdateTicketService({
+  ticket = await ShowTicketService(ticket.id);
-        ticketData: { queueId: queue.id },
-        ticketId: ticket.id
-    });
-
-    ticket = await ShowTicketService(ticket.id); 
-
-    // await sendDialogflowAnswer(ticket.whatsappId, ticket, msg, contact, false);
 
+  // await sendDialogflowAnswer(ticket.whatsappId, ticket, msg, contact, false);
 }
-

backend/src/services/WbotServices/wbotMessageListener.ts

@@ -469,13 +469,11 @@ const verifyMediaMessage = async (
     phoneNumberId: msg?.phoneNumberId,
     fromAgent: false
   };
-  // if (
+  if(getSettingValue('blockAudioVideoMedia')?.value === 'enabled'){
-  //   messageData.mediaType === "video" ||
+    if( messageData.mediaType === 'video' || messageData.mediaType === 'audio' ){
-  //   (messageData.mediaType === "audio" &&
+      mediaAuthorized = false;
-  //     getSettingValue("blockAudioVideoMedia")?.value === "enabled")
+    }
-  // ) {
+  }
-  //   mediaAuthorized = false;
-  // }
   if (msg?.fromMe) {
     messageData = { ...messageData, fromAgent: true };
   }
@@ -648,7 +646,6 @@ const verifyMessage = async (
     quotedMsgId: quotedMsg,
     phoneNumberId: msg?.phoneNumberId
   };
-
   if (msg?.fromMe) {
     const botInfo = await BotIsOnQueue("botqueue");
 
@@ -686,6 +683,12 @@ const verifyQueue = async (
   ticket: Ticket,
   contact: Contact
 ) => {
+
+  if(ticket?.isGroup){
+
+    return
+  }
+
   const { queues, greetingMessage } = await ShowWhatsAppService(wbot.id!);
 
   let selectedOption = null;
@@ -1017,7 +1020,7 @@ const handleMessage = async (
 
   try {
     let msgContact: any = wbot.msgContact;
-    // let groupContact: Contact | undefined;
+    let groupContact: Contact | undefined;
 
     if (msg.fromMe) {
       // messages sent automatically by wbot have a special character in front of it
@@ -1057,17 +1060,20 @@ const handleMessage = async (
 
     // console.log('----------> chat: ', JSON.parse(JSON.stringify(chat)))
 
-    // if (chat.isGroup) {
-    //   let msgGroupContact;
 
-    //   if (msg.fromMe) {
+    console
-    //     msgGroupContact = await wbot.getContactById(msg.to);
-    //   } else {
-    //     msgGroupContact = await wbot.getContactById(msg.from);
-    //   }
 
-    //   groupContact = await verifyContact(msgGroupContact);
+    if (chat.isGroup) {
-    // }
+      // let msgGroupContact;
+
+      // if (msg.fromMe) {
+      //   msgGroupContact = await wbot.getContactById(msg.to);
+      // } else {
+      //   msgGroupContact = await wbot.getContactById(msg.from);
+      // }
+
+      groupContact = await verifyContact(wbot.getContactById);
+    }
   
     const whatsapp = await ShowWhatsAppService(wbot.id!);
 
@@ -1091,12 +1097,12 @@ const handleMessage = async (
 
     const _botInfo = await BotIsOnQueue("botqueue");
 
-    if (_botInfo.isOnQueue) {
+    if (_botInfo.isOnQueue && !chat.isGroup) {
       let ticket_obj: any = await FindOrCreateTicketServiceBot(
         contact,
         wbot.id!,
-        unreadMessages
+        unreadMessages,
-        // groupContact
+        groupContact
       );
 
       ticket = ticket_obj.ticket;
@@ -1115,8 +1121,8 @@ const handleMessage = async (
       ticket = await FindOrCreateTicketService(
         contact,
         wbot.id!,
-        unreadMessages
+        unreadMessages,
-        // groupContact
+        groupContact
       );
     }
 

frontend/package.json

@@ -43,7 +43,7 @@
     "yup": "^0.32.8"
   },
   "scripts": {
-    "start": "react-scripts start",
+    "start": "PORT=3331 react-scripts start",
     "build": "react-scripts build",
     "test": "react-scripts test",
     "eject": "react-scripts eject"

frontend/src/components/MessagesList/index.js

@@ -1,7 +1,9 @@
 import React, { useContext, useState, useEffect, useReducer, useRef } from "react"
 
 import { isSameDay, parseISO, format } from "date-fns"
-import openSocket from "socket.io-client"
+//import openSocket from "socket.io-client"
+import { socket } from "../../services/socket"
+
 import clsx from "clsx"
 import { AuthContext } from "../../context/Auth/AuthContext"
 
@@ -34,7 +36,7 @@ import whatsBackground from "../../assets/wa-background.png"
 
 import api from "../../services/api"
 import toastError from "../../errors/toastError"
-import {  countTicketMsgContext } from "../../context/CountTicketMsgProvider/CountTicketMsgProvider"
+import { countTicketMsgContext } from "../../context/CountTicketMsgProvider/CountTicketMsgProvider"
 
 const useStyles = makeStyles((theme) => ({
   messagesListWrapper: {
@@ -438,11 +440,18 @@ const MessagesList = ({ ticketId, isGroup }) => {
   }, [pageNumber, ticketId])
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on("connect", () => socket.emit("joinChatBox", ticketId))
+    const onConnectMessagesList = () => {
+      socket.emit("joinChatBox", ticketId)
+    }
 
-    socket.on("appMessage", (data) => {
+    onConnectMessagesList()
+
+    socket.on("connect", onConnectMessagesList)
+
+    const onAppMessageMessagesList = (data) => {
+      if (+data.message.ticketId !== +ticketId) return
 
       if (data.action === "create") {
 
@@ -454,10 +463,14 @@ const MessagesList = ({ ticketId, isGroup }) => {
       if (data.action === "update") {
         dispatch({ type: "UPDATE_MESSAGE", payload: data.message })
       }
-    })
+    }
+
+    socket.on("appMessage", onAppMessageMessagesList)
 
     return () => {
-      socket.disconnect()
+      socket.emit("leaveChatBox", ticketId)
+      socket.off("connect", onConnectMessagesList)
+      socket.off("appMessage", onAppMessageMessagesList)
     }
   }, [ticketId])
 

frontend/src/components/NotificationsPopOver/index.js

@@ -2,7 +2,8 @@ import React, { useState, useRef, useEffect, useContext } from "react"
 
 import { useHistory } from "react-router-dom"
 import { format } from "date-fns"
-import openSocket from "socket.io-client"
+//import openSocket from "socket.io-client"
+import { socket } from "../../services/socket"
 import useSound from "use-sound"
 
 import Popover from "@material-ui/core/Popover"
@@ -115,24 +116,24 @@ const NotificationsPopOver = () => {
 
 	useEffect(() => {
 		const fetchSession = async () => {
-		  try {
+			try {
-			const { data } = await api.get('/settings')
+				const { data } = await api.get('/settings')
-			setSettings(data.settings)
+				setSettings(data.settings)
-		  } catch (err) {
+			} catch (err) {
-			toastError(err)
+				toastError(err)
-		  }
+			}
 		}
 		fetchSession()
-	  }, [])
+	}, [])
 
-	  const getSettingValue = (key) => {
+	const getSettingValue = (key) => {
 		const { value } = settings.find((s) => s.key === key)
 		return value
-	  }
+	}
 
 	useEffect(() => {
 
-		const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+		//const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
 		socket.on("reload_page", (data) => {
 
@@ -193,7 +194,8 @@ const NotificationsPopOver = () => {
 
 
 		return () => {
-			socket.disconnect()
+			socket.removeAllListeners('reload_page');
+			socket.removeAllListeners('onlineStatus');
 		}
 	}, [user.id, handleLogout, user.profile])
 
@@ -201,12 +203,17 @@ const NotificationsPopOver = () => {
 
 
 	useEffect(() => {
-		const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+		//const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-		socket.on("connect", () => socket.emit("joinNotification"))
+		const onConnectNotifications = () => {
+			socket.emit("joinNotification")
+		}
 
+		onConnectNotifications()
 
-		socket.on("ticket", data => {
+		socket.on("connect", onConnectNotifications)
+
+		const onTicketNotifications = data => {
 			if (data.action === "updateUnread" || data.action === "delete") {
 
 
@@ -232,25 +239,18 @@ const NotificationsPopOver = () => {
 					return prevState
 				})
 			}
-		})
+		}
-
-		socket.on("appMessage", data => {
-
 
+		socket.on("ticket", onTicketNotifications)
 
+		const onAppMessageNotifications = data => {
 			if (
 				data.action === "create" &&
 				!data.message.read &&
 				(data.ticket.userId === user?.id || !data.ticket.userId)
 			) {
 
-
-
-
 				setNotifications(prevState => {
-
-
-
 					// prevState.forEach((e)=>{
 					// 	
 					// })
@@ -265,8 +265,6 @@ const NotificationsPopOver = () => {
 					return [data.ticket, ...prevState]
 				})
 
-
-
 				const shouldNotNotificate = (data.message.ticketId === ticketIdRef.current && document.visibilityState === "visible") ||
 					(data.ticket.userId && data.ticket.userId !== user?.id) ||
 					data.ticket.isGroup || !data.ticket.userId
@@ -275,20 +273,25 @@ const NotificationsPopOver = () => {
 
 				handleNotifications(data)
 			}
-		})
+		}
 
-		socket.on('notifyPeding', data =>{
+		socket.on("appMessage", onAppMessageNotifications)
-			if(settings?.length > 0 && getSettingValue('notificationTransferQueue') === 'enabled') handleNotifications("", data);
+
+		socket.on('notifyPeding', data => {
+			if (settings?.length > 0 && getSettingValue('notificationTransferQueue') === 'enabled') handleNotifications("", data);
 		});
 
 		return () => {
-			socket.disconnect()
+			socket.off('connect', onConnectNotifications);
+			socket.off('ticket', onTicketNotifications);
+			socket.off('appMessage', onAppMessageNotifications);
+			socket.removeAllListeners('notifyPeding');
 		}
 	}, [user, settings])
 
-    const handleNotifications = (data, notify) => {
+	const handleNotifications = (data, notify) => {
 		let isQueue = false;
-		if(!notify){
+		if (!notify) {
 			const { message, contact, ticket } = data
 
 			const options = {
@@ -301,10 +304,10 @@ const NotificationsPopOver = () => {
 			const notification = new Notification(
 				`${i18n.t("tickets.notification.message")} ${contact.name}`,
 				options
-				)
+			)
 
-				notification.onclick = e => {
+			notification.onclick = e => {
-					e.preventDefault()
+				e.preventDefault()
 				window.focus()
 				historyRef.current.push(`/tickets/${ticket.id}`)
 			}
@@ -319,15 +322,15 @@ const NotificationsPopOver = () => {
 				}
 				return [notification, ...prevState]
 			})
-		}else{
+		} else {
-			user.queues.forEach(queue =>{
+			user.queues.forEach(queue => {
-				if(queue.id === notify.data?.queue?.id){
+				if (queue.id === notify.data?.queue?.id) {
 					isQueue = true;
 				}
 			})
-			if(!isQueue){
+			if (!isQueue) {
 				return;
-			}else {
+			} else {
 				const notification = new Notification(`${i18n.t("tickets.notification.messagePeding")} ${notify.data?.queue?.name}`);
 				notification.onclick = e => {
 					e.preventDefault()
@@ -387,10 +390,10 @@ const NotificationsPopOver = () => {
 					vertical: "top",
 					horizontal: "right",
 				}}
-				classes={{ paper: classes.popoverPaper }}
+				classes={{ paper: classes?.popoverPaper }}
 				onClose={handleClickAway}
 			>
-				<List dense className={classes.tabContainer}>
+				<List dense className={classes?.tabContainer}>
 					{notifications.length === 0 ? (
 						<ListItem>
 							<ListItemText>{i18n.t("notifications.noTickets")}</ListItemText>

frontend/src/components/PositionModal/index.js

@@ -3,7 +3,8 @@ import React, { useState, useEffect, useRef, useContext } from "react"
 import * as Yup from "yup"
 import { Formik, Form, Field } from "formik"
 import { toast } from "react-toastify"
-import openSocket from 'socket.io-client'
+//import openSocket from 'socket.io-client'
+import { socket } from "../../services/socket"
 
 import {
   makeStyles,
@@ -86,9 +87,9 @@ const PositionModal = ({
 
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on('settings', (data) => {
+    const onSettingsPosition = (data) => {
       if (data.action === 'update') {
         setSettings((prevState) => {
           const aux = [...prevState]
@@ -97,10 +98,12 @@ const PositionModal = ({
           return aux
         })
       }
-    })
+    }
+
+    socket.on('settings', onSettingsPosition)
 
     return () => {
-      socket.disconnect()
+      socket.off("settings", onSettingsPosition)
     }
   }, [])
 

frontend/src/components/QrcodeModal/index.js

@@ -1,6 +1,8 @@
 import React, { useEffect, useState, useContext } from "react";
 import QRCode from "qrcode.react";
-import openSocket from "socket.io-client";
+//import openSocket from "socket.io-client";
+import { socket } from "../../services/socket";
+
 import toastError from "../../errors/toastError";
 
 import { Dialog, DialogContent, Paper, Typography } from "@material-ui/core";
@@ -31,9 +33,9 @@ const QrcodeModal = ({ open, onClose, whatsAppId }) => {
 
 	useEffect(() => {
 		if (!whatsAppId) return;
-		const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
+		//const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
 
-		socket.on("whatsappSession", data => {
+		const onWhatsAppSessionQrCode = data => {
 			if (data.action === "update" && data.session.id === whatsAppId) {
 				setQrCode(data.session.qrcode);
 			}
@@ -44,19 +46,21 @@ const QrcodeModal = ({ open, onClose, whatsAppId }) => {
 
 			if (data.action === "error") {
 
-					console.log('user.profile: ', user.profile)
+				console.log('user.profile: ', user.profile)
 
-				if(user.profile === 'master'){
+				if (user.profile === 'master') {
 
 					alert(data.msg)
 
 				}
 
 			}
-		});
+		}
+
+		socket.on("whatsappSession", onWhatsAppSessionQrCode);
 
 		return () => {
-			socket.disconnect();
+			socket.off("whatsappSession", onWhatsAppSessionQrCode);
 		};
 	}, [whatsAppId, onClose, user.profile]);
 

frontend/src/components/QueueModal/index.js

@@ -23,8 +23,8 @@ import { IconButton, InputAdornment } from "@material-ui/core"
 import { Colorize } from "@material-ui/icons"
 
 import { AuthContext } from '../../context/Auth/AuthContext'
-import openSocket from 'socket.io-client'
+//import openSocket from 'socket.io-client'
-
+import { socket } from "../../services/socket"
 
 
 const useStyles = makeStyles(theme => ({
@@ -92,9 +92,9 @@ const QueueModal = ({ open, onClose, queueId }) => {
 	}, [setting])
 
 	useEffect(() => {
-		const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+		//const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-		socket.on('settings', (data) => {
+		const onSettingsQueueModal = (data) => {
 			if (data.action === 'update') {
 				setSettings((prevState) => {
 					const aux = [...prevState]
@@ -103,10 +103,12 @@ const QueueModal = ({ open, onClose, queueId }) => {
 					return aux
 				})
 			}
-		})
+		}
+
+		socket.on('settings', onSettingsQueueModal)
 
 		return () => {
-			socket.disconnect()
+			socket.off("settings", onSettingsQueueModal)
 		}
 	}, [])
 

frontend/src/components/QuickAnswersModal/index.js

@@ -3,8 +3,8 @@ import React, { useState, useEffect, useRef, useContext } from "react"
 import * as Yup from "yup"
 import { Formik, Form, Field } from "formik"
 import { toast } from "react-toastify"
-import openSocket from 'socket.io-client'
+//import openSocket from 'socket.io-client'
-
+import { socket } from "../../services/socket"
 
 import {
   makeStyles,
@@ -101,9 +101,9 @@ const QuickAnswersModal = ({
   }, [open,])
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on('settings', (data) => {
+    const onSettingsQuickAnswersModal = (data) => {
       if (data.action === 'update') {
         setSettings((prevState) => {
           const aux = [...prevState]
@@ -112,10 +112,12 @@ const QuickAnswersModal = ({
           return aux
         })
       }
-    })
+    }
+
+    socket.on('settings', onSettingsQuickAnswersModal)
 
     return () => {
-      socket.disconnect()
+      socket.off("settings", onSettingsQuickAnswersModal)
     }
   }, [])
 

frontend/src/components/StatusChatEndModal/index.js

@@ -3,8 +3,8 @@ import React, { useState, useEffect, useRef, useContext } from "react"
 import * as Yup from "yup"
 import { Formik, Form, Field } from "formik"
 import { toast } from "react-toastify"
-import openSocket from 'socket.io-client'
+//import openSocket from 'socket.io-client'
-
+import { socket } from "../../services/socket"
 
 import {
   makeStyles,
@@ -91,9 +91,9 @@ const StatusChatEndModal = ({
 
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on('settings', (data) => {
+    const onSettingsStatusChatEndModal = (data) => {
       if (data.action === 'update') {
         setSettings((prevState) => {
           const aux = [...prevState]
@@ -102,10 +102,12 @@ const StatusChatEndModal = ({
           return aux
         })
       }
-    })
+    }
+
+    socket.on('settings', onSettingsStatusChatEndModal)
 
     return () => {
-      socket.disconnect()
+      socket.off("settings", onSettingsStatusChatEndModal)
     }
   }, [])
 

frontend/src/components/Ticket/index.js

@@ -2,7 +2,9 @@ import React, { useState, useEffect } from "react"
 import { useParams, useHistory } from "react-router-dom"
 
 import { toast } from "react-toastify"
-import openSocket from "socket.io-client"
+//import openSocket from "socket.io-client"
+import { socket } from "../../services/socket"
+
 import clsx from "clsx"
 
 import { Paper, makeStyles } from "@material-ui/core"
@@ -132,22 +134,32 @@ const Ticket = () => {
   }, [])
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on("connect", () => socket.emit("joinChatBox", ticketId))
+    const onConnectTicket = () => socket.emit("joinChatBox", ticketId)
+
+    onConnectTicket()
+
+    socket.on("connect", onConnectTicket)
+
+    const onTicketTicket = (data) => {
+      const isSameTicket = +data?.ticket?.id === +ticketId || +data.ticketId === +ticketId
+      if (!isSameTicket) return
 
-    socket.on("ticket", (data) => {
       if (data.action === "update") {
         setTicket(data.ticket)
       }
 
-      if (data.action === "delete") {
+      if (data.action === "deleteForever") {
+        console.log('delete forever')
         toast.success("Ticket deleted sucessfully.")
         history.push("/tickets")
       }
-    })
+    }
 
-    socket.on("contact", (data) => {
+    socket.on("ticket", onTicketTicket)
+
+    const onContactTicket = (data) => {
       if (data.action === "update") {
         setContact((prevState) => {
           if (prevState.id === data.contact?.id) {
@@ -156,9 +168,11 @@ const Ticket = () => {
           return prevState
         })
       }
-    })
+    }
 
-    socket.on("remoteTickesControllIdleOpen", (data) => {
+    socket.on("contact", onContactTicket)
+
+    const onRemoteTicketsControllIdleOpenTicket = (data) => {
       if (data.action === "update") {
         let url_ticketId
         try {
@@ -175,10 +189,15 @@ const Ticket = () => {
           console.log('error on try do the send seen: ', error)
         }
       }
-    })
+    }
+
+    socket.on("remoteTickesControllIdleOpen", onRemoteTicketsControllIdleOpenTicket)
 
     return () => {
-      socket.disconnect()
+      socket.off("connect", onConnectTicket)
+      socket.off("ticket", onTicketTicket)
+      socket.off("contact", onContactTicket)
+      socket.off("remoteTickesControllIdleOpen", onRemoteTicketsControllIdleOpenTicket)
     }
   }, [ticketId, history])
 

frontend/src/components/TicketListItem/index.js

@@ -22,7 +22,8 @@ import MarkdownWrapper from "../MarkdownWrapper"
 import { Tooltip } from "@material-ui/core"
 import { AuthContext } from "../../context/Auth/AuthContext"
 import toastError from "../../errors/toastError"
-import openSocket from 'socket.io-client'
+//import openSocket from 'socket.io-client'
+import { socket } from "../../services/socket"
 
 const useStyles = makeStyles(theme => ({
 	ticket: {
@@ -151,17 +152,18 @@ const TicketListItem = ({ ticket, remoteTicketsControll, settings }) => {
 
 
 	useEffect(() => {
-		const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+		//const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-		socket.on('remoteTickesControll', (data) => {
+		const onRemoteTickesControllTicketListItem = (data) => {
 			console.log('REMOTE TICKETS CONTROLL UPDATE2: ', data.tickets)
 			if (data.action === 'update') {
 				setRemoteTicketsControll(data.tickets)
 			}
-		})
+		}
 
+		socket.on('remoteTickesControll', onRemoteTickesControllTicketListItem)
 
-		socket.on('settings', (data) => {
+		const onSettingsTicketListItem = (data) => {
 			if (data.action === 'update') {
 				setSettings((prevState) => {
 					const aux = [...prevState]
@@ -170,11 +172,13 @@ const TicketListItem = ({ ticket, remoteTicketsControll, settings }) => {
 					return aux
 				})
 			}
-		})
+		}
 
+		socket.on('settings', onSettingsTicketListItem)
 
 		return () => {
-			socket.disconnect()
+			socket.off('remoteTickesControll', onRemoteTickesControllTicketListItem);
+			socket.off('settings', onSettingsTicketListItem);
 		}
 	}, [])
 

frontend/src/components/TicketsList/index.js

@@ -1,7 +1,7 @@
 import React, { useState, useEffect, useReducer, useContext } from "react"
 
-
+//import openSocket from "socket.io-client"
-import openSocket from "socket.io-client"
+import { socket } from "../../services/socket"
 
 import { makeStyles } from "@material-ui/core/styles"
 import List from "@material-ui/core/List"
@@ -243,27 +243,29 @@ const TicketsList = (props) => {
 
 		// if (tab=='search')return
 
-		const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+		//const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
 		const shouldUpdateTicket = ticket =>
+			(status === ticket.status) &&
 			(!ticket.userId || ticket.userId === user?.id || showAll) &&
 			(!ticket.queueId || selectedQueueIds.indexOf(ticket.queueId) > -1)
 
 		const notBelongsToUserQueues = ticket =>
 			ticket.queueId && selectedQueueIds.indexOf(ticket.queueId) === -1
 
-		socket.on("connect", () => {
+		const onConnectTicketList = () => {
 			if (status) {
 				socket.emit("joinTickets", status)
 			} else {
 				socket.emit("joinNotification")
 			}
+		}
 
-		})
+		onConnectTicketList()
 
+		socket.on("connect", onConnectTicketList)
 
-
+		const onTicketTicketList = data => {
-		socket.on("ticket", data => {
 
 			if (data.action === "updateUnread") {
 
@@ -292,10 +294,11 @@ const TicketsList = (props) => {
 			if (data.action === "delete") {
 				dispatch({ type: "DELETE_TICKET", payload: data.ticketId })
 			}
-		})
+		}
 
+		socket.on("ticket", onTicketTicketList)
 
-		socket.on("appMessage", data => {
+		const onAppMessageTicketList = data => {
 			if (data.action === "create" && shouldUpdateTicket(data.ticket)) {
 
 
@@ -307,7 +310,9 @@ const TicketsList = (props) => {
 					payload: data,
 				})
 			}
-		})
+		}
+
+		socket.on("appMessage", onAppMessageTicketList)
 
 		socket.on("contact", data => {
 			if (data.action === "update") {
@@ -318,16 +323,16 @@ const TicketsList = (props) => {
 			}
 		})
 
-
+		const onRemoteTickesControllTicketList = (data) => {
-		socket.on('remoteTickesControll', (data) => {
 			console.log('REMOTE TICKETS CONTROLL UPDATE 1: ', data.tickets)
 			if (data.action === 'update') {
 				setRemoteTicketsControll(data.tickets)
 			}
-		})
+		}
 
+		socket.on('remoteTickesControll', onRemoteTickesControllTicketList)
 
-		socket.on('settings', (data) => {
+		const onSettingsTicketList = (data) => {
 			if (data.action === 'update') {
 				setSettings((prevState) => {
 					const aux = [...prevState]
@@ -336,11 +341,17 @@ const TicketsList = (props) => {
 					return aux
 				})
 			}
-		})
+		}
 
+		socket.on('settings', onSettingsTicketList)
 
 		return () => {
-			socket.disconnect()
+			socket.off("ticket", onTicketTicketList)
+			socket.off('appMessage', onAppMessageTicketList);
+			socket.removeAllListeners("contact")
+			socket.off('connect', onConnectTicketList);
+			socket.off('settings', onSettingsTicketList);
+			socket.off('remoteTickesControll', onRemoteTickesControllTicketList);
 		}
 	}, [status, showAll, user, selectedQueueIds, tab])
 
@@ -349,7 +360,7 @@ const TicketsList = (props) => {
 		if (typeof updateCount === "function") {
 			updateCount(ticketsList.length)
 		}
-		if (ticketsList && status === "pending"){
+		if (ticketsList && status === "pending") {
 			setTickets(ticketsList)
 		}
 		// else{

frontend/src/components/TicketsManager/index.js

@@ -19,7 +19,6 @@ import FindInPageIcon from '@material-ui/icons/FindInPage'
 
 import FormControlLabel from "@material-ui/core/FormControlLabel"
 import Switch from "@material-ui/core/Switch"
-import openSocket from "socket.io-client"
 
 import NewTicketModal from "../NewTicketModal"
 import TicketsList from "../TicketsList"
@@ -153,7 +152,7 @@ const TicketsManager = () => {
   const [openCount, setOpenCount] = useState(0)
   const [pendingCount, setPendingCount] = useState(0)
 
-  const userQueueIds = user.queues.map((q) => q.id)
+  const userQueueIds = user?.queues?.map((q) => q?.id)
   const [selectedQueueIds, setSelectedQueueIds] = useState(userQueueIds || [])
 
   const [showContentSearch, setShowContentSearch] = useState(false)
@@ -178,9 +177,9 @@ const TicketsManager = () => {
   }, [setting])
 
   useEffect(() => {
-    if (user.profile.toUpperCase() === "ADMIN" ||
+    if (user?.profile?.toUpperCase() === "ADMIN" ||
-      user.profile.toUpperCase() === "SUPERVISOR" ||
+      user?.profile?.toUpperCase() === "SUPERVISOR" ||
-      user.profile.toUpperCase() === "MASTER") {
+      user?.profile?.toUpperCase() === "MASTER") {
       setShowAllTickets(true)
     }
     // eslint-disable-next-line react-hooks/exhaustive-deps
@@ -203,11 +202,11 @@ const TicketsManager = () => {
       if (tickets.length > 0) {
         const now = new Date()
         const differenceTime = tickets?.map(ticket => {
-          const createdAt = new Date(ticket.createdAt)
+          const createdAt = new Date(ticket?.createdAt)
           const difference = now - createdAt
           return difference
         })
-        const sumDifferences = differenceTime.reduce((total, difference) => total + difference, 0)
+        const sumDifferences = differenceTime?.reduce((total, difference) => total + difference, 0)
         const averageTimeMilliseconds = sumDifferences / tickets?.length
         let hours = Math.floor(averageTimeMilliseconds / 3600000)
         const minutes = Math.floor((averageTimeMilliseconds % 3600000) / 60000)

frontend/src/components/TransferTicketModal/index.js

@@ -1,6 +1,7 @@
 import React, { useState, useContext, useMemo, useEffect } from "react"
 import { useHistory } from "react-router-dom"
-import openSocket from "socket.io-client"
+//import openSocket from "socket.io-client"
+import { socket } from "../../services/socket"
 
 import Button from "@material-ui/core/Button"
 import Dialog from "@material-ui/core/Dialog"
@@ -110,9 +111,9 @@ const TransferTicketModal = ({ modalOpen, onClose, ticketid }) => {
 
 
 	useEffect(() => {
-		const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+		//const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-		socket.on('settings', (data) => {
+		const onSettingsTransferTicketModal = (data) => {
 			console.log('settings updated ----------------------------xxxxxxxxxxxx')
 
 			if (data.action === 'update') {
@@ -123,10 +124,12 @@ const TransferTicketModal = ({ modalOpen, onClose, ticketid }) => {
 					return aux
 				})
 			}
-		})
+		}
+
+		socket.on('settings', onSettingsTransferTicketModal)
 
 		return () => {
-			socket.disconnect()
+			socket.off("settings", onSettingsTransferTicketModal)
 		}
 	}, [])
 
@@ -228,7 +231,7 @@ const TransferTicketModal = ({ modalOpen, onClose, ticketid }) => {
 					{i18n.t("transferTicketModal.title")}
 				</DialogTitle>
 				<DialogContent dividers >
-					<FormControl variant="outlined" className={classes.maxWidth} style={{marginBottom: '8px'}}>
+					<FormControl variant="outlined" className={classes.maxWidth} style={{ marginBottom: '8px' }}>
 						{/* <InputLabel>{i18n.t("transferTicketModal.fieldQueueLabel")}</InputLabel> */}
 
 						<InputLabel>{'Usuário'}</InputLabel>
@@ -259,7 +262,7 @@ const TransferTicketModal = ({ modalOpen, onClose, ticketid }) => {
 							required
 						>
 							<MenuItem style={{ background: "white", }} value={''}>&nbsp;</MenuItem>
-							{queues.map((queue) => (
+							{queues?.map((queue) => (
 								<MenuItem
 									key={queue.id}
 									value={queue.id}

frontend/src/hooks/useAuth.js/index.js

@@ -1,6 +1,7 @@
 import { useState, useEffect } from 'react'
 import { useHistory } from 'react-router-dom'
-import openSocket from 'socket.io-client'
+//import openSocket from 'socket.io-client'
+import { socket } from '../../services/socket'
 
 import { toast } from 'react-toastify'
 
@@ -62,19 +63,19 @@ const useAuth = () => {
 
   useEffect(() => {
     const token = localStorage.getItem('token')
-    ;(async () => {
+      ; (async () => {
-      if (token) {
+        if (token) {
-        try {
+          try {
-          const { data } = await api.post('/auth/refresh_token')
+            const { data } = await api.post('/auth/refresh_token')
-          api.defaults.headers.Authorization = `Bearer ${data.token}`
+            api.defaults.headers.Authorization = `Bearer ${data.token}`
-          setIsAuth(true)
+            setIsAuth(true)
-          setUser(data.user)
+            setUser(data.user)
-        } catch (err) {
+          } catch (err) {
-          toastError(err)
+            toastError(err)
+          }
         }
-      }
+        setLoading(false)
-      setLoading(false)
+      })()
-    })()
   }, [])
 
   useEffect(() => {
@@ -90,7 +91,7 @@ const useAuth = () => {
   }, [])
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
     socket.on('user', (data) => {
       if (data.action === 'update' && data.user.id === user.id) {
@@ -98,7 +99,7 @@ const useAuth = () => {
       }
     })
 
-    socket.on('settings', (data) => {
+    const onSettingsAuth = (data) => {
       if (data.action === 'update') {
         setSetting((prevState) => {
           const aux = [...prevState]
@@ -107,10 +108,13 @@ const useAuth = () => {
           return aux
         })
       }
-    })
+    }
+
+    socket.on('settings', onSettingsAuth)
 
     return () => {
-      socket.disconnect()
+      socket.removeAllListeners('user');
+      socket.off('settings', onSettingsAuth);
     }
   }, [user])
 

frontend/src/hooks/useWhatsApps/index.js

@@ -1,5 +1,7 @@
 import { useState, useEffect, useReducer } from "react";
-import openSocket from "socket.io-client";
+//import openSocket from "socket.io-client";
+import { socket } from "../../services/socket";
+
 import toastError from "../../errors/toastError";
 
 
@@ -126,7 +128,7 @@ const useWhatsApps = () => {
 	}, []);
 
 	useEffect(() => {
-		const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
+		//const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
 
 		socket.on("whatsapp", data => {
 			if (data.action === "update") {
@@ -158,7 +160,9 @@ const useWhatsApps = () => {
 
 
 		return () => {
-			socket.disconnect();
+			socket.removeAllListeners('whatsapp');
+			socket.removeAllListeners('whatsappSession');
+			socket.removeAllListeners('whatsappSessionMonit');
 		};
 	}, []);
 

frontend/src/layout/MainListItems.js

@@ -31,7 +31,8 @@ import { i18n } from '../translate/i18n'
 import { WhatsAppsContext } from '../context/WhatsApp/WhatsAppsContext'
 import { AuthContext } from '../context/Auth/AuthContext'
 import { Can } from '../components/Can'
-import openSocket from 'socket.io-client'
+//import openSocket from 'socket.io-client'
+import { socket } from '../services/socket'
 import api from '../services/api'
 
 
@@ -118,9 +119,9 @@ const MainListItems = (props) => {
   }
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on('settings', (data) => {
+    const onSettingsMainListItem = (data) => {
       if (data.action === 'update') {
         setSettings((prevState) => {
           const aux = [...prevState]
@@ -129,10 +130,12 @@ const MainListItems = (props) => {
           return aux
         })
       }
-    })
+    }
+
+    socket.on('settings', onSettingsMainListItem)
 
     return () => {
-      socket.disconnect()
+      socket.off('settings', onSettingsMainListItem);
     }
   }, [])
 

frontend/src/pages/Campaign/index.js

@@ -1,7 +1,8 @@
 import React, { useState, useCallback, useEffect, useReducer, useContext } from 'react'
 import { toast } from 'react-toastify'
 
-import openSocket from 'socket.io-client'
+//import openSocket from 'socket.io-client'
+import { socket } from '../../services/socket'
 
 import { makeStyles } from '@material-ui/core/styles'
 import { green } from '@material-ui/core/colors'
@@ -296,10 +297,9 @@ const Campaign = () => {
     }
 
     useEffect(() => {
-        const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+        //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-
+        const onContactsBulkCampaing = (data) => {
-        socket.on("contactsBulkInsertOnQueueStatus", (data) => {
             if (data.action === 'update') {
 
                 if (String(data.insertOnQueue.adminId) === String(user.id)) {
@@ -312,19 +312,24 @@ const Campaign = () => {
                 }
 
             }
-        })
+        }
 
-        socket.on('campaign', (data) => { 
+        socket.on("contactsBulkInsertOnQueueStatus", onContactsBulkCampaing)
+
+        const onCampaignCampaign = (data) => {
 
             if (data.action === 'update') {
                 dispatch({ type: "UPDATE_CAMPAIGNS", payload: data.campaign })
             }
-        }) 
+        }
+
+        socket.on('campaign', onCampaignCampaign)
 
 
 
         return () => {
-            socket.disconnect()
+            socket.off("campaign", onCampaignCampaign)
+            socket.off("contactsBulkInsertOnQueueStatus", onContactsBulkCampaing)
         }
     }, [user.id])
 

frontend/src/pages/Connections/index.js

@@ -2,7 +2,8 @@ import React, { useState, useCallback, useEffect, useContext } from 'react'
 import { toast } from 'react-toastify'
 import { format, parseISO } from 'date-fns'
 
-import openSocket from 'socket.io-client'
+//import openSocket from 'socket.io-client'
+import { socket } from '../../services/socket'
 
 import { makeStyles } from '@material-ui/core/styles'
 import { green, red, yellow, grey } from '@material-ui/core/colors'
@@ -451,15 +452,17 @@ const Connections = () => {
   }, [])
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on('diskSpaceMonit', (data) => {
+    const onDiskSpaceMonitConnections = (data) => {
       if (data.action === 'update') {
         setDiskSpaceInfo(data.diskSpace)
       }
-    })
+    }
 
-    socket.on('settings', (data) => {
+    socket.on('diskSpaceMonit', onDiskSpaceMonitConnections)
+
+    const onSettingsConnections = (data) => {
       if (data.action === 'update') {
         setSettings((prevState) => {
           const aux = [...prevState]
@@ -468,10 +471,13 @@ const Connections = () => {
           return aux
         })
       }
-    })
+    }
+
+    socket.on('settings', onSettingsConnections)
 
     return () => {
-      socket.disconnect()
+      socket.off("settings", onSettingsConnections)
+      socket.off("diskSpaceMonit", onDiskSpaceMonitConnections)
     }
   }, [])
 

frontend/src/pages/Contacts/index.js

@@ -1,5 +1,6 @@
 import React, { useState, useEffect, useReducer, useCallback, useContext } from "react"
-import openSocket from "socket.io-client"
+//import openSocket from "socket.io-client"
+import { socket } from "../../services/socket"
 import { toast } from "react-toastify"
 import { useHistory } from "react-router-dom"
 
@@ -260,9 +261,9 @@ const Contacts = () => {
   }, [searchParam, pageNumber])
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on("contactsBulkInsertOnQueueStatus", (data) => {
+    const onContactsBulkContacts = (data) => {
       if (data.action === 'update') {
 
         if (String(data.insertOnQueue.adminId) === String(user.id)) {
@@ -278,9 +279,11 @@ const Contacts = () => {
         }
 
       }
-    })
+    }
 
-    socket.on("contact", (data) => {
+    socket.on("contactsBulkInsertOnQueueStatus", onContactsBulkContacts)
+
+    const onContactContacts = (data) => {
       if (data.action === "update" || data.action === "create") {
         dispatch({ type: "UPDATE_CONTACTS", payload: data.contact })
       }
@@ -288,10 +291,13 @@ const Contacts = () => {
       if (data.action === "delete") {
         dispatch({ type: "DELETE_CONTACT", payload: +data.contactId })
       }
-    })
+    }
+
+    socket.on("contact", onContactContacts)
 
     return () => {
-      socket.disconnect()
+      socket.off("contact", onContactContacts)
+      socket.off("contactsBulkInsertOnQueueStatus", onContactsBulkContacts)
     }
   }, [user, history])
 

frontend/src/pages/Dashboard/index.js

@@ -17,7 +17,8 @@ import { AuthContext } from "../../context/Auth/AuthContext"
 import { i18n } from "../../translate/i18n";
 import Chart from "./Chart"
 import PieChart from "./PieChart"
-import openSocket from "socket.io-client"
+//import openSocket from "socket.io-client"
+import { socket } from "../../services/socket"
 import api from "../../services/api"
 
 import { Can } from "../../components/Can"
@@ -356,46 +357,54 @@ const Dashboard = () => {
 
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on("ticketStatus", (data) => {
+    const onTicketsStatusDashboard = (data) => {
       if (data.action === "update") {
         setStatus("")
         setStatus(data.ticketStatus.status)
       }
-    })
+    }
 
-    socket.on("onlineStatus", (data) => {
+    socket.on("ticketStatus", onTicketsStatusDashboard)
+
+    const onOnlineStatusDashboard = (data) => {
       if (data.action === "logout" || data.action === "update") {
 
         dispatch({ type: "UPDATE_STATUS_ONLINE", payload: data.userOnlineTime })
       } else if (data.action === "delete") {
         dispatch({ type: "DELETE_USER_STATUS", payload: data.userOnlineTime })
       }
-    })
+    }
 
-    socket.on("user", (data) => {
+    socket.on("onlineStatus", onOnlineStatusDashboard)
+
+    const onUserDashboard = (data) => {
       if (data.action === "delete") {
         dispatch({ type: "DELETE_USER", payload: +data.userId })
       }
-    })
+    }
+
+    socket.on("user", onUserDashboard)
 
     return () => {
-      socket.disconnect()
+      socket.off("user", onUserDashboard)
+      socket.off("onlineStatus", onOnlineStatusDashboard)
+      socket.off("ticketStatus", onTicketsStatusDashboard)
     }
   }, [])
 
   const handleSelectedQueue = useCallback((queueSelected) => {
-    if(queueSelected !== 'All'){
+    if (queueSelected !== 'All') {
       const queueIndex = user?.queues?.findIndex((q) => q.id === parseInt(queueSelected));
       const queueIds = []
       queueIds.push(user?.queues[queueIndex]?.id);
       setSelectedQueue(queueIds);
-    }else{
+    } else {
       const queueIds = user?.queues?.map((queue) => queue.id);
       setSelectedQueue(queueIds);
     }
-  },[user, setSelectedQueue])
+  }, [user, setSelectedQueue])
 
   useEffect(() => {
     if (ticketStatusChange === "") return
@@ -532,7 +541,7 @@ const Dashboard = () => {
                 <Grid item container spacing={3}>
                   <Grid item xs={12} sm={12} md={6} lg={6}>
                     <Paper className={classes.fixedHeightPaper} variant="outlined">
-                      <Chart allTickets={usersOnlineInfo} selectedQueue = {selectedQueue}/>
+                      <Chart allTickets={usersOnlineInfo} selectedQueue={selectedQueue} />
                     </Paper>
                   </Grid>
                   <Grid item xs={12} sm={12} md={6} lg={6}>

frontend/src/pages/Position/index.js

@@ -1,5 +1,6 @@
 import React, { useState, useContext, useEffect, useReducer } from "react"
-import openSocket from "socket.io-client"
+//import openSocket from "socket.io-client"
+import { socket } from "../../services/socket"
 
 import {
   Button,
@@ -125,9 +126,9 @@ const Position = () => {
   }, [searchParam, pageNumber])
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on("position", (data) => {
+    const onPositionPosition = (data) => {
       if (data.action === "update" || data.action === "create") {
         dispatch({ type: "UPDATE_POSITIONS", payload: data.position })
       }
@@ -138,10 +139,12 @@ const Position = () => {
           payload: +data.positionId,
         })
       }
-    })
+    }
+
+    socket.on("position", onPositionPosition)
 
     return () => {
-      socket.disconnect()
+      socket.off("position", onPositionPosition)
     }
   }, [])
 

frontend/src/pages/Queues/index.js

@@ -1,6 +1,7 @@
 import React, { useEffect, useReducer, useState, useContext } from 'react'
 
-import openSocket from 'socket.io-client'
+//import openSocket from 'socket.io-client'
+import { socket } from '../../services/socket'
 
 import {
   Button,
@@ -123,9 +124,9 @@ const Queues = () => {
   }, [])
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on('queue', (data) => {
+    const onQueueQueues = (data) => {
       if (data.action === 'update' || data.action === 'create') {
         dispatch({ type: 'UPDATE_QUEUES', payload: data.queue })
       }
@@ -133,9 +134,11 @@ const Queues = () => {
       if (data.action === 'delete') {
         dispatch({ type: 'DELETE_QUEUE', payload: data.queueId })
       }
-    })
+    }
 
-    socket.on('settings', (data) => {
+    socket.on('queue', onQueueQueues)
+
+    const onSettingsQueues = (data) => {
       if (data.action === 'update') {
         setSettings((prevState) => {
           const aux = [...prevState]
@@ -144,10 +147,13 @@ const Queues = () => {
           return aux
         })
       }
-    })
+    }
+
+    socket.on('settings', onSettingsQueues)
 
     return () => {
-      socket.disconnect()
+      socket.off("settings", onSettingsQueues)
+      socket.off("queue", onQueueQueues)
     }
   }, [])
 

frontend/src/pages/QuickAnswers/index.js

@@ -1,5 +1,6 @@
 import React, { useState, useContext, useEffect, useReducer } from "react"
-import openSocket from "socket.io-client"
+//import openSocket from "socket.io-client"
+import { socket } from "../../services/socket"
 
 import {
   Button,
@@ -125,9 +126,9 @@ const QuickAnswers = () => {
   }, [searchParam, pageNumber])
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on("quickAnswer", (data) => {
+    const onQuickAnswerQuickAnswers = (data) => {
       if (data.action === "update" || data.action === "create") {
         dispatch({ type: "UPDATE_QUICK_ANSWERS", payload: data.quickAnswer })
       }
@@ -138,10 +139,11 @@ const QuickAnswers = () => {
           payload: +data.quickAnswerId,
         })
       }
-    })
+    }
+    socket.on("quickAnswer", onQuickAnswerQuickAnswers)
 
     return () => {
-      socket.disconnect()
+      socket.off("quickAnswer", onQuickAnswerQuickAnswers)
     }
   }, [])
 

frontend/src/pages/Report/index.js

@@ -18,7 +18,8 @@ import MaterialTable from 'material-table'
 import LogoutIcon from '@material-ui/icons/CancelOutlined'
 import apiBroker from "../../services/apiBroker"
 import fileDownload from 'js-file-download'
-import openSocket from "socket.io-client"
+//import openSocket from "socket.io-client"
+import { socket } from "../../services/socket"
 import { i18n } from "../../translate/i18n"
 import Switch from '@mui/material/Switch'
 
@@ -381,10 +382,10 @@ const Report = () => {
             const tickets = data.tickets.map(ticket => {
               ticket.isRemote = ticket.isRemote ? 'Remoto' : 'Comum';
               return ({
-              ...ticket,
+                ...ticket,
-              messagesToFilter: ticket.messages.map(message => message.body).join(' '),
+                messagesToFilter: ticket.messages.map(message => message.body).join(' '),
-              link: `${process.env.REACT_APP_FRONTEND_URL}/tickets/${ticket.id}`
+                link: `${process.env.REACT_APP_FRONTEND_URL}/tickets/${ticket.id}`
-            })
+              })
             })
             dispatchQ({ type: "LOAD_QUERY", payload: tickets })
             setHasMore(data.hasMore)
@@ -591,9 +592,9 @@ const Report = () => {
 
   useEffect(() => {
 
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on("queryOnQueueStatus", (data) => {
+    const onQueryOnQueueStatusReport = (data) => {
       if (data.action === 'update') {
 
         if (String(data.queryOnQueue.adminId) === String(userA.id)) {
@@ -604,35 +605,39 @@ const Report = () => {
         }
 
       }
-    })
+    }
+
+    socket.on("queryOnQueueStatus", onQueryOnQueueStatusReport)
+
+    const onOnlineStatusReport = (data) => {
+
+      let date = new Date().toLocaleDateString('pt-BR').split('/')
+      let dateToday = `${date[2]}-${date[1]}-${date[0]}`
+
+      if (data.action === "logout" || (data.action === "update" &&
+        ((`${startDate}` === `${endDate}`) && (`${endDate}` === `${dateToday}`) && (`${startDate}` === `${dateToday}`)))) {
+
+        dispatchQ({ type: "UPDATE_STATUS_ONLINE", payload: data.userOnlineTime })
+
+      }
+      else if (data.action === "delete") {
+        dispatchQ({ type: "DELETE_USER_STATUS", payload: data.userOnlineTime })
+      }
+
+    }
+
+    const onUserReport = (data) => {
+
+      if (data.action === "delete") {
+        dispatch({ type: "DELETE_USER", payload: +data.userId })
+      }
+    }
 
     if (reportOption === '2') {
 
+      socket.on("onlineStatus", onOnlineStatusReport)
 
-      socket.on("onlineStatus", (data) => {
+      socket.on("user", onUserReport)
-
-        let date = new Date().toLocaleDateString('pt-BR').split('/')
-        let dateToday = `${date[2]}-${date[1]}-${date[0]}`
-
-        if (data.action === "logout" || (data.action === "update" &&
-          ((`${startDate}` === `${endDate}`) && (`${endDate}` === `${dateToday}`) && (`${startDate}` === `${dateToday}`)))) {
-
-          dispatchQ({ type: "UPDATE_STATUS_ONLINE", payload: data.userOnlineTime })
-
-        }
-        else if (data.action === "delete") {
-          dispatchQ({ type: "DELETE_USER_STATUS", payload: data.userOnlineTime })
-        }
-
-      })
-
-      socket.on("user", (data) => {
-
-        if (data.action === "delete") {
-          dispatch({ type: "DELETE_USER", payload: +data.userId })
-        }
-      })
-
 
     }
     else if (reportOption === "1") {
@@ -641,7 +646,9 @@ const Report = () => {
     }
 
     return () => {
-      socket.disconnect()
+      socket.off("onlineStatus", onOnlineStatusReport)
+      socket.off("user", onUserReport)
+      socket.off("queryOnQueueStatus", onQueryOnQueueStatusReport)
     }
 
 
@@ -687,7 +694,7 @@ const Report = () => {
 
 
   const renderSwitch = (param) => {
-    if(userA.profile !== 'supervisor'){
+    if (userA.profile !== 'supervisor') {
       switch (param) {
         case 'empty':
           return (
@@ -880,7 +887,7 @@ const Report = () => {
                 <>
                   <MTable data={query}
                     columns={userA.profile !== 'supervisor' ? columnsData : columnsDataSuper}
-                    hasChild={userA.profile !== 'supervisor' ? true :false}
+                    hasChild={userA.profile !== 'supervisor' ? true : false}
                     removeClickRow={false}
 
                     handleScroll={handleScroll}

frontend/src/pages/SchedulesReminder/index.js

@@ -28,8 +28,8 @@ import { render } from '@testing-library/react'
 // import Modal from "../../../..ChatEnd/ModalChatEnd";  
 import Modal from "../../components/ModalUpdateScheduleReminder"
 
-import openSocket from "socket.io-client"
+//import openSocket from "socket.io-client"
-
+import { socket } from "../../services/socket"
 
 
 
@@ -204,11 +204,9 @@ const SchedulesReminder = () => {
 
   useEffect(() => {
 
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
-
-    socket.on("schedulingNotify", (data) => {
-
 
+    const onSchedulingNotifySchedulesRemider = (data) => {
 
       setLoading(true)
 
@@ -228,10 +226,12 @@ const SchedulesReminder = () => {
       setLoading(false)
 
 
-    })
+    }
+
+    socket.on("schedulingNotify", onSchedulingNotifySchedulesRemider)
 
     return () => {
-      socket.disconnect()
+      socket.off("schedulingNotify", onSchedulingNotifySchedulesRemider)
     }
   }, [])
 

frontend/src/pages/Settings/index.js

@@ -1,5 +1,6 @@
 import React, { useState, useEffect, useContext } from 'react'
-import openSocket from 'socket.io-client'
+//import openSocket from 'socket.io-client'
+import { socket } from '../../services/socket.js'
 
 import { makeStyles } from '@material-ui/core/styles'
 import Paper from '@material-ui/core/Paper'
@@ -124,9 +125,9 @@ const Settings = () => {
 
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on('settings', (data) => {
+    const onSettingsSettings = (data) => {
       console.log('settings updated ----------------------------')
 
       if (data.action === 'update') {
@@ -137,10 +138,12 @@ const Settings = () => {
           return aux
         })
       }
-    })
+    }
+
+    socket.on('settings', onSettingsSettings)
 
     return () => {
-      socket.disconnect()
+      socket.off("settings", onSettingsSettings)
     }
   }, [])
 
@@ -179,7 +182,11 @@ const Settings = () => {
   }
 
   const getSettingValue = (key, _obj = false) => {
-    const { value, obj } = settings.find((s) => s.key === key)
+    //const { value, obj } = settings.find((s) => s.key === key)
+    const setting = settings.find((s) => s.key === key)
+
+    const value = setting?.value || ""
+    const obj = setting?.obj || null
 
     if (_obj)
       return obj

frontend/src/pages/StatusChatEnd/index.js

@@ -1,5 +1,6 @@
 import React, { useState, useContext, useEffect, useReducer } from "react"
-import openSocket from "socket.io-client"
+//import openSocket from "socket.io-client"
+import { socket } from "../../services/socket"
 
 import {
   Button,
@@ -131,9 +132,9 @@ const StatusChatEnd = () => {
   }, [searchParam, pageNumber])
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on("statusChatEnd", (data) => {
+    const onStatusChatEndStatusChatEnd = (data) => {
       if (data.action === "update" || data.action === "create") {
         dispatch({ type: "UPDATE_STATUS_CHAT_END", payload: data.statusChatEnd })
       }
@@ -144,10 +145,12 @@ const StatusChatEnd = () => {
           payload: +data.statusChatEndId,
         })
       }
-    })
+    }
+
+    socket.on("statusChatEnd", onStatusChatEndStatusChatEnd)
 
     return () => {
-      socket.disconnect()
+      socket.off("statusChatEnd", onStatusChatEndStatusChatEnd)
     }
   }, [])
 

frontend/src/pages/Users/index.js

@@ -1,6 +1,7 @@
 import React, { useState, useEffect, useReducer, useContext } from "react"
 import { toast } from "react-toastify"
-import openSocket from "socket.io-client"
+//import openSocket from "socket.io-client"
+import { socket } from "../../services/socket"
 
 import { makeStyles } from "@material-ui/core/styles"
 import Paper from "@material-ui/core/Paper"
@@ -165,9 +166,9 @@ const Users = () => {
 
 
   useEffect(() => {
-    const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
+    //const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-    socket.on("user", (data) => {
+    const onUserUsers = (data) => {
       if (data.action === "update" || data.action === "create") {
         dispatch({ type: "UPDATE_USERS", payload: data.user })
       }
@@ -175,10 +176,11 @@ const Users = () => {
       if (data.action === "delete") {
         dispatch({ type: "DELETE_USER", payload: +data.userId })
       }
-    })
+    }
 
+    socket.on("user", onUserUsers)
 
-    socket.on('settings', (data) => {
+    const onSettingsUsers = (data) => {
       if (data.action === 'update') {
         setSettings((prevState) => {
           const aux = [...prevState]
@@ -187,10 +189,12 @@ const Users = () => {
           return aux
         })
       }
-    })
+    }
+    socket.on('settings', onSettingsUsers)
 
     return () => {
-      socket.disconnect()
+      socket.off("settings", onSettingsUsers)
+      socket.off("user", onUserUsers)
     }
   }, [])
 

frontend/src/services/socket.js

@@ -0,0 +1,14 @@
+import { io } from 'socket.io-client';
+
+// "undefined" means the URL will be computed from the `window.location` object
+const URL = process.env.REACT_APP_BACKEND_URL
+
+export const socket = io(URL, 
+//{
+//     withCredentials: true,
+//     extraHeaders: {
+//         "my-custom-header": "abcd"
+//     },
+    // transports: ['websocket',  'polling']
+//}
+);