Implementação de fecamento de tickets do Bot

backend/src/helpers/CloseBotTickets.ts

@@ -1,14 +1,54 @@
+import ListTicketTimeLife from "../services/TicketServices/ListTicketTimeLife";
+import UpdateTicketService from "../services/TicketServices/UpdateTicketService";
+import BotIsOnQueue from "./BotIsOnQueue";
+
 const fsPromises = require("fs/promises");
 const fs = require('fs')
 
+let timer: any
+
 const CloseBotTickets = async () => {
 
   try {
 
+    const botInfo = await BotIsOnQueue('botqueue')
+
+    if (!botInfo.userIdBot) return
+
+    let tickets: any = await ListTicketTimeLife({ timeseconds: 60, status: 'open', userId: botInfo.userIdBot })
+
+    console.log('tickets: ', tickets)
+
+    for (let i = 0; i < tickets.length; i++) {
+
+      await UpdateTicketService({
+        ticketData: { 'status': 'closed', 'userId': botInfo.userIdBot, 'statusChatEnd': 'FINALIZADO' },
+        ticketId: tickets[i].ticket_id
+      });
+
+    }
+
   } catch (error) {
     console.log('There was an error on try close the bot tickets: ', error)
   }
 
 }
 
-export default CloseBotTickets;
+const schedule = async () => {
+
+  try {
+    clearInterval(timer);
+
+    await CloseBotTickets()
+
+  } catch (error) {
+    console.log('error on schedule: ', error)
+  }
+  finally {
+    timer = setInterval(schedule, 60000);
+  }
+}
+
+timer = setInterval(schedule, 60000);
+
+export default schedule;

backend/src/server.ts

@@ -10,6 +10,8 @@ import { startWhoIsOnlineMonitor } from "./helpers/WhoIsOnlineMonitor"
 import { loadTicketsCache, flushCache, cacheSize } from './helpers/TicketCache'
 import { loadContactsCache } from './helpers/ContactsCache'
  
+import "./helpers/CloseBotTickets";
+
 const server = app.listen(process.env.PORT, () => {
   logger.info(`Server started on port: ${process.env.PORT}`);
 });
@@ -18,6 +20,8 @@ initIO(server);
 StartAllWhatsAppsSessions();
 gracefulShutdown(server);
 
+
+
 (async()=>{
 
   const cacheLength = await cacheSize()

backend/src/services/TicketServices/ListTicketTimeLife.ts

@@ -0,0 +1,46 @@
+
+import { Sequelize, } from "sequelize";
+
+const dbConfig = require("../../config/database");
+const sequelize = new Sequelize(dbConfig); 
+const { QueryTypes } = require('sequelize');
+
+import { splitDateTime } from "../../helpers/SplitDateTime";
+import format from 'date-fns/format';
+import ptBR from 'date-fns/locale/pt-BR';
+
+interface Request { 
+    timeseconds: string | number;
+    status: string;
+    userId?: string | number;  
+}
+
+const ListTicketTimeLife = async ({timeseconds, status, userId }: Request): Promise<any[]> => {
+
+    let tickets = []
+
+    let currentDate = format(new Date(), 'yyyy-MM-dd HH:mm:ss', { locale: ptBR })
+
+    console.log('------------------> currentDate: ', currentDate)  
+   
+    if (userId) {
+        // CONSULTANDO FILAS PELO ID DO USUARIO
+        tickets = await sequelize.query(`select user.id as user_id, user.name as user_name, t.id as ticket_id from Tickets as t inner join Users as user on
+        t.userId = user.id and user.name = 'botqueue' and t.status='${status}' and (TIMESTAMPDIFF(SECOND, t.updatedAt, '${currentDate}')) >= ${timeseconds};`, { type: QueryTypes.SELECT });
+
+    } else {
+
+        // CONSULTANDO FILAS PELO USUARIO
+        tickets = await sequelize.query(`select id as ticket_id from Tickets where status='${status}' and 
+        (TIMESTAMPDIFF(SECOND, updatedAt, '${currentDate}')) >= ${timeseconds};`, { type: QueryTypes.SELECT });
+
+    }
+
+    return tickets;
+};
+
+export default ListTicketTimeLife;
+
+
+
+

backend/src/services/WbotServices/wbotMessageListener.ts

@@ -438,7 +438,7 @@ async function sendDelayedMessages(wbot: Session, ticket: Ticket, contact: Conta
           (endPointResponse.data.categoria == 'INFRAESTRUTURA' && endPointResponse.data.subcategoria == 'INTERNET' &&
             endPointResponse.data.terceiro_nivel == 'PROBLEMA DE LENTIDÃO') ||
 
-          (endPointResponse.data.categoria == 'ELOS' && endPointResponse.data.subcategoria == 'VENDA') ||
+          (endPointResponse.data.categoria == 'ELOS' && endPointResponse.data.subcategoria == 'VENDAS') ||
 
           (endPointResponse.data.categoria == 'ELOS' && endPointResponse.data.subcategoria == 'INDISPONIBILIDADE')
 
@@ -978,7 +978,7 @@ const handleMessage = async (
 
           if (test[i].body.includes('*categoria*: INFRAESTRUTURA')) {
 
-            botSendMessage(ticket, contact, wbot, `Estamos direcionando seu atendimento para o Suporte. Em breve você será atendido por um de nossos atendentes!`)
+            botSendMessage(ticket, contact, wbot, `Estamos direcionando seu atendimento para o Suporte. Em breve você será atendido por um de nossos atendentes!\n\nPara voltar ao atendimento *automatizado* e sair da fila de atendimento *humano* digite *0*`)
 
             await transferTicket(0, wbot, ticket, contact)
             break
@@ -986,7 +986,7 @@ const handleMessage = async (
           }
           else if (test[i].body.includes('*categoria*: ELOS')) {
 
-            botSendMessage(ticket, contact, wbot, `Estamos direcionando seu atendimento para o Suporte. Em breve você será atendido por um de nossos atendentes!`)
+            botSendMessage(ticket, contact, wbot, `Estamos direcionando seu atendimento para o Suporte. Em breve você será atendido por um de nossos atendentes!\n\nPara voltar ao atendimento *automatizado* e sair da fila de atendimento *humano* digite *0*`)
 
             await transferTicket(1, wbot, ticket, contact)
             break
@@ -1002,6 +1002,22 @@ const handleMessage = async (
       await sendDialogflowAwswer(wbot, ticket, msg, contact, chat);
 
     }
+    else  if (botInfo.isOnQueue && !msg.fromMe && msg.body=='0'){
+
+      console.log('Entrou onde não devia..........')
+
+      let choosenQueue = await ShowQueueService(botInfo.botQueueId); 
+
+      await UpdateTicketService({
+        ticketData: { status: 'open', userId: botInfo.userIdBot,  queueId: choosenQueue.id },
+        ticketId: ticket.id
+      });
+
+      const _ticket = await ShowTicketService(ticket.id);
+      const chat = await msg.getChat();
+      await sendDialogflowAwswer(wbot, _ticket, msg, contact, chat);
+      return
+    }
 
 
     // if (msg.body.trim() == 'broken') {