diff --git a/backend/src/helpers/CheckContactOpenTickets.ts b/backend/src/helpers/CheckContactOpenTickets.ts
index 4739606..52c6700 100644
--- a/backend/src/helpers/CheckContactOpenTickets.ts
+++ b/backend/src/helpers/CheckContactOpenTickets.ts
@@ -1,13 +1,29 @@
 import { Op } from "sequelize";
 import AppError from "../errors/AppError";
 import Ticket from "../models/Ticket";
+import ListWhatsAppsNumber from "../services/WhatsappService/ListWhatsAppsNumber";
 
 const CheckContactOpenTickets = async (contactId: number | string, whatsappId: number | string): Promise<void> => {
 
+
+  // let whats = await ListWhatsAppsNumber(whatsappId)
+
+  // console.log('----> whats: ', whats)
+
   const ticket = await Ticket.findOne({
-    where: { contactId, whatsappId, status: { [Op.or]: ["open", "pending"] } }
+    // where: { contactId, whatsappId, status: { [Op.or]: ["open", "pending"] } }
+
+    where: {
+      [Op.and]: [
+        { contactId: contactId },
+        { whatsappId: whatsappId },
+        { status: { [Op.or]: ["open", "pending"] } },
+      ]
+    }
   });
 
+  console.log('>>>>>>>>>>>>>> ticket: ', (JSON.parse(JSON.stringify(ticket))))
+
   if (ticket) {
     throw new AppError("ERR_OTHER_OPEN_TICKET");
   }
diff --git a/backend/src/services/TicketServices/CreateTicketService.ts b/backend/src/services/TicketServices/CreateTicketService.ts
index 34eef8f..bfa6576 100644
--- a/backend/src/services/TicketServices/CreateTicketService.ts
+++ b/backend/src/services/TicketServices/CreateTicketService.ts
@@ -55,6 +55,8 @@ const CreateTicketService = async ({
     console.log('matchingQueue: ', matchingQueue)
     const queueId = matchingQueue ? matchingQueue.queueId : undefined
 
+    console.log('contactId, defaultWhatsapp.id: ',contactId, defaultWhatsapp.id)
+
     await CheckContactOpenTickets(contactId, defaultWhatsapp.id);
 
     const { isGroup } = await ShowContactService(contactId);