diff --git a/backend/src/controllers/TicketController.ts b/backend/src/controllers/TicketController.ts
index 38b4218..bf63ec2 100644
--- a/backend/src/controllers/TicketController.ts
+++ b/backend/src/controllers/TicketController.ts
@@ -120,12 +120,21 @@ export const remoteTicketCreation = async (
   const { contact_from, contact_to, msg, contact_name }: any = req.body;
 
   const validate = ["contact_from", "contact_to", "msg"];
+  const validateOnlyNumber = ["contact_from", "contact_to"];
 
   for (let prop of validate) {
     if (!req.body[prop])
       return res
         .status(400)
         .json({ error: `Property '${prop}' is undefined.` });
+    
+    if(validateOnlyNumber.includes(prop)){
+      if(!(/^\d+$/.test(req.body[prop]))){
+        return res
+          .status(400)
+          .json({ error: `The property '${prop}' must be a number` });
+      }
+    }
   }
 
   const whatsapp = await Whatsapp.findOne({
diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index d0b1a8f..55f0552 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -497,7 +497,12 @@ const queuesOutBot = async (wbot: Session, botId: string | number) => {
   return { queues, greetingMessage };
 };
 
-const transferTicket = async (queueName: any, wbot: any, ticket: Ticket) => {
+const transferTicket = async (
+  queueName: any,
+  wbot: any,
+  ticket: Ticket,
+  sendGreetingMessage?: boolean
+) => {
   const botInfo = await BotIsOnQueue("botqueue");
 
   console.log("kkkkkkkkkkkkkkkkkkkkk queueName: ", queueName);
@@ -519,16 +524,24 @@ const transferTicket = async (queueName: any, wbot: any, ticket: Ticket) => {
     queue = queues[queueName];
   }
 
-  if (queue) await botTransferTicket(queue, ticket);
+  if (queue) await botTransferTicket(queue, ticket, sendGreetingMessage);
 };
 
-const botTransferTicket = async (queues: Queue, ticket: Ticket) => {
+const botTransferTicket = async (
+  queues: Queue,
+  ticket: Ticket,
+  sendGreetingMessage?: boolean
+) => {
   await ticket.update({ userId: null });
 
   await UpdateTicketService({
     ticketData: { status: "pending", queueId: queues.id },
     ticketId: ticket.id
   });
+
+  if (sendGreetingMessage && queues?.greetingMessage?.length > 0) {
+    botSendMessage(ticket, queues.greetingMessage);
+  }
 };
 
 const botTransferTicketToUser = async (
@@ -759,12 +772,28 @@ const handleMessage = async (
       await verifyQueue(wbot, msg, ticket, contact);
     }
 
+    const botInfo = await BotIsOnQueue("botqueue");
+
     // Transfer to agent
-    if (!msg.fromMe) {
-      const filteredUsers = await findByContain("user:*", "name", msg?.body);  
- 
+    // O bot interage com o cliente e encaminha o atendimento para fila de atendende quando o usuário escolhe a opção falar com atendente
+    if (
+      !msg.fromMe &&
+      ((ticket.status == "open" &&
+        botInfo &&
+        ticket.userId == +botInfo.userIdBot) ||
+        ticket.status == "pending" ||
+        ticket.status == "queueChoice")
+    ) {
+      const filteredUsers = await findByContain("user:*", "name", msg?.body);
+
+      console.log("######## filteredUsers: ", filteredUsers);
 
       if (filteredUsers && filteredUsers.length > 0) {
+        if (botInfo.isOnQueue) {
+          transferTicket(filteredUsers[0].name, wbot, ticket, true);
+          return;
+        }
+
         const whatsappQueues = await ListWhatsappQueuesByUserQueue(
           +filteredUsers[0].id
         );
@@ -791,12 +820,6 @@ const handleMessage = async (
     }
     //
 
-    // O bot interage com o cliente e encaminha o atendimento para fila de atendende quando o usuário escolhe a opção falar com atendente
-
-    //Habilitar esse caso queira usar o bot
-    const botInfo = await BotIsOnQueue("botqueue");
-    // const botInfo = { isOnQueue: false, botQueueId: 0, userIdBot: 0 };
-
     if (
       botInfo.isOnQueue &&
       !msg.fromMe &&
@@ -844,11 +867,6 @@ const handleMessage = async (
           menuMsg?.transferToQueue &&
           menuMsg.transferToQueue.trim().length > 0
         ) {
-          console.log(
-            "YYYYYYYYYYYYYYYYYYYY menuMsg.transferToQueue: ",
-            menuMsg.transferToQueue
-          );
-
           transferTicket(menuMsg.transferToQueue.trim(), wbot, ticket);
         }
       }