diff --git a/backend/src/services/TicketServices/FindOrCreateTicketServiceBot.ts b/backend/src/services/TicketServices/FindOrCreateTicketServiceBot.ts
index 38d7f6b..42d7d53 100644
--- a/backend/src/services/TicketServices/FindOrCreateTicketServiceBot.ts
+++ b/backend/src/services/TicketServices/FindOrCreateTicketServiceBot.ts
@@ -6,144 +6,162 @@ import Ticket from "../../models/Ticket";
 import ShowWhatsAppService from "../WhatsappService/ShowWhatsAppService";
 import ShowTicketService from "./ShowTicketService";
 import AppError from "../../errors/AppError";
-import { userInfo } from "os"; 
+import { userInfo } from "os";
 import ShowQueueService from "../QueueService/ShowQueueService";
 import UpdateTicketService from "./UpdateTicketService";
-
+import { getSettingValue } from "../../helpers/WhaticketSettings";
+import ListWhatsAppsNumber from "../WhatsappService/ListWhatsAppsNumber";
 
 const FindOrCreateTicketServiceBot = async (
-    contact: Contact,
-    whatsappId: number,
-    unreadMessages: number,
-    groupContact?: Contact
+  contact: Contact,
+  whatsappId: number,
+  unreadMessages: number,
+  groupContact?: Contact
 ): Promise<any> => {
+  try {
+    // let ticket = await Ticket.findOne({
+    //     where: {
+    //         status: {
+    //             [Op.or]: ["open", "pending", "queueChoice"]
+    //         },
+    //         contactId: groupContact ? groupContact.id : contact.id
+    //     }
+    // });
 
-    try {
+    let ticket;
 
-        let ticket = await Ticket.findOne({
-            where: {
-                status: {
-                    [Op.or]: ["open", "pending", "queueChoice"]
-                },
-                contactId: groupContact ? groupContact.id : contact.id
-            }
+    if (getSettingValue("oneContactChatWithManyWhats")?.value == "enabled") {
+      let whats = await ListWhatsAppsNumber(whatsappId);
+
+      ticket = await Ticket.findOne({
+        where: {
+          status: {
+            [Op.or]: ["open", "pending", "queueChoice"]
+          },
+          contactId: groupContact ? groupContact.id : contact.id,
+          whatsappId: { [Op.in]: whats.whatsapps.map((w: any) => w.id) }
+        }
+      });
+    } else {
+      ticket = await Ticket.findOne({
+        where: {
+          status: {
+            [Op.or]: ["open", "pending", "queueChoice"]
+          },
+          contactId: groupContact ? groupContact.id : contact.id
+        }
+      });
+    }
+
+    const { queues, greetingMessage, phoneNumberId } =
+      await ShowWhatsAppService(whatsappId);
+
+    //Habilitar esse caso queira usar o bot
+    const botInfo = await BotIsOnQueue("botqueue");
+    // const botInfo = { isOnQueue: false }
+
+    if (ticket) {
+      await ticket.update({ unreadMessages });
+    }
+
+    // if (!ticket && groupContact) {
+    //     ticket = await Ticket.findOne({
+    //         where: {
+    //             contactId: groupContact.id
+    //         },
+    //         order: [["updatedAt", "DESC"]]
+    //     });
+
+    //     if (ticket) {
+
+    //         await ticket.update({
+    //             status: "pending",
+    //             userId: null,
+    //             unreadMessages
+    //         });
+    //     }
+    // }
+
+    if (!ticket && !groupContact) {
+      console.log("BOT CREATING OR REOPENING THE TICKET");
+
+      ticket = await Ticket.findOne({
+        where: {
+          contactId: contact.id,
+          userId: botInfo.userIdBot,
+          whatsappId: whatsappId
+        },
+        order: [["updatedAt", "DESC"]]
+      });
+
+      if (ticket) {
+        await ticket.update({
+          status: "open",
+          userId: botInfo.userIdBot,
+          unreadMessages
         });
 
-        const { queues, greetingMessage, phoneNumberId } =
-          await ShowWhatsAppService(whatsappId);
+        console.log("lxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx");
 
-
-        //Habilitar esse caso queira usar o bot
-        const botInfo = await BotIsOnQueue('botqueue')
-        // const botInfo = { isOnQueue: false }
-
-
-
-        if (ticket) {
-            await ticket.update({ unreadMessages });
-        }
-
-        // if (!ticket && groupContact) {
-        //     ticket = await Ticket.findOne({
-        //         where: {
-        //             contactId: groupContact.id
-        //         },
-        //         order: [["updatedAt", "DESC"]]
-        //     });
-
-
-
-        //     if (ticket) {
-
-        //         await ticket.update({
-        //             status: "pending",
-        //             userId: null,
-        //             unreadMessages
-        //         });
-        //     }
-        // }
-
-        if (!ticket && !groupContact) {
-
-            console.log('BOT CREATING OR REOPENING THE TICKET')
-
-            ticket = await Ticket.findOne({
-                where: {
-                    contactId: contact.id,
-                    userId: botInfo.userIdBot
-                },
-                order: [["updatedAt", "DESC"]]
-            });
-
-            if (ticket) {
-
-                await ticket.update({
-                    status: "open",
-                    userId: botInfo.userIdBot,
-                    unreadMessages
-                });
-
-                console.log('lxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx')
-
-                await dialogFlowStartContext(contact, ticket, botInfo);
-
-            }
-        }
-
-        let created = false
-
-        if (!ticket) {
-
-            created = true
-
-            let status = "open"
-
-            if (queues.length > 1 && !botInfo.isOnQueue) {
-                status = "queueChoice"
-            }
-
-            ticket = await Ticket.create({
-              contactId: groupContact ? groupContact.id : contact.id,
-              status: status,
-              userId: botInfo.userIdBot,
-              isGroup: !!groupContact,
-              unreadMessages,
-              whatsappId,
-              phoneNumberId
-            });
-
-            console.log('yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy')
-
-            await dialogFlowStartContext(contact, ticket, botInfo);
-
-        }
-
-        ticket = await ShowTicketService(ticket.id);
-
-        return { ticket, created };
-
-    } catch (error: any) {
-        console.error('===> Error on FindOrCreateTicketServiceBot.ts file: \n', error)
-        throw new AppError(error.message);
+        await dialogFlowStartContext(contact, ticket, botInfo);
+      }
     }
+
+    let created = false;
+
+    if (!ticket) {
+      created = true;
+
+      let status = "open";
+
+      if (queues.length > 1 && !botInfo.isOnQueue) {
+        status = "queueChoice";
+      }
+
+      ticket = await Ticket.create({
+        contactId: groupContact ? groupContact.id : contact.id,
+        status: status,
+        userId: botInfo.userIdBot,
+        isGroup: !!groupContact,
+        unreadMessages,
+        whatsappId,
+        phoneNumberId
+      });
+
+      console.log("yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy");
+
+      await dialogFlowStartContext(contact, ticket, botInfo);
+    }
+
+    ticket = await ShowTicketService(ticket.id);
+
+    return { ticket, created };
+  } catch (error: any) {
+    console.error(
+      "===> Error on FindOrCreateTicketServiceBot.ts file: \n",
+      error
+    );
+    throw new AppError(error.message);
+  }
 };
 
 export default FindOrCreateTicketServiceBot;
 
-async function dialogFlowStartContext(contact: Contact, ticket: Ticket, botInfo: any) {
+async function dialogFlowStartContext(
+  contact: Contact,
+  ticket: Ticket,
+  botInfo: any
+) {
+  let msg: any = { type: "chat", from: `${contact.number}@c.us`, body: "0" };
 
-    let msg: any = { type: 'chat', from: `${contact.number}@c.us`, body: '0' };
+  let queue = await ShowQueueService(botInfo.botQueueId);
 
-    let queue = await ShowQueueService(botInfo.botQueueId);
+  await UpdateTicketService({
+    ticketData: { queueId: queue.id },
+    ticketId: ticket.id
+  });
 
-    await UpdateTicketService({
-        ticketData: { queueId: queue.id },
-        ticketId: ticket.id
-    });
+  ticket = await ShowTicketService(ticket.id);
 
-    ticket = await ShowTicketService(ticket.id); 
-
-    // await sendDialogflowAnswer(ticket.whatsappId, ticket, msg, contact, false);
- 
+  // await sendDialogflowAnswer(ticket.whatsappId, ticket, msg, contact, false);
 }
-
diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index 204b03b..c017331 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -184,7 +184,11 @@ const verifyMediaMessage = async (
     phoneNumberId: msg?.phoneNumberId,
     fromAgent: false
   };
-  if(messageData.mediaType === 'video' || messageData.mediaType === 'audio' && getSettingValue('blockAudioVideoMedia')?.value === 'enabled'){
+  if (
+    messageData.mediaType === "video" ||
+    (messageData.mediaType === "audio" &&
+      getSettingValue("blockAudioVideoMedia")?.value === "enabled")
+  ) {
     mediaAuthorized = false;
   }
   if (msg?.fromMe) {
@@ -201,35 +205,48 @@ const verifyMediaMessage = async (
         body: media.filename
       };
     }
-    if(mediaAuthorized){
+    if (mediaAuthorized) {
       try {
         await writeFileAsync(
-          join(__dirname, "..", "..", "..", "..", "..", "public", media.filename),
+          join(
+            __dirname,
+            "..",
+            "..",
+            "..",
+            "..",
+            "..",
+            "public",
+            media.filename
+          ),
           media.data,
           "base64"
-          );
-        } catch (err) {
-          Sentry.captureException(err);
-          logger.error(`There was an error: wbotMessageLitener.ts: ${err}`);
-        }
+        );
+      } catch (err) {
+        Sentry.captureException(err);
+        logger.error(`There was an error: wbotMessageLitener.ts: ${err}`);
+      }
     }
   }
-  if(mediaAuthorized){
+  if (mediaAuthorized) {
     await ticket.update({ lastMessage: msg.body || media.filename });
     const newMessage = await CreateMessageService({ messageData });
     return newMessage;
-  }else{
-    if (ticket.status !== "queueChoice") { 
-    botSendMessage(
-      ticket,
-      `Atenção! Mensagem ignorada, tipo de mídia não suportado.`
+  } else {
+    if (ticket.status !== "queueChoice") {
+      botSendMessage(
+        ticket,
+        `Atenção! Mensagem ignorada, tipo de mídia não suportado.`
       );
     }
-      messageData.body = `Mensagem de *${messageData.mediaType}* ignorada, tipo de mídia não suportado.`;
-      messageData.mediaUrl = '';
-      await ticket.update({ lastMessage: `Mensagem de *${messageData.mediaType}* ignorada, tipo de mídia não suportado.`});
-      const newMessage = await CreateMessageService({ messageData });
-      console.log(`--------->>> Mensagem do tipo: ${messageData.mediaType}, ignorada!`)
+    messageData.body = `Mensagem de *${messageData.mediaType}* ignorada, tipo de mídia não suportado.`;
+    messageData.mediaUrl = "";
+    await ticket.update({
+      lastMessage: `Mensagem de *${messageData.mediaType}* ignorada, tipo de mídia não suportado.`
+    });
+    const newMessage = await CreateMessageService({ messageData });
+    console.log(
+      `--------->>> Mensagem do tipo: ${messageData.mediaType}, ignorada!`
+    );
   }
 };
 
@@ -318,12 +335,15 @@ const verifyMessage = async (
     quotedMsgId: quotedMsg,
     phoneNumberId: msg?.phoneNumberId
   };
-
   if (msg?.fromMe) {
     const botInfo = await BotIsOnQueue("botqueue");
 
     if (botInfo.isOnQueue) {
-      const ura: any = await get({ key: "ura" });
+      let whatsapp = await whatsappCache(ticket.whatsappId);
+
+      const ura: any = await get({
+        key: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
+      });
 
       if (ura && !ura.includes(JSON.stringify(msg?.body))) {
         messageData = { ...messageData, fromAgent: true };
@@ -341,7 +361,7 @@ const verifyMessage = async (
     } else {
       messageData = { ...messageData, body: JSON.stringify(msg.vCards) };
     }
-  } 
+  }
 
   await CreateMessageService({ messageData });
 };
@@ -399,12 +419,17 @@ const verifyQueue = async (
         ticketId: ticket.id
       });
 
-      const data = await get({ key: "ura", parse: true });
+      const whatsapp = await whatsappCache(ticket.whatsappId);
+
+      const data = await get({
+        key: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
+        parse: true
+      });
 
       await createObject({
         whatsappId: `${ticket.whatsappId}`,
         contactId: `${ticket.contactId}`,
-        identifier: "ura",
+        identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
         value: data[1].id,
         history: `|${data[1].id}`
       });
@@ -435,7 +460,7 @@ const verifyQueue = async (
       body = `\u200e${choosenQueue.greetingMessage}`;
     }
 
-    io.emit('notifyPeding', {data: {ticket, queue: choosenQueue}});
+    io.emit("notifyPeding", { data: { ticket, queue: choosenQueue } });
 
     sendWhatsAppMessageSocket(ticket, body);
   } else {
@@ -779,7 +804,7 @@ const handleMessage = async (
         unreadMessages
         // groupContact
       );
-    } 
+    }
 
     if (getSettingValue("oneContactChatWithManyWhats")?.value == "disabled") {
       // Para responder para o cliente pelo mesmo whatsapp que ele enviou a mensagen
@@ -1004,8 +1029,17 @@ const handleMessage = async (
 };
 
 const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
-  let lastId = await findObject(whatsappId, contactId, "ura");
-  const data: any = await get({ key: "ura", parse: true });
+  let whatsapp = await whatsappCache(whatsappId);
+
+  let lastId = await findObject(
+    whatsappId,
+    contactId,
+    whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
+  );
+  const data: any = await get({
+    key: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
+    parse: true
+  });
 
   console.log("lastId[0]: ", lastId[0]);
 
@@ -1013,13 +1047,17 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
     await createObject({
       whatsappId,
       contactId,
-      identifier: "ura",
+      identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
       value: data[1].id,
       history: `|${data[1].id}`
     });
   }
 
-  lastId = await findObject(whatsappId, contactId, "ura");
+  lastId = await findObject(
+    whatsappId,
+    contactId,
+    whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
+  );
   console.log("LAST ID: ", lastId);
   let option: any;
 
@@ -1043,7 +1081,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
           let uraOptionSelected = await findObject(
             whatsappId,
             contactId,
-            "ura"
+            whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
           );
 
           uraOptionSelected = uraOptionSelected[4].split("|");
@@ -1052,7 +1090,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
             await createObject({
               whatsappId,
               contactId,
-              identifier: "ura",
+              identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
               value: data[1].id,
               history: `|${data[1].id}`
             });
@@ -1068,7 +1106,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
             await createObject({
               whatsappId,
               contactId,
-              identifier: "ura",
+              identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
               value: id,
               history
             });
@@ -1091,7 +1129,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
       await createObject({
         whatsappId,
         contactId,
-        identifier: "ura",
+        identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
         value: response.id,
         history
       });
@@ -1101,7 +1139,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
       await createObject({
         whatsappId,
         contactId,
-        identifier: "ura",
+        identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
         value: data[1].id,
         history: `|${data[1].id}`
       });
@@ -1121,7 +1159,11 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
   }
 
   async function mainOptionsMenu(userTyped: any) {
-    let currentMenu = await findObject(whatsappId, contactId, "ura");
+    let currentMenu = await findObject(
+      whatsappId,
+      contactId,
+      whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
+    );
 
     const menuValues = data
       .filter((m: any) => m.idmaster == currentMenu[3])
@@ -1141,7 +1183,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
         await createObject({
           whatsappId,
           contactId,
-          identifier: "ura",
+          identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
           value: response.id,
           history
         });
@@ -1328,7 +1370,13 @@ async function vcard(msg: any) {
 }
 
 async function backUra(whatsappId: any, contactId: any, data: any) {
-  let uraOptionSelected = await findObject(whatsappId, contactId, "ura");
+  let whatsapp = await whatsappCache(whatsappId);
+
+  let uraOptionSelected = await findObject(
+    whatsappId,
+    contactId,
+    whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
+  );
 
   uraOptionSelected = uraOptionSelected[4].split("|").filter(Boolean);
 
@@ -1349,7 +1397,7 @@ async function backUra(whatsappId: any, contactId: any, data: any) {
   await createObject({
     whatsappId,
     contactId,
-    identifier: "ura",
+    identifier: whatsapp?.number ? `ura_${whatsapp?.number}` : "ura",
     value: id,
     history
   });
@@ -1365,7 +1413,13 @@ async function historyUra(
   id: any,
   remove?: boolean
 ) {
-  let uraOptionSelected = await findObject(whatsappId, contactId, "ura");
+  let whatsapp = await whatsappCache(whatsappId);
+
+  let uraOptionSelected = await findObject(
+    whatsappId,
+    contactId,
+    whatsapp?.number ? `ura_${whatsapp?.number}` : "ura"
+  );
   let history = "";
 
   console.log("SELECED OPTION uraOptionSelected: ", uraOptionSelected);
@@ -1387,3 +1441,13 @@ async function historyUra(
 async function whatsappInfo(whatsappId: string | number) {
   return await Whatsapp.findByPk(whatsappId);
 }
+async function whatsappCache(whatsappId: any) {
+  let whatsapp = await get({ key: "whatsapp:*", parse: true });
+
+  let uraByNumber = await get({ key: "ura_*", parse: true });
+  // console.log("------------------------> uraByNumber: ", uraByNumber);
+
+  whatsapp = whatsapp.filter((w: any) => +w?.id == +whatsappId);
+
+  if (whatsapp && whatsapp.length > 0 && uraByNumber) return whatsapp[0];
+}