Versão com ajustes para producao

backend/src/helpers/BotIsOnQueue.ts

@@ -5,7 +5,11 @@ import os from 'os';
 
 import ListUsersService from "../services/UserServices/ListUsersService"
 
-const _botIsOnQueue = async (botName: string) => {
+const _botIsOnQueue = async (botName: string, accept: boolean = true) => {
+
+  if (!accept) {
+    return { isOnQueue: false }
+  }
 
   const botInfoFile = dir.join(os.tmpdir(), `botInfo.json`);
 
@@ -18,7 +22,7 @@ const _botIsOnQueue = async (botName: string) => {
 
       console.log('botInfo.json file exists');
 
-      const botInfo = fs.readFileSync(botInfoFile,  {encoding:'utf8', flag:'r'});
+      const botInfo = fs.readFileSync(botInfoFile, { encoding: 'utf8', flag: 'r' });
 
       return JSON.parse(botInfo)
 
@@ -28,7 +32,7 @@ const _botIsOnQueue = async (botName: string) => {
 
 
   } catch (error) {
-    console.log('There was an error on try to read the botInfo.json file: ',error)
+    console.log('There was an error on try to read the botInfo.json file: ', error)
   }
 
 

backend/src/models/Contact.ts

@@ -49,6 +49,10 @@ class Contact extends Model<Contact> {
   @Column
   useDialogflow: boolean;
 
+  @Default(false)
+  @Column
+  accept: boolean;
+
   @CreatedAt
   createdAt: Date;
 

backend/src/services/DialogflowServices/CreateSessionDialogflow.ts

@@ -8,6 +8,7 @@ import { logger } from "../../utils/logger";
 const sessions : Map<number, SessionsClient> = new Map<number, SessionsClient>();
 
 const createDialogflowSession = async (id:number, projectName:string, jsonContent:string) : Promise<SessionsClient | undefined> => {
+      
     if(sessions.has(id)) {
         return sessions.get(id);
     }
@@ -26,7 +27,11 @@ const createDialogflowSession = async (id:number, projectName:string, jsonConten
     return session;
 }
  
+
 const createDialogflowSessionWithModel = async (model: Dialogflow) : Promise<SessionsClient | undefined> => {
+
+    // console.log('uuuuuuuuuuuuuuuuuuuuuuuuuuu 0004: ',model)
+
     return createDialogflowSession(model.id, model.projectName, model.jsonContent);
 }
 

backend/src/services/TicketServices/FindOrCreateTicketService.ts

@@ -30,7 +30,7 @@ const FindOrCreateTicketService = async (
 
 
   //Habilitar esse caso queira usar o bot
-  const botInfo = await BotIsOnQueue('botqueue') 
+  const botInfo = await BotIsOnQueue('botqueue', contact.accept) 
   // const botInfo = { isOnQueue: false }
 
 

backend/src/services/WbotServices/wbotMessageListener.ts

@@ -96,6 +96,8 @@ const verifyContact = async (msgContact: any): Promise<Contact> => {
 
   const contact = CreateOrUpdateContactService(contactData);
 
+  // console.log('----------> contact: ', JSON.parse(JSON.stringify(contact)))
+
   return contact;
 };
 
@@ -520,17 +522,17 @@ async function sendDelayedMessages(wbot: Session, ticket: Ticket, contact: Conta
 
       console.log('>>>>>>>>>>>>>>> msgAction: ', msgAction, ' | msgAction.actions[1]: ', msgAction.actions[1])
 
-      const contact_custom_field = await ShowContactCustomFieldService(contact.id)
+      // const contact_custom_field = await ShowContactCustomFieldService(contact.id)
 
-      if (contact_custom_field && contact_custom_field.length > 0) {
+      // if (contact_custom_field && contact_custom_field.length > 0) {
 
-        const msg_endpoint = await queryEndPointHit(contact_custom_field[0].value)
+      //   const msg_endpoint = await queryEndPointHit(contact_custom_field[0].value)
 
-        await monitoramento_response2(msg_endpoint, wbot, contact, ticket, contact_custom_field[0].value)
+      //   await monitoramento_response2(msg_endpoint, wbot, contact, ticket, contact_custom_field[0].value)
 
-      }
+      // }
 
-      console.log('************* contact_custom_field: ', contact_custom_field)
+      // console.log('************* contact_custom_field: ', contact_custom_field)
 
       // OLD
       // const msg = await wbot.sendMessage(`${contact.number}@c.us`, msgAction.msgBody);
@@ -595,8 +597,15 @@ const sendDialogflowAwswer = async (
   ticket: Ticket,
   msg: any,
   contact: Contact,
-  chat: Chat
+  chat: Chat,
+  startDialog: boolean = false
 ) => {
+
+  if (startDialog)
+    msg.body = 'menu'
+
+  console.log('uuuuuuuuuuuuuuuuuuuuuuuuuuu 04')
+
   const session = await createDialogflowSessionWithModel(ticket.queue.dialogflow);
   if (session === undefined) {
     return;
@@ -605,23 +614,22 @@ const sendDialogflowAwswer = async (
   // Make disponible later from session out
   // wbot.sendPresenceAvailable();  
 
-  // console.log('typeof(msg.type): ', typeof (msg.type), ' | msg.type: ', msg.type)
+  console.log('uuuuuuuuuuuuuuuuuuuuuuuuuuu 4')
-
-
-  //  console.log('KKKKKKKKK msg: ', msg)
-  //  console.log('KKKKKKKKK msg2: ', msg['body'])
-
 
   if (msg.type != 'chat') {
     botSendMessage(ticket, contact, wbot, `Desculpe, nao compreendi!\nEnvie apenas texto quando estiver interagindo com o bot!\n _Digite *0* para voltar ao menu principal._`)
     return
   }
 
+  console.log('uuuuuuuuuuuuuuuuuuuuuuuuuuu 5')
+
   if (msg.type == 'chat' && String(msg.body).length > 120) {
     botSendMessage(ticket, contact, wbot, `Desculpe, nao compreendi!\nTexto acima de 120 caracteres!\n _Digite *0* para voltar ao menu principal._`)
     return
   }
 
+  console.log('uuuuuuuuuuuuuuuuuuuuuuuuuuu 6')
+
   let dialogFlowReply = await queryDialogFlow(
     session,
     ticket.queue.dialogflow.projectName,
@@ -668,15 +676,16 @@ const verifyQueue = async (
   let choosenQueue = null
 
   //Habilitar esse caso queira usar o bot
-  const botInfo = await BotIsOnQueue('botqueue')
+  let botInfo = await BotIsOnQueue('botqueue', contact.accept)
   // const botInfo = { isOnQueue: false, botQueueId: 0, userIdBot: 0 }
 
+  console.log('::::::::::::> contact.accept: ', contact.accept)
+
   if (botInfo.isOnQueue) {
 
     choosenQueue = await ShowQueueService(botInfo.botQueueId);
 
   }
-
   else if (queues.length === 1) {
     selectedOption = 1;
     choosenQueue = queues[+selectedOption - 1];
@@ -689,6 +698,7 @@ const verifyQueue = async (
     selectedOption = selectedOption.replace(/[^1-9]/g, '')
     ///////////////////////////////////
 
+    if (+selectedOption == 1 || +selectedOption == 2)
       choosenQueue = queues[+selectedOption - 1];
   }
 
@@ -696,6 +706,32 @@ const verifyQueue = async (
 
   if (choosenQueue) {
 
+    // console.log('---------------> choosendQueue: ', choosenQueue)
+
+    if (choosenQueue.name == 'sim') {
+
+      await contact.update({ accept: true });
+
+      botInfo = await BotIsOnQueue('botqueue')
+
+      choosenQueue = await ShowQueueService(botInfo.botQueueId);
+
+    }
+    else if (choosenQueue.name == 'nao') {
+
+      await SendWhatsAppMessage({ body: `\u200e${choosenQueue.greetingMessage}`, ticket });
+
+      await UpdateTicketService({
+        ticketData: { status: 'closed' },
+        ticketId: ticket.id
+      });
+
+      console.log('QUEUE NAO')
+
+      return
+
+    }
+
     // Atualizando o status do ticket para mostrar notificação para o atendente da fila escolhida pelo usuário. De queueChoice para pending
     if (queues.length > 1 && !botInfo.isOnQueue) {
 
@@ -715,21 +751,32 @@ const verifyQueue = async (
     // O bot abre a mensagem na fila para atender o usuario
     if (botInfo.isOnQueue) {
 
+      console.log('uuuuuuuuuuuuuuuuuuuuuuuuuuu 1')
+
       await UpdateTicketService({
         ticketData: { status: 'open', userId: botInfo.userIdBot },
         ticketId: ticket.id
       });
 
+      console.log('uuuuuuuuuuuuuuuuuuuuuuuuuuu 2')
+
       const _ticket = await ShowTicketService(ticket.id);
       // const chat = await msg.getChat();
+
+      console.log('uuuuuuuuuuuuuuuuuuuuuuuuuuu 3')
+
       const chat = wbot.chat
-      await sendDialogflowAwswer(wbot, _ticket, msg, contact, chat);
+      await sendDialogflowAwswer(wbot, _ticket, msg, contact, chat, true);
+
+      console.log('uuuuuuuuuuuuuuuuuuuuuuuuuuu 03')
       return
 
 
     }
     //
 
+
+
     let body = ''
 
     if (botOptions.length > 0) {
@@ -744,13 +791,15 @@ const verifyQueue = async (
 
     sendWhatsAppMessageSocket(ticket, body)
 
+    // console.log('uuuuuuuuuuuuuuuuuuuuuuuuuuu 3 body: ',body)
+
   }
   else {
 
 
     //test del transfere o  atendimento se entrar na ura infinita 
     let ticket_message = await ShowTicketMessage(ticket.id, false);
-    if (ticket_message.length > 10) {
+    if (ticket_message.length > 20) {
 
       await UpdateTicketService({ ticketData: { status: 'pending', queueId: queues[0].id }, ticketId: ticket.id });
 
@@ -760,7 +809,10 @@ const verifyQueue = async (
       let options = "";
 
       queues.forEach((queue, index) => {
+
+        if (queue.name == 'sim' || queue.name == 'nao')
           options += `*${index + 1}* - ${queue.name}\n`;
+
       });
 
       const body = `\u200e${greetingMessage}\n${options}`;
@@ -773,7 +825,6 @@ const verifyQueue = async (
 
           sendWhatsAppMessageSocket(ticket, body)
 
-
         },
         3000,
         ticket.id
@@ -790,7 +841,7 @@ const verifyQueue = async (
 
 const transferTicket = async (queueIndex: number, wbot: Session, ticket: Ticket, contact: Contact) => {
 
-  const botInfo = await BotIsOnQueue('botqueue')
+  const botInfo = await BotIsOnQueue('botqueue', contact.accept)
 
   const queuesWhatsGreetingMessage = await queuesOutBot(wbot, botInfo.botQueueId)
 
@@ -975,6 +1026,24 @@ const handleMessage = async (
 
     if (msg.fromMe) {
 
+      if (/\u200e/.test(msg.body[0])) {
+
+        // remove this in the future because impact have process impact
+        const queue = await Queue.findOne(
+          {
+            where: { name: 'nao' },
+            raw: true,
+            attributes: ['name', 'greetingMessage']
+          });
+
+        if (queue && queue.greetingMessage.trim() == msg.body.replace(/\u200e/, '').trim()) {
+          return
+        }
+
+      }
+
+      console.log('PASSOU -------------')
+
       // console.log('FROM ME: ', msg.fromMe, ' | /\u200e/.test(msg.body[0]: ', (/\u200e/.test(msg.body[0])))
 
       // messages sent automatically by wbot have a special character in front of it
@@ -1043,8 +1112,19 @@ const handleMessage = async (
 
     const contact = await verifyContact(msgContact);
 
+
     // console.log('----------> contact: ', JSON.parse(JSON.stringify(contact)))
 
+    // let contactAux =  JSON.parse(JSON.stringify(contact))
+
+    // console.log('contactAux.accept: ',contactAux.accept)
+
+    // if(contactAux && !contactAux.accept){
+
+    //   return
+
+    // }
+
 
 
     if (unreadMessages === 0 && whatsapp.farewellMessage && whatsapp.farewellMessage === msg.body) return;
@@ -1056,9 +1136,6 @@ const handleMessage = async (
       // groupContact
     );
 
-    console.log('okkkkkkkkkkkkkkkkkk 1')
-
-
     // 
     // await updateTicketCacheByTicketId(ticket.id, {'contact.profilePicUrl': ticket.contact.profilePicUrl})
 
@@ -1075,8 +1152,6 @@ const handleMessage = async (
         throw new AppError(error.message);
       }
 
-
-
     }
     // 
 
@@ -1089,10 +1164,6 @@ const handleMessage = async (
     }
 
 
-    console.log('okkkkkkkkkkkkkkkkkk 2')
-
-
-
     if (
       !ticket.queue &&
       !chat.isGroup &&
@@ -1100,28 +1171,21 @@ const handleMessage = async (
       !ticket.userId &&
       whatsapp.queues.length >= 1
     ) {
+
       await verifyQueue(wbot, msg, ticket, contact);
+
     }
 
-
-
-    console.log('okkkkkkkkkkkkkkkkkk 3')
-
-
     // O bot interage com o cliente e encaminha o atendimento para fila de atendende quando o usuário escolhe a opção falar com atendente
 
     //Habilitar esse caso queira usar o bot
-    const botInfo = await BotIsOnQueue('botqueue')
+    const botInfo = await BotIsOnQueue('botqueue', contact.accept)
     // const botInfo = { isOnQueue: false, botQueueId: 0, userIdBot: 0 }
     if (botInfo.isOnQueue && !msg.fromMe && ticket.userId == botInfo.userIdBot) {
 
-      console.log('okkkkkkkkkkkkkkkkkk 4')
-
       // TEST DEL
       let test: any = await ShowTicketMessage(ticket.id, false, true, 5);
 
-      console.log('okkkkkkkkkkkkkkkkkk 5 test: ', test)
-
       if (test && test.length > 0 && test[0].body.includes('Se deseja solicitar atendimento de urgência, digite *1*') && msg.body == '1') {
 
         console.log('===================================> ENDPOINT REQUEST')
@@ -1151,8 +1215,6 @@ const handleMessage = async (
       }
       // 
 
-      console.log('okkkkkkkkkkkkkkkkkk 6')
-
       await sendDialogflowAwswer(wbot, ticket, msg, contact, chat);
 
     }