ajustes para eviatar ura infinita de bots

backend/src/helpers/MostRepeatedPhrase.ts

@@ -0,0 +1,58 @@
+import { subSeconds } from "date-fns";
+import Message from "../models/Message";
+
+import { Op, Sequelize } from "sequelize";
+
+const mostRepeatedPhrase = async (ticketId: number | string, fromMe: boolean = false) => {
+
+    let res: any = { body: '', occurrences: 0 }
+
+    try {
+        const mostRepeatedPhrase: any = await Message.findOne({
+            where: {
+                ticketId: ticketId,
+                fromMe: fromMe ? fromMe : 0,
+                body: {
+                    [Op.notRegexp]: '^[0-9]+$',
+                },
+                updatedAt: {
+                    [Op.between]: [+subSeconds(new Date(), 150), +new Date()],
+                },
+            },
+            attributes: [
+                'body',
+                [Sequelize.fn('COUNT', Sequelize.col('body')), 'occurrences'],
+            ],
+
+            group: ['body'],
+            order: [[Sequelize.literal('occurrences'), 'DESC']],
+            limit: 1,
+        });
+
+        if (mostRepeatedPhrase) {
+
+            const { body, occurrences } = mostRepeatedPhrase.get();
+
+            console.log(`The most repeated phrase is "${body}" with ${occurrences} occurrences.`);
+
+            const isNumber = /^\d+$/.test(body.trim());
+
+            if (!isNumber) {
+
+                return { body, occurrences }
+            }
+
+
+        } else {
+            console.log('No phrases found.');
+        }
+    } catch (error) {
+        console.log('error on MostRepeatedPhrase: ', error)
+    }
+
+
+
+    return { body: '', occurrences: 0 }
+}
+
+export default mostRepeatedPhrase;

backend/src/services/TicketServices/ShowTicketMessage.ts

@@ -48,7 +48,7 @@ const ShowTicketMessage = async (
       body: { [Op.regexp]: regexp },
     }
   }
-  else {
+  else if (params.length > 0) {
     where_clause = {
       ticketId: ticketId,
       fromMe: fromMe ? fromMe : 0,
@@ -58,20 +58,17 @@ const ShowTicketMessage = async (
       body: {
         [Op.or]: paramsQuery(params)
       } 
-      // body: {
-      //   [Op.or]: [
-      //     {
-      //       [Op.like]: '%não compreendi%'
-      //     },
-      //     {
-      //       [Op.like]: '%não captei%'
-      //     },
-      //     {
-      //       [Op.like]: '%Não consegui compreender%'
-      //     }
-      //   ]
-      // },
     }
+  }
+  else if (params.length === 0) {
+    
+    where_clause = {
+      ticketId: ticketId,
+      fromMe: fromMe ? fromMe : 0,
+    } 
+
+
+
   } 
 
 

backend/src/services/WbotServices/SendWhatsAppMessage.ts

@@ -45,7 +45,8 @@ const SendWhatsAppMessage = async ({
 
   try {
 
-    let timestamp = Math.floor(Date.now() / 1000)
+    // let timestamp = Math.floor(Date.now() / 1000)
+    let timestamp =  Date.now() +String(Math.floor(Math.random() * 1000))
     var timetaken = `########################################${timestamp}| TicketId: ${ticket.id} => Time taken to send the message`;
 
     console.time(timetaken) 

backend/src/services/WbotServices/wbotMessageListener.ts

@@ -36,7 +36,7 @@ import UpdateTicketService from "../TicketServices/UpdateTicketService";
 import { date } from "faker";
 
 import ShowQueueService from "../QueueService/ShowQueueService";
-import ShowTicketMessage from "../TicketServices/ShowTicketMessage"
+// import ShowTicketMessage from "../TicketServices/ShowTicketMessage"
 import BotIsOnQueue from "../../helpers/BotIsOnQueue"
 import Queue from "../../models/Queue";
 
@@ -73,6 +73,7 @@ import SendWhatsAppMedia from "./SendWhatsAppMedia";
 import AppError from "../../errors/AppError";
 import hitPortalMonitoring from "../../helpers/HitPortalMonitoring";
 import { tr } from "date-fns/locale";
+import mostRepeatedPhrase from "../../helpers/MostRepeatedPhrase";
 
 
 
@@ -501,15 +502,6 @@ const sendDialogflowAwswer = async (
     return;
   } 
 
-  // Make disponible later from session out
-  // wbot.sendPresenceAvailable();
-
-  // console.log('typeof(msg.type): ', typeof (msg.type), ' | msg.type: ', msg.type)
-
-
-  //  console.log('KKKKKKKKK msg: ', msg)
-  //  console.log('KKKKKKKKK msg2: ', msg['body'])
-
 
   if (msg.type != 'chat') {
     botSendMessage(ticket, contact, wbot, `Desculpe, nao compreendi!\nEnvie apenas texto quando estiver interagindo com o bot!\n _Digite *0* para voltar ao menu principal._`)
@@ -646,19 +638,9 @@ const verifyQueue = async (
   }
   else {
   
+    const repet: any = await mostRepeatedPhrase(ticket.id)
   
-    //test del transfere o  atendimento se entrar na ura infinita 
+    if (repet.occurrences > 4) {
-    // let ticket_message = await ShowTicketMessage(
-    //   ticket.id,
-    //   false);
-
-
-    let ticket_message = await ShowTicketMessage(ticket.id, false, [],);
-
-
-    console.log('ticket_message.length ', ticket_message.length)
-
-    if (ticket_message.length > 10) {
 
       await UpdateTicketService({ ticketData: { status: 'pending', queueId: queues[0].id }, ticketId: ticket.id });
 
@@ -970,8 +952,6 @@ const handleMessage = async (
       // groupContact
     ); 
 
-    console.log('okkkkkkkkkkkkkkkkkk 1')
-
   
     // 
     // await updateTicketCacheByTicketId(ticket.id, {'contact.profilePicUrl': ticket.contact.profilePicUrl})
@@ -1003,10 +983,6 @@ const handleMessage = async (
     }
  
 
-    console.log('okkkkkkkkkkkkkkkkkk 2')
-
-
-
     if (
       !ticket.queue &&
       !chat.isGroup &&
@@ -1018,10 +994,6 @@ const handleMessage = async (
     }
  
 
-
-    console.log('okkkkkkkkkkkkkkkkkk 3')
-
-
     // O bot interage com o cliente e encaminha o atendimento para fila de atendende quando o usuário escolhe a opção falar com atendente
 
     //Habilitar esse caso queira usar o bot
@@ -1029,31 +1001,11 @@ const handleMessage = async (
     // const botInfo = { isOnQueue: false, botQueueId: 0, userIdBot: 0 }
     if (botInfo.isOnQueue && !msg.fromMe && ticket.userId == botInfo.userIdBot) {
   
-      console.log('okkkkkkkkkkkkkkkkkk 4')
+      const repet: any = await mostRepeatedPhrase(ticket.id)
 
-      // // TEST DEL
+      console.log('repet.occurrences: ', repet.occurrences)
-      // let test: any = await ShowTicketMessage(ticket.id, false, true, 5);
 
-      // console.log('okkkkkkkkkkkkkkkkkk 5 test: ', test)
+      if (repet.occurrences > 4) {
-
-      //test del transfere o  atendimento se entrar na ura infinita 
-      let ticket_message = await ShowTicketMessage(
-        ticket.id, false,
-        ['não compreendi', 'não captei', 'Não consegui compreender'],
-        true);
-
-      let ticket_message2 = await ShowTicketMessage(
-        ticket.id, false,
-        ['favor informe o',],
-        true);
-
-      // console.log('=========> ticket_message ', ticket_message)
-
-      console.log('ticket_message.length ', ticket_message.length)
-
-      if (ticket_message.length > 3 || ticket_message2.length > 3) {
-
-        // const { queues, } = await ShowWhatsAppService(wbot.id!); 
  
         await transferTicket(0, wbot, ticket, contact)