diff --git a/backend/src/services/TicketServices/ShowTicketMessage.ts b/backend/src/services/TicketServices/ShowTicketMessage.ts
index 2b78e99..efef2e1 100644
--- a/backend/src/services/TicketServices/ShowTicketMessage.ts
+++ b/backend/src/services/TicketServices/ShowTicketMessage.ts
@@ -9,69 +9,91 @@ import { userInfo } from "os";
 
 import { Op, where } from "sequelize";
 
-import { Sequelize } from "sequelize"; 
-import moment from 'moment';  
- 
-import { startOfDay, endOfDay, parseISO, getDate, subSeconds} from "date-fns"; 
+import { Sequelize } from "sequelize";
+import moment from 'moment';
+
+import { startOfDay, endOfDay, parseISO, getDate, subSeconds } from "date-fns";
 import { string } from "yup/lib/locale";
 
+
+function paramsQuery(params: string[]) {
+
+  let like = []
+
+  for (let i = 0; i < params.length; i++) {
+    like.push({ [Op.like]: `%${params[i]}%` })
+  }
+  return like
+}
+
 //Report by user, startDate, endDate
-const ShowTicketMessage = async (ticketId: string | number, onlyNumber: boolean = false, fromMe?:boolean, limit?: number, regexp?: string): Promise<Message[]> => {   
-  
+const ShowTicketMessage = async (
+  ticketId: string | number,
+  onlyNumber: boolean = false, 
+  params: string[],
+  fromMe?: boolean,
+  limit?: number,
+  regexp?: string): Promise<Message[]> => {
+
   let where_clause = {}
 
-  if(onlyNumber){
-    where_clause = {  
-      ticketId: ticketId,   
-      fromMe: fromMe ? fromMe : 0,  
+
+
+  if (onlyNumber) {
+    where_clause = {
+      ticketId: ticketId,
+      fromMe: fromMe ? fromMe : 0,
       //body: {[Op.regexp]: '^[0-9]*$'}, 
       // body: {[Op.regexp]: '^[0-3]$'}, 
-      body: {[Op.regexp]: regexp},  
-    } 
+      body: { [Op.regexp]: regexp },
+    }
   }
-  else{  
-    where_clause = {  
-      ticketId: ticketId,   
-      fromMe: fromMe ? fromMe : 0,  
+  else {
+    where_clause = {
+      ticketId: ticketId,
+      fromMe: fromMe ? fromMe : 0,
       updatedAt: {
-        [Op.between]: [+subSeconds(new Date(), 50), +new Date()], 
+        [Op.between]: [+subSeconds(new Date(), 50), +new Date()],
       },
       body: {
-        [Op.or]: [
-          {
-            [Op.like]: '%não compreendi%'
-          },
-          {
-            [Op.like]: '%não captei%'
-          },
-          {
-            [Op.like]: '%Não consegui compreender%'
-          }
-        ]
-      },
-    } 
+        [Op.or]: paramsQuery(params)
+      }
+      // body: {
+      //   [Op.or]: [
+      //     {
+      //       [Op.like]: '%não compreendi%'
+      //     },
+      //     {
+      //       [Op.like]: '%não captei%'
+      //     },
+      //     {
+      //       [Op.like]: '%Não consegui compreender%'
+      //     }
+      //   ]
+      // },
+    }
   }
 
-  
-  const ticket = await Message.findAll({  
 
-    where: where_clause ,   
+  const ticket = await Message.findAll({
+
+    where: where_clause,
     limit: limit ? limit : 10000,
-    raw:true,
-    attributes: ['body', 'read', 'mediaType','fromMe', 'mediaUrl', [Sequelize.fn("DATE_FORMAT",Sequelize.col("createdAt"),"%d/%m/%Y %H:%i:%s"),"createdAt"]],
+    raw: true,
+    attributes: ['body', 'read', 'mediaType', 'fromMe', 'mediaUrl', [Sequelize.fn("DATE_FORMAT", Sequelize.col("createdAt"), "%d/%m/%Y %H:%i:%s"), "createdAt"]],
 
     order: [
       ['createdAt', 'DESC']
-    ]  
-   
-  });  
- 
-  
+    ]
+
+  });
+
+
   if (!ticket) {
     throw new AppError("ERR_NO_TICKET_FOUND", 404);
   }
 
   return ticket;
-}; 
+};
 
 export default ShowTicketMessage;
diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index 40e5f16..c8045df 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -648,7 +648,13 @@ const verifyQueue = async (
 
 
     //test del transfere o  atendimento se entrar na ura infinita 
-    let ticket_message = await ShowTicketMessage(ticket.id, false);
+    // let ticket_message = await ShowTicketMessage(
+    //   ticket.id,
+    //   false);
+
+
+    let ticket_message = await ShowTicketMessage(ticket.id, false, [],);
+
 
     console.log('ticket_message.length ', ticket_message.length)
 
@@ -1031,13 +1037,21 @@ const handleMessage = async (
       // console.log('okkkkkkkkkkkkkkkkkk 5 test: ', test)
 
       //test del transfere o  atendimento se entrar na ura infinita 
-      let ticket_message = await ShowTicketMessage(ticket.id, false, true);
+      let ticket_message = await ShowTicketMessage(
+        ticket.id, false,
+        ['não compreendi', 'não captei', 'Não consegui compreender'],
+        true);
+
+      let ticket_message2 = await ShowTicketMessage(
+        ticket.id, false,
+        ['favor informe o',],
+        true);
 
       // console.log('=========> ticket_message ', ticket_message)
 
       console.log('ticket_message.length ', ticket_message.length)
 
-      if (ticket_message.length > 3) {
+      if (ticket_message.length > 3 || ticket_message2.length > 3) {
 
         // const { queues, } = await ShowWhatsAppService(wbot.id!);