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projeto-hit
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atualização: nas buscas, atribuir chat a uma fila quando iniciada pelo atendente. Controle para evitar loop infinito de bot

adriano 2023-07-14 15:54:27 -03:00
parent a1c9c42287
commit 470ae86353
9 changed files with 710 additions and 240 deletions
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202
backend/src/controllers/HitController.ts
View File

@ -14,6 +14,8 @@ import SendWhatsAppMessage from "../services/WbotServices/SendWhatsAppMessage";
import { Op, where, Sequelize } from "sequelize";
import ShowTicketServiceByContactId from "../services/TicketServices/ShowTicketServiceByContactId";
import hitPortalMonitoring from "../helpers/HitPortalMonitoring";
import FindOrCreateTicketServiceBot from "../services/TicketServices/FindOrCreateTicketServiceBot";
import Contact from "../models/Contact";
// type IndexQuery = {
@ -22,13 +24,8 @@ import hitPortalMonitoring from "../helpers/HitPortalMonitoring";
export const hit = async (req: Request, res: Response): Promise<Response> => {
// const {
// centro_custo,
// } = req.body as IndexQuery;
console.log('req.boy: ', req.body)
console.log('req.boy: ', req.body['centro_custo'])
console.log('ACTION: ', req.body['action'])
console.log('req.body: ', req.body)
if (req.headers["auth"] === '0424bd59b807674191e7d77572075f33') {
@ -44,6 +41,10 @@ export const hit = async (req: Request, res: Response): Promise<Response> => {
}
if (!contact) {
return res.status(200).json({ "message": "Ok" });
}
if (req.body['action'] === 'atdfechou') {
@ -53,24 +54,11 @@ export const hit = async (req: Request, res: Response): Promise<Response> => {
console.log('atdfechou ----------> THE CONTACT: ', contact)
if (contact) {
let data = req.body
let str = ''
let str2 = ''
// const exclude = ["action", "centro_custo", "n_chamado_web", "historico"];
// for (const key in data) {
// if (exclude.includes(`${key}`)) {
// continue
// }
// str += `${key.replace('hostname', 'cliente')}: ${data[key]}\n`
// }
str = `*Cliente*: ${contact['contact.name']}`
let historico = data['historico']
@ -89,129 +77,26 @@ export const hit = async (req: Request, res: Response): Promise<Response> => {
}
console.log('--------------> str: ', str)
console.log('--------------> str2: ', str2)
const botInfo = await BotIsOnQueue('botqueue')
let ticket = await ShowTicketServiceByContactId(contact['contact.id'])
if (ticket.id && ticket.status == 'pending') {
await sendMessageHitMonitoring(`*Olá. Somos a TI Espaçolaser.*\nO chamado da sua loja ${contact['contact.name']} foi fechado pela operadora. Abaixo seguem informações sobre o incidente.\n\n*Situação do chamado na Operadora*\n\n*Incidente:*\n\n ${str}\n\n*Atualizações*:\n\n${str2}`, ticket);
}
else if (!ticket.id) {
ticket = await CreateTicketService({ contactId: contact['contact.id'], status: 'open', userId: botInfo.userIdBot });
console.log('botInfo.botQueueId: ', botInfo.botQueueId)
await UpdateTicketService({ ticketData: { queueId: botInfo.botQueueId }, ticketId: ticket.id });
await sendMessageHitMonitoring(`*Olá. Somos a TI Espaçolaser.*\nO chamado da sua loja ${contact['contact.name']} foi fechado pela operadora. Abaixo seguem informações sobre o incidente.\n\n*Situação do chamado na Operadora*\n\n*Incidente:*\n\n ${str}\n\n*Atualizações*:\n\n${str2}`, ticket);
}
}
await statuschange(req, res, contact, `*Olá. Somos a TI Espaçolaser.*\nO chamado da sua loja ${contact['contact.name']} foi fechado pela operadora. Abaixo seguem informações sobre o incidente.\n\n*Situação do chamado na Operadora*\n\n*Incidente:*\n\n ${str}\n\n*Atualizações*:\n\n${str2}`, false)
} catch (error) {
console.log(`Error on try sending the monitor message closed: `, error)
}
}
else if (req.body['action'] === 'atdatualizou') {
console.log('status: atdatualizou --------------> contact: ', contact)
if (contact) {
try {
let response = await hitPortalMonitoring(req.body['centro_custo'])
if (!response || response.length == 0) {
console.log('Empty result from hit portal monitoring. Centro_de_custo: ', req.body['centro_custo'])
return res.status(200).json({ "message": "Ok" });
}
const botInfo = await BotIsOnQueue('botqueue')
let ticket = await ShowTicketServiceByContactId(contact['contact.id'])
if (ticket.id && ticket.status == 'pending') {
await sendMessageHitMonitoring(`*Olá. Somos a TI Espaçolaser.*\nAtualização do chamado para sua loja ${contact['contact.name']}. Abaixo seguem informações sobre o incidente para que possam acompanhar.\n\n*Situação do chamado na Operadora*\n\n*Incidente*:\n\n ${response[0].header}\n${response[0].body}`, ticket);
await statuschange(req, res, contact, `*Olá. Somos a TI Espaçolaser.*\nAtualização do chamado para sua loja ${contact['contact.name']}. Abaixo seguem informações sobre o incidente para que possam acompanhar.\n\n`)
}
else if (!ticket.id) {
else if (req.body['action'] === 'atdabriu') {
ticket = await CreateTicketService({ contactId: contact['contact.id'], status: 'open', userId: botInfo.userIdBot });
console.log('botInfo.botQueueId: ', botInfo.botQueueId)
await UpdateTicketService({ ticketData: { queueId: botInfo.botQueueId }, ticketId: ticket.id });
await sendMessageHitMonitoring(`*Olá. Somos a TI Espaçolaser.*\nAtualização do chamado para sua loja ${contact['contact.name']}. Abaixo seguem informações sobre o incidente para que possam acompanhar.\n\n*Situação do chamado na Operadora*\n\n*Incidente*:\n\n ${response[0].header}\n${response[0].body}`, ticket);
}
} catch (error) {
console.log(`Error on try sending the message monitor: `, error)
}
}
}
else {
console.log('status: atdatabriu --------------> contact: ', contact)
if (contact) {
try {
let response = await hitPortalMonitoring(req.body['centro_custo'])
if (!response || response.length == 0) {
console.log('Empty result from hit portal monitoring. Centro_de_custo: ', req.body['centro_custo'])
return res.status(200).json({ "message": "Ok" });
}
const botInfo = await BotIsOnQueue('botqueue')
let ticket = await ShowTicketServiceByContactId(contact['contact.id'])
if (ticket.id && ticket.status == 'pending') {
await sendMessageHitMonitoring(`*Olá. Somos a TI Espaçolaser.*\nIdentificamos em nossos monitoramentos que há um problema na internet da sua loja ${contact['contact.name']} e já estamos resolvendo. Abaixo seguem informações sobre o incidente para que possam acompanhar.\n\n*Situação do chamado na Operadora*\n\n*Incidente*:\n\n ${response[0].header}\n${response[0].body}`, ticket);
}
else if (!ticket.id) {
ticket = await CreateTicketService({ contactId: contact['contact.id'], status: 'open', userId: botInfo.userIdBot });
console.log('botInfo.botQueueId: ', botInfo.botQueueId)
await UpdateTicketService({ ticketData: { queueId: botInfo.botQueueId }, ticketId: ticket.id });
await sendMessageHitMonitoring(`*Olá. Somos a TI Espaçolaser.*\nIdentificamos em nossos monitoramentos que há um problema na internet da sua loja ${contact['contact.name']} e já estamos resolvendo. Abaixo seguem informações sobre o incidente para que possam acompanhar.\n\n*Situação do chamado na Operadora*\n\n*Incidente*:\n\n ${response[0].header}\n${response[0].body}`, ticket);
}
} catch (error) {
console.log(`Error on try sending the message monitor: `, error)
}
}
await statuschange(req, res, contact, `*Olá. Somos a TI Espaçolaser.*\nIdentificamos em nossos monitoramentos que há um problema na internet da sua loja ${contact['contact.name']} e já estamos resolvendo. Abaixo seguem informações sobre o incidente para que possam acompanhar.\n\n`)
}
@ -235,3 +120,64 @@ async function sendMessageHitMonitoring(msg: string, ticket: Ticket) {
}
}
async function statuschange(req: Request, res: Response, contact: any, header_msg: string, request: boolean = true) {
try {
const botInfo = await BotIsOnQueue('botqueue')
let ticket: any = await ShowTicketServiceByContactId(contact.contactId)
if (!ticket.dataValues.id) {
const defaultWhatsapp = await GetDefaultWhatsApp();
let _contact: any = await Contact.findByPk(contact.contactId)
let ticket_obj: any = await FindOrCreateTicketServiceBot(
_contact,
defaultWhatsapp.id!,
0,
);
ticket = ticket_obj.ticket
}
let _response: string
if (request) {
let response = await hitPortalMonitoring(req.body['centro_custo'])
if (!response || response.length == 0) {
console.log('Empty result from hit portal monitoring. Centro_de_custo: ', req.body['centro_custo'])
return
}
_response = `${header_msg} *Situação do chamado na Operadora*\n\n*Incidente*:\n\n ${response[0].header}\n${response[0].body}`
}
else {
_response = header_msg
}
if (ticket.id && ticket.status == 'pending') {
await sendMessageHitMonitoring(_response, ticket);
}
else if (ticket.id && ticket.userId == botInfo.userIdBot) {
let queue = await ShowQueueService(botInfo.botQueueId);
await UpdateTicketService({ ticketData: { queueId: queue.id }, ticketId: ticket.id });
ticket = await ShowTicketService(ticket.id);
await sendMessageHitMonitoring(_response, ticket);
}
} catch (error) {
console.log(`Error on try sending the message monitor: `, error)
}
}

237
backend/src/controllers/old_HitController.ts 100644
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@ -0,0 +1,237 @@
import { Request, Response } from "express";
import BotIsOnQueue from "../helpers/BotIsOnQueue";
import GetDefaultWhatsApp from "../helpers/GetDefaultWhatsApp";
import { getIO } from "../libs/socket";
import { getWbot } from "../libs/wbot";
import Ticket from "../models/Ticket";
import ContactByCustomField from "../services/HitServices/ShowContactByCustomFieldValueService";
import ShowQueueService from "../services/QueueService/ShowQueueService";
import CreateTicketService from "../services/TicketServices/CreateTicketService";
import ShowTicketService from "../services/TicketServices/ShowTicketService";
import UpdateTicketService from "../services/TicketServices/UpdateTicketService";
import SendWhatsAppMessage from "../services/WbotServices/SendWhatsAppMessage";
import { Op, where, Sequelize } from "sequelize";
import ShowTicketServiceByContactId from "../services/TicketServices/ShowTicketServiceByContactId";
import hitPortalMonitoring from "../helpers/HitPortalMonitoring";
// type IndexQuery = {
// centro_custo: string;
// };
export const hit = async (req: Request, res: Response): Promise<Response> => {
// const {
// centro_custo,
// } = req.body as IndexQuery;
console.log('req.boy: ', req.body)
console.log('req.boy: ', req.body['centro_custo'])
console.log('ACTION: ', req.body['action'])
if (req.headers["auth"] === '0424bd59b807674191e7d77572075f33') {
let contact = null
try {
contact = await ContactByCustomField(req.body['centro_custo'])
} catch (error) {
console.log('There was an error on try get centro_custo info: ', error)
}
if (req.body['action'] === 'atdfechou') {
console.log('FECHOU')
try {
console.log('atdfechou ----------> THE CONTACT: ', contact)
if (contact) {
let data = req.body
let str = ''
let str2 = ''
// const exclude = ["action", "centro_custo", "n_chamado_web", "historico"];
// for (const key in data) {
// if (exclude.includes(`${key}`)) {
// continue
// }
// str += `${key.replace('hostname', 'cliente')}: ${data[key]}\n`
// }
str = `*Cliente*: ${contact['contact.name']}`
let historico = data['historico']
for (const key in historico) {
const hist = Object.keys(historico[key]);
hist.forEach((keys, index) => {
str2 += `*${keys}*: ${historico[key][keys]}\n`
});
str2 += '\n'
}
console.log('--------------> str: ', str)
console.log('--------------> str2: ', str2)
const botInfo = await BotIsOnQueue('botqueue')
let ticket = await ShowTicketServiceByContactId(contact['contact.id'])
if (ticket.id && ticket.status == 'pending') {
await sendMessageHitMonitoring(`*Olá. Somos a TI Espaçolaser.*\nO chamado da sua loja ${contact['contact.name']} foi fechado pela operadora. Abaixo seguem informações sobre o incidente.\n\n*Situação do chamado na Operadora*\n\n*Incidente:*\n\n ${str}\n\n*Atualizações*:\n\n${str2}`, ticket);
}
else if (!ticket.id) {
ticket = await CreateTicketService({ contactId: contact['contact.id'], status: 'open', userId: botInfo.userIdBot });
console.log('botInfo.botQueueId: ', botInfo.botQueueId)
await UpdateTicketService({ ticketData: { queueId: botInfo.botQueueId }, ticketId: ticket.id });
await sendMessageHitMonitoring(`*Olá. Somos a TI Espaçolaser.*\nO chamado da sua loja ${contact['contact.name']} foi fechado pela operadora. Abaixo seguem informações sobre o incidente.\n\n*Situação do chamado na Operadora*\n\n*Incidente:*\n\n ${str}\n\n*Atualizações*:\n\n${str2}`, ticket);
}
}
} catch (error) {
console.log(`Error on try sending the monitor message closed: `, error)
}
}
else if (req.body['action'] === 'atdatualizou') {
console.log('status: atdatualizou --------------> contact: ', contact)
if (contact) {
try {
let response = await hitPortalMonitoring(req.body['centro_custo'])
if (!response || response.length == 0) {
console.log('Empty result from hit portal monitoring. Centro_de_custo: ', req.body['centro_custo'])
return res.status(200).json({ "message": "Ok" });
}
const botInfo = await BotIsOnQueue('botqueue')
let ticket = await ShowTicketServiceByContactId(contact['contact.id'])
if (ticket.id && ticket.status == 'pending') {
await sendMessageHitMonitoring(`*Olá. Somos a TI Espaçolaser.*\nAtualização do chamado para sua loja ${contact['contact.name']}. Abaixo seguem informações sobre o incidente para que possam acompanhar.\n\n*Situação do chamado na Operadora*\n\n*Incidente*:\n\n ${response[0].header}\n${response[0].body}`, ticket);
}
else if (!ticket.id) {
ticket = await CreateTicketService({ contactId: contact['contact.id'], status: 'open', userId: botInfo.userIdBot });
console.log('botInfo.botQueueId: ', botInfo.botQueueId)
await UpdateTicketService({ ticketData: { queueId: botInfo.botQueueId }, ticketId: ticket.id });
await sendMessageHitMonitoring(`*Olá. Somos a TI Espaçolaser.*\nAtualização do chamado para sua loja ${contact['contact.name']}. Abaixo seguem informações sobre o incidente para que possam acompanhar.\n\n*Situação do chamado na Operadora*\n\n*Incidente*:\n\n ${response[0].header}\n${response[0].body}`, ticket);
}
} catch (error) {
console.log(`Error on try sending the message monitor: `, error)
}
}
}
else {
console.log('status: atdatabriu --------------> contact: ', contact)
if (contact) {
try {
let response = await hitPortalMonitoring(req.body['centro_custo'])
if (!response || response.length == 0) {
console.log('Empty result from hit portal monitoring. Centro_de_custo: ', req.body['centro_custo'])
return res.status(200).json({ "message": "Ok" });
}
const botInfo = await BotIsOnQueue('botqueue')
let ticket = await ShowTicketServiceByContactId(contact['contact.id'])
if (ticket.id && ticket.status == 'pending') {
await sendMessageHitMonitoring(`*Olá. Somos a TI Espaçolaser.*\nIdentificamos em nossos monitoramentos que há um problema na internet da sua loja ${contact['contact.name']} e já estamos resolvendo. Abaixo seguem informações sobre o incidente para que possam acompanhar.\n\n*Situação do chamado na Operadora*\n\n*Incidente*:\n\n ${response[0].header}\n${response[0].body}`, ticket);
}
else if (!ticket.id) {
ticket = await CreateTicketService({ contactId: contact['contact.id'], status: 'open', userId: botInfo.userIdBot });
console.log('botInfo.botQueueId: ', botInfo.botQueueId)
await UpdateTicketService({ ticketData: { queueId: botInfo.botQueueId }, ticketId: ticket.id });
await sendMessageHitMonitoring(`*Olá. Somos a TI Espaçolaser.*\nIdentificamos em nossos monitoramentos que há um problema na internet da sua loja ${contact['contact.name']} e já estamos resolvendo. Abaixo seguem informações sobre o incidente para que possam acompanhar.\n\n*Situação do chamado na Operadora*\n\n*Incidente*:\n\n ${response[0].header}\n${response[0].body}`, ticket);
}
} catch (error) {
console.log(`Error on try sending the message monitor: `, error)
}
}
}
}
else {
res.status(401).json({ "message": "Token Inválido!" });
}
return res.status(200).json({ "message": "Ok" });
};
async function sendMessageHitMonitoring(msg: string, ticket: Ticket) {
if (msg && msg.length > 0) {
console.log('MESSAGE WILL BE SENT!')
await SendWhatsAppMessage({ body: msg, ticket });
}
}

58
backend/src/helpers/MostRepeatedPhrase.ts 100644
View File

@ -0,0 +1,58 @@
import { subSeconds } from "date-fns";
import Message from "../models/Message";
import { Op, Sequelize } from "sequelize";
const mostRepeatedPhrase = async (ticketId: number | string, fromMe: boolean = false) => {
let res: any = { body: '', occurrences: 0 }
try {
const mostRepeatedPhrase: any = await Message.findOne({
where: {
ticketId: ticketId,
fromMe: fromMe ? fromMe : 0,
body: {
[Op.notRegexp]: '^[0-9]+$',
},
updatedAt: {
[Op.between]: [+subSeconds(new Date(), 150), +new Date()],
},
},
attributes: [
'body',
[Sequelize.fn('COUNT', Sequelize.col('body')), 'occurrences'],
],
group: ['body'],
order: [[Sequelize.literal('occurrences'), 'DESC']],
limit: 1,
});
if (mostRepeatedPhrase) {
const { body, occurrences } = mostRepeatedPhrase.get();
console.log(`The most repeated phrase is "${body}" with ${occurrences} occurrences.`);
const isNumber = /^\d+$/.test(body.trim());
if (!isNumber) {
return { body, occurrences }
}
} else {
console.log('No phrases found.');
}
} catch (error) {
console.log('error on MostRepeatedPhrase: ', error)
}
return { body: '', occurrences: 0 }
}
export default mostRepeatedPhrase;

26
backend/src/helpers/whatsappQueueMatchingUserQueue.ts 100644
View File

@ -0,0 +1,26 @@
import Whatsapp from "../models/Whatsapp";
import ShowQueuesByUser from "../services/UserServices/ShowQueuesByUser";
import ShowWhatsAppService from "../services/WhatsappService/ShowWhatsAppService";
async function whatsappQueueMatchingUserQueue(userId: number, whatsapp: Whatsapp, userProfile: string = 'user') {
const userQueues = await ShowQueuesByUser({ profile: userProfile, userId: userId });
if (!userQueues || userQueues && userQueues.length == 0) return
// console.log('-----> userQueues: ', userQueues);
let whats: any = await ShowWhatsAppService(whatsapp.id);
if (!whats.queues || whats.queues && whats.queues.length == 0) return
const whatsappQueues = whats.queues.map((e: any) => e.dataValues.name);
// console.log('-----> whatsappQueues: ', whatsappQueues);
const matchingQueue = userQueues.find(queue => whatsappQueues.includes(queue.name));
return matchingQueue
}
export default whatsappQueueMatchingUserQueue

2
backend/src/routes/hitRoutes.ts
View File

@ -1,6 +1,6 @@
import express from "express";
import * as HitController from "../controllers/HitController";
import * as HitController from "../controllers/HitController"
const hitRoutes = express.Router();

8
backend/src/services/TicketServices/CreateTicketService.ts
View File

@ -14,6 +14,8 @@ import { splitDateTime } from "../../helpers/SplitDateTime";
import TicketEmiterSumOpenClosedByUser from "../../helpers/OnlineReporEmiterInfoByUser";
import { createOrUpdateTicketCache } from '../../helpers/TicketCache'
import User from "../../models/User";
import whatsappQueueMatchingUserQueue from "../../helpers/whatsappQueueMatchingUserQueue";
let flatten = require('flat')
@ -39,6 +41,12 @@ const CreateTicketService = async ({
const defaultWhatsapp = await GetDefaultWhatsApp(userId);
if (!queueId) {
const user = await User.findByPk(userId, { raw: true, })
const matchingQueue = await whatsappQueueMatchingUserQueue(userId, defaultWhatsapp, user?.profile);
queueId = matchingQueue ? matchingQueue.queueId : undefined
}
await CheckContactOpenTickets(contactId);
const { isGroup } = await ShowContactService(contactId);

145
backend/src/services/TicketServices/FindOrCreateTicketServiceBot.ts 100644
View File

@ -0,0 +1,145 @@
import { subHours, subMinutes, subSeconds } from "date-fns";
import { Op } from "sequelize";
import BotIsOnQueue from "../../helpers/BotIsOnQueue";
import Contact from "../../models/Contact";
import Ticket from "../../models/Ticket";
import ShowWhatsAppService from "../WhatsappService/ShowWhatsAppService";
import ShowTicketService from "./ShowTicketService";
import AppError from "../../errors/AppError";
import { userInfo } from "os";
import ShowQueueService from "../QueueService/ShowQueueService";
import UpdateTicketService from "./UpdateTicketService";
const FindOrCreateTicketServiceBot = async (
contact: Contact,
whatsappId: number,
unreadMessages: number,
groupContact?: Contact
): Promise<any> => {
try {
let ticket = await Ticket.findOne({
where: {
status: {
[Op.or]: ["open", "pending", "queueChoice"]
},
contactId: groupContact ? groupContact.id : contact.id
}
});
const { queues, greetingMessage } = await ShowWhatsAppService(whatsappId);
//Habilitar esse caso queira usar o bot
const botInfo = await BotIsOnQueue('botqueue')
// const botInfo = { isOnQueue: false }
if (ticket) {
await ticket.update({ unreadMessages });
}
// if (!ticket && groupContact) {
// ticket = await Ticket.findOne({
// where: {
// contactId: groupContact.id
// },
// order: [["updatedAt", "DESC"]]
// });
// if (ticket) {
// await ticket.update({
// status: "pending",
// userId: null,
// unreadMessages
// });
// }
// }
if (!ticket && !groupContact) {
console.log('BOT CREATING OR REOPENING THE TICKET')
ticket = await Ticket.findOne({
where: {
contactId: contact.id,
userId: botInfo.userIdBot
},
order: [["updatedAt", "DESC"]]
});
if (ticket) {
await ticket.update({
status: "open",
userId: botInfo.userIdBot,
unreadMessages
});
console.log('lxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx')
await dialogFlowStartContext(contact, ticket, botInfo);
}
}
let created = false
if (!ticket) {
created = true
let status = "open"
if (queues.length > 1 && !botInfo.isOnQueue) {
status = "queueChoice"
}
ticket = await Ticket.create({
contactId: groupContact ? groupContact.id : contact.id,
status: status,
userId: botInfo.userIdBot,
isGroup: !!groupContact,
unreadMessages,
whatsappId
});
console.log('yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy')
await dialogFlowStartContext(contact, ticket, botInfo);
}
ticket = await ShowTicketService(ticket.id);
return { ticket, created };
} catch (error: any) {
console.error('===> Error on FindOrCreateTicketServiceBot.ts file: \n', error)
throw new AppError(error.message);
}
};
export default FindOrCreateTicketServiceBot;
async function dialogFlowStartContext(contact: Contact, ticket: Ticket, botInfo: any) {
let msg: any = { type: 'chat', from: `${contact.number}@c.us`, body: '0' };
let queue = await ShowQueueService(botInfo.botQueueId);
await UpdateTicketService({
ticketData: { queueId: queue.id },
ticketId: ticket.id
});
ticket = await ShowTicketService(ticket.id);
}

2
backend/src/services/TicketServices/ShowTicketServiceByContactId.ts
View File

@ -10,7 +10,7 @@ const ShowTicketServiceByContactId = async (contactId: string | number): Promise
const ticket = await Ticket.findOne({
where:{ contactId: contactId, [Op.or]: [ { status: 'open' }, { status: 'pending' }] },
where: { contactId, [Op.or]: [{ status: 'open' }, { status: 'pending' }] },
include: [
{

56
backend/src/services/WbotServices/wbotMessageListener.ts
View File

@ -72,6 +72,8 @@ import { getWhatsappIds, setWhatsappId } from "../../helpers/WhatsappIdMultiSess
import SendWhatsAppMedia from "./SendWhatsAppMedia";
import AppError from "../../errors/AppError";
import { setMessageAsRead } from "../../helpers/SetMessageAsRead";
import FindOrCreateTicketServiceBot from "../TicketServices/FindOrCreateTicketServiceBot";
import mostRepeatedPhrase from "../../helpers/MostRepeatedPhrase";
@ -748,14 +750,15 @@ const verifyQueue = async (
}
else {
const repet: any = await mostRepeatedPhrase(ticket.id)
if (repet.occurrences > 4) {
//test del transfere o atendimento se entrar na ura infinita
let ticket_message = await ShowTicketMessage(ticket.id, false);
if (ticket_message.length > 10) {
await UpdateTicketService({ ticketData: { status: 'pending', queueId: queues[0].id }, ticketId: ticket.id });
}
else {
let options = "";
@ -1056,13 +1059,44 @@ const handleMessage = async (
if (unreadMessages === 0 && whatsapp.farewellMessage && whatsapp.farewellMessage === msg.body) return;
const ticket = await FindOrCreateTicketService(
let ticket
const _botInfo = await BotIsOnQueue('botqueue')
if (_botInfo.isOnQueue) {
let ticket_obj: any = await FindOrCreateTicketServiceBot(
contact,
wbot.id!,
unreadMessages,
// groupContact
);
ticket = ticket_obj.ticket
if (ticket_obj.created) {
let queue = await ShowQueueService(_botInfo.botQueueId);
await UpdateTicketService({
ticketData: { queueId: queue.id },
ticketId: ticket.id
});
ticket = await ShowTicketService(ticket.id);
}
}
else {
ticket = await FindOrCreateTicketService(
contact,
wbot.id!,
unreadMessages,
// groupContact
);
}
console.log('okkkkkkkkkkkkkkkkkk 1')
@ -1124,6 +1158,21 @@ const handleMessage = async (
console.log('okkkkkkkkkkkkkkkkkk 4')
const repet: any = await mostRepeatedPhrase(ticket.id)
console.log('repet.occurrences: ', repet.occurrences)
if (repet.occurrences > 4) {
await transferTicket(0, wbot, ticket, contact)
await SendWhatsAppMessage({
body: `Seu atendimento foi transferido para um agente!\n\nPara voltar ao menu principal digite *0*
`, ticket, number: `${contact.number}@c.us`
})
}
else {
// TEST DEL
let test: any = await ShowTicketMessage(ticket.id, false, true, 5);
@ -1161,6 +1210,7 @@ const handleMessage = async (
console.log('okkkkkkkkkkkkkkkkkk 6')
await sendDialogflowAwswer(wbot, ticket, msg, contact, chat);
}
}
else if (botInfo.isOnQueue && !msg.fromMe && msg.body == '0' && ticket.status == 'pending' && ticket.queueId) {