diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index f2b24e0..1c0286f 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -528,7 +528,7 @@ const transferTicket = async (
   ticket: Ticket,
   sendGreetingMessage?: boolean
 ) => {
-  const botInfo = await BotIsOnQueue("botqueue"); 
+  const botInfo = await BotIsOnQueue("botqueue");
 
   const queuesWhatsGreetingMessage = await queuesOutBot(
     wbot,
@@ -947,6 +947,36 @@ const handleMessage = async (
       await botSendMessage(ticket, menuMsg.value);
 
       return;
+    } else if (
+      !msg.fromMe &&
+      msg.body == "#" &&
+      ticket.status == "pending" &&
+      ticket.queueId
+    ) {
+      let choosenQueue = await ShowQueueService(botInfo.botQueueId);
+
+      await UpdateTicketService({
+        ticketData: {
+          status: "open",
+          userId: botInfo.userIdBot,
+          queueId: choosenQueue.id
+        },
+        ticketId: ticket.id
+      });
+      // const menuMsg: any = await menu(msg.body, wbot.id, contact.id);
+      // await botSendMessage(ticket, menuMsg.value);
+
+      // const data: any = await get({ key: "ura", parse: true });
+
+      // return await backUra(ticket.whatsappId, ticket.contactId, data);
+
+      const menuMsg: any = await menu(msg.body, wbot.id, contact.id);
+
+      console.log("menuMsg: ", menuMsg);
+
+      await botSendMessage(ticket, menuMsg.value);
+
+      // return;
     }
 
     if (msg && !msg.fromMe && ticket.status == "pending") {
@@ -1017,7 +1047,6 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
 
     if (!option && userTyped != "0" && userTyped != "#") {
       if (!existSubMenu()) {
-        
         const response = await mainOptionsMenu(userTyped);
         if (response) return response;
         else {
@@ -1026,7 +1055,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
             contactId,
             "ura"
           );
-           
+
           uraOptionSelected = uraOptionSelected[4].split("|");
 
           if (uraOptionSelected.length == 1) {
@@ -1089,36 +1118,8 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
 
       return data[1];
     } else if (userTyped == "#") {
-      let uraOptionSelected = await findObject(whatsappId, contactId, "ura");
-
-      uraOptionSelected = uraOptionSelected[4].split("|").filter(Boolean);
-
-      let id = uraOptionSelected[0];
-
-      let history = `|${uraOptionSelected[0]}`;
-
-      if (uraOptionSelected.length > 1) {
-        const idRemove = uraOptionSelected[uraOptionSelected.length - 1];
-
-        history = await historyUra(whatsappId, contactId, idRemove, true);
-
-        const lstIds = history.split("|").filter(Boolean);
-
-        id = lstIds[lstIds.length - 1];
-      }
-
-      await createObject({
-        whatsappId,
-        contactId,
-        identifier: "ura",
-        value: id,
-        history
-      });
-
-      let response: any = data.find((o: any) => o.id == id); 
-
-      return response;
-    }  
+      return await backUra(whatsappId, contactId, data);
+    }
   }
 
   function existSubMenu() {
@@ -1134,7 +1135,7 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
 
     const menuValues = data
       .filter((m: any) => m.idmaster == currentMenu[3])
-      .map((m: any) => m.value); 
+      .map((m: any) => m.value);
 
     let menuOption = data.find(
       (o: any) =>
@@ -1261,6 +1262,38 @@ export {
   mediaTypeWhatsappOfficial,
   botSendMessage
 };
+async function backUra(whatsappId: any, contactId: any, data: any) {
+  let uraOptionSelected = await findObject(whatsappId, contactId, "ura");
+
+  uraOptionSelected = uraOptionSelected[4].split("|").filter(Boolean);
+
+  let id = uraOptionSelected[0];
+
+  let history = `|${uraOptionSelected[0]}`;
+
+  if (uraOptionSelected.length > 1) {
+    const idRemove = uraOptionSelected[uraOptionSelected.length - 1];
+
+    history = await historyUra(whatsappId, contactId, idRemove, true);
+
+    const lstIds = history.split("|").filter(Boolean);
+
+    id = lstIds[lstIds.length - 1];
+  }
+
+  await createObject({
+    whatsappId,
+    contactId,
+    identifier: "ura",
+    value: id,
+    history
+  });
+
+  let response: any = data.find((o: any) => o.id == id);
+
+  return response;
+}
+
 async function historyUra(
   whatsappId: any,
   contactId: any,