diff --git a/backend/.env.example b/backend/.env.example
deleted file mode 100644
index d3ad7a6..0000000
--- a/backend/.env.example
+++ /dev/null
@@ -1,14 +0,0 @@
-NODE_ENV=
-BACKEND_URL=http://localhost
-FRONTEND_URL=http://localhost:3000
-PROXY_PORT=8080
-PORT=8080
-
-DB_DIALECT=
-DB_HOST=
-DB_USER=
-DB_PASS=
-DB_NAME=
-
-JWT_SECRET=
-JWT_REFRESH_SECRET=
diff --git a/backend/src/controllers/ReportController.ts b/backend/src/controllers/ReportController.ts
index 664bfde..bced8df 100644
--- a/backend/src/controllers/ReportController.ts
+++ b/backend/src/controllers/ReportController.ts
@@ -34,6 +34,7 @@ type IndexQuery = {
   startDate: string;
   endDate: string;
   pageNumber: string;
+  userQueues: [];
 };
 
 type ReportOnQueue = {
@@ -52,12 +53,11 @@ export const reportUserByDateStartDateEnd = async (req: Request, res: Response):
     throw new AppError("ERR_NO_PERMISSION", 403);
   }
 
-  const { userId, startDate, endDate, pageNumber } = req.query as IndexQuery
+  const { userId, startDate, endDate, pageNumber, userQueues } = req.query as IndexQuery
 
   console.log("userId, startDate, endDate, pageNumber: ", userId, startDate, endDate, pageNumber);
 
   const { tickets, count, hasMore } = await ShowTicketReport({ userId, startDate, endDate, pageNumber });
-
   // console.log('kkkkkkkkkkkkkkkkkk tickets: ', JSON.stringify(tickets, null, 6))
  
   return res.status(200).json({ tickets, count, hasMore });
diff --git a/backend/src/controllers/UserController.ts b/backend/src/controllers/UserController.ts
index c1c558c..88d461d 100644
--- a/backend/src/controllers/UserController.ts
+++ b/backend/src/controllers/UserController.ts
@@ -60,7 +60,7 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
         auxUsers.push(user);
       }
     }
-
+    
     return res.json({ users: auxUsers, count, hasMore });
   }
 
@@ -134,7 +134,7 @@ export const all = async (req: Request, res: Response): Promise<Response> => {
 };
 
 export const store = async (req: Request, res: Response): Promise<Response> => {
-  const { email, password, name, profile, queueIds } = req.body;
+  const { email, password, name, profile, positionCompany, queueIds } = req.body;
 
   if (
     req.url === "/signup" &&
@@ -149,6 +149,7 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
     email,
     password,
     name,
+    positionCompany,
     profile,
     queueIds
   });
diff --git a/backend/src/helpers/SchedulingNotifySendMessage.ts b/backend/src/helpers/SchedulingNotifySendMessage.ts
index 93326a2..78399d7 100644
--- a/backend/src/helpers/SchedulingNotifySendMessage.ts
+++ b/backend/src/helpers/SchedulingNotifySendMessage.ts
@@ -11,6 +11,7 @@ import { convertBytes } from "./ConvertBytes";
 import { deleteScheduleByTicketIdCache } from "./SchedulingNotifyCache";
 import SchedulingNotify from "../models/SchedulingNotify";
 import Ticket from "../models/Ticket";
+import User from "../models/User";
 import { Sequelize, Op } from "sequelize";
 
 
@@ -57,20 +58,29 @@ const monitor = async () => {
                         status: { [Op.in]: ['open', 'pending'] }
                     }
                 })  
-
+                
                 await deleteScheduleByTicketIdCache(schedulingNotifies[i].ticketId)
 
                 await DeleteSchedulingNotifyService(schedulingNotifies[i].id)
 
                 if (_ticket) continue 
-                 
+                
                 if (ticket.dataValues.status == 'closed') {
-                    await ticket.update({ status: 'pending' })
+                    await ticket.update({ status: 'open' })
                 } 
+                const userId: number = ticket.getDataValue('userId');
+                let userN = '';
+                if(userId){
+                   const useer = await User.findByPk(userId);
+                   if(useer){
+                      const userName: string = useer.getDataValue('name');
+                      userN = `*${userName}:* \n`;
+                   }
+                }
 
                 await new Promise(f => setTimeout(f, 3000));
                 await SendWhatsAppMessage({
-                    body: schedulingNotifies[i].message, ticket
+                    body: userN+schedulingNotifies[i].message, ticket
                 });
 
 
@@ -80,33 +90,33 @@ const monitor = async () => {
         }
 
 
-        exec("df -h /", (error: any, stdout: any, stderr: any) => {
+        // exec("df -h /", (error: any, stdout: any, stderr: any) => {
 
-            if (error) {
-                console.log(`exec error: ${error.message}`);
-                return;
-            }
-            if (stderr) {
-                console.log(`exec stderr: ${stderr}`);
-                return;
-            }
+        //     if (error) {
+        //         console.log(`exec error: ${error.message}`);
+        //         return;
+        //     }
+        //     if (stderr) {
+        //         console.log(`exec stderr: ${stderr}`);
+        //         return;
+        //     }
 
-            stdout = stdout.split(/\r?\n/)
-            stdout = stdout[1].trim().split(/\s+/)
+        //     stdout = stdout.split(/\r?\n/)
+        //     stdout = stdout[1].trim().split(/\s+/)
 
-            // DISK SPACE MONITORING
-            const io = getIO();
-            io.emit("diskSpaceMonit", {
-                action: "update",
-                diskSpace: {
-                    size: stdout[1],
-                    used: stdout[2],
-                    available: stdout[3],
-                    use: stdout[4]
-                }
-            });
+        //     // DISK SPACE MONITORING
+        //     const io = getIO();
+        //     io.emit("diskSpaceMonit", {
+        //         action: "update",
+        //         diskSpace: {
+        //             size: stdout[1],
+        //             used: stdout[2],
+        //             available: stdout[3],
+        //             use: stdout[4]
+        //         }
+        //     });
 
-        });
+        // });
 
 
 
diff --git a/backend/src/helpers/SerializeUser.ts b/backend/src/helpers/SerializeUser.ts
index 3802500..8f7250b 100644
--- a/backend/src/helpers/SerializeUser.ts
+++ b/backend/src/helpers/SerializeUser.ts
@@ -4,6 +4,7 @@ import User from "../models/User";
 interface SerializedUser {
   id: number;
   name: string;
+  positionCompany: string;
   email: string;
   profile: string;
   queues: Queue[];
@@ -13,6 +14,7 @@ export const SerializeUser = (user: User): SerializedUser => {
   return {
     id: user.id,
     name: user.name,
+    positionCompany: user.positionCompany,
     email: user.email,
     profile: user.profile,
     queues: user.queues
diff --git a/backend/src/models/User.ts b/backend/src/models/User.ts
index 63ab78f..fb2109e 100644
--- a/backend/src/models/User.ts
+++ b/backend/src/models/User.ts
@@ -41,7 +41,10 @@ class User extends Model<User> {
   @Default(0)
   @Column
   tokenVersion: number;
-
+  
+  @Column
+  positionCompany: string;
+  
   @Default("admin")
   @Column
   profile: string;
@@ -51,7 +54,6 @@ class User extends Model<User> {
 
   @UpdatedAt
   updatedAt: Date;
-
   @HasMany(() => Ticket)
   tickets: Ticket[];
  
diff --git a/backend/src/services/UserServices/AuthUserService.ts b/backend/src/services/UserServices/AuthUserService.ts
index f198a7c..b1cac22 100644
--- a/backend/src/services/UserServices/AuthUserService.ts
+++ b/backend/src/services/UserServices/AuthUserService.ts
@@ -10,6 +10,7 @@ import Queue from "../../models/Queue";
 interface SerializedUser {
   id: number;
   name: string;
+  positionCompany: string;
   email: string;
   profile: string;
   queues: Queue[];
diff --git a/backend/src/services/UserServices/CreateUserService.ts b/backend/src/services/UserServices/CreateUserService.ts
index 69d7c0d..5c6badb 100644
--- a/backend/src/services/UserServices/CreateUserService.ts
+++ b/backend/src/services/UserServices/CreateUserService.ts
@@ -8,6 +8,7 @@ interface Request {
   email: string;
   password: string;
   name: string;
+  positionCompany?: string;
   queueIds?: number[];
   profile?: string;
 }
@@ -15,6 +16,7 @@ interface Request {
 interface Response {
   email: string;
   name: string;
+  positionCompany: string;
   id: number;
   profile: string;
 }
@@ -23,6 +25,7 @@ const CreateUserService = async ({
   email,
   password,
   name,
+  positionCompany,
   queueIds = [],
   profile = "master"
 }: Request): Promise<Response> => {
@@ -70,6 +73,7 @@ const CreateUserService = async ({
         email,
         password,
         name,
+        positionCompany,
         profile
       },
       { include: ["queues"] }
diff --git a/backend/src/services/UserServices/ListUserParamiterService.ts b/backend/src/services/UserServices/ListUserParamiterService.ts
index 0b0c1af..ebb610b 100644
--- a/backend/src/services/UserServices/ListUserParamiterService.ts
+++ b/backend/src/services/UserServices/ListUserParamiterService.ts
@@ -40,7 +40,7 @@ const ListUser = async ({ profile, userId, raw, userIds, profiles }: Request): P
   const users = await User.findAll({
     where: where_clause,
     raw,
-    attributes: ["id", "name", "email"],
+    attributes: ["id", "name", "email", "positionCompany"],
 
     include: [
       { model: Queue, as: "queues", attributes: ["id", "name", "color"] }
diff --git a/backend/src/services/UserServices/ListUsersService.ts b/backend/src/services/UserServices/ListUsersService.ts
index 5c556f0..5f2b07a 100644
--- a/backend/src/services/UserServices/ListUsersService.ts
+++ b/backend/src/services/UserServices/ListUsersService.ts
@@ -63,7 +63,7 @@ const ListUsersService = async ({
 
   const { count, rows: users } = await User.findAndCountAll({
     where: whereCondition,
-    attributes: ["name", "id", "email", "profile", "createdAt"],
+    attributes: ["name", "id", "email","positionCompany", "profile", "createdAt"],
     limit,
     offset,
     order: [["createdAt", "DESC"]],
diff --git a/frontend/.env.example b/frontend/.env.example
deleted file mode 100644
index f890a22..0000000
--- a/frontend/.env.example
+++ /dev/null
@@ -1 +0,0 @@
-REACT_APP_BACKEND_URL = http://localhost:8080/
\ No newline at end of file
diff --git a/frontend/src/components/UserModal/index.js b/frontend/src/components/UserModal/index.js
index 3296e48..860cb2a 100644
--- a/frontend/src/components/UserModal/index.js
+++ b/frontend/src/components/UserModal/index.js
@@ -84,6 +84,7 @@ const UserModal = ({ open, onClose, userId }) => {
 		name: "",
 		email: "",
 		password: "",
+		position: "",
 		profile: "user",
 	};
 
@@ -220,10 +221,9 @@ const UserModal = ({ open, onClose, userId }) => {
 										fullWidth
 									/>
 								</div>
-								<div className={classes.multFieldLine}>
 									<Field
 										as={TextField}
-										label={i18n.t("userModal.form.email")}
+										label='Login'
 										name="email"
 										error={touched.email && Boolean(errors.email)}
 										helperText={touched.email && errors.email}
@@ -231,6 +231,18 @@ const UserModal = ({ open, onClose, userId }) => {
 										margin="dense"
 										fullWidth
 									/>
+								<div className={classes.multFieldLine}>
+									<Field
+									as={TextField}
+									label="Cargo"
+									autoFocus
+									name="positionCompany"
+									error={touched.name && Boolean(errors.name)}
+									helperText={touched.name && errors.name}
+									variant="outlined"
+									margin="dense"
+									fullWidth
+								/>
 									<FormControl
 										variant="outlined"
 										className={classes.formControl}
@@ -262,6 +274,7 @@ const UserModal = ({ open, onClose, userId }) => {
 										/>
 									</FormControl>
 								</div>
+										
 								<Can
 									role={loggedInUser.profile}
 									perform="user-modal:editQueues"
diff --git a/frontend/src/pages/Report/index.js b/frontend/src/pages/Report/index.js
index d1e2a58..661ba4e 100644
--- a/frontend/src/pages/Report/index.js
+++ b/frontend/src/pages/Report/index.js
@@ -221,6 +221,19 @@ let columnsData = [
   { title: `${i18n.t("reports.listColumns.column1_8")}`, field: 'updatedAt' },
   { title: `${i18n.t("reports.listColumns.column1_9")}`, field: 'statusChatEnd' }]
 
+let columnsDataSuper = [
+  { title: `${i18n.t("reports.listColumns.column1_1")}`, field: 'whatsapp.name' },
+  { title: `${i18n.t("reports.listColumns.column1_2")}`, field: 'user.name' },
+  { title: `${i18n.t("reports.listColumns.column0_3")}`, field: 'contact.name' },
+  { title: `${i18n.t("reports.listColumns.column1_5")}`, field: 'queue.name' },
+
+  { title: 'Status', field: 'status' },
+
+  { title: `${i18n.t("reports.listColumns.column1_7")}`, field: 'createdAt' },
+  { title: `${i18n.t("reports.listColumns.column1_8")}`, field: 'updatedAt' },
+  { title: `${i18n.t("reports.listColumns.column1_9")}`, field: 'statusChatEnd' }
+]
+
 
  
 // function convertAndFormatDate(dateString) {
@@ -245,7 +258,6 @@ let columnsData = [
 const Report = () => {
 
   const { user: userA } = useContext(AuthContext)
-
   //-------- 
   const [searchParam] = useState("")
 
@@ -316,21 +328,28 @@ const Report = () => {
       setLoading(true)
       const fetchQueries = async () => {
         try {
-
           if (reportOption === '1') { 
 
             // const { data } = await api.get("/reports/", { params: { userId: userId ? userId : 0, startDate: convertAndFormatDate(startDate), endDate: convertAndFormatDate(endDate), pageNumber: pageNumberTickets }, })
 
-            const { data } = await api.get("/reports/", { params: { userId, startDate, endDate, pageNumber: pageNumberTickets }, })
-
+            const { data } = await api.get("/reports/", { params: { userId, startDate, endDate, pageNumber: pageNumberTickets }, userQueues: userA.queues})
 
+            let ticketsQueue = data.tickets;
+            let userQueues = userA.queues;
+            let filterQueuesTickets = [];
+            if(userQueues.length > 1){
+                filterQueuesTickets = ticketsQueue.filter(ticket => userQueues.some(queue => queue.name === ticket.queue.name));
+            }else if(userQueues.length > 0) {
+               filterQueuesTickets = ticketsQueue.filter(ticket => ticket.queue.name === userQueues[0].name);
+            }
+            data.tickets = filterQueuesTickets;
             dispatchQ({ type: "LOAD_QUERY", payload: data.tickets })
 
             setHasMore(data.hasMore)
             setTotalCountTickets(data.count)
             setLoading(false)
 
-
+          
           }
           else if (reportOption === '2') {
 
@@ -684,7 +703,7 @@ const Report = () => {
                 <>
 
                   <MTable data={query}
-                    columns={columnsData}
+                    columns={userA.profile !== 'supervisor' ?columnsData:columnsDataSuper}
                     hasChild={true}
                     removeClickRow={false}
 
diff --git a/frontend/src/pages/Users/index.js b/frontend/src/pages/Users/index.js
index c934471..04b605a 100644
--- a/frontend/src/pages/Users/index.js
+++ b/frontend/src/pages/Users/index.js
@@ -267,7 +267,9 @@ const Users = () => {
                 <TableCell align="center">
                   {i18n.t("users.table.profile")}
                 </TableCell>
-                
+                <TableCell align="center">
+                  Cargo
+                </TableCell>
                 <TableCell align="center">
                   {i18n.t("users.table.actions")}
                 </TableCell>
@@ -281,6 +283,7 @@ const Users = () => {
                     <TableCell align="center">{user.name}</TableCell>
                     <TableCell align="center">{user.email}</TableCell>
                     <TableCell align="center">{user.profile}</TableCell>
+                    <TableCell align="center">{user.positionCompany}</TableCell>
                     
                     <TableCell align="center">