diff --git a/backend/src/helpers/HitPortalMonitoring.ts b/backend/src/helpers/HitPortalMonitoring.ts
index 2dacf3f..ae11884 100644
--- a/backend/src/helpers/HitPortalMonitoring.ts
+++ b/backend/src/helpers/HitPortalMonitoring.ts
@@ -6,62 +6,91 @@ import endPointQuery from "./EndpointQuery";
 import WhatsQueueIndex from "./WhatsQueueIndex";
 
 
-const hitPortalMonitoring = async (centro_de_custo: string) => {
+const hitPortalMonitoring = async (centro_de_custo: string) => { 
 
-    let msg_endpoint: any = []
+  let msg_endpoint: any = []
 
-    let response2 = await endPointQuery('http://177.107.193.124:8095/labs/zabbix-frontend/api/api.php', 'post', centro_de_custo.trim())
-  
-    if (response2 && response2.data.result) {
-  
-      response2 = response2.data.result;
-  
-      for (let i = 0; i < response2.length; i++) {
-  
-        let data = ''
-        let sub_data = '*Atualizações:*\n\n'
-  
-        const properties: any = Object.entries(response2[i]);
-  
-        for (let x = 0; x < properties.length; x++) {
-  
-          if (typeof (properties[x][1]) != 'object') {
-  
-            data += `*${properties[x][0]}*: ${properties[x][1].replace(/(\r\n|\n|\r)/gm, "")}\n`
-  
+  let response2 = await endPointQuery('http://177.107.193.124:8095/labs/zabbix-frontend/api/api.php', 'post', centro_de_custo.trim())
+
+  if (response2 && response2.data.result) {
+
+    response2 = response2.data.result;
+
+    for (let i = 0; i < response2.length; i++) {
+
+      let data = ''
+      let sub_data = '*Atualizações:*\n\n'
+
+      let properties: any = Object.entries(response2[i]);
+
+      for (let x = 0; x < properties.length; x++) {
+
+        if (typeof (properties[x][1]) != 'object') { 
+
+          if (properties[x][0] === 'n_chamado_web') {
+            properties[x][0] = 'Protocolo'
           }
-          else if (typeof (properties[x][1]) == 'object') {
-  
-            const sub_properties = properties[x][1];
-  
-            for (let k = 0; k < sub_properties.length; k++) {
-  
-              const inner_properties: any = Object.entries(sub_properties[k]);
-  
-              for (let y = 0; y < inner_properties.length; y++) {
-  
-                sub_data += `*${inner_properties[y][0]}*: ${inner_properties[y][1].replace(/(\r\n|\n|\r)/gm, "")}\n`
-  
-              }
-  
-              sub_data += '\n'
-  
-            }
-  
+          else if (properties[x][0] === 'nome_cliente') {
+            properties[x][0] = 'Nome do cliente'
           }
-  
+          else if (properties[x][0] === 'quando_inicio') {
+            properties[x][0] = 'Data de abertura'
+          }
+          else if (properties[x][0] === 'nome_filial') {
+            properties[x][0] = 'Nome da filial'
+          }
+          else if (properties[x][0] === 'cod_web') {
+            properties[x][0] = 'Codigo do cliente'
+          }
+          else if (properties[x][0] === 'id' || properties[x][0] === 'cliente_id') {
+            continue
+          }
+
+          data += `*${properties[x][0]}*: ${properties[x][1].replace(/(\r\n|\n|\r)/gm, "")}\n`
+
         }
-  
-        msg_endpoint.push({ header: data, body: sub_data })
-  
+        else if (typeof (properties[x][1]) == 'object') {
+
+          const sub_properties = properties[x][1];
+
+          for (let k = 0; k < sub_properties.length; k++) {
+
+            const inner_properties: any = Object.entries(sub_properties[k]);
+
+            for (let y = 0; y < inner_properties.length; y++) {
+
+              if (inner_properties[y][0] === 'texto') {
+                inner_properties[y][0] = 'Informação'
+              }
+              else if (inner_properties[y][0] === 'quando') {
+                inner_properties[y][0] = 'Data da Informação'
+              }
+              else if (inner_properties[y][0] === 'login') {
+                continue
+              }
+
+              sub_data += `*${inner_properties[y][0]}*: ${inner_properties[y][1].replace(/(\r\n|\n|\r)/gm, "")}\n`
+
+            }
+
+            sub_data += '\n'
+
+          }
+
+        }
+
       }
-  
+
+      msg_endpoint.push({ header: data, body: sub_data })
+
     }
-    else {
-      msg_endpoint = null
-    }
-  
-    return msg_endpoint
+
+  }
+  else {
+    msg_endpoint = null
+  }
+
+  return msg_endpoint
 
 }
 
diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index d736ee7..b508eeb 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -227,17 +227,38 @@ const queryEndPointHit = async (centro_de_custo: string) => {
 
     response2 = response2.data.result;
 
+
     for (let i = 0; i < response2.length; i++) {
 
       let data = ''
       let sub_data = '*Atualizações:*\n\n'
 
-      const properties: any = Object.entries(response2[i]);
+      let properties: any = Object.entries(response2[i]);
 
       for (let x = 0; x < properties.length; x++) {
 
         if (typeof (properties[x][1]) != 'object') {
 
+          if (properties[x][0] === 'n_chamado_web') {
+            properties[x][0] = 'Protocolo'
+          }
+          else if (properties[x][0] === 'nome_cliente') {
+            properties[x][0] = 'Nome do cliente'
+          }
+          else if (properties[x][0] === 'quando_inicio') {
+            properties[x][0] = 'Data de abertura'
+          }
+          else if (properties[x][0] === 'nome_filial') {
+            properties[x][0] = 'Nome da filial'
+          }
+          else if (properties[x][0] === 'cod_web') {
+            properties[x][0] = 'Codigo do cliente'
+          }
+          else if (properties[x][0] === 'id' || properties[x][0] === 'cliente_id') {
+            continue
+          }
+
+
           data += `*${properties[x][0]}*: ${properties[x][1].replace(/(\r\n|\n|\r)/gm, "")}\n`
 
         }
@@ -247,10 +268,20 @@ const queryEndPointHit = async (centro_de_custo: string) => {
 
           for (let k = 0; k < sub_properties.length; k++) {
 
-            const inner_properties: any = Object.entries(sub_properties[k]);
+            let inner_properties: any = Object.entries(sub_properties[k]);
 
             for (let y = 0; y < inner_properties.length; y++) {
 
+              if (inner_properties[y][0] === 'texto') {
+                inner_properties[y][0] = 'Informação'
+              }
+              else if (inner_properties[y][0] === 'quando') {
+                inner_properties[y][0] = 'Data da Informação'
+              }
+              else if (inner_properties[y][0] === 'login') {
+                continue
+              }
+
               sub_data += `*${inner_properties[y][0]}*: ${inner_properties[y][1].replace(/(\r\n|\n|\r)/gm, "")}\n`
 
             }
@@ -987,12 +1018,12 @@ const handleMessage = async (
 
       console.log('ticket_message.length ', ticket_message.length)
 
-      if (ticket_message.length > 10) {
+      if (ticket_message.length > 5) {
 
         const { queues, } = await ShowWhatsAppService(wbot.id!);
 
         await UpdateTicketService({ ticketData: { status: 'pending', queueId: queues[0].id }, ticketId: ticket.id });
-      
+
       }
       else {
         await sendDialogflowAwswer(wbot, ticket, msg, contact, chat);