diff --git a/backend/package.json b/backend/package.json
index f9c9b6d..1c8646e 100644
--- a/backend/package.json
+++ b/backend/package.json
@@ -16,6 +16,7 @@
   "license": "MIT",
   "dependencies": {
     "@sentry/node": "^5.29.2",
+    "@types/fluent-ffmpeg": "^2.1.21",
     "@types/pino": "^6.3.4",
     "axios": "^1.2.3",
     "bcryptjs": "^2.4.3",
@@ -28,6 +29,7 @@
     "express-async-errors": "^3.1.1",
     "fast-folder-size": "^1.7.0",
     "flat": "^5.0.2",
+    "fluent-ffmpeg": "^2.1.2",
     "fs-extra": "^10.1.0",
     "http-graceful-shutdown": "^2.3.2",
     "ioredis": "^5.2.3",
@@ -42,6 +44,7 @@
     "sequelize": "^5.22.3",
     "sequelize-cli": "^5.5.1",
     "sequelize-typescript": "^1.1.0",
+    "sharp": "^0.32.5",
     "socket.io": "^3.0.5",
     "socket.io-client": "^4.5.4",
     "uuid": "^8.3.2",
diff --git a/backend/src/app.ts b/backend/src/app.ts
index 7864346..fea4c81 100644
--- a/backend/src/app.ts
+++ b/backend/src/app.ts
@@ -21,7 +21,8 @@ app.use(
     credentials: true,
     origin: process.env.FRONTEND_URL
   })
-);
+); 
+
 app.use(cookieParser());
 app.use(express.json());
 app.use(Sentry.Handlers.requestHandler());
diff --git a/backend/src/controllers/MessageController.ts b/backend/src/controllers/MessageController.ts
index 798475a..e026b98 100644
--- a/backend/src/controllers/MessageController.ts
+++ b/backend/src/controllers/MessageController.ts
@@ -17,6 +17,8 @@ import {
   verifyMessage
 } from "../services/WbotServices/wbotMessageListener";
 import CreateOrUpdateContactService from "../services/ContactServices/CreateOrUpdateContactService";
+import sendWhatsAppMessageOfficialAPI from "../helpers/sendWhatsAppMessageOfficialAPI";
+import Whatsapp from "../models/Whatsapp"; 
 
 type IndexQuery = {
   pageNumber: string;
@@ -27,6 +29,7 @@ type MessageData = {
   fromMe: boolean;
   read: boolean;
   quotedMsg?: Message;
+  mic_audio?: boolean
 };
 
 export const index = async (req: Request, res: Response): Promise<Response> => {
@@ -37,104 +40,19 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
     pageNumber,
     ticketId
   });
-
-  // SetTicketMessagesAsRead(ticket);
-
+  
   return res.json({ count, messages, ticket, hasMore });
 };
 
 export const store = async (req: Request, res: Response): Promise<Response> => {
   const { ticketId } = req.params;
-  const { body, quotedMsg }: MessageData = req.body;
+  const { body, quotedMsg, mic_audio }: MessageData = req.body;
   const medias = req.files as Express.Multer.File[];
   const ticket = await ShowTicketService(ticketId);
 
   const { queueId } = ticket;
-  console.log("-----------> queueId: ", queueId);
+  console.log("-----------> queueId: ", queueId, "  |  quotedMsg: ", quotedMsg);  
 
-  // TEST FILA DE ATENDIMENTO 42 WHATSAPP OFFICIAL
-  if (queueId == 42) {
-    const { contactId } = ticket;
-
-    const contact: any = await Contact.findByPk(contactId);
-
-    const { number } = contact;
-
-    console.log("NUMBER: ", number);
-    console.log("CONTACT ID: ", contactId);
-
-    const data = {
-      messaging_product: "whatsapp",
-      recipient_type: "individual",
-      to: number,
-      type: "text",
-      text: {
-        preview_url: true,
-        body
-      }
-    };
-
-    if (!isValidMsg({ type: data.type })) {
-      return res.status(400).json({ message: "Wrong message type" });
-    }
-
-    whatsappOfficialAPI
-      .post("/v17.0/105394365522185/messagess", data)
-      .then(response => {
-        console.log("Response:", response.data);
-
-        if (response.status == 200) {
-          console.log("STATUS 200");
-        }
-
-        let msg = {};
-
-        msg = {
-          ...msg,
-          id: { id: response.data.messages[0].id },
-          fromMe: true,
-          type: "chat",
-          read: false,
-          body
-        };
-
-        verifyMessage(msg, ticket, contact, quotedMsg);
- 
-      })
-      .catch(error => {
-        console.log(
-          "Error on try request: ",
-          error.response.data.error.message
-        );
-
-        //  return res
-        //    .status(500)
-        //    .json({ error: error.response.data.error.message });
-
-        if (error?.response?.data?.error?.message && error.response?.status) { 
-         
-        }
-
-        if (error.response) {
-          // The request was made and the server responded with a non-2xx status code
-          throw new Error(
-            `Request failed with status ${error.response.status}`
-          );
-        } else if (error.request) {
-          // The request was made but no response was received (e.g., network error)
-          throw new Error("No response received from the server");
-        } else {
-          // Something happened in setting up the request that triggered an error
-          throw new Error("Request configuration error");
-        }
-      });
-
-    // return res.status(500).json({ error: "Internal server error" });
-
-    return res.send();
-  }
-
-  // ORIGINAL
   if (medias) {
     await Promise.all(
       medias.map(async (media: Express.Multer.File) => {
@@ -152,9 +70,8 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
         media:`,
           media,
           "\n"
-        );
-
-        await SendWhatsAppMedia({ media, ticket });
+        );  
+        await SendWhatsAppMedia({ media, ticket, mic_audio });
       })
     );
   } else {
diff --git a/backend/src/controllers/TicketController.ts b/backend/src/controllers/TicketController.ts
index 26f2657..f7a308a 100644
--- a/backend/src/controllers/TicketController.ts
+++ b/backend/src/controllers/TicketController.ts
@@ -103,7 +103,8 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
 };
 
 export const store = async (req: Request, res: Response): Promise<Response> => {
-  const { contactId, status, userId, msg, queueId }: TicketData = req.body; 
+  const { contactId, status, userId, msg, queueId, whatsappId }: TicketData =
+    req.body;
 
   let ticket = await Ticket.findOne({
     where: {
@@ -120,7 +121,13 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
       ticketId: ticket.id
     });
   } else {
-    ticket = await CreateTicketService({ contactId, status, userId, queueId });
+    ticket = await CreateTicketService({
+      contactId,
+      status,
+      userId,
+      queueId,
+      whatsappId
+    });
   }
 
   const io = getIO();
@@ -128,15 +135,6 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
     action: "update",
     ticket
   });
-  //
-
-  //  const ticket = await CreateTicketService({ contactId, status, userId });
-
-  // const io = getIO();
-  // io.to(ticket.status).emit("ticket", {
-  //   action: "update",
-  //   ticket
-  // });
 
   return res.status(200).json(ticket);
 };
@@ -243,9 +241,9 @@ export const update = async (
 
     if (getSettingValue("oneContactChatWithManyWhats")?.value == "enabled") {
       if (ticketData.transfer) {
-        const defaultWhatsapp: any = await GetDefaultWhatsApp(
-          ticketData.userId
-        );
+        const defaultWhatsapp: any = await GetDefaultWhatsApp({
+          userId: ticketData.userId
+        });
 
         const _ticket: any = await Ticket.findByPk(ticketId);
 
@@ -276,8 +274,6 @@ export const update = async (
       await setMessageAsRead(ticket);
     }
 
-    console.log("ticket.unreadMessages: ", ticket.unreadMessages);
-
     if (ticketData.userId) {
       const dateToday = splitDateTime(
         new Date(format(new Date(), "yyyy-MM-dd HH:mm:ss", { locale: ptBR }))
diff --git a/backend/src/controllers/WhatsAppController.ts b/backend/src/controllers/WhatsAppController.ts
index 0f1252a..0a73278 100644
--- a/backend/src/controllers/WhatsAppController.ts
+++ b/backend/src/controllers/WhatsAppController.ts
@@ -16,19 +16,25 @@ import AppError from "../errors/AppError";
 import getNumberFromName from "../helpers/GetNumberSequence";
 import phoneNumberStart from "../helpers/PhoneNumberStatusCode";
 
-import path from "path";
+import path, { join } from "path";
 import validatePhoneName from "../helpers/ValidatePhoneName";
 import postData from "../helpers/AxiosPost";
 import Whatsapp from "../models/Whatsapp";
 import Message from "../models/Message";
 import FindOrCreateTicketService from "../services/TicketServices/FindOrCreateTicketService";
 import {
+  handleMessage,
   handleMsgAck,
   verifyContact,
   verifyMessage
 } from "../services/WbotServices/wbotMessageListener";
 import Contact from "../models/Contact";
 import CreateOrUpdateContactService from "../services/ContactServices/CreateOrUpdateContactService";
+import GetDefaultWhatsApp from "../helpers/GetDefaultWhatsApp";
+import ShowUserService from "../services/UserServices/ShowUserService";
+
+import fs from "fs";
+import receiveWhatsAppMediaOfficialAPI from "../helpers/ReceiveWhatsAppMediaOfficialAPI";
 
 interface WhatsappData {
   name: string;
@@ -47,12 +53,113 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
   return res.status(200).json(whatsapps);
 };
 
+export const whatsAppOfficialMatchQueue = async (
+  req: Request,
+  res: Response
+): Promise<Response> => {
+  const { userId, queueId }: any = req.query;
+
+  const whatsapps = await GetDefaultWhatsApp({ userId, queueId });
+
+  return res.status(200).json(whatsapps);
+};
+
+export const whatsAppOfficialMatchQueueUser = async (
+  req: Request,
+  res: Response
+): Promise<Response> => {
+  const { userId, queueId }: any = req.query;
+
+  let whatsApps: any = await ListWhatsAppsService();
+  let user: any = await ShowUserService(userId);
+
+  // console.log(JSON.stringify(user, null, 2));
+
+  let queuesConnected = whatsApps
+    .filter((w: any) => w.status === "CONNECTED")
+    .map((item: any) => {
+      const { queues } = item;
+      return {
+        queues: queues.map((q: any) => {
+          return { id: q.id };
+        })
+      };
+    })
+    .flatMap((item: any) => item.queues.map((queue: any) => queue.id));
+
+  queuesConnected = [...new Set(queuesConnected)].map(q => {
+    return { id: q };
+  });
+
+  const userQueues = user.queues.map((item: any) => {
+    const { id, name, color } = item;
+    return {
+      id,
+      name,
+      color,
+      disable: queuesConnected.find((queue: any) => queue.id === id)
+        ? false
+        : true
+    };
+  });
+
+  return res.status(200).json(userQueues);
+};
+
+export const media = async (req: Request, res: Response) => {
+  const { filename } = req.params;
+
+  const filePath = join(__dirname, "..", "..", "..", "..", "public", filename);
+
+  console.log("filePath: ", filePath);
+
+  console.log(filename);
+
+  if (!fs.existsSync(filePath)) {
+    return res.status(404).json({ message: "File not folund!" });
+  }
+
+  // Set appropriate headers for the download.
+  res.setHeader("Content-Disposition", `attachment; filename=${filename}`);
+  res.sendFile(filePath);
+};
+
 export const weebhook = async (
   req: Request,
   res: Response
 ): Promise<Response> => {
   // console.log(JSON.stringify(req.body, null, 2));
 
+  console.log("req.method: ", req.method);
+
+  if (req.method == "GET") {
+    /**
+     * UPDATE YOUR VERIFY TOKEN
+     *This will be the Verify Token value when you set up webhook
+     **/
+    const verify_token = process.env.VERIFY_TOKEN;
+
+    // Parse params from the webhook verification request
+    let mode = req.query["hub.mode"];
+    let token = req.query["hub.verify_token"];
+    let challenge = req.query["hub.challenge"];
+
+    // Check if a token and mode were sent
+    if (mode && token) {
+      // Check the mode and token sent are correct
+      if (mode === "subscribe" && token === verify_token) {
+        // Respond with 200 OK and challenge token from the request
+        console.log("WEBHOOK_VERIFIED");
+        return res.status(200).send(challenge);
+      } else {
+        // Responds with '403 Forbidden' if verify tokens do not match
+        return res.sendStatus(403);
+      }
+    }
+
+    return res.sendStatus(500);
+  }
+
   // MESSAGE
   if (req.body.object) {
     if (
@@ -62,37 +169,71 @@ export const weebhook = async (
       req.body.entry[0].changes[0].value.messages &&
       req.body.entry[0].changes[0].value.messages[0]
     ) {
-      const contact_from = req.body.entry[0].changes[0].value.messages[0].from; // extract the phone number from the webhook payload
-      const msg_body = req.body.entry[0].changes[0].value.messages[0].text.body; // extract the message text from the webhook payload
-      const type = req.body.entry[0].changes[0].value.messages[0].type;
+      const message = req.body.entry[0].changes[0].value.messages[0];
+      const contact_from = message.from; // extract the phone number from the webhook payload
       const contact_to =
         req.body.entry[0].changes[0].value.metadata.display_phone_number;
+      let type = message.type;
 
-      console.log("from: ", contact_from);
-      console.log("to: ", contact_to);
-      console.log("msg_body: ", msg_body);
-      console.log("msg type: ", type);
-
-      const contact: any = await verifyContact(null, { number: contact_from });
-
-      const whatsapp: any = await Whatsapp.findOne({
-        where: { number: contact_to }
-      });
-
-      const ticket = await FindOrCreateTicketService(contact, whatsapp.id, 1);
-
+      let wbot = {};
       let msg = {};
+      let contacts = req.body.entry[0].changes[0].value.contacts[0];
 
       msg = {
         ...msg,
-        id: { id: req.body.entry[0].changes[0].value.messages[0].id },
+        id: { id: message.id },
         fromMe: false,
-        type: type === "text" ? "chat" : type,
+        type: type,
         read: false,
-        body: req.body.entry[0].changes[0].value.messages[0].text.body
+        hasMedia: false
       };
 
-      await verifyMessage(msg, ticket, contact, undefined);
+      // NEW
+      const whatsapp = await ShowWhatsAppService(null, {
+        number: contact_to
+      });
+
+      if (type == "text") {
+        type = "chat";
+        msg = {
+          ...msg,
+          body: message.text.body // extract the message text from the webhook payload,
+        };
+      } else {
+        const mediaId = message[message.type].id;
+        const mimetype = message[message.type].mime_type;
+
+        let filename = await receiveWhatsAppMediaOfficialAPI(
+          mediaId,
+          whatsapp.phoneNumberId
+        );
+
+        if (!filename) throw new AppError("There was an error");
+
+        msg = {
+          ...msg,
+          hasMedia: true
+        };
+
+        wbot = { ...wbot, media: { filename, mimetype } };
+      }
+
+      console.log("from: ", contact_from);
+      console.log("to: ", contact_to);
+      console.log("msg type: ", type);
+
+      wbot = {
+        ...wbot,
+        id: whatsapp.id,
+        msgContact: {
+          number: contact_from,
+          name: contacts?.profile?.name
+        },
+        chat: { isGroup: false, unreadCount: 1 },
+        quotedMsg: message && message?.context ? message.context.id : undefined
+      };
+
+      handleMessage(msg, wbot, true);
 
       return res.sendStatus(200);
     }
@@ -266,5 +407,3 @@ export const remove = async (
 
   return res.status(200).json({ message: "Whatsapp deleted." });
 };
-
- 
diff --git a/backend/src/database/migrations/20230828204358-add-column-whatsapp-phone-number-id.ts b/backend/src/database/migrations/20230828204358-add-column-whatsapp-phone-number-id.ts
new file mode 100644
index 0000000..dfff7c1
--- /dev/null
+++ b/backend/src/database/migrations/20230828204358-add-column-whatsapp-phone-number-id.ts
@@ -0,0 +1,14 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Whatsapps", "phoneNumberId", {
+      type: DataTypes.STRING,
+      allowNull: true, 
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Whatsapps", "phoneNumberId");
+  }
+};
diff --git a/backend/src/database/migrations/20230823211123-add-column-whatsapp-official.ts b/backend/src/database/migrations/20230829131253-add-column-tickets-phone-number-id.ts
similarity index 50%
rename from backend/src/database/migrations/20230823211123-add-column-whatsapp-official.ts
rename to backend/src/database/migrations/20230829131253-add-column-tickets-phone-number-id.ts
index 4f7f301..3197236 100644
--- a/backend/src/database/migrations/20230823211123-add-column-whatsapp-official.ts
+++ b/backend/src/database/migrations/20230829131253-add-column-tickets-phone-number-id.ts
@@ -2,13 +2,13 @@ import { QueryInterface, DataTypes } from "sequelize";
 
 module.exports = {
   up: (queryInterface: QueryInterface) => {
-    return queryInterface.addColumn("Whatsapps", "official", {
-      type: DataTypes.BOOLEAN, 
-      defaultValue: false
+    return queryInterface.addColumn("Tickets", "phoneNumberId", {
+      type: DataTypes.STRING,
+      allowNull: true
     });
   },
 
   down: (queryInterface: QueryInterface) => {
-    return queryInterface.removeColumn("Whatsapps", "official");
+    return queryInterface.removeColumn("Tickets", "phoneNumberId");
   }
 };
diff --git a/backend/src/database/migrations/20230830131300-add-column-messages-phone-number-id.ts b/backend/src/database/migrations/20230830131300-add-column-messages-phone-number-id.ts
new file mode 100644
index 0000000..889a825
--- /dev/null
+++ b/backend/src/database/migrations/20230830131300-add-column-messages-phone-number-id.ts
@@ -0,0 +1,14 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Messages", "phoneNumberId", {
+      type: DataTypes.STRING,
+      allowNull: true
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Messages", "phoneNumberId");
+  }
+};
diff --git a/backend/src/helpers/BytesToMB.ts b/backend/src/helpers/BytesToMB.ts
new file mode 100644
index 0000000..b677baa
--- /dev/null
+++ b/backend/src/helpers/BytesToMB.ts
@@ -0,0 +1,3 @@
+export function bytesToMB(bytes: number | string) { 
+  return (+bytes / (1024 * 1024)).toFixed(2);
+}
diff --git a/backend/src/helpers/ConvertAudio.ts b/backend/src/helpers/ConvertAudio.ts
new file mode 100644
index 0000000..f8c7f55
--- /dev/null
+++ b/backend/src/helpers/ConvertAudio.ts
@@ -0,0 +1,48 @@
+import ffmpeg from "fluent-ffmpeg";
+
+import util from "util";
+import { exec as execCallback } from "child_process";
+
+const exec = util.promisify(execCallback); 
+ 
+async function convertAudioToOgg(
+  inputFile: string,
+  outputFile: string
+): Promise<void> {
+  try { 
+    const command = `ffmpeg -i ${inputFile} -c:a libopus ${outputFile}.ogg && rm ${inputFile}`;
+
+    const { stdout, stderr } = await exec(command);
+
+    console.log("Conversion finished");
+    console.log("stdout:", stdout);
+    console.error("stderr:", stderr);
+  } catch (error) {
+    console.error("Error:", error);
+    throw error;
+  }
+}
+
+function convertAudioToWav(
+  inputFile: string,
+  outputFile: string
+): Promise<void> {
+  return new Promise<void>((resolve, reject) => {
+    const command = ffmpeg(inputFile)
+      .audioCodec("pcm_s16le") // Set the audio codec to libvorbis (OGG)
+      .format("wav") // Set the output format to OGG
+      .on("end", () => {
+        console.log("Conversion finished");
+        resolve(); // Resolve the promise when the conversion is successful
+      })
+      .on("error", (err: any) => {
+        console.error("Error:", err);
+        reject(err); // Reject the promise if there is an error
+      });
+
+    // Save the output to the specified file
+    command.save(outputFile);
+  });
+}
+
+export { convertAudioToWav, convertAudioToOgg };
diff --git a/backend/src/helpers/GetDefaultWhatsApp.ts b/backend/src/helpers/GetDefaultWhatsApp.ts
index 4470654..5af78d5 100644
--- a/backend/src/helpers/GetDefaultWhatsApp.ts
+++ b/backend/src/helpers/GetDefaultWhatsApp.ts
@@ -1,55 +1,66 @@
 import AppError from "../errors/AppError";
 import Whatsapp from "../models/Whatsapp";
 
-import WhatsappQueue from "../models/WhatsappQueue"
-import UserQueue from "../models/UserQueue"
+import WhatsappQueue from "../models/WhatsappQueue";
+import UserQueue from "../models/UserQueue";
 
 import { Op, where } from "sequelize";
 
-import wbotByUserQueue from '../helpers/GetWbotByUserQueue'
+import wbotByUserQueue from "../helpers/GetWbotByUserQueue";
 
 // import WhatsQueueIndex from "./WhatsQueueIndex";
 
 import { WhatsIndex } from "./LoadBalanceWhatsSameQueue";
 
-const GetDefaultWhatsApp = async (userId?: string | number): Promise<Whatsapp> => {
+interface Request {
+  userId?: string | number;
+  queueId?: string | number;
+}
 
+//const GetDefaultWhatsApp = async (userId?: string | number): Promise<Whatsapp> => {
+
+const GetDefaultWhatsApp = async ({
+  userId,
+  queueId
+}: Request): Promise<any> => {
   // test del
   let defaultWhatsapp = await Whatsapp.findOne({
     where: { isDefault: true }
   });
 
   if (!defaultWhatsapp) {
-
-
     if (userId) {
+      let whatsapps = await wbotByUserQueue({ userId, queueId }); 
 
-      let whatsapps = await wbotByUserQueue(userId)
+      if (userId && queueId) {
+        if (whatsapps.length > 1) {
+          let whatsAppOfficial: any = whatsapps.find(
+            (w: any) => w.phoneNumberId != null
+          );
 
-      if (whatsapps.length > 0) {
-
-        if (whatsapps.length > 1) { 
-         
-          defaultWhatsapp = whatsapps[+WhatsIndex(whatsapps)]  
-          
+          if (whatsAppOfficial) {
+            return whatsapps;
+          }
         }
-        else {
-          defaultWhatsapp = whatsapps[0]
-        }
-
-      }// Quando o usuário não está em nenhuma fila
-      else {
-        defaultWhatsapp = await Whatsapp.findOne({ where: { status: 'CONNECTED' } });
       }
 
-
+      if (whatsapps.length > 0) {
+        if (whatsapps.length > 1) {
+          defaultWhatsapp = whatsapps[+WhatsIndex(whatsapps)];
+        } else {
+          defaultWhatsapp = whatsapps[0];
+        }
+      } // Quando o usuário não está em nenhuma fila
+      else {
+        defaultWhatsapp = await Whatsapp.findOne({
+          where: { status: "CONNECTED" }
+        });
+      }
+    } else {
+      defaultWhatsapp = await Whatsapp.findOne({
+        where: { status: "CONNECTED" }
+      });
     }
-    else {
-
-      defaultWhatsapp = await Whatsapp.findOne({ where: { status: 'CONNECTED' } });
-
-    }
-
   }
 
   if (!defaultWhatsapp) {
@@ -58,20 +69,6 @@ const GetDefaultWhatsApp = async (userId?: string | number): Promise<Whatsapp> =
 
   return defaultWhatsapp;
   //
-
-
-
-  // const defaultWhatsapp = await Whatsapp.findOne({
-  //   where: { isDefault: true }
-  // });
-
-  // if (!defaultWhatsapp) {
-  //   throw new AppError("ERR_NO_DEF_WAPP_FOUND");
-  // }
-
-  // return defaultWhatsapp;
-
-
 };
 
 export default GetDefaultWhatsApp;
diff --git a/backend/src/helpers/GetTicketWbot.ts b/backend/src/helpers/GetTicketWbot.ts
index d4cf471..367f519 100644
--- a/backend/src/helpers/GetTicketWbot.ts
+++ b/backend/src/helpers/GetTicketWbot.ts
@@ -7,7 +7,7 @@ const GetTicketWbot = async (ticket: Ticket): Promise<Session> => {
   
   if (!ticket.whatsappId) {
 
-    const defaultWhatsapp = await GetDefaultWhatsApp();
+    const defaultWhatsapp = await GetDefaultWhatsApp({});
 
     await ticket.$set("whatsapp", defaultWhatsapp);
   }
diff --git a/backend/src/helpers/GetWbotByUserQueue.ts b/backend/src/helpers/GetWbotByUserQueue.ts
index d444cb7..0b4f23f 100644
--- a/backend/src/helpers/GetWbotByUserQueue.ts
+++ b/backend/src/helpers/GetWbotByUserQueue.ts
@@ -1,50 +1,64 @@
- 
 import UserQueue from "../models/UserQueue";
 import WhatsappQueue from "../models/WhatsappQueue";
 import Whatsapp from "../models/Whatsapp";
 
 import { Op, where } from "sequelize";
 
-const wbotByUserQueue = async (userId: string | number, status: string = 'CONNECTED') => {
-    
-    let defaultWhatsapp: Whatsapp[] = []
-
-    try{ 
-  
-          const queue = await UserQueue.findOne( 
-            {
-              where: { userId: userId },
-              raw:true,
-              attributes: ['queueId']      
-            }); 
-          
-          if(queue?.queueId){  
-              
-              // Pega todas conexões de whatsaap que estão adicionadas à uma fila
-              const whatsappQueues = await WhatsappQueue.findAll( 
-                {
-                  where: { queueId: `${queue?.queueId }`},
-                  raw:true,
-                  attributes: ['whatsappId']      
-                }); 
-          
-           
-            defaultWhatsapp = await Whatsapp.findAll({ 
-              where: { 
-                id: {[Op.in]: whatsappQueues.map((w) => { return  w.whatsappId })},
-                status: status 
-              } 
-            });  
-               
-          } 
-  
-      }catch(err){
-       console.log('There was an error on select a whatsapp id by user queue: ', err)
-      } 
-    
-      return defaultWhatsapp;
-
+interface Request {
+  userId: string | number;
+  status?: string;
+  queueId?: string | number;
 }
 
-export default wbotByUserQueue;
+const wbotByUserQueue = async ({
+  userId,
+  status = "CONNECTED",
+  queueId
+}: Request): Promise<any> => {
+  let defaultWhatsapp: Whatsapp[] = [];
 
+  try {
+    let query: any = {};
+
+    query = { userId };
+
+    if (queueId) {
+      query = { ...query, queueId };
+    } 
+
+    const queue = await UserQueue.findOne({
+      where: query,
+      raw: true,
+      attributes: ["queueId"]
+    }); 
+
+    if (queue?.queueId) {
+      // Pega todas conexões de whatsaap que estão adicionadas à uma fila
+      const whatsappQueues = await WhatsappQueue.findAll({
+        where: { queueId: `${queue?.queueId}` },
+        raw: true,
+        attributes: ["whatsappId"]
+      });
+
+      defaultWhatsapp = await Whatsapp.findAll({
+        where: {
+          id: {
+            [Op.in]: whatsappQueues.map(w => {
+              return w.whatsappId;
+            })
+          },
+          status: status
+        }
+      });
+    }
+  } catch (err) {
+    console.log(
+      "There was an error on select a whatsapp id by user queue: ",
+      err
+    );
+  }
+
+  return defaultWhatsapp;
+};
+
+export default wbotByUserQueue;
diff --git a/backend/src/helpers/ReceiveWhatsAppMediaOfficialAPI.ts b/backend/src/helpers/ReceiveWhatsAppMediaOfficialAPI.ts
new file mode 100644
index 0000000..fec1aa9
--- /dev/null
+++ b/backend/src/helpers/ReceiveWhatsAppMediaOfficialAPI.ts
@@ -0,0 +1,73 @@
+import axios from "axios";
+import { getIO } from "../libs/socket";
+import Contact from "../models/Contact";
+import Ticket from "../models/Ticket";
+import {
+  isValidMsg,
+  verifyMediaMessage,
+  verifyMessage
+} from "../services/WbotServices/wbotMessageListener";
+
+import { writeFile } from "fs";
+
+import whatsappOfficialAPI from "./WhatsappOfficialAPI";
+import path, { join } from "path";
+import { promisify } from "util";
+
+import mime from "mime";
+
+import fs from "fs";
+import { response } from "express";
+
+const writeFileAsync = promisify(writeFile);
+
+async function receiveWhatsAppMediaOfficialAPI(
+  mediaId: string,
+  phoneNumberId: string
+) {
+  try {
+    const { data } = await whatsappOfficialAPI.get(
+      `/${process.env.VERSION}/${mediaId}?phone_number_id=${phoneNumberId}`
+    );
+
+    if (data && data?.url) {
+      const config: any = {
+        headers: {
+          Authorization: `Bearer ${process.env.TOKEN}`
+        },
+        responseType: "arraybuffer"
+      };
+
+      const filename = Date.now() + String(Math.floor(Math.random() * 1000));
+
+      const response = await axios.get(data.url, config);
+
+      const ext = response.headers["content-type"].split("/")[1];
+
+      const filename_ext = `${filename}.${ext}`; 
+
+      const destPath = path.join(
+        __dirname,
+        `..`,
+        `..`,
+        `..`,
+        `..`,
+        `public`,
+        `${filename_ext}`
+      );
+
+      fs.writeFileSync(destPath, response.data);
+
+      return filename_ext;
+    }
+  } catch (error) {
+    console.log(
+      "There was an error on receiveWhatsAppMediaOfficialAPI: ",
+      error
+    );
+  }
+
+  return null;
+}
+
+export default receiveWhatsAppMediaOfficialAPI;
diff --git a/backend/src/helpers/SendWhatsappMessageSocket.ts b/backend/src/helpers/SendWhatsappMessageSocket.ts
index c9485f3..1998a50 100644
--- a/backend/src/helpers/SendWhatsappMessageSocket.ts
+++ b/backend/src/helpers/SendWhatsappMessageSocket.ts
@@ -1,21 +1,33 @@
 import { getIO } from "../libs/socket";
 import Ticket from "../models/Ticket";
- 
+import sendWhatsAppMessageOfficialAPI from "./sendWhatsAppMessageOfficialAPI"
 
-function sendWhatsAppMessageSocket(ticket: Ticket, body: string, quotedMsgSerializedId?: string | undefined, number?: string ) {
+function sendWhatsAppMessageSocket(
+  ticket: Ticket,
+  body: string,
+  quotedMsgSerializedId?: string | undefined,
+  number?: string
+) {
+  const { phoneNumberId } = ticket;
 
-    const io = getIO(); 
+  if (phoneNumberId) {
+    sendWhatsAppMessageOfficialAPI(ticket, body, quotedMsgSerializedId);
+    return;
+  }
 
-    io.to(`session_${ticket.whatsappId.toString()}`).emit("send_message", {
-        action: "create",
-        msg: {
-            number: number ? number : `${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`,
-            body: body,
-            quotedMessageId: quotedMsgSerializedId,
-            linkPreview: false
-        }
-    }); 
+  const io = getIO();
 
+  io.to(`session_${ticket.whatsappId.toString()}`).emit("send_message", {
+    action: "create",
+    msg: {
+      number: number
+        ? number
+        : `${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`,
+      body: body,
+      quotedMessageId: quotedMsgSerializedId,
+      linkPreview: false
+    }
+  });
 }
 
-export default sendWhatsAppMessageSocket;
\ No newline at end of file
+export default sendWhatsAppMessageSocket;
diff --git a/backend/src/helpers/SetMessageAsRead.ts b/backend/src/helpers/SetMessageAsRead.ts
index 3f073fa..d29d297 100644
--- a/backend/src/helpers/SetMessageAsRead.ts
+++ b/backend/src/helpers/SetMessageAsRead.ts
@@ -1,12 +1,27 @@
+import { Op } from "sequelize"
 import { getWbot } from "../libs/wbot";
+import Message from "../models/Message"
 import Ticket from "../models/Ticket";
+import Whatsapp from "../models/Whatsapp";
 import endPointQuery from "./old_EndPointQuery";
 
+import whatsappOfficialAPI from "./WhatsappOfficialAPI";
+
 export async function setMessageAsRead(ticket: Ticket) {
-  
-    const wbot_url = await getWbot(ticket.whatsappId);
+  if (ticket?.phoneNumberId) {  
+    return;
+  }
 
-    console.log('from wbotMessagelistener wbot_url: ', wbot_url, ' | ticket.contact.number: ', ticket.contact.number);
+  const wbot_url = await getWbot(ticket.whatsappId);
 
-    await endPointQuery(`${wbot_url}/api/sendSeen`, { number: `${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us` });
-}
\ No newline at end of file
+  console.log(
+    "from wbotMessagelistener wbot_url: ",
+    wbot_url,
+    " | ticket.contact.number: ",
+    ticket.contact.number
+  );
+
+  await endPointQuery(`${wbot_url}/api/sendSeen`, {
+    number: `${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`
+  });
+}
diff --git a/backend/src/helpers/WhatsappOfficialAPI.ts b/backend/src/helpers/WhatsappOfficialAPI.ts
index 6880a4f..2bc4703 100644
--- a/backend/src/helpers/WhatsappOfficialAPI.ts
+++ b/backend/src/helpers/WhatsappOfficialAPI.ts
@@ -1,13 +1,10 @@
 import axios from "axios";
 
-const token =
-  "EAADwEiQkJqABOZBOuvnVZAywgKUw8wPETCcleXWDqKN3X2W1LZC5UMEnSjBIVjBavZBxwVTD4WnpDmoEFN9HZCOt842XZCTSPm1ShnnUB2iJca3nZC6gS8GLIKqP78kkW5EtllhWrg4I8JnbllrLNKa2B066Wwh0G3uySYgcA7WnKyZAmPOGEZB8UiljBaqhg";
-
 const api = axios.create({
-  baseURL: "https://graph.facebook.com",
+  baseURL: process.env.URL_WHATSAPP_API,
   headers: {
     Accept: "application/json",
-    Authorization: `Bearer ${token}`
+    Authorization: `Bearer ${process.env.TOKEN}`
   }
 });
 
diff --git a/backend/src/helpers/sendWhatsAppMessageOfficialAPI.ts b/backend/src/helpers/sendWhatsAppMessageOfficialAPI.ts
new file mode 100644
index 0000000..93e4344
--- /dev/null
+++ b/backend/src/helpers/sendWhatsAppMessageOfficialAPI.ts
@@ -0,0 +1,65 @@
+import { getIO } from "../libs/socket";
+import Contact from "../models/Contact";
+import Ticket from "../models/Ticket";
+import {
+  isValidMsg,
+  verifyMessage
+} from "../services/WbotServices/wbotMessageListener";
+
+import whatsappOfficialAPI from "./WhatsappOfficialAPI";
+
+async function sendWhatsAppMessageOfficialAPI(
+  ticket: Ticket,
+  body: string,
+  quotedMsgSerializedId?: any | undefined
+) {
+  const { contactId, phoneNumberId } = ticket;
+
+  const contact: any = await Contact.findByPk(contactId);
+
+  const { number } = contact;
+
+  let data: any = {
+    messaging_product: "whatsapp",
+    recipient_type: "individual",
+    to: number,
+    type: "text",
+    text: {
+      preview_url: true,
+      body
+    }
+  };
+
+  if (quotedMsgSerializedId) {
+    data = { ...data, context: { message_id: quotedMsgSerializedId.id } };
+  }
+
+  if (!isValidMsg({ type: data.type })) {
+    return;
+  }
+
+  whatsappOfficialAPI
+    .post(`/${process.env.VERSION}/${phoneNumberId}/messages`, data)
+    .then(response => {
+      console.log("Response:", response.data);
+
+      let msg = {};
+
+      msg = {
+        ...msg,
+        id: { id: response.data.messages[0].id },
+        fromMe: true,
+        type: "chat",
+        read: false,
+        phoneNumberId,
+        body
+      };
+
+      verifyMessage(msg, ticket, contact, quotedMsgSerializedId?.id);
+    })
+    .catch(error => {
+      console.log("Error on try request: ", error.response.data.error.message);
+    });
+}
+
+export default sendWhatsAppMessageOfficialAPI;
diff --git a/backend/src/helpers/sendWhatsMediaOfficialAPI.ts b/backend/src/helpers/sendWhatsMediaOfficialAPI.ts
new file mode 100644
index 0000000..d2c6390
--- /dev/null
+++ b/backend/src/helpers/sendWhatsMediaOfficialAPI.ts
@@ -0,0 +1,106 @@
+import { MessageMedia } from "whatsapp-web.js";
+import { getIO } from "../libs/socket";
+import Contact from "../models/Contact";
+import Ticket from "../models/Ticket";
+import {
+  isValidMsg,
+  mediaTypeWhatsappOfficial,
+  verifyMediaMessage,
+  verifyMessage
+} from "../services/WbotServices/wbotMessageListener";
+
+import ffmpeg from "fluent-ffmpeg";
+import fs from "fs";
+
+import whatsappOfficialAPI from "./WhatsappOfficialAPI";
+import path from "path";
+
+import { convertAudioToOgg } from "../helpers/ConvertAudio";
+import { bytesToMB } from "./BytesToMB";
+import isThisHour from "date-fns/esm/isThisHour/index";
+import AppError from "../errors/AppError";
+
+async function sendWhatsMediaOfficialAPI(
+  ticket: Ticket,
+  media: any,
+  type: any,
+  mic_audio?: any
+) {
+  const { contactId, phoneNumberId } = ticket;
+
+  const contact: any = await Contact.findByPk(contactId);
+
+  const { number } = contact;
+
+  let { filename } = MessageMedia.fromFilePath(media.path);
+
+  const { originalname } = media;
+
+  console.log("mic_audio: ", mic_audio);
+
+  if (type == "audio" && mic_audio) {
+    const inputFile = media.path;
+
+    const fileNameWithoutExtension = path.basename(
+      media.path,
+      path.extname(media.path)
+    );
+
+    const outputFile = `${
+      inputFile.split(fileNameWithoutExtension)[0]
+    }${fileNameWithoutExtension}`;
+
+    try {
+      await convertAudioToOgg(inputFile, outputFile);
+      media = MessageMedia.fromFilePath(`${outputFile}.ogg`);
+      filename = media.filename;
+    } catch (error) {
+      console.error("Conversion failed:", error);
+    }
+  }
+
+  let data: any = {
+    messaging_product: "whatsapp",
+    recipient_type: "individual",
+    to: number,
+    type,
+    [type]: {
+      link: `${process.env.URL_WHATSAPP_MEDIA}/${filename}`
+    }
+  };
+
+  if (type == "document") {
+    data.document = { ...data.document, filename: originalname };
+  }
+
+  console.log("PAYLOAD MEDIA: ", data);
+
+  if (!isValidMsg({ type })) {
+    return;
+  }
+
+  whatsappOfficialAPI
+    .post(`/${process.env.VERSION}/${phoneNumberId}/messages`, data)
+    .then(response => {
+      console.log("Response:", response.data);
+
+      let msg = {};
+
+      msg = {
+        ...msg,
+        id: { id: response.data.messages[0].id },
+        ticketId: ticket.id,
+        body: filename,
+        fromMe: true,
+        read: false,
+        phoneNumberId
+      };
+
+      verifyMediaMessage(msg, ticket, contact, media);
+    })
+    .catch(error => {
+      console.log("Error on try request: ", error.response.data.error.message);
+    });
+}
+
+export default sendWhatsMediaOfficialAPI;
diff --git a/backend/src/models/Message.ts b/backend/src/models/Message.ts
index 65f05cf..40fe9f8 100644
--- a/backend/src/models/Message.ts
+++ b/backend/src/models/Message.ts
@@ -34,10 +34,15 @@ class Message extends Model<Message> {
   @Column(DataType.TEXT)
   body: string;
 
+  @Column
+  phoneNumberId: string;
+
   @Column(DataType.STRING)
   get mediaUrl(): string | null {
     if (this.getDataValue("mediaUrl")) {
-      return `${process.env.BACKEND_URL}:${process.env.PROXY_PORT}/public/${this.getDataValue("mediaUrl")}`;
+      return `${process.env.BACKEND_URL}:${
+        process.env.PROXY_PORT
+      }/public/${this.getDataValue("mediaUrl")}`;
     }
     return null;
   }
diff --git a/backend/src/models/Ticket.ts b/backend/src/models/Ticket.ts
index 0cd6888..d3b95c9 100644
--- a/backend/src/models/Ticket.ts
+++ b/backend/src/models/Ticket.ts
@@ -45,6 +45,9 @@ class Ticket extends Model<Ticket> {
   @Column
   statusChatEnd: string;
 
+  @Column
+  phoneNumberId: string;
+
   @CreatedAt
   createdAt: Date;
 
diff --git a/backend/src/models/Whatsapp.ts b/backend/src/models/Whatsapp.ts
index 2e60576..c98e622 100644
--- a/backend/src/models/Whatsapp.ts
+++ b/backend/src/models/Whatsapp.ts
@@ -58,10 +58,13 @@ class Whatsapp extends Model<Whatsapp> {
 
   @Column
   url: string;
- 
+
   @Column
   urlApi: string;
 
+  @Column
+  phoneNumberId: string;
+
   @Default(false)
   @AllowNull
   @Column
diff --git a/backend/src/routes/whatsappRoutes.ts b/backend/src/routes/whatsappRoutes.ts
index 215ede3..93dff6a 100644
--- a/backend/src/routes/whatsappRoutes.ts
+++ b/backend/src/routes/whatsappRoutes.ts
@@ -9,8 +9,22 @@ whatsappRoutes.get("/whatsapp/", isAuth, WhatsAppController.index);
 
 whatsappRoutes.post("/whatsapp/", isAuth, WhatsAppController.store);
 
+whatsappRoutes.get(
+  "/whatsapp/official/matchQueue",
+  WhatsAppController.whatsAppOfficialMatchQueue
+);
+
+whatsappRoutes.get(
+  "/whatsapp/official/matchQueueUser",
+  WhatsAppController.whatsAppOfficialMatchQueueUser
+);
+
+whatsappRoutes.get("/whatsapp/official/media/:filename", WhatsAppController.media);
+
 whatsappRoutes.post("/whatsapp/webhook", WhatsAppController.weebhook);
 
+whatsappRoutes.get("/whatsapp/webhook", WhatsAppController.weebhook);
+
 whatsappRoutes.get("/whatsapp/:whatsappId", isAuth, WhatsAppController.show);
 
 whatsappRoutes.put("/whatsapp/:whatsappId", isAuth, WhatsAppController.update);
diff --git a/backend/src/server.ts b/backend/src/server.ts
index b5002e8..3b1cfd8 100644
--- a/backend/src/server.ts
+++ b/backend/src/server.ts
@@ -43,13 +43,17 @@ gracefulShutdown(server);
 
   loadSettings();
 
-  let whatsapps: any = await Whatsapp.findAll({ attributes: ["id", "url"] });
-
-  // console.log('whatsapps: ', whatsapps)
+  let whatsapps: any = await Whatsapp.findAll({
+    attributes: ["id", "url", "phoneNumberId"]
+  }); 
 
   if (whatsapps && whatsapps.length > 0) {
     for (let i = 0; i < whatsapps.length; i++) {
       try {
+        const { phoneNumberId } = whatsapps[i];
+
+        if (phoneNumberId) continue;
+
         console.log(
           `API URL: ${whatsapps[i].dataValues.url}/api/connection/status`
         );
diff --git a/backend/src/services/MessageServices/CreateMessageService.ts b/backend/src/services/MessageServices/CreateMessageService.ts
index 5c8493e..95af0e3 100644
--- a/backend/src/services/MessageServices/CreateMessageService.ts
+++ b/backend/src/services/MessageServices/CreateMessageService.ts
@@ -23,6 +23,7 @@ const CreateMessageService = async ({
 }: Request): Promise<Message> => {  
 
   try {
+    
     await Message.upsert(messageData);
 
     const message = await Message.findByPk(messageData.id, {
diff --git a/backend/src/services/TicketServices/CreateTicketService.ts b/backend/src/services/TicketServices/CreateTicketService.ts
index bfcd8fa..36dc292 100644
--- a/backend/src/services/TicketServices/CreateTicketService.ts
+++ b/backend/src/services/TicketServices/CreateTicketService.ts
@@ -15,6 +15,7 @@ import TicketEmiterSumOpenClosedByUser from "../../helpers/OnlineReporEmiterInfo
 import { createOrUpdateTicketCache } from "../../helpers/TicketCache";
 import User from "../../models/User";
 import whatsappQueueMatchingUserQueue from "../../helpers/whatsappQueueMatchingUserQueue";
+import Whatsapp from "../../models/Whatsapp";
 let flatten = require("flat");
 
 interface Request {
@@ -22,18 +23,29 @@ interface Request {
   status: string;
   userId: number;
   queueId?: number | undefined;
+  whatsappId?: number | string;
 }
 
 const CreateTicketService = async ({
   contactId,
   status,
   userId,
-  queueId = undefined
+  queueId = undefined,
+  whatsappId
 }: Request): Promise<Ticket> => {
-  console.log("========> queueId:  ", queueId);
-
   try {
-    const defaultWhatsapp = await GetDefaultWhatsApp(userId);
+    let defaultWhatsapp;
+
+    if (whatsappId) {
+      defaultWhatsapp = await Whatsapp.findByPk(whatsappId);
+    } else {
+      defaultWhatsapp = await GetDefaultWhatsApp({ userId, queueId });
+    }
+
+    // console.log(JSON.stringify(defaultWhatsapp, null, 2));
+    // throw new AppError("test error");
+
+    const { phoneNumberId } = defaultWhatsapp;
 
     const user = await User.findByPk(userId, { raw: true });
 
@@ -56,7 +68,8 @@ const CreateTicketService = async ({
       status,
       isGroup,
       userId,
-      queueId
+      queueId,
+      phoneNumberId
     });
 
     const ticket = await Ticket.findByPk(id, { include: ["contact"] });
diff --git a/backend/src/services/TicketServices/FindOrCreateTicketService.ts b/backend/src/services/TicketServices/FindOrCreateTicketService.ts
index 614d98a..66d51a7 100644
--- a/backend/src/services/TicketServices/FindOrCreateTicketService.ts
+++ b/backend/src/services/TicketServices/FindOrCreateTicketService.ts
@@ -13,14 +13,14 @@ const FindOrCreateTicketService = async (
   contact: Contact,
   whatsappId: number,
   unreadMessages: number,
-  groupContact?: Contact
+  groupContact?: Contact, 
 ): Promise<Ticket> => {
   try {
     let ticket;
 
     // else if (getSettingValue("whatsaAppCloudApi")?.value == "enabled") {
-      
-    // } 
+
+    // }
 
     if (getSettingValue("oneContactChatWithManyWhats")?.value == "enabled") {
       let whats = await ListWhatsAppsNumber(whatsappId);
@@ -45,7 +45,7 @@ const FindOrCreateTicketService = async (
       });
     }
 
-    const { queues, greetingMessage } = await ShowWhatsAppService(whatsappId);
+    const { queues, greetingMessage, phoneNumberId } = await ShowWhatsAppService(whatsappId);
 
     const botInfo = { isOnQueue: false };
 
@@ -106,7 +106,8 @@ const FindOrCreateTicketService = async (
         status: status,
         isGroup: !!groupContact,
         unreadMessages,
-        whatsappId
+        whatsappId,
+        phoneNumberId
       });
     }
 
diff --git a/backend/src/services/TicketServices/UpdateTicketService.ts b/backend/src/services/TicketServices/UpdateTicketService.ts
index 9c6ad43..42619f8 100644
--- a/backend/src/services/TicketServices/UpdateTicketService.ts
+++ b/backend/src/services/TicketServices/UpdateTicketService.ts
@@ -47,8 +47,7 @@ const UpdateTicketService = async ({
       whatsappId
     } = ticketData;
 
-    const ticket = await ShowTicketService(ticketId);
-    // await SetTicketMessagesAsRead(ticket);
+    const ticket = await ShowTicketService(ticketId);  
 
     const oldStatus = ticket.status;
     const oldUserId = ticket.user?.id;
diff --git a/backend/src/services/WbotServices/CheckIsValidContact.ts b/backend/src/services/WbotServices/CheckIsValidContact.ts
index e26e525..888146a 100644
--- a/backend/src/services/WbotServices/CheckIsValidContact.ts
+++ b/backend/src/services/WbotServices/CheckIsValidContact.ts
@@ -5,7 +5,7 @@ import { getWbot } from "../../libs/wbot";
 
 const CheckIsValidContact = async (number: string): Promise<any> => {
 
-  const defaultWhatsapp = await GetDefaultWhatsApp();
+  const defaultWhatsapp = await GetDefaultWhatsApp({});
 
   const wbot_url = await getWbot(defaultWhatsapp.id); 
 
diff --git a/backend/src/services/WbotServices/GetProfilePicUrl.ts b/backend/src/services/WbotServices/GetProfilePicUrl.ts
index 561e79f..82be7d2 100644
--- a/backend/src/services/WbotServices/GetProfilePicUrl.ts
+++ b/backend/src/services/WbotServices/GetProfilePicUrl.ts
@@ -4,19 +4,15 @@ import { getWbot } from "../../libs/wbot";
 
 const GetProfilePicUrl = async (number: string): Promise<any> => {
 
-  const defaultWhatsapp = await GetDefaultWhatsApp();
+  const defaultWhatsapp = await GetDefaultWhatsApp({});
 
-  const wbot_url = await getWbot(defaultWhatsapp.id);
-
-  // const profilePicUrl = await wbot.getProfilePicUrl(`${number}@c.us`);
+  const wbot_url = await getWbot(defaultWhatsapp.id); 
 
   let profilePicUrl = await endPointQuery(`${wbot_url}/api/GetProfilePicUrl`, { number: `${number}`, })
 
   console.log('profilePicUrl.data.data: ', profilePicUrl.data.data)
 
-  if (profilePicUrl && profilePicUrl.data.data) {
-
-    console.log('GGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG')
+  if (profilePicUrl && profilePicUrl.data.data) { 
     return profilePicUrl.data.data;
   }
 
diff --git a/backend/src/services/WbotServices/SendWhatsAppMedia.ts b/backend/src/services/WbotServices/SendWhatsAppMedia.ts
index f15a9cb..9f439bd 100644
--- a/backend/src/services/WbotServices/SendWhatsAppMedia.ts
+++ b/backend/src/services/WbotServices/SendWhatsAppMedia.ts
@@ -4,47 +4,61 @@ import AppError from "../../errors/AppError";
 import GetTicketWbot from "../../helpers/GetTicketWbot";
 import Ticket from "../../models/Ticket";
 
-import { updateTicketCacheByTicketId } from '../../helpers/TicketCache'
+import { updateTicketCacheByTicketId } from "../../helpers/TicketCache";
 import { date } from "faker";
 import { getIO } from "../../libs/socket";
 import sendWhatsAppMessageSocket from "../../helpers/SendWhatsappMessageSocket";
 import sendWhatsAppMediaSocket from "../../helpers/SendWhatsappMessageMediaSocket";
+import sendWhatsMediaOfficialAPI from "../../helpers/sendWhatsMediaOfficialAPI";
+import { mediaTypeWhatsappOfficial } from "./wbotMessageListener";
+import { bytesToMB } from "../../helpers/BytesToMB";
 
 interface Request {
   media: Express.Multer.File;
-  ticket: Ticket;
+  ticket: Ticket; 
+  mic_audio?: any
 }
 
 const SendWhatsAppMedia = async ({
   media,
-  ticket
+  ticket,
+  mic_audio
 }: Request): Promise<WbotMessage | any> => {
-  try {
-    // const wbot = await GetTicketWbot(ticket);
+  const { phoneNumberId } = ticket;
 
+  if (phoneNumberId) {
+    const { type, mbMaxSize }: any = mediaTypeWhatsappOfficial(media.mimetype); 
+
+    const filesize: any = bytesToMB(media.size);
+
+    if (filesize > mbMaxSize) {
+      throw new AppError("FILE TOO LARGE!");
+    }
+    if (!type) {
+      throw new AppError("FILE TYPE NOT SUPPORTED!");
+    }
+
+    sendWhatsMediaOfficialAPI(ticket, media, type, mic_audio); 
+    return;
+  }
+
+  try {
     const newMedia = MessageMedia.fromFilePath(media.path);
 
-    //const sentMessage = await wbot.sendMessage(`${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`, newMedia, { sendAudioAsVoice: true });
-
-    sendWhatsAppMediaSocket(ticket, newMedia);  
+    sendWhatsAppMediaSocket(ticket, newMedia);
 
     await ticket.update({ lastMessage: media.filename });
 
-    // TEST DEL   
-    await updateTicketCacheByTicketId(ticket.id, { lastMessage: media.filename, updatedAt: new Date(ticket.updatedAt).toISOString() })
-    //
+    await updateTicketCacheByTicketId(ticket.id, {
+      lastMessage: media.filename,
+      updatedAt: new Date(ticket.updatedAt).toISOString()
+    });
 
-    console.log('media.path: ', media.path)
+    console.log("media.path: ", media.path);
     fs.unlinkSync(media.path);
-
-    // return sentMessage;
-
   } catch (err) {
     throw new AppError("ERR_SENDING_WAPP_MSG");
   }
 };
 
 export default SendWhatsAppMedia;
-
-
-
diff --git a/backend/src/services/WbotServices/SendWhatsAppMessage.ts b/backend/src/services/WbotServices/SendWhatsAppMessage.ts
index 183aaf3..767af76 100644
--- a/backend/src/services/WbotServices/SendWhatsAppMessage.ts
+++ b/backend/src/services/WbotServices/SendWhatsAppMessage.ts
@@ -8,11 +8,14 @@ import Ticket from "../../models/Ticket";
 import Whatsapp from "../../models/Whatsapp";
 
 import ShowWhatsAppService from "../WhatsappService/ShowWhatsAppService";
-import wbotByUserQueue from '../../helpers/GetWbotByUserQueue'
+import wbotByUserQueue from "../../helpers/GetWbotByUserQueue";
 
 import { WhatsIndex } from "../../helpers/LoadBalanceWhatsSameQueue";
 
-import { deleteTicketsByContactsCache, updateTicketCacheByTicketId } from '../../helpers/TicketCache'
+import {
+  deleteTicketsByContactsCache,
+  updateTicketCacheByTicketId
+} from "../../helpers/TicketCache";
 
 import ListWhatsAppsNumber from "../WhatsappService/ListWhatsAppsNumber";
 import { getWbot } from "../../libs/wbot";
@@ -26,14 +29,13 @@ import autoRestore from "../../helpers/AutoRestore";
 import { _restore } from "../../helpers/RestoreControll";
 import { getIO } from "../../libs/socket";
 import sendWhatsAppMessageSocket from "../../helpers/SendWhatsappMessageSocket";
-
-
+import sendWhatsAppMessageOfficialAPI from "../../helpers/sendWhatsAppMessageOfficialAPI";
 
 interface Request {
   body: string;
   ticket: Ticket;
   quotedMsg?: Message;
-  number?: string
+  number?: string;
 }
 
 const SendWhatsAppMessage = async ({
@@ -42,112 +44,109 @@ const SendWhatsAppMessage = async ({
   quotedMsg,
   number
 }: Request): Promise<WbotMessage | any> => {
-
   try {
+    const { phoneNumberId } = ticket;
 
-    // let timestamp = Math.floor(Date.now() / 1000)
-    let timestamp = Date.now() + String(Math.floor(Math.random() * 1000))
+    if (phoneNumberId) {
+      sendWhatsAppMessageOfficialAPI(ticket, body, quotedMsg);
+      return;
+    }
+
+    let timestamp = Date.now() + String(Math.floor(Math.random() * 1000));
     var timetaken = `########################################${timestamp}| TicketId: ${ticket.id} => Time taken to send the message`;
 
-    console.time(timetaken)
-
+    console.time(timetaken);
 
     let quotedMsgSerializedId: string | undefined;
 
     if (quotedMsg) {
-
       await GetWbotMessage(ticket, quotedMsg.id);
 
       quotedMsgSerializedId = SerializeWbotMsgId(ticket, quotedMsg);
     }
 
-    console.log('quotedMsgSerializedId: ', quotedMsgSerializedId)
+    console.log("quotedMsgSerializedId: ", quotedMsgSerializedId);
 
+    let whatsapps: any;
 
-    let whatsapps: any
+    let listWhatsapp = null;
 
-    let listWhatsapp = null
-
-    // listWhatsapp = await searchWhatsappCache(`${ticket.whatsappId}`, 'CONNECTED') 
+    // listWhatsapp = await searchWhatsappCache(`${ticket.whatsappId}`, 'CONNECTED')
 
     if (!ticket.whatsappId) {
-
-      const defaultWhatsapp: any = await GetDefaultWhatsApp(ticket.userId);
+      const defaultWhatsapp: any = await GetDefaultWhatsApp({
+        userId: ticket.userId
+      });
 
       await ticket.update({ whatsappId: +defaultWhatsapp.id });
-
     }
 
     if (!listWhatsapp) {
-      listWhatsapp = await ListWhatsAppsNumber(ticket.whatsappId, 'CONNECTED')
+      listWhatsapp = await ListWhatsAppsNumber(ticket.whatsappId, "CONNECTED");
     }
 
-    if (listWhatsapp.whatsapp && listWhatsapp.whatsapp.status != 'CONNECTED' && listWhatsapp.whatsapps.length > 0) {
-
-      await ticket.update({ whatsappId: + listWhatsapp.whatsapps[0].id });
-
+    if (
+      listWhatsapp.whatsapp &&
+      listWhatsapp.whatsapp.status != "CONNECTED" &&
+      listWhatsapp.whatsapps.length > 0
+    ) {
+      await ticket.update({ whatsappId: +listWhatsapp.whatsapps[0].id });
     }
 
-
     if (listWhatsapp.whatsapps.length > 1) {
-
-      const _whatsapp = listWhatsapp.whatsapps[Math.floor(Math.random() * listWhatsapp.whatsapps.length)];
+      const _whatsapp =
+        listWhatsapp.whatsapps[
+          Math.floor(Math.random() * listWhatsapp.whatsapps.length)
+        ];
 
       await ticket.update({ whatsappId: +_whatsapp.id });
-
     }
 
-    if (listWhatsapp.whatsapps.length == 0 && listWhatsapp.whatsapp.status != 'CONNECTED') {
+    if (
+      listWhatsapp.whatsapps.length == 0 &&
+      listWhatsapp.whatsapp.status != "CONNECTED"
+    ) {
+      console.log("listWhatsapp.whatsapps == 0");
 
-      console.log('listWhatsapp.whatsapps == 0')
+      whatsapps = await wbotByUserQueue({ userId: ticket.userId });
 
-      whatsapps = await wbotByUserQueue(ticket.userId)
-
-      console.log('============> The whatsapps: ', whatsapps)
+      console.log("============> The whatsapps: ", whatsapps);
 
       if (whatsapps.length > 0) {
-
         if (whatsapps.length > 1) {
-
-          await ticket.update({ whatsappId: whatsapps[+WhatsIndex(whatsapps)].id });
-
-        }
-        else {
-
+          await ticket.update({
+            whatsappId: whatsapps[+WhatsIndex(whatsapps)].id
+          });
+        } else {
           await ticket.update({ whatsappId: whatsapps[0].id });
-
         }
-
       }
-
     }
 
-    console.log('1 --------> send from whatsapp ticket.whatsappId: ', ticket.whatsappId)
+    console.log(
+      "1 --------> send from whatsapp ticket.whatsappId: ",
+      ticket.whatsappId
+    );
 
     try {
-
       sendWhatsAppMessageSocket(ticket, body, quotedMsgSerializedId, number);
 
-      await ticket.update({ lastMessage: body }); 
+      await ticket.update({ lastMessage: body });
 
-      await updateTicketCacheByTicketId(ticket.id, { lastMessage: body, updatedAt: new Date(ticket.updatedAt).toISOString() })
-
-      console.timeEnd(timetaken)
+      await updateTicketCacheByTicketId(ticket.id, {
+        lastMessage: body,
+        updatedAt: new Date(ticket.updatedAt).toISOString()
+      });
 
+      console.timeEnd(timetaken);
     } catch (err: any) {
-
-      console.error('0 ===> Error on SendWhatsAppMessage.ts file: \n', err)
+      console.error("0 ===> Error on SendWhatsAppMessage.ts file: \n", err);
       throw new AppError("ERR_SENDING_WAPP_MSG");
-
     }
-
   } catch (error: any) {
-    console.error('===> Error on SendWhatsAppMessage.ts file: \n', error)
+    console.error("===> Error on SendWhatsAppMessage.ts file: \n", error);
     throw new AppError(error.message);
   }
-
 };
 
 export default SendWhatsAppMessage;
-
-
diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index 3673625..3aa8ec4 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -110,7 +110,9 @@ const verifyContact = async (
     };
   } else {
     contactData = {
-      name: whatsAppOfficial.number,
+      name: whatsAppOfficial?.name
+        ? whatsAppOfficial.name
+        : whatsAppOfficial.number,
       number: whatsAppOfficial.number,
       isGroup: false
     };
@@ -151,22 +153,6 @@ const verifyMediaMessage = async (
     throw new Error("ERR_WAPP_DOWNLOAD_MEDIA");
   }
 
-  if (!media.filename) {
-    const ext = media.mimetype.split("/")[1].split(";")[0];
-    media.filename = `${new Date().getTime()}.${ext}`;
-  }
-
-  try {
-    await writeFileAsync(
-      join(__dirname, "..", "..", "..", "..", "..", "public", media.filename),
-      media.data,
-      "base64"
-    );
-  } catch (err) {
-    Sentry.captureException(err);
-    logger.error(`There was an error: wbotMessageLitener.ts: ${err}`);
-  }
-
   const messageData = {
     id: msg.id.id,
     ticketId: ticket.id,
@@ -177,9 +163,26 @@ const verifyMediaMessage = async (
     mediaUrl: media.filename,
     mediaType: media.mimetype.split("/")[0],
     quotedMsgId: quotedMsg
-    // quotedMsgId: quotedMsg?.id
   };
 
+  if (!ticket?.phoneNumberId) {
+    if (!media.filename) {
+      const ext = media.mimetype.split("/")[1].split(";")[0];
+      media.filename = `${new Date().getTime()}.${ext}`;
+    }
+
+    try {
+      await writeFileAsync(
+        join(__dirname, "..", "..", "..", "..", "..", "public", media.filename),
+        media.data,
+        "base64"
+      );
+    } catch (err) {
+      Sentry.captureException(err);
+      logger.error(`There was an error: wbotMessageLitener.ts: ${err}`);
+    }
+  }
+
   await ticket.update({ lastMessage: msg.body || media.filename });
   const newMessage = await CreateMessageService({ messageData });
 
@@ -200,7 +203,8 @@ const verifyMessage = async (
     fromMe: msg.fromMe,
     mediaType: msg.type,
     read: msg.fromMe,
-    quotedMsgId: quotedMsg
+    quotedMsgId: quotedMsg,
+    phoneNumberId: msg?.phoneNumberId
   };
 
   await ticket.update({ lastMessage: msg.body });
@@ -273,9 +277,6 @@ const verifyQueue = async (
       body = `\u200e${choosenQueue.greetingMessage}`;
     }
 
-    // const sentMessage = await wbot.sendMessage(`${contact.number}@c.us`, body);
-    // await verifyMessage(sentMessage, ticket, contact);
-
     sendWhatsAppMessageSocket(ticket, body);
   } else {
     //test del transfere o  atendimento se entrar na ura infinita
@@ -302,14 +303,13 @@ const verifyQueue = async (
 
       const body = `\u200e${greetingMessage}\n${options}`;
 
+      const { phoneNumberId } = ticket;
+
       const debouncedSentMessage = debounce(
         async () => {
-          // const sentMessage = await wbot.sendMessage(`${contact.number}@c.us`, body);
-          // verifyMessage(sentMessage, ticket, contact);
-
           sendWhatsAppMessageSocket(ticket, body);
         },
-        3000,
+        phoneNumberId ? 0 : 3000,
         ticket.id
       );
 
@@ -318,6 +318,51 @@ const verifyQueue = async (
   }
 };
 
+const mediaTypeWhatsappOfficial = (mimetype: string): object => {
+  const document = [
+    "text/plain",
+    "text/csv",
+    "application/pdf",
+    "application/vnd.ms-powerpoint",
+    "application/msword",
+    "application/vnd.ms-excel",
+    "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
+    "application/vnd.openxmlformats-officedocument.presentationml.presentation",
+    "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
+  ];
+
+  const image = ["image/jpeg", "image/png"];
+
+  const video = ["video/mp4", "video/3gp"];
+
+  const sticker = ["image/webp"];
+
+  const audio = [
+    "audio/mp3",
+    "audio/aac",
+    "audio/mp4",
+    "audio/mpeg",
+    "audio/amr",
+    "audio/ogg"
+  ];
+
+  const types = [
+    { name: "document", values: document, mbMaxSize: 15 },
+    { name: "image", values: image, mbMaxSize: 5 },
+    { name: "video", values: video, mbMaxSize: 15 },
+    { name: "sticker", values: sticker, mbMaxSize: 0.5 },
+    { name: "audio", values: audio, mbMaxSize: 15 }
+  ];
+
+  for (let i in types) {
+    if (types[i].values.includes(mimetype)) {
+      return { type: types[i].name, mbMaxSize: types[i].mbMaxSize };
+    }
+  }
+
+  return { type: null, mbsize: 0 };
+};
+
 const isValidMsg = (msg: any): boolean => {
   if (msg.from === "status@broadcast") return false;
   if (
@@ -363,43 +408,19 @@ const botTransferTicket = async (
 };
 
 const botSendMessage = (ticket: Ticket, msg: string) => {
+  const { phoneNumberId } = ticket;
+
   const debouncedSentMessage = debounce(
     async () => {
-      //OLD
-      // const sentMessage = await wbot.sendMessage(`${contact.number}@c.us`, `${msg}`);
-      // verifyMessage(sentMessage, ticket, contact);
-
-      //NEW
       await SendWhatsAppMessage({ body: msg, ticket });
     },
-    3000,
+    phoneNumberId ? 0 : 3000,
     ticket.id
   );
 
   debouncedSentMessage();
 };
 
-// const botSendMessage = (
-//   ticket: Ticket,
-//   contact: Contact,
-//   wbot: Session,
-//   msg: string
-// ) => {
-//   const debouncedSentMessage = debounce(
-//     async () => {
-//       const sentMessage = await wbot.sendMessage(
-//         `${contact.number}@c.us`,
-//         `${msg}`
-//       );
-//       verifyMessage(sentMessage, ticket, contact);
-//     },
-//     3000,
-//     ticket.id
-//   );
-
-//   debouncedSentMessage();
-// };
-
 const _clear_lst = () => {
   console.log("THE lst.length: ", lst.length);
 
@@ -414,8 +435,12 @@ const _clear_lst = () => {
   setWhatsappId(whatsappIdsSplited, true);
 };
 
-const handleMessage = async (msg: any, wbot: any): Promise<void> => {
-  if (!msg.fromMe) {
+const handleMessage = async (
+  msg: any,
+  wbot: any,
+  whatsAppOfficial?: any
+): Promise<void> => {
+  if (!msg.fromMe && !whatsAppOfficial) {
     _clear_lst();
 
     let index = lst.findIndex((x: any) => x.id == msg.id.id);
@@ -502,7 +527,12 @@ const handleMessage = async (msg: any, wbot: any): Promise<void> => {
 
     const unreadMessages = msg.fromMe ? 0 : chat.unreadCount;
 
-    const contact = await verifyContact(msgContact);
+    const contact = !whatsAppOfficial
+      ? await verifyContact(msgContact)
+      : await verifyContact(null, {
+          number: wbot.msgContact.number,
+          name: wbot.msgContact.name
+        });
 
     if (
       unreadMessages === 0 &&
@@ -653,6 +683,11 @@ const handleMsgAck = async (
       );
       return;
     }
+
+    console.log("messageToUpdate.ack: ", messageToUpdate.ack, " | ack: ", ack);
+
+    if (messageToUpdate.ack > ack) return;
+
     await messageToUpdate.update({ ack });
 
     io.to(messageToUpdate.ticketId.toString()).emit("appMessage", {
@@ -685,6 +720,8 @@ export {
   handleMsgAck,
   lst,
   verifyMessage,
+  verifyMediaMessage,
   verifyContact,
-  isValidMsg, 
+  isValidMsg,
+  mediaTypeWhatsappOfficial
 };
diff --git a/backend/src/services/WhatsappService/ShowWhatsAppService.ts b/backend/src/services/WhatsappService/ShowWhatsAppService.ts
index 866725d..fbbef03 100644
--- a/backend/src/services/WhatsappService/ShowWhatsAppService.ts
+++ b/backend/src/services/WhatsappService/ShowWhatsAppService.ts
@@ -2,19 +2,46 @@ import Whatsapp from "../../models/Whatsapp";
 import AppError from "../../errors/AppError";
 import Queue from "../../models/Queue";
 
-const ShowWhatsAppService = async (id: string | number): Promise<Whatsapp> => {
-  const whatsapp = await Whatsapp.findByPk(id, {
-    include: [
-      {
-        model: Queue,
-        as: "queues",
-        attributes: ["id", "name", "color", "greetingMessage"]
-      }
-    ],
-    order: [["queues", "id", "ASC"]]
-  });
+const ShowWhatsAppService = async (
+  id: string | number | null,
+  whatsAppOfficial?: any
+): Promise<Whatsapp> => {
+  let whatsapp;
 
-  // console.log('kkkkkkkkkkkkkkkkkkkk: ', whatsapp)
+  if (id) {
+    whatsapp = await Whatsapp.findByPk(id, {
+      include: [
+        {
+          model: Queue,
+          as: "queues",
+          attributes: [
+            "id",
+            "name",
+            "color",
+            "greetingMessage", 
+          ]
+        }
+      ],
+      order: [["queues", "id", "ASC"]]
+    });
+  } else {
+    whatsapp = await Whatsapp.findOne({
+      where: { number: whatsAppOfficial?.number },
+      include: [
+        {
+          model: Queue,
+          as: "queues",
+          attributes: [
+            "id",
+            "name",
+            "color",
+            "greetingMessage", 
+          ]
+        }
+      ],
+      order: [["queues", "id", "ASC"]]
+    });
+  }
 
   if (!whatsapp) {
     throw new AppError("ERR_NO_WAPP_FOUND", 404);
diff --git a/frontend/src/components/ContactCreateTicketModal/index.js b/frontend/src/components/ContactCreateTicketModal/index.js
index 55fa06b..a2fb86a 100644
--- a/frontend/src/components/ContactCreateTicketModal/index.js
+++ b/frontend/src/components/ContactCreateTicketModal/index.js
@@ -1,27 +1,30 @@
-import React, { useState, useEffect, useContext, useRef, useCallback } from "react";
-import { useHistory } from "react-router-dom";
-import { toast } from "react-toastify";
+import React, { useState, useEffect, useContext, useRef, useCallback } from "react"
+import { useHistory } from "react-router-dom"
+import { toast } from "react-toastify"
 
-import Button from "@material-ui/core/Button";
-import Dialog from "@material-ui/core/Dialog";
-import Select from "@material-ui/core/Select";
-import FormControl from "@material-ui/core/FormControl";
-import InputLabel from "@material-ui/core/InputLabel";
-import MenuItem from "@material-ui/core/MenuItem";
-import LinearProgress from "@material-ui/core/LinearProgress";
-import { makeStyles } from "@material-ui/core";
+import Button from "@material-ui/core/Button"
+import Dialog from "@material-ui/core/Dialog"
+import Select from "@material-ui/core/Select"
+import FormControl from "@material-ui/core/FormControl"
+import InputLabel from "@material-ui/core/InputLabel"
+import MenuItem from "@material-ui/core/MenuItem"
+import LinearProgress from "@material-ui/core/LinearProgress"
+import { makeStyles } from "@material-ui/core"
 
-import DialogActions from "@material-ui/core/DialogActions";
-import DialogContent from "@material-ui/core/DialogContent";
-import DialogTitle from "@material-ui/core/DialogTitle";
+import DialogActions from "@material-ui/core/DialogActions"
+import DialogContent from "@material-ui/core/DialogContent"
+import DialogTitle from "@material-ui/core/DialogTitle"
 
-import { i18n } from "../../translate/i18n";
-import ButtonWithSpinner from "../ButtonWithSpinner";
-import { AuthContext } from "../../context/Auth/AuthContext";
+import { i18n } from "../../translate/i18n"
+import ButtonWithSpinner from "../ButtonWithSpinner"
+import { AuthContext } from "../../context/Auth/AuthContext"
 
-import toastError from "../../errors/toastError";
+import toastError from "../../errors/toastError"
 
-import api from "../../services/api";
+import { WhatsAppsContext } from "../../context/WhatsApp/WhatsAppsContext"
+
+
+import api from "../../services/api"
 
 const useStyles = makeStyles((theme) => ({
   maxWidth: {
@@ -33,30 +36,64 @@ const useStyles = makeStyles((theme) => ({
   linearProgress: {
     marginTop: "5px"
   }
-}));
+}))
 
 const ContactCreateTicketModal = ({ modalOpen, onClose, contactId }) => {
-  const { user } = useContext(AuthContext);
+  const { user } = useContext(AuthContext)
+  const { whatsApps } = useContext(WhatsAppsContext)
+
   let isMounted = useRef(true)
 
-  const history = useHistory();
-  const [queues, setQueues] = useState([]);
-  const [loading, setLoading] = useState(false);
-  const [selectedQueue, setSelectedQueue] = useState('');
+  const history = useHistory()
+  const [queues, setQueues] = useState([])
+  const [loading, setLoading] = useState(false)
+  const [selectedQueue, setSelectedQueue] = useState('')
   const [itemHover, setItemHover] = useState(-1)
-  const classes = useStyles();
+
+  const [selectedWhatsId, setSelectedWhatsId] = useState()
+  const [whatsQueue, setWhatsQueue] = useState()
+  const [disabled, setDisabled] = useState(false)
+
+  const classes = useStyles()
 
   useEffect(() => {
-    const userQueues = user.queues.map(({ id, name, color }) => { return { id, name, color } })
-    if (userQueues.length === 1) setSelectedQueue(userQueues[0].id)
-    setQueues(userQueues)
-  }, [user]);
+
+    const delayDebounceFn = setTimeout(() => {
+
+      const fetchMatchQueueUserOfficialWhatsapp = async () => {
+        try {
+
+          const { data } = await api.get("/whatsapp/official/matchQueueUser", { params: { userId: user.id, queueId: selectedQueue }, })
+
+          console.log('DATA: ', data)
+ 
+          setQueues(data)
+
+        } catch (err) {
+          console.log(err)
+        }
+      }
+
+      fetchMatchQueueUserOfficialWhatsapp()
+
+    }, 500)
+    return () => clearTimeout(delayDebounceFn) 
+
+  }, [user])
 
   const handleClose = () => {
-    onClose();
-  };
+    onClose()
+  }
+
+  const handleSaveTicket = useCallback(async (contactId, userId, queueId, selectedWhatsId, whatsQueue, queues) => {
+
+    console.log(`contactId: ${contactId}, userId: ${userId}, queueId: ${queueId}, selectedWhatsId: ${selectedWhatsId}, whatsQueue: ${whatsQueue}, queues: ${queues}`)
+
+    if (queues && queues.length == 1 && queues[0].disable) {
+      toast.warn('Não é possível criar um Ticket porque a fila a qual você esta adicionado(a) não está associado a nenhum numero!')
+      return
+    }
 
-  const handleSaveTicket = useCallback(async (contactId, userId, queueId) => {
     if (!contactId || !userId) {
       console.log("Missing contactId or userId")
       return
@@ -65,8 +102,12 @@ const ContactCreateTicketModal = ({ modalOpen, onClose, contactId }) => {
       toast.warning("Nenhuma Fila Selecionada")
       return
     }
-    if (isMounted.current) setLoading(true);
- 
+    if (isMounted.current) setLoading(true)
+
+    if (whatsQueue && !selectedWhatsId) {
+      toast.warn('Selecione um numero!')
+      return
+    }
 
     const delayDebounceFn = setTimeout(() => {
       const ticketCreate = async () => {
@@ -76,32 +117,79 @@ const ContactCreateTicketModal = ({ modalOpen, onClose, contactId }) => {
             userId: userId,
             queueId: queueId,
             status: "open",
-          });
-          history.push(`/tickets/${ticket.id}`);
-        } catch (err) {
-          toastError(err);
-        }
-        if (isMounted.current) setLoading(false);
+            whatsappId: selectedWhatsId
+          })
+          history.push(`/tickets/${ticket.id}`)
 
-      };
-      ticketCreate();
-    }, 300);
-    return () => clearTimeout(delayDebounceFn);
+          setWhatsQueue(null)
+          setSelectedWhatsId(null)
+        } catch (err) {
+          toastError(err)
+        }
+        if (isMounted.current) setLoading(false)
+
+      }
+      ticketCreate()
+    }, 300)
+    return () => clearTimeout(delayDebounceFn)
 
   }, [history])
 
   useEffect(() => {
-    if (modalOpen && queues.length <= 1) {
-      handleSaveTicket(contactId, user.id, selectedQueue)
-    }
-    return () => {
-      isMounted.current = false;
-    };
-  }, [modalOpen, contactId, user.id, selectedQueue, handleSaveTicket, queues.length]);
 
-  if (modalOpen && queues.length <= 1) {
-    return <LinearProgress />
-  }
+    if (selectedQueue && selectedQueue.length === 0 || !selectedQueue) {
+      setDisabled(true)
+      setWhatsQueue(null)
+    }
+
+    // if (modalOpen && queues.length <= 1) {
+    //   handleSaveTicket(contactId, user.id, selectedQueue, selectedWhatsId, whatsQueue, queues)
+    // }
+
+    if (!Array.isArray(whatsQueue)) {
+      setSelectedWhatsId(null)
+      setWhatsQueue(null)
+    }
+
+    return () => {
+      isMounted.current = false
+    }
+  }, [modalOpen, contactId, user.id, selectedQueue, handleSaveTicket, queues.length, selectedWhatsId, whatsQueue, queues])
+
+
+  useEffect(() => {
+
+    if (!selectedQueue) return
+
+    setDisabled(true)
+
+    const delayDebounceFn = setTimeout(() => {
+
+      const fetChMatchQueueOfficialWhatsapp = async () => {
+        try {
+
+          const { data } = await api.get("/whatsapp/official/matchQueue", { params: { userId: user.id, queueId: selectedQueue }, })
+
+          setWhatsQueue(data)
+
+          setDisabled(false)
+
+        } catch (err) {
+          console.log(err)
+        }
+      }
+
+      fetChMatchQueueOfficialWhatsapp()
+
+    }, 500)
+    return () => clearTimeout(delayDebounceFn)
+
+  }, [selectedQueue, user.id])
+
+
+  // if (modalOpen && queues.length <= 1) {
+  //   return <LinearProgress />
+  // }
 
   return (
     <Dialog open={modalOpen} onClose={handleClose} maxWidth="xs" scroll="paper" classes={{ paper: classes.paper }}>
@@ -117,9 +205,10 @@ const ContactCreateTicketModal = ({ modalOpen, onClose, contactId }) => {
             label={i18n.t("Filas")}
           >
             <MenuItem value={''}>&nbsp;</MenuItem>
-            {queues.map(({ id, color, name }) => (
+            {queues.map(({ id, color, name, disable }) => (
               <MenuItem
                 key={id}
+                disabled={disable}
                 value={id}
                 onMouseEnter={() => setItemHover(id)}
                 onMouseLeave={() => setItemHover(-1)}
@@ -131,6 +220,31 @@ const ContactCreateTicketModal = ({ modalOpen, onClose, contactId }) => {
           </Select>
         </FormControl>
       </DialogContent>
+
+      {whatsQueue && Array.isArray(whatsQueue) ?
+        <DialogContent dividers>
+          <FormControl variant="outlined" className={classes.maxWidth}>
+            <InputLabel>{i18n.t("Selecionar Numero")}</InputLabel>
+            <Select
+              value={selectedWhatsId}
+              onChange={(e) => setSelectedWhatsId(e.target.value)}
+              label={i18n.t("Numeros")}
+            >
+              <MenuItem value={''}>&nbsp;</MenuItem>
+              {whatsQueue.map(({ id, number, phoneNumberId }) => (
+                <MenuItem
+                  key={id}
+                  value={id}
+                >{phoneNumberId ? `${number} OFICIAL` : `${number}`}</MenuItem>
+              ))}
+            </Select>
+          </FormControl>
+        </DialogContent>
+        : <></>
+      }
+
+
+
       <DialogActions>
         <Button
           onClick={handleClose}
@@ -141,16 +255,17 @@ const ContactCreateTicketModal = ({ modalOpen, onClose, contactId }) => {
           {i18n.t("newTicketModal.buttons.cancel")}
         </Button>
         <ButtonWithSpinner
-          onClick={() => handleSaveTicket(contactId, user.id, selectedQueue)}
+          onClick={() => handleSaveTicket(contactId, user.id, selectedQueue, selectedWhatsId, whatsQueue, queues)}
           variant="contained"
           color="primary"
           loading={loading}
+          disabled={disabled}
         >
           {i18n.t("newTicketModal.buttons.ok")}
         </ButtonWithSpinner>
       </DialogActions>
     </Dialog>
-  );
-};
+  )
+}
 
-export default ContactCreateTicketModal;
\ No newline at end of file
+export default ContactCreateTicketModal
\ No newline at end of file
diff --git a/frontend/src/components/MessageInput/index.js b/frontend/src/components/MessageInput/index.js
index 59ba149..6acfb4e 100644
--- a/frontend/src/components/MessageInput/index.js
+++ b/frontend/src/components/MessageInput/index.js
@@ -388,6 +388,7 @@ const MessageInput = ({ ticketStatus }) => {
       formData.append("medias", blob, filename);
       formData.append("body", filename);
       formData.append("fromMe", true);
+      formData.append("mic_audio", true)
 
       await api.post(`/messages/${ticketId}`, formData);
     } catch (err) {
diff --git a/frontend/src/components/MessageOptionsMenu/index.js b/frontend/src/components/MessageOptionsMenu/index.js
index ea0dd0b..feca89c 100644
--- a/frontend/src/components/MessageOptionsMenu/index.js
+++ b/frontend/src/components/MessageOptionsMenu/index.js
@@ -56,7 +56,7 @@ const MessageOptionsMenu = ({ message, menuOpen, handleClose, anchorEl }) => {
         onClose={handleClose}
       >
         {message.fromMe && (
-          <MenuItem onClick={handleOpenConfirmationModal}>
+          <MenuItem onClick={handleOpenConfirmationModal} disabled={message?.phoneNumberId ? true : false}>
             {i18n.t("messageOptionsMenu.delete")}
           </MenuItem>
         )}
diff --git a/frontend/src/components/NotificationsPopOver/index.js b/frontend/src/components/NotificationsPopOver/index.js
index 8e86ea7..34ce098 100644
--- a/frontend/src/components/NotificationsPopOver/index.js
+++ b/frontend/src/components/NotificationsPopOver/index.js
@@ -1,24 +1,24 @@
-import React, { useState, useRef, useEffect, useContext } from "react";
+import React, { useState, useRef, useEffect, useContext } from "react"
 
-import { useHistory } from "react-router-dom";
-import { format } from "date-fns";
-import openSocket from "socket.io-client";
-import useSound from "use-sound";
+import { useHistory } from "react-router-dom"
+import { format } from "date-fns"
+import openSocket from "socket.io-client"
+import useSound from "use-sound"
 
-import Popover from "@material-ui/core/Popover";
+import Popover from "@material-ui/core/Popover"
 //import IconButton from "@material-ui/core/IconButton";
-import List from "@material-ui/core/List";
-import ListItem from "@material-ui/core/ListItem";
-import ListItemText from "@material-ui/core/ListItemText";
-import { makeStyles } from "@material-ui/core/styles";
+import List from "@material-ui/core/List"
+import ListItem from "@material-ui/core/ListItem"
+import ListItemText from "@material-ui/core/ListItemText"
+import { makeStyles } from "@material-ui/core/styles"
 //import Badge from "@material-ui/core/Badge";
 //import ChatIcon from "@material-ui/icons/Chat";
 
-import TicketListItem from "../TicketListItem";
-import { i18n } from "../../translate/i18n";
-import useTickets from "../../hooks/useTickets";
-import alertSound from "../../assets/sound.mp3";
-import { AuthContext } from "../../context/Auth/AuthContext";
+import TicketListItem from "../TicketListItem"
+import { i18n } from "../../translate/i18n"
+import useTickets from "../../hooks/useTickets"
+import alertSound from "../../assets/sound.mp3"
+import { AuthContext } from "../../context/Auth/AuthContext"
 
 const useStyles = makeStyles(theme => ({
 	tabContainer: {
@@ -38,7 +38,7 @@ const useStyles = makeStyles(theme => ({
 	noShadow: {
 		boxShadow: "none !important",
 	},
-}));
+}))
 
 
 let _fifo
@@ -64,82 +64,76 @@ let _fifo
 
 
 const NotificationsPopOver = () => {
-	const classes = useStyles();
+	const classes = useStyles()
 
-	const history = useHistory();
-	const { user } = useContext(AuthContext);
-	const ticketIdUrl = +history.location.pathname.split("/")[2];
-	const ticketIdRef = useRef(ticketIdUrl);
-	const anchorEl = useRef();
-	const [isOpen, setIsOpen] = useState(false);
-	const [notifications, setNotifications] = useState([]);
+	const history = useHistory()
+	const { user } = useContext(AuthContext)
+	const ticketIdUrl = +history.location.pathname.split("/")[2]
+	const ticketIdRef = useRef(ticketIdUrl)
+	const anchorEl = useRef()
+	const [isOpen, setIsOpen] = useState(false)
+	const [notifications, setNotifications] = useState([])
 
-	const [, setDesktopNotifications] = useState([]);
+	const [, setDesktopNotifications] = useState([])
 
-	const { tickets } = useTickets({ withUnreadMessages: "true" });
-	const [play] = useSound(alertSound);
-	const soundAlertRef = useRef();
+	const { tickets } = useTickets({ withUnreadMessages: "true" })
+	const [play] = useSound(alertSound)
+	const soundAlertRef = useRef()
 
-	const historyRef = useRef(history);
+	const historyRef = useRef(history)
 
-	const { handleLogout } = useContext(AuthContext);
+	const { handleLogout } = useContext(AuthContext)
 
 	// const [lastRef] = useState(+history.location.pathname.split("/")[2])
-
-
-
+ 
 
 	useEffect(() => {
-		soundAlertRef.current = play;
+		soundAlertRef.current = play
 
 		if (!("Notification" in window)) {
 
 		} else {
-			Notification.requestPermission();
+			Notification.requestPermission()
 		}
-	}, [play]);
+	}, [play])
 
 	useEffect(() => {
-		setNotifications(tickets);
-	}, [tickets]);
+		setNotifications(tickets)
+	}, [tickets])
 
 	useEffect(() => {
-
-
-
-		ticketIdRef.current = ticketIdUrl;
-	}, [ticketIdUrl]);
+		ticketIdRef.current = ticketIdUrl
+	}, [ticketIdUrl])
 
 
 
 	useEffect(() => {
 
-		const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
+		const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-		socket.on("reload_page", (data) => { 
+		socket.on("reload_page", (data) => {
 
 			if (user.id === data.userId) {
 
-				window.location.reload(true);
+				window.location.reload(true)
 
-			} 
+			}
 
 		})
 
 		socket.on("onlineStatus", (data) => {
 
-			if (data.action === "logout") {  
+			if (data.action === "logout") {
 
 				if (`${user.id}` === data.userOnlineTime['userId']) {
 
 					socket.emit("online", { logoutUserId: user.id })
-					handleLogout();
+					handleLogout()
 				}
 
 			}
 
-
-		});
+		})
 
 		// socket.on("isOnline", (data) => {
 
@@ -157,159 +151,145 @@ const NotificationsPopOver = () => {
 
 		if (user.profile === 'user') {
 
-			if (_fifo) {
-				clearInterval(_fifo);
-			}
+			// if (_fifo) {
+			// 	clearInterval(_fifo);
+			// }
 
-			_fifo = setInterval(() => { 
+			// _fifo = setInterval(() => { 
+			// 	socket.emit("online", user.id)
+			// }, 3000); 
+
+			const intID = setInterval(() => {
+				console.log('emitting the online')
 				socket.emit("online", user.id)
-			}, 3000);
+			}, 3000)
+
+			return () => clearInterval(intID)
+
 
 		}
 
-
-
-
-
-
 		return () => {
-			socket.disconnect();
-		};
-	}, [user.id, handleLogout, user.profile]);
+			socket.disconnect()
+		}
+	}, [user.id, handleLogout, user.profile])
 
 
 
 
 	useEffect(() => {
-		const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
+		const socket = openSocket(process.env.REACT_APP_BACKEND_URL)
 
-		socket.on("connect", () => socket.emit("joinNotification"));
+		socket.on("connect", () => socket.emit("joinNotification"))
 
 
 		socket.on("ticket", data => {
-			if (data.action === "updateUnread" || data.action === "delete") {
-
-
+			if (data.action === "updateUnread" || data.action === "delete") { 
 
 				setNotifications(prevState => {
-					const ticketIndex = prevState.findIndex(t => t.id === data.ticketId);
+					const ticketIndex = prevState.findIndex(t => t.id === data.ticketId)
 					if (ticketIndex !== -1) {
-						prevState.splice(ticketIndex, 1);
-						return [...prevState];
+						prevState.splice(ticketIndex, 1)
+						return [...prevState]
 					}
-					return prevState;
-				});
+					return prevState
+				})
 
 				setDesktopNotifications(prevState => {
 					const notfiticationIndex = prevState.findIndex(
 						n => n.tag === String(data.ticketId)
-					);
+					)
 					if (notfiticationIndex !== -1) {
-						prevState[notfiticationIndex].close();
-						prevState.splice(notfiticationIndex, 1);
-						return [...prevState];
+						prevState[notfiticationIndex].close()
+						prevState.splice(notfiticationIndex, 1)
+						return [...prevState]
 					}
-					return prevState;
-				});
+					return prevState
+				})
 			}
-		});
-
-		socket.on("appMessage", data => {
-
+		})
 
+		socket.on("appMessage", data => { 
 
 			if (
 				data.action === "create" &&
 				!data.message.read &&
 				(data.ticket.userId === user?.id || !data.ticket.userId)
-			) {
+			) { 
 
+				setNotifications(prevState => {  
 
-
-
-				setNotifications(prevState => {
-
-
-
-					// prevState.forEach((e)=>{
-					// 	
-					// })
-
-					const ticketIndex = prevState.findIndex(t => t.id === data.ticket.id);
+					const ticketIndex = prevState.findIndex(t => t.id === data.ticket.id)
 					if (ticketIndex !== -1) {
 
-						prevState[ticketIndex] = data.ticket;
-						return [...prevState];
+						prevState[ticketIndex] = data.ticket
+						return [...prevState]
 					}
 
-					return [data.ticket, ...prevState];
-				});
-
-
+					return [data.ticket, ...prevState]
+				}) 
 
 				const shouldNotNotificate = (data.message.ticketId === ticketIdRef.current && document.visibilityState === "visible") ||
 					(data.ticket.userId && data.ticket.userId !== user?.id) ||
-					data.ticket.isGroup || !data.ticket.userId;
+					data.ticket.isGroup || !data.ticket.userId
 
-				if (shouldNotNotificate) return;
+				if (shouldNotNotificate) return 
 
-
-
-				handleNotifications(data);
+				handleNotifications(data)
 			}
-		});
+		})
 
 		return () => {
-			socket.disconnect();
-		};
-	}, [user]);
+			socket.disconnect()
+		}
+	}, [user])
 
 	const handleNotifications = data => {
-		const { message, contact, ticket } = data;
+		const { message, contact, ticket } = data
 
 		const options = {
 			body: `${message.body} - ${format(new Date(), "HH:mm")}`,
 			icon: contact.profilePicUrl,
 			tag: ticket.id,
 			renotify: true,
-		};
+		}
 
 		const notification = new Notification(
 			`${i18n.t("tickets.notification.message")} ${contact.name}`,
 			options
-		);
+		)
 
 		notification.onclick = e => {
-			e.preventDefault();
-			window.focus();
-			historyRef.current.push(`/tickets/${ticket.id}`);
-		};
+			e.preventDefault()
+			window.focus()
+			historyRef.current.push(`/tickets/${ticket.id}`)
+		}
 
 		setDesktopNotifications(prevState => {
 			const notfiticationIndex = prevState.findIndex(
 				n => n.tag === notification.tag
-			);
+			)
 			if (notfiticationIndex !== -1) {
-				prevState[notfiticationIndex] = notification;
-				return [...prevState];
+				prevState[notfiticationIndex] = notification
+				return [...prevState]
 			}
-			return [notification, ...prevState];
-		});
+			return [notification, ...prevState]
+		})
 
-		soundAlertRef.current();
-	};
+		soundAlertRef.current()
+	}
 
 	// const handleClick = () => {
 	// 	setIsOpen(prevState => !prevState);
 	// };
 
 	const handleClickAway = () => {
-		setIsOpen(false);
-	};
+		setIsOpen(false)
+	}
 
 	const NotificationTicket = ({ children }) => {
-		return <div onClick={handleClickAway}>{children}</div>;
-	};
+		return <div onClick={handleClickAway}>{children}</div>
+	}
 
 	return (
 		<>
@@ -357,7 +337,7 @@ const NotificationsPopOver = () => {
 
 			</Popover>
 		</>
-	);
-};
+	)
+}
 
-export default NotificationsPopOver;
+export default NotificationsPopOver