feat: Optimize database by reopening bot tickets instead of creating new ones

backend/src/services/WbotServices/wbotMessageListener.ts

@@ -89,6 +89,8 @@ import SettingTicket from "../../models/SettingTicket";
 import mostRepeatedPhrase from "../../helpers/MostRepeatedPhrase";
 import ListWhatsAppsNumber from "../WhatsappService/ListWhatsAppsNumber";
 import { createObject, findObject, get } from "../../helpers/RedisClient";
+import FindOrCreateTicketServiceBot from "../TicketServices/FindOrCreateTicketServiceBot"
+import ShowTicketService from "../TicketServices/ShowTicketService"
 
 var lst: any[] = getWhatsappIds();
 
@@ -663,12 +665,39 @@ const handleMessage = async (
     )
       return;
 
-    const ticket = await FindOrCreateTicketService(
+        let ticket;
-      contact,
+
-      wbot.id!,
+        const _botInfo = await BotIsOnQueue("botqueue");
-      unreadMessages
+
-      // groupContact
+        if (_botInfo.isOnQueue) {
-    );
+          let ticket_obj: any = await FindOrCreateTicketServiceBot(
+            contact,
+            wbot.id!,
+            unreadMessages
+            // groupContact
+          );
+
+          ticket = ticket_obj.ticket;
+
+          if (ticket_obj.created) {
+            let queue = await ShowQueueService(_botInfo.botQueueId);
+
+            await UpdateTicketService({
+              ticketData: { queueId: queue.id },
+              ticketId: ticket.id
+            });
+
+            ticket = await ShowTicketService(ticket.id);
+          }
+        } else {
+          ticket = await FindOrCreateTicketService(
+            contact,
+            wbot.id!,
+            unreadMessages
+            // groupContact
+          );
+        } 
+    
 
     if (getSettingValue("oneContactChatWithManyWhats")?.value == "disabled") {
       // Para responder para o cliente pelo mesmo whatsapp que ele enviou a mensagen
@@ -739,6 +768,22 @@ const handleMessage = async (
       } else {
         console.log("MSG body: ", msg.body);
 
+         if (msg.type != "chat") {
+           botSendMessage(
+             ticket,
+             `Desculpe, nao compreendi!\nEnvie apenas texto quando estiver interagindo com o bot!\n _Digite *0* para voltar ao menu principal._`
+           );
+           return;
+         }
+
+         if (msg.type == "chat" && String(msg.body).length > 120) {
+           botSendMessage(
+             ticket,
+             `Desculpe, nao compreendi!\nTexto acima de 120 caracteres!\n _Digite *0* para voltar ao menu principal._`
+           );
+           return;
+         }
+
         const menuMsg: any = await menu(msg.body, wbot.id, contact.id);
 
         console.log("menuMsg: ", menuMsg);