diff --git a/backend/src/services/TicketServices/UpdateTicketService.ts b/backend/src/services/TicketServices/UpdateTicketService.ts
index df0e321..1c3b10a 100644
--- a/backend/src/services/TicketServices/UpdateTicketService.ts
+++ b/backend/src/services/TicketServices/UpdateTicketService.ts
@@ -80,7 +80,7 @@ const UpdateTicketService = async ({
 
     if (msg?.trim().length > 0) {
       setTimeout(async () => {
-        sendWhatsAppMessageSocket(ticket, msg);
+        sendWhatsAppMessageSocket(ticket, `\u200e${msg}`);
       }, 2000);
     }
 
diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index 1c0286f..1cd1661 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -392,7 +392,7 @@ const verifyQueue = async (
     if (outService.length > 0) {
       const { type, msg: msgOutService } = outService[0];
       console.log(`${type} message ignored on queue`);
-      botSendMessage(ticket, msgOutService);
+      botSendMessage(ticket, `\u200e${msgOutService}`);
       return;
     }
 
@@ -583,7 +583,7 @@ const botTransferTicketToUser = async (
 };
 
 const botSendMessage = (ticket: Ticket, msg: string) => {
-  const { phoneNumberId } = ticket;
+  const { phoneNumberId } = ticket; 
 
   const debouncedSentMessage = debounce(
     async () => {
@@ -641,27 +641,10 @@ const handleMessage = async (
     let msgContact: any = wbot.msgContact;
     // let groupContact: Contact | undefined;
 
-    if (msg.fromMe) {
-      const whatsapp = await whatsappInfo(wbot.id);
-
-      if (whatsapp?.number) {
-        const ticketExpiration = await SettingTicket.findOne({
-          where: { key: "ticketExpiration", number: whatsapp.number }
-        });
-
-        if (
-          ticketExpiration &&
-          ticketExpiration.value == "enabled" &&
-          ticketExpiration?.message.trim() == msg.body.trim()
-        ) {
-          console.log("*********** TICKET EXPIRATION");
-          return;
-        }
-      }
-
+    if (msg.fromMe) {  
       // messages sent automatically by wbot have a special character in front of it
-      // if so, this message was already been stored in database;
-      // if (/\u200e/.test(msg.body[0])) return;
+      // if so, this message was already been stored in database;  
+      if (/\u200e/.test(msg.body[0])) return;
 
       // media messages sent from me from cell phone, first comes with "hasMedia = false" and type = "image/ptt/etc"
       // in this case, return and let this message be handled by "media_uploaded" event, when it will have "hasMedia = true"
@@ -933,25 +916,28 @@ const handleMessage = async (
       ticket.status == "pending" &&
       ticket.queueId
     ) {
-      let choosenQueue = await ShowQueueService(botInfo.botQueueId);
+      if (botInfo.isOnQueue) {
+        let choosenQueue = await ShowQueueService(botInfo.botQueueId);
 
-      await UpdateTicketService({
-        ticketData: {
-          status: "open",
-          userId: botInfo.userIdBot,
-          queueId: choosenQueue.id
-        },
-        ticketId: ticket.id
-      });
-      const menuMsg: any = await menu(msg.body, wbot.id, contact.id);
-      await botSendMessage(ticket, menuMsg.value);
+        await UpdateTicketService({
+          ticketData: {
+            status: "open",
+            userId: botInfo.userIdBot,
+            queueId: choosenQueue.id
+          },
+          ticketId: ticket.id
+        });
+        const menuMsg: any = await menu(msg.body, wbot.id, contact.id);
+        await botSendMessage(ticket, menuMsg.value);
+      }
 
       return;
     } else if (
       !msg.fromMe &&
       msg.body == "#" &&
       ticket.status == "pending" &&
-      ticket.queueId
+      ticket.queueId &&
+      botInfo.isOnQueue
     ) {
       let choosenQueue = await ShowQueueService(botInfo.botQueueId);
 
@@ -988,7 +974,7 @@ const handleMessage = async (
     if (ticket?.queueId) {
       ticketHasQueue = true;
     }
-
+                                                                                            
     if (ticketHasQueue && ticket.status != "open") {
       let whatsapp: any = await whatsappInfo(ticket?.whatsappId);
 
@@ -1002,7 +988,7 @@ const handleMessage = async (
           return;
         }
 
-        botSendMessage(ticket, msgOutService);
+        botSendMessage(ticket, `\u200e${msgOutService}`);
         return;
       }
     }
diff --git a/backend/src/services/WhatsappService/ListWhatsAppsNumber.ts b/backend/src/services/WhatsappService/ListWhatsAppsNumber.ts
index 8bb9758..928b8d5 100644
--- a/backend/src/services/WhatsappService/ListWhatsAppsNumber.ts
+++ b/backend/src/services/WhatsappService/ListWhatsAppsNumber.ts
@@ -9,12 +9,12 @@ const ListWhatsAppsNumber = async (
   let whatsapps: any = [];
 
   if (whatsapp) {
-    if (status) {
+    if (status) { 
       whatsapps = await Whatsapp.findAll({
         raw: true,
         where: { number: whatsapp.number, status: status, },
         attributes: ["id", "number", "status", "isDefault", "url", 'isOfficial']
-      });
+      });  
     } else {
       whatsapps = await Whatsapp.findAll({
         raw: true,
diff --git a/frontend/src/components/NotificationsPopOver/index.js b/frontend/src/components/NotificationsPopOver/index.js
index 63f52a4..89a1155 100644
--- a/frontend/src/components/NotificationsPopOver/index.js
+++ b/frontend/src/components/NotificationsPopOver/index.js
@@ -269,7 +269,7 @@ const NotificationsPopOver = () => {
 		if(!isQueue && notify){
 			return;
 		}else{
-			const notification = new Notification(`${i18n.t("tickets.notification.messagePeding")} ${notify.data.queue?.name}`);
+			const notification = new Notification(`${i18n.t("tickets.notification.messagePeding")} ${notify?.data?.queue?.name}`);
 			notification.onclick = e => {
 				e.preventDefault()
 				window.focus()