diff --git a/backend/src/controllers/TicketController.ts b/backend/src/controllers/TicketController.ts
index 57d62d3..da1399d 100644
--- a/backend/src/controllers/TicketController.ts
+++ b/backend/src/controllers/TicketController.ts
@@ -303,7 +303,8 @@ export const remoteTicketCreation = async (
         id: ticket.id,
         createdAt: ticket.createdAt,
         updatedAt: ticket.updatedAt,
-        whatsappId: ticket.whatsappId
+        whatsappId: ticket.whatsappId,
+        status: ticket.status
       })
     );
 
@@ -624,6 +625,26 @@ export const update = async (
       await setMessageAsRead(ticket);
     }
 
+    if (ticketData.status == "open" || ticketData.status == "pending") {
+      let ticketRemote = await get({
+        key: `remote:ticketId:${ticketId}`
+      });
+
+      if (ticketRemote) {
+        ticketRemote = JSON.parse(ticketRemote);
+
+        ticketRemote = {
+          ...ticketRemote,
+          ...{
+            status: ticketData.status == "open" ? "open" : "pending",
+            updatedAt: ticket.updatedAt
+          }
+        };
+
+        set(`remote:ticketId:${ticketId}`, JSON.stringify(ticketRemote));
+      }
+    }
+
     if (ticketData.userId) {
       const dateToday = splitDateTime(
         new Date(format(new Date(), "yyyy-MM-dd HH:mm:ss", { locale: ptBR }))
diff --git a/backend/src/database/migrations/20240507184134-add-identifier-to-users.ts b/backend/src/database/migrations/20240507184134-add-identifier-to-users.ts
new file mode 100644
index 0000000..7a783dc
--- /dev/null
+++ b/backend/src/database/migrations/20240507184134-add-identifier-to-users.ts
@@ -0,0 +1,14 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Users", "identifier", {
+      type: DataTypes.STRING,
+      allowNull: true
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Users", "identifier");
+  }
+};
\ No newline at end of file
diff --git a/backend/src/helpers/AutoRemoteTickets.ts b/backend/src/helpers/AutoRemoteTickets.ts
index 965e76b..8d3d1e4 100644
--- a/backend/src/helpers/AutoRemoteTickets.ts
+++ b/backend/src/helpers/AutoRemoteTickets.ts
@@ -2,6 +2,7 @@ import { intervalToDuration } from "date-fns";
 import { del, get, set } from "./RedisClient";
 import { getIO } from "../libs/socket";
 import controllByNumber from "./controllByNumber";
+import UpdateTicketService from "../services/TicketServices/UpdateTicketService";
 
 let timer: any;
 
@@ -11,6 +12,64 @@ const AutoRemoteTickets = async () => {
 
     if (!obj?.tickets) return;
 
+    // console.log("remote tickets: ", obj?.tickets);
+
+    for (const ticket of obj.tickets) {
+      if (!ticket.includes("open") || ticket.includes("messageDateTime"))
+        continue;
+
+      const regex = /"updatedAt":"([^"]+)"/;
+      let match = ticket.match(regex);
+
+      const updatedAt = match ? match[1] : null;
+
+      console.log("updatedAt: ", updatedAt);
+
+      let timeDiff: any = intervalToDuration({
+        start: new Date(updatedAt),
+        end: new Date()
+      });
+
+      console.log("----------> idle time timeDiff: ", timeDiff);
+
+      if (timeDiff.minutes > 2) {
+        match = ticket.match(/"id":(\d+)/);
+        let ticketId = match ? match[1] : null;
+        console.log("ticketId: ", ticketId);
+
+        ticketId = JSON.parse(ticketId);
+
+        let ticketRemote = await get({
+          key: `remote:ticketId:${ticketId}`
+        });
+
+        if (ticketRemote) {
+          ticketRemote = JSON.parse(ticketRemote);
+
+          ticketRemote = {
+            ...ticketRemote,
+            ...{ status: "pending" }
+          };
+
+          set(`remote:ticketId:${ticketId}`, JSON.stringify(ticketRemote));
+
+          await UpdateTicketService({
+            ticketData: {
+              status: "pending",
+              userId: null
+            },
+            ticketId
+          });
+
+          const io = getIO();
+          io.emit("remoteTickesControllIdleOpen", {
+            action: "update",
+            ticketId
+          });
+        }
+      }
+    }
+
     for (const ticket of obj.tickets) {
       if (!ticket.includes("messageDateTime")) continue;
 
diff --git a/backend/src/models/User.ts b/backend/src/models/User.ts
index a7e3d47..1be891d 100644
--- a/backend/src/models/User.ts
+++ b/backend/src/models/User.ts
@@ -51,6 +51,9 @@ class User extends Model<User> {
   @Column
   transferToOtherQueues: boolean;
 
+  @Column
+  identifier: string;
+  
   @Default("admin")
   @Column
   profile: string;
diff --git a/backend/src/services/TicketServices/UpdateTicketService.ts b/backend/src/services/TicketServices/UpdateTicketService.ts
index f744270..8745737 100644
--- a/backend/src/services/TicketServices/UpdateTicketService.ts
+++ b/backend/src/services/TicketServices/UpdateTicketService.ts
@@ -15,7 +15,7 @@ var flatten = require("flat");
 
 interface TicketData {
   status?: string;
-  userId?: number;
+  userId?: number | null;
   queueId?: number;
   statusChatEnd?: string;
   statusChatEndId?: number;
diff --git a/frontend/src/components/NewTicketModal/index.js b/frontend/src/components/NewTicketModal/index.js
index 4ff67f7..0851294 100644
--- a/frontend/src/components/NewTicketModal/index.js
+++ b/frontend/src/components/NewTicketModal/index.js
@@ -45,7 +45,7 @@ const NewTicketModal = ({ modalOpen, onClose }) => {
 			const fetchContacts = async () => {
 				try {
 					const { data } = await api.get("contacts", {
-						params: { searchParam },
+						params: { searchParam, userId: user.id },
 					});
 					setOptions(data.contacts);
 					setLoading(false);
diff --git a/frontend/src/components/Ticket/index.js b/frontend/src/components/Ticket/index.js
index 9eab965..dbf78bf 100644
--- a/frontend/src/components/Ticket/index.js
+++ b/frontend/src/components/Ticket/index.js
@@ -158,6 +158,25 @@ const Ticket = () => {
       }
     })
 
+    socket.on("remoteTickesControllIdleOpen", (data) => {
+      if (data.action === "update") {
+        let url_ticketId
+        try {
+
+          let url_split = window.location.href.split('tickets')
+
+          url_ticketId = url_split[url_split.length - 1].match(/\d+/)[0]
+
+          if (url_ticketId && +url_ticketId === data.ticketId) {
+            history.push("/tickets")
+          }
+
+        } catch (error) {
+          console.log('error on try do the send seen: ', error)
+        }
+      }
+    })
+
     return () => {
       socket.disconnect()
     }