diff --git a/backend/src/helpers/HitPortalMonitoring.ts b/backend/src/helpers/HitPortalMonitoring.ts
index 419e2a1..c45bc1d 100644
--- a/backend/src/helpers/HitPortalMonitoring.ts
+++ b/backend/src/helpers/HitPortalMonitoring.ts
@@ -9,13 +9,15 @@ import WhatsQueueIndex from "./WhatsQueueIndex";
 const hitPortalMonitoring = async (params: object) => {
 
 
-  let response2 = await endPointQuery('http://177.107.193.124:8095/labs/zabbix-frontend/api/api.php', 'post', params)
-
-  console.log('response2: ', response2.data.result)
-
-  if (response2 && response2.data.result) {
-    return response2.data.result
-  } else {
+  let response = await endPointQuery('http://177.107.193.124:8095/labs/zabbix-frontend/api/api.php', 'post', params)
+  
+  if (response && response.data.result.trim().length > 0) { 
+    return response.data.result
+  }
+  else if (response && response.data.result.trim().length === 0) { 
+    return ''
+  }
+  else {
     return null
   }
 
diff --git a/backend/src/services/TicketServices/ShowTicketMessage.ts b/backend/src/services/TicketServices/ShowTicketMessage.ts
index 34a087d..2b78e99 100644
--- a/backend/src/services/TicketServices/ShowTicketMessage.ts
+++ b/backend/src/services/TicketServices/ShowTicketMessage.ts
@@ -12,7 +12,7 @@ import { Op, where } from "sequelize";
 import { Sequelize } from "sequelize"; 
 import moment from 'moment';  
  
-import { startOfDay, endOfDay, parseISO, getDate} from "date-fns"; 
+import { startOfDay, endOfDay, parseISO, getDate, subSeconds} from "date-fns"; 
 import { string } from "yup/lib/locale";
 
 //Report by user, startDate, endDate
@@ -26,13 +26,29 @@ const ShowTicketMessage = async (ticketId: string | number, onlyNumber: boolean
       fromMe: fromMe ? fromMe : 0,  
       //body: {[Op.regexp]: '^[0-9]*$'}, 
       // body: {[Op.regexp]: '^[0-3]$'}, 
-      body: {[Op.regexp]: regexp},
+      body: {[Op.regexp]: regexp},  
     } 
   }
   else{  
     where_clause = {  
       ticketId: ticketId,   
       fromMe: fromMe ? fromMe : 0,  
+      updatedAt: {
+        [Op.between]: [+subSeconds(new Date(), 50), +new Date()], 
+      },
+      body: {
+        [Op.or]: [
+          {
+            [Op.like]: '%não compreendi%'
+          },
+          {
+            [Op.like]: '%não captei%'
+          },
+          {
+            [Op.like]: '%Não consegui compreender%'
+          }
+        ]
+      },
     } 
   }
 
diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index 76cffaf..40e5f16 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -72,6 +72,7 @@ import { getWhatsappIds, setWhatsappId } from "../../helpers/WhatsappIdMultiSess
 import SendWhatsAppMedia from "./SendWhatsAppMedia";
 import AppError from "../../errors/AppError";
 import hitPortalMonitoring from "../../helpers/HitPortalMonitoring";
+import { tr } from "date-fns/locale";
 
 
 
@@ -387,7 +388,7 @@ async function sendDelayedMessages(wbot: Session, ticket: Ticket, contact: Conta
 
       let url = msgAction.actions[1].replace(/\.php.*/, '.php')
 
-      let response: any = null
+      let response: any = ''
 
       if (params[0] === 'cod_web') {
 
@@ -400,13 +401,17 @@ async function sendDelayedMessages(wbot: Session, ticket: Ticket, contact: Conta
 
       }
 
-      if (response && response.trim() == 0) {
-        botSendMessage(ticket, contact, wbot, `Não existe nenhum chamado para essa consulta!\n _Digite *0* para voltar ao menu principal._`)
-      }
-      else if (response && response.trim().length > 0) {
-        await SendWhatsAppMessage({ body: response, ticket });
-      }
-      else {
+      console.log('~~~~~~~~~~~~~~~~~~~~~~>response: ', response, ' | response.trim().length: ', response.trim().length)
+
+
+      try {
+        if (response.trim().length == 0) {
+          botSendMessage(ticket, contact, wbot, `Não existe nenhum chamado para essa consulta!\n _Digite *0* para voltar ao menu principal._`)
+        }
+        else if (response.trim().length > 0) {
+          await SendWhatsAppMessage({ body: response, ticket });
+        }
+      } catch (error) {
         botSendMessage(ticket, contact, wbot, `Houve um erro ao realizar a consulta!\n _Digite *0* para voltar ao menu principal._`)
       }
 
@@ -414,17 +419,17 @@ async function sendDelayedMessages(wbot: Session, ticket: Ticket, contact: Conta
 
       console.log('>>>>>>>>>>>>>>> msgAction: ', msgAction, ' | msgAction.actions[1]: ', msgAction.actions[1])
 
-      const contact_custom_field = await ShowContactCustomFieldService(contact.id)
+      // const contact_custom_field = await ShowContactCustomFieldService(contact.id)
 
-      if (contact_custom_field && contact_custom_field.length > 0) {
+      // if (contact_custom_field && contact_custom_field.length > 0) {
 
-        const msg_endpoint = await queryEndPointHit(contact_custom_field[0].value)
+      //   const msg_endpoint = await queryEndPointHit(contact_custom_field[0].value)
 
-        await monitoramento_response2(msg_endpoint, wbot, contact, ticket, contact_custom_field[0].value)
+      //   await monitoramento_response2(msg_endpoint, wbot, contact, ticket, contact_custom_field[0].value)
 
-      }
+      // }
 
-      console.log('************* contact_custom_field: ', contact_custom_field)
+      // console.log('************* contact_custom_field: ', contact_custom_field)
 
       // OLD
       // const msg = await wbot.sendMessage(`${contact.number}@c.us`, msgAction.msgBody);
@@ -693,7 +698,7 @@ const transferTicket = async (queueIndex: number, wbot: Session, ticket: Ticket,
 
   const queues = queuesWhatsGreetingMessage.queues
 
-  console.log('queues ---> ', queues)
+  // console.log('queues ---> ', queues)
 
   await botTransferTicket(queues[queueIndex], ticket, contact, wbot)
 
@@ -1026,15 +1031,22 @@ const handleMessage = async (
       // console.log('okkkkkkkkkkkkkkkkkk 5 test: ', test)
 
       //test del transfere o  atendimento se entrar na ura infinita 
-      let ticket_message = await ShowTicketMessage(ticket.id, false);
+      let ticket_message = await ShowTicketMessage(ticket.id, false, true);
+
+      // console.log('=========> ticket_message ', ticket_message)
 
       console.log('ticket_message.length ', ticket_message.length)
 
-      if (ticket_message.length > 5) {
+      if (ticket_message.length > 3) {
 
-        const { queues, } = await ShowWhatsAppService(wbot.id!);
+        // const { queues, } = await ShowWhatsAppService(wbot.id!); 
 
-        await UpdateTicketService({ ticketData: { status: 'pending', queueId: queues[0].id }, ticketId: ticket.id });
+        await transferTicket(0, wbot, ticket, contact)
+
+        await SendWhatsAppMessage({
+          body: `Seu atendimento foi transferido para um agente!\n\nPara voltar ao menu principal digite *0*
+        `, ticket, number: `${contact.number}@c.us`
+        })
 
       }
       else {
@@ -1067,6 +1079,7 @@ const handleMessage = async (
 
   } catch (err) {
     Sentry.captureException(err);
+    console.log('xxxxxxxxxxxxx err: ', err)
     logger.error(`Error handling whatsapp message: Err: ${err}`);
   }
 };