fix: bot send ura message to whatsapp distinct

backend/src/services/TicketServices/FindOrCreateTicketServiceBot.ts

@@ -9,6 +9,8 @@ import AppError from "../../errors/AppError";
 import { userInfo } from "os"; 
 import ShowQueueService from "../QueueService/ShowQueueService";
 import UpdateTicketService from "./UpdateTicketService";
+import { getSettingValue } from "../../helpers/WhaticketSettings"
+import ListWhatsAppsNumber from "../WhatsappService/ListWhatsAppsNumber"
 
 
 const FindOrCreateTicketServiceBot = async (
@@ -20,7 +22,32 @@ const FindOrCreateTicketServiceBot = async (
 
     try {
 
-        let ticket = await Ticket.findOne({
+        // let ticket = await Ticket.findOne({
+        //     where: {
+        //         status: {
+        //             [Op.or]: ["open", "pending", "queueChoice"]
+        //         },
+        //         contactId: groupContact ? groupContact.id : contact.id
+        //     }
+        // });
+
+        let ticket;
+
+        if (getSettingValue("oneContactChatWithManyWhats")?.value == "enabled") {
+ 
+            let whats = await ListWhatsAppsNumber(whatsappId);
+
+            ticket = await Ticket.findOne({
+                where: {
+                status: {
+                    [Op.or]: ["open", "pending", "queueChoice"]
+                },
+                contactId: groupContact ? groupContact.id : contact.id,
+                whatsappId: { [Op.in]: whats.whatsapps.map((w: any) => w.id) }
+                }
+        });
+        } else {
+        ticket = await Ticket.findOne({
             where: {
             status: {
                 [Op.or]: ["open", "pending", "queueChoice"]
@@ -28,6 +55,7 @@ const FindOrCreateTicketServiceBot = async (
             contactId: groupContact ? groupContact.id : contact.id
             }
         });
+        }
 
         const { queues, greetingMessage, phoneNumberId } =
           await ShowWhatsAppService(whatsappId);
@@ -70,7 +98,8 @@ const FindOrCreateTicketServiceBot = async (
             ticket = await Ticket.findOne({
                 where: {
                     contactId: contact.id,
-                    userId: botInfo.userIdBot
+                    userId: botInfo.userIdBot,
+                    whatsappId: whatsappId
                 },
                 order: [["updatedAt", "DESC"]]
             });

backend/src/services/WbotServices/wbotMessageListener.ts

@@ -311,7 +311,7 @@ const question = async (
           ticket,
           "Te estamos transfiriendo para hablar con un asesor. Espera a que te atiendan."
         );
-        transferTicket("Asesor", wbot, ticket);
+        transferTicket("OET_asesor", wbot, ticket);
         delForm(ticket);
         del(`form:${ticket.id}:request`);
         return;
@@ -1616,8 +1616,6 @@ const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
     parse: true
   }); 
 
-  console.log("lastId[0]: ", lastId[0]);
-
   if (!lastId[0]) {
     await createObject({
       whatsappId,
@@ -2110,7 +2108,7 @@ async function getProduct(ticket: any, nit: any, wbot: any) {
             `No te identificamos como cliente en nuestra base de datos, te transferimos con un asesor`,
             ticket,
             wbot,
-            "Asesor"
+            "OET_asesor"
           );
           return;
         }
@@ -2120,7 +2118,7 @@ async function getProduct(ticket: any, nit: any, wbot: any) {
             `No se encontraron productos para el nit ingresado. Trasladaremos tu servicio para hablar con un asesor. Espera a que te atiendan.`,
             ticket,
             wbot,
-            "Asesor"
+            "OET_asesor"
           );
           return;
         }