diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index 0ddfc32..530e892 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -1002,7 +1002,7 @@ const handleMessage = async (
       await sendDialogflowAwswer(wbot, ticket, msg, contact, chat);
 
     }
-    else  if (botInfo.isOnQueue && !msg.fromMe && msg.body=='0'){
+    else  if (botInfo.isOnQueue && !msg.fromMe && msg.body=='0' && ticket.status == 'pending'){
 
       console.log('Entrou onde não devia..........')