diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index bfbb80c..fef377b 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -281,7 +281,7 @@ async function sendDelayedMessages(wbot: Session, ticket: Ticket, contact: Conta
 
     let msgAction = botMsgActions(body)
 
-    console.log('gggggggggggggggggggggggggggggggggg msgAction: ', msgAction)
+    // console.log('gggggggggggggggggggggggggggggggggg msgAction: ', msgAction)
 
     if (msgAction.actions[0] == 'request_endpoint') {
 
@@ -296,6 +296,7 @@ async function sendDelayedMessages(wbot: Session, ticket: Ticket, contact: Conta
 
       if (endPointResponse && Object.entries(endPointResponse.data).length > 0) {
 
+        // endPointResponse.data.categoria = 'ELOS'
         // endPointResponse.data.categoria = 'INFRAESTRUTURA'
         // endPointResponse.data.subcategoria = 'INTERNET'
         // endPointResponse.data.terceiro_nivel = 'QUEDA TOTAL'
@@ -326,93 +327,9 @@ async function sendDelayedMessages(wbot: Session, ticket: Ticket, contact: Conta
           centro_de_custo = endPointResponse.data.centro_custo_departamento
 
           msg_endpoint2 = await queryEndPointHit(centro_de_custo)
-
-
-          // let response2 = await endPointQuery('http://177.107.193.124:8095/labs/zabbix-frontend/api/api.php', 'post', centro_de_custo.trim())
-
-          // if (response2 && response2.data.result) {
-
-          //   response2 = response2.data.result;
-
-          //   for (let i = 0; i < response2.length; i++) {
-
-          //     let data = ''
-          //     let sub_data = '*Atualizações:*\n\n'
-
-          //     const properties: any = Object.entries(response2[i]);
-
-          //     for (let x = 0; x < properties.length; x++) {
-
-          //       if (typeof (properties[x][1]) != 'object') {
-
-          //         data += `*${properties[x][0]}*: ${properties[x][1].replace(/(\r\n|\n|\r)/gm, "")}\n`
-
-          //       }
-          //       else if (typeof (properties[x][1]) == 'object') {
-
-          //         const sub_properties = properties[x][1];
-
-          //         for (let k = 0; k < sub_properties.length; k++) {
-
-          //           const inner_properties: any = Object.entries(sub_properties[k]);
-
-          //           for (let y = 0; y < inner_properties.length; y++) {
-
-          //             sub_data += `*${inner_properties[y][0]}*: ${inner_properties[y][1].replace(/(\r\n|\n|\r)/gm, "")}\n`
-
-          //           }
-
-          //           sub_data += '\n'
-
-          //         }
-
-          //       }
-
-          //     }
-
-          //     msg_endpoint2.push({ header: data, body: sub_data })
-
-          //   }
-
-          // }
-          // else {
-          //   msg_endpoint2 = null
-          // }
-
         }
 
 
-        // const monitoramento_response = async (response: any | null) => {
-
-        //   if (!response) {
-
-        //     const msg = await wbot.sendMessage(`${contact.number}@c.us`, `Houve um erro ao tentar consultar o monitoramento!\n\n_Digite *0* para voltar ao menu principal._`);
-        //     await verifyMessage(msg, ticket, contact);
-        //     await new Promise(f => setTimeout(f, 1000));
-
-        //   }
-        //   else if (response.length > 0) {
-
-        //     for (let i = 0; i < response.length; i++) {
-
-        //       const msg = await wbot.sendMessage(`${contact.number}@c.us`,
-        //         `*Chamado ${extractCallCode(msgAction.msgBody)}*\n*Centro de custo: ${centro_de_custo}*\n\n*Incidente*:\n\n ${response[i].header}\n${response[i].body} _Digite *0* para voltar ao menu principal._`);
-        //       await verifyMessage(msg, ticket, contact);
-        //       await new Promise(f => setTimeout(f, 1000));
-
-        //     }
-
-        //   }
-        //   else {
-
-        //     const msg = await wbot.sendMessage(`${contact.number}@c.us`, `Sem incidente!\n\n_Digite *0* para voltar ao menu principal._`);
-        //     await verifyMessage(msg, ticket, contact);
-        //     await new Promise(f => setTimeout(f, 1000));
-
-        //   }
-
-        // }
-
         const itsm_response = async (message1: string = '', message2: string = '') => {
           const msg = await wbot.sendMessage(`${contact.number}@c.us`, `*Situação do chamado ${extractCallCode(msgAction.msgBody)}:*${message1}${msg_endpoint_response}${message2}\n_Digite *0* para voltar ao menu principal._`);
           await verifyMessage(msg, ticket, contact);
@@ -429,8 +346,36 @@ async function sendDelayedMessages(wbot: Session, ticket: Ticket, contact: Conta
 
 
 
+        if (body.search('dialog_options') != -1) {
 
-        if (
+          let msgAction = botMsgActions(body)
+
+          let index = msgAction.actions.findIndex((i) => i == 'dialog_options')
+
+          if (index != -1) {
+
+            let dialog_options = msgAction.actions[index + 1]
+
+            if (dialog_options == '3' && endPointResponse.data.categoria == 'ELOS') {
+
+              index = msgAction.actions.findIndex((i) => i == 'queue_transfer')
+
+              if (index != -1) {
+
+                await itsm_response('\n\n')
+
+                await monitoramento_response2(msg_endpoint2, wbot, contact, ticket, centro_de_custo, '\n\n', false)
+
+                botSendMessage(ticket, contact, wbot, `Estamos direcionando seu atendimento para o Suporte. Em breve você será atendido por um de nossos atendentes!\n\nPara voltar ao atendimento *automatizado* e sair da fila de atendimento *humano* digite *0*`)
+
+                await transferTicket(+msgAction.actions[index + 1], wbot, ticket, contact)
+              }
+
+            }
+          }
+
+        }
+        else if (
 
           (endPointResponse.data.categoria == 'INFRAESTRUTURA' && endPointResponse.data.subcategoria == 'INTERNET' &&
             endPointResponse.data.terceiro_nivel == 'QUEDA TOTAL') ||
@@ -754,15 +699,31 @@ const transferTicket = async (queueIndex: number, wbot: Session, ticket: Ticket,
 
 }
 
+// const botMsgActions = (params: string) => {
+
+//   let lstActions = params.split('dialog_actions=')
+//   let bodyMsg = lstActions[0].trim()
+//   let actions = lstActions[1].split("=")
+
+//   console.log('LENGTH: ')
+
+//   return { msgBody: bodyMsg, 'actions': [actions[0].trim(), actions[1].trim()] };
+// }
+
+
 const botMsgActions = (params: string) => {
 
   let lstActions = params.split('dialog_actions=')
-  let bodyMsg = lstActions[0].trim()
-  let actions = lstActions[1].split("=")
+  let bodyMsg = lstActions[0]
+  let obj = {}
 
-  return { msgBody: bodyMsg, 'actions': [actions[0].trim(), actions[1].trim()] };
+  console.log('lstActions: ', lstActions[1].split('='))
+  let actions = lstActions[1].split('=')
+
+  return { msgBody: bodyMsg, 'actions': actions };
 }
 
+
 const isValidMsg = (msg: WbotMessage): boolean => {
   if (msg.from === "status@broadcast") return false;
   if (
@@ -1002,7 +963,7 @@ const handleMessage = async (
       await sendDialogflowAwswer(wbot, ticket, msg, contact, chat);
 
     }
-    else if (botInfo.isOnQueue && !msg.fromMe && msg.body == '0' && ticket.status == 'pending' && ticket.queueId ) { 
+    else if (botInfo.isOnQueue && !msg.fromMe && msg.body == '0' && ticket.status == 'pending' && ticket.queueId) {
 
       let choosenQueue = await ShowQueueService(botInfo.botQueueId);