Correção do queuChoice

backend/package.json

@@ -21,6 +21,7 @@
     "cookie-parser": "^1.4.5",
     "cors": "^2.8.5",
     "date-fns": "^2.16.1",
+    "date-fns-tz": "^1.3.4",
     "dotenv": "^8.2.0",
     "express": "^4.17.1",
     "express-async-errors": "^3.1.1",

backend/src/controllers/MessageController.ts

@@ -36,6 +36,10 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
 };
 
 export const store = async (req: Request, res: Response): Promise<Response> => {
+
+  
+
+
   const { ticketId } = req.params;
   const { body, quotedMsg }: MessageData = req.body;
   const medias = req.files as Express.Multer.File[];
@@ -52,7 +56,7 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
     );
   } else {
 
-    console.log('------- quotedMsg: ', quotedMsg)
+    console.log('------- quotedMsg: ', quotedMsg, ' | ticket: ', ticket)
 
     await SendWhatsAppMessage({ body, ticket, quotedMsg });
   }

backend/src/controllers/ReportController.ts

@@ -5,6 +5,8 @@ import AppError from "../errors/AppError";
 import ShowTicketReport from "../services/TicketServices/ShowTicketReport";
 import ShowMessageReport from "../services/MessageServices/ShowMessageReport";
 
+import onlineUserService from "../services/UserServices/CreateOrUpdateOnlineUserService";  
+
 
 type IndexQuery = {
     userId: string;
@@ -15,6 +17,10 @@ type IndexQuery = {
 
 export const reportUserByDateStartDateEnd = async (req: Request, res: Response): Promise<Response> => { 
 
+
+    //const test = await onlineUserService({userId: 3, status: 'offline'})  
+
+
     if (req.user.profile !== "master" && req.user.profile !== "admin") {
         throw new AppError("ERR_NO_PERMISSION", 403);
     }

backend/src/controllers/TicketController.ts

@@ -36,6 +36,7 @@ interface TicketData {
 
 
 import ListStatusChatEndService from  "../services/StatusChatEndService/ListStatusChatEndService";  
+import Ticket from "../models/Ticket";
 
 export const index = async (req: Request, res: Response): Promise<Response> => {
   const {
@@ -82,13 +83,33 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
   //   `contactId: ${contactId} \n| status: ${status} \n| userId: ${userId}`
   // )
  
-  const ticket = await CreateTicketService({ contactId, status, userId });
+     
+    // test del
+    let ticket = await Ticket.findOne({where: { contactId, status: 'queueChoice' } }); 
+  
+    if(ticket){ 
+      await UpdateTicketService({ ticketData: { status: 'open',userId: userId,}, ticketId: ticket.id});   
+      console.log('TICKET QUEUE CHOICE !!!!!!!')
+    }
+    else{
+      ticket = await CreateTicketService({ contactId, status, userId });
+    }
 
     const io = getIO();
     io.to(ticket.status).emit("ticket", {
       action: "update",
       ticket
     });
+    //  
+
+
+//  const ticket = await CreateTicketService({ contactId, status, userId });
+
+  // const io = getIO();
+  // io.to(ticket.status).emit("ticket", {
+  //   action: "update",
+  //   ticket
+  // });
 
   return res.status(200).json(ticket);
 };

backend/src/database/index.ts

@@ -13,6 +13,7 @@ import QuickAnswer from "../models/QuickAnswer";
 
 import SchedulingNotify from "../models/SchedulingNotify";
 import StatusChatEnd from "../models/StatusChatEnd";
+import UserOnlineTime from "../models/UserOnlineTime";
 
 
 // eslint-disable-next-line
@@ -36,6 +37,7 @@ const models = [
 
   SchedulingNotify,
   StatusChatEnd,
+  UserOnlineTime,
 ];
 
 sequelize.addModels(models);

backend/src/database/migrations/20220501231855-create-userOnlineTimes.ts

@@ -0,0 +1,41 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.createTable("UserOnlineTimes", {
+      id: {
+        type: DataTypes.INTEGER,
+        autoIncrement: true,
+        primaryKey: true,
+        allowNull: false
+      },
+      userId: {
+        type: DataTypes.INTEGER,
+        references: { model: "Users", key: "id" },
+        onUpdate: "CASCADE",
+        onDelete: "CASCADE",
+        allowNull: false
+      },   
+      status: {
+        type: DataTypes.STRING,
+        allowNull: false
+      },  
+      onlineTime: {
+        type: DataTypes.DATE,
+        allowNull: true
+      },  
+      createdAt: {
+        type: DataTypes.DATE,
+        allowNull: false
+      },
+      updatedAt: {
+        type: DataTypes.DATE,
+        allowNull: false
+      }
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.dropTable("UserOnlineTimes");
+  }
+};

backend/src/helpers/SchedulingNotifySendMessage.ts

@@ -6,6 +6,7 @@ import ListSchedulingNotifyService from  "../services/SchedulingNotifyServices/L
 import DeleteSchedulingNotifyService from  "../services/SchedulingNotifyServices/DeleteSchedulingNotifyService";
  
 
+ 
 let scheduler_monitor:any;   
 
 const monitor = async () => { 
@@ -41,6 +42,7 @@ const monitor = async () => {
 
     }  
  
+    
 };
 
 

backend/src/helpers/SplitDateTime.ts

@@ -0,0 +1,15 @@
+  
+ 
+export const splitDateTime = (date: Date) => { 
+    
+  
+    let day = date.getDate().toString().padStart(2, '0');
+    let month = (date.getMonth()+1).toString().padStart(2, '0');
+    let year = date.getFullYear();    
+    let hour = date.getHours().toString().padStart(2, '0');
+    let minute = date.getMinutes().toString().padStart(2, '0');
+    let seconds = date.getSeconds().toString().padStart(2, '0');  
+    
+    return {fullDate: `${year}-${month}-${day}`, fullTime: `${hour}:${minute}:${seconds}`} 
+
+}

backend/src/helpers/WhoIsOnlineMonitor.ts

@@ -0,0 +1,35 @@
+ 
+import { getIO } from "../libs/socket";  
+// import  usersOnline  from '../libs/socket'
+
+ 
+let whoIsOnline_monitor:any;   
+
+const monitor = async () => {  
+ 
+    const io = getIO();
+    io.emit("isOnline"); 
+
+    //const test = require('./../libs/socket');    
+   // console.log('*usersOnline: ', test.listOnlineUsers) 
+    
+};
+
+
+export const startWhoIsOnlinegMonitor =async (mileseconds: number) => {
+
+    whoIsOnline_monitor = setInterval(monitor, mileseconds)
+
+}
+ 
+
+export const stopWhoIsOnlineMonitor =async ( ) => {
+
+    clearInterval(whoIsOnline_monitor)
+
+}
+
+
+
+
+ 

backend/src/libs/socket.ts

@@ -5,6 +5,12 @@ import { logger } from "../utils/logger";
 
 let io: SocketIO;
 
+//test del
+let listOnlineUsers:any[]=[]
+let count:number = 0
+//
+ 
+
 export const initIO = (httpServer: Server): SocketIO => {
   io = new SocketIO(httpServer, {
     cors: {
@@ -12,13 +18,38 @@ export const initIO = (httpServer: Server): SocketIO => {
     }
   }); 
    
+
   io.on("connection", socket => {
     logger.info("Client Connected"); 
 
-    // // test del
-    // let userId = socket.handshake.query;
-    // console.log('SOCKET userId: ', userId)
-    // //
+ 
+    socket.on("online", (userId: string) => {  
+    
+
+      logger.info(`CLIENT ID ${userId}` );
+
+
+      const indexUser = listOnlineUsers.findIndex((e) => e.userId == userId)
+
+      if(indexUser == -1){
+        //listOnlineUsers.push({userId: userId, status: 'online'})    
+      }  
+
+      count++
+
+      //console.log('count: ', count)
+
+      if(count >= listOnlineUsers.length){
+        //console.log('listOnlineUsers1: ', listOnlineUsers)
+
+        count = 0
+      }
+
+      //console.log('listOnlineUsers1: ', listOnlineUsers)
+       
+   
+     
+    }); 
 
     socket.on("joinChatBox", (ticketId: string) => {
       logger.info("A client joined a ticket channel");
@@ -48,3 +79,7 @@ export const getIO = (): SocketIO => {
   }
   return io;
 };
+ 
+
+exports.listOnlineUsers = listOnlineUsers 
+ 

backend/src/models/User.ts

@@ -11,12 +11,13 @@ import {
   AutoIncrement,
   Default,
   HasMany,
-  BelongsToMany
+  BelongsToMany, 
 } from "sequelize-typescript";
 import { hash, compare } from "bcryptjs";
 import Ticket from "./Ticket";
 import Queue from "./Queue";
 import UserQueue from "./UserQueue";
+import UserOnlineTime from "./UserOnlineTime";
 
 @Table
 class User extends Model<User> {
@@ -54,6 +55,11 @@ class User extends Model<User> {
   @HasMany(() => Ticket)
   tickets: Ticket[];
 
+  //test del 
+  @HasMany(() => UserOnlineTime)
+  UserOnlineTime: UserOnlineTime[];
+  //
+
   @BelongsToMany(() => Queue, () => UserQueue)
   queues: Queue[];
 

backend/src/models/UserOnlineTime.ts

@@ -0,0 +1,45 @@
+import {
+    Table,
+    AutoIncrement,
+    Column,
+    CreatedAt,
+    UpdatedAt,
+    Model,
+    PrimaryKey,
+    HasMany,
+    ForeignKey,
+    BelongsTo
+  } from "sequelize-typescript";
+ 
+  import User from "./User";
+
+  @Table
+  class UserOnlineTime extends Model<UserOnlineTime> {
+    @PrimaryKey
+    @AutoIncrement
+    @Column
+    id: number;  
+  
+    @Column
+    status: string;
+
+    @Column
+    onlineTime: Date;
+  
+    @CreatedAt
+    createdAt: Date;
+  
+    @UpdatedAt
+    updatedAt: Date;
+
+    @ForeignKey(() => User)
+    @Column
+    userId: number;
+
+    @BelongsTo(() => User)
+    user: User;
+
+  }
+  
+  export default UserOnlineTime;
+  

backend/src/server.ts

@@ -5,6 +5,7 @@ import { logger } from "./utils/logger";
 import { StartAllWhatsAppsSessions } from "./services/WbotServices/StartAllWhatsAppsSessions";
 
 import { startSchedulingMonitor } from "./helpers/SchedulingNotifySendMessage"
+import { startWhoIsOnlinegMonitor } from "./helpers/WhoIsOnlineMonitor"
 
 const server = app.listen(process.env.PORT, () => {
   logger.info(`Server started on port: ${process.env.PORT}`);
@@ -15,3 +16,4 @@ StartAllWhatsAppsSessions();
 gracefulShutdown(server);
 
 startSchedulingMonitor(5000)
+startWhoIsOnlinegMonitor(3000)

backend/src/services/MessageServices/CreateMessageService.ts

@@ -39,14 +39,7 @@ const CreateMessageService = async ({messageData}: Request): Promise<Message> =>
     throw new Error("ERR_CREATING_MESSAGE");
   }
 
-  //console.log('SERVER SIDE MESSAGE: ', message)
  
-  // console.log('>>>>>>>>>>>>>>>>>>>>>> TICKET STATUS: ',message.ticket.status)
-
-  //test del
-  // const ticketInfo = await Ticket.findByPk(message.ticket.id)
-  // console.log('&&&&&&&&&&&&&&&&& TICKET INFO queueId: ', ticketInfo?.queueId)
-  //
  
   if(message.ticket.status!='queueChoice'){
 

backend/src/services/UserServices/CreateOrUpdateOnlineUserService.ts

@@ -0,0 +1,111 @@
+import AppError from "../../errors/AppError";
+import UserOnlineTime from "../../models/UserOnlineTime";
+import { splitDateTime } from "../../helpers/SplitDateTime";
+import { Op, Sequelize } from "sequelize";
+import { addHours, addMinutes, addSeconds, intervalToDuration, add } from "date-fns";
+import format from 'date-fns/format';
+import ptBR from 'date-fns/locale/pt-BR'; 
+import { stat } from "fs";
+
+interface Request { 
+    userId: string | number,
+    status: string,  
+}
+
+
+const CreateOrUpdateUserOnlineTime = async ({  
+    userId, 
+    status,    
+}: Request): Promise<UserOnlineTime> => {   
+
+    let userOnlineTime = null;
+   // let dateTime =  splitDateTime(new Date(new Date() + 'UTC'))
+
+   let dateTime =  splitDateTime(new Date(format(new Date(), 'yyyy-MM-dd HH:mm:ss', { locale: ptBR })  ))
+   
+
+    userOnlineTime = await UserOnlineTime.findOne({ 
+        where: { 
+            [Op.and]: [
+                {
+                  userId: userId
+                },
+                { 
+                    "$createdAt$": Sequelize.where(Sequelize.fn("date", Sequelize.col("createdAt")), `${dateTime.fullDate}`)
+                }, 
+              ] 
+        } 
+    }); 
+
+    if(userOnlineTime){    
+        try{   
+            
+            if(status === 'offline'){ 
+                                                                            //updatedAt
+                let newtTime = intervalToDuration({ start: userOnlineTime.updatedAt, end: new Date()})
+                console.log('TESTANDO INTERVAL DURATION: ', newtTime)  
+
+                console.log('hours: ', newtTime.hours, ' | minutes: ', newtTime.minutes, ' | seconds: ', newtTime.seconds)    
+                
+                let onlineTime = new Date()
+    
+                onlineTime.setUTCHours(userOnlineTime.onlineTime.getHours())
+                onlineTime.setUTCMinutes(userOnlineTime.onlineTime.getMinutes())
+                onlineTime.setUTCSeconds(userOnlineTime.onlineTime.getSeconds())
+                
+                console.log('userOnlineTime.onlineTime: ',userOnlineTime.onlineTime)
+                console.log('userOnlineTime.onlineTime.getHours(): ',userOnlineTime.onlineTime.getHours())
+                console.log('userOnlineTime.onlineTime.getMinutes(): ',userOnlineTime.onlineTime.getMinutes())
+                console.log('userOnlineTime.onlineTime.getSeconds(): ',userOnlineTime.onlineTime.getSeconds())
+
+                console.log('online time 3: ', onlineTime) 
+            
+                            
+                if(newtTime.hours && +newtTime.hours > 0){  
+                    onlineTime = addHours(onlineTime, newtTime.hours) 
+                }
+                if(newtTime.minutes && +newtTime.minutes > 0){  
+                    onlineTime = addMinutes(onlineTime,newtTime.minutes)
+                }
+                if(newtTime.seconds && +newtTime.seconds > 0){  
+                    onlineTime = addSeconds(onlineTime, newtTime.seconds)
+                } 
+                
+                console.log('online time 4: ', onlineTime)   
+    
+                const isoDate = new Date(onlineTime);
+                const mySQLDateString = isoDate.toJSON().slice(0, 19).replace('T', ' ');
+                console.log('mySQLDateString: ', mySQLDateString)
+            
+                await userOnlineTime.update({ status, onlineTime: mySQLDateString })
+                
+            }
+            else if(status === 'online'){
+                await userOnlineTime.update({ status })
+            }
+             
+        }catch(err){
+
+            throw new AppError("ERR_NO_USER_ONLINE_FOUND", 404);
+            
+        }      
+    }
+
+    if(!userOnlineTime){ 
+
+        userOnlineTime = await UserOnlineTime.create(
+            {     
+                userId,
+                status,
+                onlineTime: `${dateTime.fullDate} 00:00:00`
+            })
+
+    }
+  
+
+    return userOnlineTime
+ }
+
+ 
+  
+ export default CreateOrUpdateUserOnlineTime

backend/src/services/UserServices/ShowUserServiceReport.ts

@@ -0,0 +1,74 @@
+import Ticket from "../../models/Ticket";
+import AppError from "../../errors/AppError";
+import Contact from "../../models/Contact";
+import User from "../../models/User";
+import Queue from "../../models/Queue";
+
+import Message from "../../models/Message";
+import { userInfo } from "os";
+
+import { Op, where } from "sequelize";
+
+import { Sequelize } from "sequelize"; 
+import moment from 'moment';  
+ 
+import { startOfDay, endOfDay, parseISO, getDate} from "date-fns"; 
+import { string } from "yup/lib/locale";
+import Whatsapp from "../../models/Whatsapp";
+
+//Report by user, startDate, endDate
+const ShowUserServiceReport = async (id: string | number, startDate: string, endDate: string): Promise<Ticket[]> => {   
+  
+  let where_clause = {}
+
+  if(id=='0'){ 
+    where_clause = {      
+      createdAt: {
+        [Op.gte]: startDate+' 00:00:00.000000',
+        [Op.lte]: endDate  +' 23:59:59.999999'
+      }, 
+    }
+  }
+  else{
+    where_clause = {  
+      userid: id,    
+      createdAt: {
+        [Op.gte]: startDate+' 00:00:00.000000',
+        [Op.lte]: endDate  +' 23:59:59.999999'
+      }, 
+    }
+  }
+  
+  
+  const ticket = await Ticket.findAll({  
+
+    // where: where_clause , 
+
+    // attributes: ['id', 'status', [Sequelize.fn("DATE_FORMAT",Sequelize.col("Ticket.createdAt"),"%d/%m/%Y %H:%i:%s"),"createdAt"], 
+    // [Sequelize.fn("DATE_FORMAT",Sequelize.col("Ticket.updatedAt"),"%d/%m/%Y %H:%i:%s"),"updatedAt"]],
+
+    // include: [
+    //   {
+    //     model: Message,
+    //     required:true,
+    //     separate: true, 
+
+    //    attributes: ['body', 'read', 'mediaType','fromMe', 'mediaUrl', [Sequelize.fn("DATE_FORMAT",Sequelize.col("createdAt"),"%d/%m/%Y %H:%i:%s"),"createdAt"]],
+
+    //     order: [
+    //       ['createdAt', 'ASC']
+    //     ]  
+    //   } 
+    // ], 
+   
+  });  
+ 
+  
+  if (!ticket) {
+    throw new AppError("ERR_NO_TICKET_FOUND", 404);
+  }
+
+  return ticket;
+}; 
+
+export default ShowUserServiceReport;

backend/src/services/WbotServices/SendWhatsAppMessage.ts

@@ -28,7 +28,7 @@ const SendWhatsAppMessage = async ({
     quotedMsgSerializedId = SerializeWbotMsgId(ticket, quotedMsg);
   }
 
-  // test del
+ 
   const whatsapp = await ShowWhatsAppService(ticket.whatsappId);
 
   if(whatsapp.status!='CONNECTED'){
@@ -42,10 +42,12 @@ const SendWhatsAppMessage = async ({
     }
 
   } 
-  //
+ 
 
   const wbot = await GetTicketWbot(ticket);
 
+   
+
   try {
     const sentMessage = await wbot.sendMessage(
       `${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`,

backend/src/services/WbotServices/ura.ts

@@ -1,53 +1,33 @@
 
- const data = [
+ const data:any[] = [
    {
       "id":"1",
-      "option":"Status do Pedido",
-      "description":"Digite aqui umas das opções abaixo para iniciarmos o atendimento, tá? 🧡",
-      "subOptions": [{"subOpt":"Digitar meu CPF","responseToClient":"Digite o seu CPF"}, {"subOpt":"Digitar o Número do Pedido", "responseToClient":"Digite o numero do pedido"}],
+      "option":"Conhecer a história da HiT",
+      "description":"Conheça nossa história acessando o link abaixo:\nhttp://www.hittelco.com/br/hit-communications.html",
+      // "subOptions": [{"subOpt":"Digitar meu CPF","responseToClient":"Digite o seu CPF"}, {"subOpt":"Digitar o Número do Pedido", "responseToClient":"Digite o numero do pedido"}],
       "atendente":false
    },
    {
       "id":"2",
-      "option":"Status do Reembolso",
-      "description":"Digite aqui umas das opções abaixo para iniciarmos o atendimento, tá? 🧡",
-      "subOptions": [{"subOpt":"Digitar meu CPF","responseToClient":"Digite o seu CPF"}, {"subOpt":"Digitar o Número do Pedido", "responseToClient":"Digite o numero do pedido"}],
+      "option":"Conhecer os produtos da HIT",
+      "description":"Conheça nossos produtos acessando o link abaixo:\nhttp://www.hittelco.com/br/index.html",
+    
       "atendente":false
    },
    {
       "id":"3",
-      "option":"Quero Trocar ou Devolver",
-      "description":"Para solicitar, é bem simples! Disponibilizamos um passo-a-passo bem completo em nossa loja online. \nBasta acessar www.dressto.com.br, ir até nosso rodapé, e clicar em “Como Trocar”, indicamos que leia atentamente nossa política de troca. 😉 \nCaso ainda precise de atendimento",
-      "subOptions": [{"subOpt":"Para continuar", "responseToClient":"Aguarde, um de nossos atendentes vai te atender em breve!"}],
+      "option":"Conhecer nossa Estrutura",
+      "description":"Conheça nossa estrutura acessando o link abaixo\nhttp://www.hittelco.com/br/infraestrutura.html",
+    
       "atendente":false
-   },
+   } ,
    {
       "id":"4",
-      "option":"Quero Rastrear meu Pedido",
-      "description":"Digite aqui umas das opções abaixo para iniciarmos o atendimento, tá? 🧡",
-      "subOptions": [{"subOpt":"Digitar meu CPF","responseToClient":"Digite o seu CPF"}, {"subOpt":"Digitar o Número do Pedido", "responseToClient":"Digite o numero do pedido"}],
-      "atendente":false
-   },
-   {
-      "id":"5",
-      "option":"Cancelamento de Pedido",
-      "description":"Digite aqui umas das opções abaixo para iniciarmos o atendimento, tá? 🧡",
-      "subOptions": [{"subOpt":"Digitar meu CPF","responseToClient":"Digite o seu CPF"}, {"subOpt":"Digitar o Número do Pedido", "responseToClient":"Digite o numero do pedido"}],
-      "atendente":false
-   },
-   {
-      "id":"6",
-      "option":"Cupons",
-      "description":"Digite o número da opção desejada",
-      "subOptions": [{"subOpt":"Primeira Compra", "responseToClient":"Primeira Compra\nAguarde, um de nossos atendentes vai te atender em breve!"}, {"subOpt":"Aniversariante", "responseToClient":"Aniversariante\nAguarde, um de nossos atendentes vai te atender em breve!"}],
-      "atendente":false
-   },
-   {
-      "id":"7",
-      "option":"Outros Assuntos",
-      "description":"7 -  Prezado cliente, você está sendo direcionado para um atendente disponível 😊.\nPedimos gentilmente que aguarde para ser atendido.\nLembramos que nosso atendimento está sempre disponível de segunda a sexta-feira, das 08:00 às 17:00 horas. Um beijo! !",
-      "subOptions": [],
-      "atendente":true
+      "option":"Finalizar atendimento",
+      "description":"Seu atendimento foi encerrado!\nFoi um prazer conhece-lo, volte sempre.",
+      
+      "atendente":false,
+      "closeChat": true
    } 
   
 ]

backend/src/services/WbotServices/wbotMessageListener.ts

@@ -34,7 +34,8 @@ import fs from 'fs';
 // test del 
 import data_ura from './ura'
 import msg_client_transfer from './ura_msg_transfer'
-import final_message from "./ura _final_message"; 
+import final_message from "./ura_final_message"; 
+import SendWhatsAppMessage from "./SendWhatsAppMessage";
 //
 
  
@@ -242,6 +243,17 @@ const verifyQueue = async (
 
     await verifyMessage(sentMessage, ticket, contact);
   } else {
+
+
+     //test del transfere o  atendimento se entrar na ura infinita 
+     let ticket_message = await ShowTicketMessage(ticket.id, false);  
+     if(ticket_message.length > 10){ 
+ 
+       await UpdateTicketService({ ticketData: {status: 'pending', queueId: queues[0].id }, ticketId: ticket.id });  
+ 
+     }
+     else{
+
       let options = "";
 
       queues.forEach((queue, index) => {
@@ -260,6 +272,12 @@ const verifyQueue = async (
       );
   
       debouncedSentMessage();
+
+     }
+ 
+     console.log('TICKET MESSAGE ON QUEUE CHOICE: ', ticket_message) 
+     // 
+
   }
 };
 
@@ -447,12 +465,14 @@ const handleMessage = async (
 
             let indexAttendant = data_ura.findIndex((u) => u.atendente )
 
-            let opt_user_attendant = ''
+            let opt_user_attendant = '-1'
 
             if(indexAttendant != -1){
               opt_user_attendant = data_ura[indexAttendant].id
             }
 
+          //  console.log('¨¨¨¨¨¨¨¨¨¨¨¨¨¨ indexAttendant: ',indexAttendant,  ' | opt_user_attendant: ', opt_user_attendant)
+
             let ticket_message = await ShowTicketMessage(ticket.id, true, ura_length, `^[0-${ura_length}}]$`); 
 
             if(ticket_message.length > 1){  
@@ -483,18 +503,25 @@ const handleMessage = async (
             }   
 
             
+
+          
          // console.log('----------------- ticket_message: ', ticket_message) 
           
+         //console.log('¨¨¨¨¨¨¨¨¨¨¨¨¨¨ MSG.BODY: ', msg.body , ' | opt_user_attendant: ',opt_user_attendant,  ' | lastOption: ', lastOption)
             
           // È numero
           if( !Number.isNaN(Number(msg.body.trim())) && (+msg.body >= 0 && +msg.body <= data_ura.length) ) {
 
             const indexUra = data_ura.findIndex((ura) => ura.id == msg.body.trim())   
 
+          
+
             if(indexUra != -1){ 
               
               if(data_ura[indexUra].id != opt_user_attendant && lastOption != opt_user_attendant){   
 
+            
+
                     console.log('TICKET MESSAGE: ', ticket_message)
 
                     // test del
@@ -536,10 +563,11 @@ const handleMessage = async (
                          id = listMessage[listMessage.length-1].body  
                          subUra = data_ura.filter((e)=>e.id == id )[0]    
 
-                         if(subUra.subOptions){ 
+                         if(subUra.subOptions && subUra.subOptions.length > 0){ 
 
                               if( !Number.isNaN(Number(msg.body.trim())) && (+msg.body >= 0 && +msg.body <= subUra.subOptions?.length) && subUra.subOptions  ) { 
                                  
+
                                 if(subUra.subOptions[+msg.body - 1].responseToClient){
                                   
                                   botSendMessage(ticket, contact, wbot, `*${subUra.option}*\n\n${subUra.subOptions[+msg.body - 1].responseToClient}`)  
@@ -564,7 +592,7 @@ const handleMessage = async (
                               else{
 
                                 let options = ""; 
-                                let subOptions  = subUra.subOptions 
+                                let subOptions:any[]  = subUra.subOptions 
           
                                 subOptions?.forEach((s, index) => { options += `*${index + 1}* - ${s.subOpt}\n` });
                              
@@ -581,11 +609,11 @@ const handleMessage = async (
 
                       //
                     if(next){
-                      if(data_ura[indexUra].subOptions){ 
+                      if(data_ura[indexUra].subOptions && data_ura[indexUra].subOptions.length > 0){ 
   
                         let options = ""; 
                         let option = data_ura[indexUra].option
-                        let subOptions  = data_ura[indexUra].subOptions
+                        let subOptions:any[]  = data_ura[indexUra].subOptions
                         let description = data_ura[indexUra].description
   
                         subOptions?.forEach((s, index) => { options += `*${index + 1}* - ${s.subOpt}\n` });
@@ -597,7 +625,32 @@ const handleMessage = async (
                       }
                       else{
 
+                          //test del deletar isso (Usar somente na hit)
+                          if(data_ura[indexUra].closeChat){
+ 
+
+                           const  {ticket :res} =  await UpdateTicketService({
+                              ticketData:{'status': 'closed', 'userId': botInfo.userIdBot}, ticketId: ticket.id
+                            });  
+
+                                ///////////////////////////////
+                              const whatsapp = await ShowWhatsAppService(ticket.whatsappId);
+
+                              const { farewellMessage } = whatsapp;
+
+                              if (farewellMessage) {
+                                await SendWhatsAppMessage({ body: farewellMessage, ticket: res });
+                              } 
+                              ///////////////////////////////
+
+                          }
+                          else{
                             botSendMessage(ticket, contact, wbot, `${data_ura[indexUra].description}\n\n *0* - Voltar ao menu principal`) 
+                          }
+                          //
+                        
+                          
+                         // botSendMessage(ticket, contact, wbot, `${data_ura[indexUra].description}\n\n *0* - Voltar ao menu principal`) 
   
                       }  
                     }