fix: Improve ticket query in backend to resolve high delay issue

backend/src/controllers/ReportController.ts

@@ -262,9 +262,7 @@ export const reportMessagesUserByDateStartDateEnd = async (
       data_query_messages[i].fromMe = "Cliente";
     }
 
-    data_query_messages[i].id = i + 1;
+    data_query_messages[i].id = i + 1; 
-
-    console.log("data_query_messages: ", data_query_messages[i]);
   }
 
   return res.status(200).json(data_query_messages);

backend/src/services/TicketServices/ShowTicketReport.ts

@@ -18,6 +18,7 @@ import { startOfDay, endOfDay, parseISO, getDate } from "date-fns";
 import { string } from "yup/lib/locale";
 import Whatsapp from "../../models/Whatsapp";
 import Query from "mysql2/typings/mysql/lib/protocol/sequences/Query";
+import { te } from "date-fns/locale";
 
 interface Request {
   userId: string | number;
@@ -43,43 +44,56 @@ const ShowTicketReport = async ({
   createdOrUpdated = "created",
   queueId
 }: Request): Promise<Response> => {
-  let where_clause: any = {};
+  // let where_clause: any = {};
-  let query = "";
+  // let query = "";
 
-  if (userId !== "0") {
+  // if (userId !== "0") {
-    where_clause.userid = userId;
+  //   where_clause.userid = userId;
-    query = `AND t.userId = ${userId}`;
+  //   query = `AND t.userId = ${userId}`;
-  }
+  // }
+
+  // if (queueId) {
+  //   where_clause.queueId = queueId;
+  //   query = `AND t.queueId = ${queueId}`;
+  // }
+
+  const createdAtOrUpdatedAt =
+    createdOrUpdated == "created" ? "createdAt" : "updatedAt";
+
+  let where_clause = {};
 
   if (queueId) {
-    where_clause.queueId = queueId;
+    where_clause = {
-    query = `AND t.queueId = ${queueId}`;
+      queueId: queueId,
+      [createdAtOrUpdatedAt]: {
+        [Op.gte]: startDate + " 00:00:00.000000",
+        [Op.lte]: endDate + " 23:59:59.999999"
+      }
+    };
+  } else if (userId == "0") {
+    where_clause = {
+      [createdAtOrUpdatedAt]: {
+        [Op.gte]: startDate + " 00:00:00.000000",
+        [Op.lte]: endDate + " 23:59:59.999999"
+      }
+    };
+  } else if (userId != "0") {
+    where_clause = {
+      userid: userId,
+      [createdAtOrUpdatedAt]: {
+        [Op.gte]: startDate + " 00:00:00.000000",
+        [Op.lte]: endDate + " 23:59:59.999999"
+      }
+    };
   }
 
   const limit = 40;
   const offset = limit * (+pageNumber - 1);
 
-  const createdAtOrUpdatedAt =
-    createdOrUpdated == "created" ? "createdAt" : "updatedAt";
-
-  const _ticketsId = await sequelize.query(
-    `SELECT t.id
-        FROM Tickets t
-        INNER JOIN (
-            SELECT DISTINCT ticketId
-            FROM Messages
-            WHERE ${createdAtOrUpdatedAt} >= '${startDate} 00:00:00' AND ${createdAtOrUpdatedAt} <= '${endDate} 23:59:59'
-        ) AS m ON m.ticketId = t.id ${query};`,
-    { type: QueryTypes.SELECT }
-  );
-
   let { count, rows: tickets }: any = await Ticket.findAndCountAll({
-    where: {
+    where: where_clause,
-      id: { [Op.in]: _ticketsId.map((t: any) => t.id) }
-    },
     limit,
     offset,
-
     attributes: [
       "id",
       "status",
@@ -151,43 +165,41 @@ const ShowTicketReport = async ({
     throw new AppError("ERR_NO_TICKET_FOUND", 404);
   }
 
-  const ticketIds = tickets.map((t: any) => t.id);
+  if (tickets.length > 0) {
-
-  if (ticketIds.length > 0) {
     const waiting_time: any = await sequelize.query(
       `SELECT t.id as ticketId, t.status, TIME_FORMAT(
-        SEC_TO_TIME( 
+        SEC_TO_TIME(
                 TIMESTAMPDIFF(
                     SECOND,
                     (
-                        SELECT createdAt 
+                        SELECT createdAt
-                        FROM Messages 
+                        FROM Messages
-                        WHERE ticketId = m.ticketId 
+                        WHERE ticketId = m.ticketId
-                        AND fromMe = 0 
+                        AND fromMe = 0
-                        ORDER BY createdAt ASC 
+                        ORDER BY createdAt ASC
                         LIMIT 1
-                    ), 
+                    ),
                     (
-                        SELECT createdAt 
+                        SELECT createdAt
-                        FROM Messages 
+                        FROM Messages
-                        WHERE ticketId = m.ticketId 
+                        WHERE ticketId = m.ticketId
-                        AND fromAgent = 1 
+                        AND fromAgent = 1
-                        ORDER BY createdAt ASC 
+                        ORDER BY createdAt ASC
                         LIMIT 1
                     )
-                ) 
+                )
-        ), '%H:%i:%s') AS WAITING_TIME      
+        ), '%H:%i:%s') AS WAITING_TIME
-    FROM Tickets t 
+    FROM Tickets t
     JOIN Messages m ON t.id = m.ticketId
     JOIN Whatsapps w ON t.whatsappId = w.id
     JOIN Queues q ON q.id = t.queueId
-    WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999' 
+    WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
-      AND t.id IN (${ticketIds.join()})
+      AND t.id IN (${tickets.map((t: any) => t.id).join()})
-      AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id) 
+      AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id)
-      AND m.fromMe = 0  
+      AND m.fromMe = 0
       AND t.status IN ('open', 'closed')
       HAVING WAITING_TIME IS NOT NULL
-     ORDER BY 
+     ORDER BY
         WAITING_TIME;`,
       { type: QueryTypes.SELECT }
     );

frontend/src/pages/Report/index.js

@@ -363,7 +363,7 @@ const Report = () => {
           if (reportOption === '1') {
 
             const { data } = await api.get("/reports/", { params: { userId, startDate, endDate, pageNumber: pageNumberTickets, createdOrUpdated: selectedValue, queueId }, userQueues: userA.queues })
-
+  
             let ticketsQueue = data.tickets
             let userQueues = userA.queues
             let filterQueuesTickets = []