diff --git a/backend/src/controllers/MessageController.ts b/backend/src/controllers/MessageController.ts
index 2016bca..9555e14 100644
--- a/backend/src/controllers/MessageController.ts
+++ b/backend/src/controllers/MessageController.ts
@@ -21,6 +21,7 @@ import sendWhatsAppMessageOfficialAPI from "../helpers/sendWhatsAppMessageOffici
 import Whatsapp from "../models/Whatsapp";
 import checkLastClientMsg24hs from "../helpers/CheckLastClientMsg24hs";
 import AppError from "../errors/AppError";
+import { get } from "../helpers/RedisClient";
 
 type IndexQuery = {
   pageNumber: string;
@@ -35,7 +36,7 @@ type MessageData = {
   params: any;
 };
 
-export const index = async (req: Request, res: Response): Promise<Response> => {
+export const index = async (req: Request, res: Response): Promise<Response> => {   
   const { ticketId } = req.params;
   const { pageNumber } = req.query as IndexQuery;
 
@@ -97,7 +98,8 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
           }
 
           const name = params.find((p: any) => p?.template_name);
-          const { language }: any = params?.find((p: any) => p?.language) || 'pt_BR'
+          const { language }: any =
+            params?.find((p: any) => p?.language) || "pt_BR";
 
           const { template_name } = name;
 
diff --git a/backend/src/controllers/QueueController.ts b/backend/src/controllers/QueueController.ts
index 68b9854..493b951 100644
--- a/backend/src/controllers/QueueController.ts
+++ b/backend/src/controllers/QueueController.ts
@@ -5,14 +5,12 @@ import DeleteQueueService from "../services/QueueService/DeleteQueueService";
 import ListQueuesService from "../services/QueueService/ListQueuesService";
 import ShowQueueService from "../services/QueueService/ShowQueueService";
 import UpdateQueueService from "../services/QueueService/UpdateQueueService";
-import Queue from "../models/Queue"
-import AppError from "../errors/AppError"
-import { get, set } from "../helpers/RedisClient";
-
- 
+import Queue from "../models/Queue";
+import AppError from "../errors/AppError";
+import { del, get, set } from "../helpers/RedisClient";
 
 export const index = async (req: Request, res: Response): Promise<Response> => {
-  const queues = await ListQueuesService();   
+  const queues = await ListQueuesService();
 
   return res.status(200).json(queues);
 };
@@ -125,7 +123,7 @@ export const customization = async (
 
   await set("ura", ura);
 
-  const _ura = await get("ura");
+  const _ura = await get({ key: "ura", parse: true });
   console.log("_URA: ", _ura);
 
   return res.status(200).json({ new_queues });
@@ -164,6 +162,8 @@ export const remove = async (
 
   await DeleteQueueService(queueId);
 
+  await del(`queue:${queueId}`);
+
   const io = getIO();
   io.emit("queue", {
     action: "delete",
diff --git a/backend/src/controllers/TicketController.ts b/backend/src/controllers/TicketController.ts
index 13773b3..ce39f15 100644
--- a/backend/src/controllers/TicketController.ts
+++ b/backend/src/controllers/TicketController.ts
@@ -75,8 +75,21 @@ import GetProfilePicUrl from "../services/WbotServices/GetProfilePicUrl";
 import CreateContactService from "../services/ContactServices/CreateContactService";
 import { botSendMessage } from "../services/WbotServices/wbotMessageListener";
 import WhatsappQueue from "../models/WhatsappQueue";
+import { get } from "../helpers/RedisClient"
+
+export const index = async (req: Request, res: Response): Promise<Response> => { 
+
+
+      const QueuesGreetingMessage = await get({
+        key: "whatsapp:*",
+        value: "*1* - MESA DE SERVICIO"
+      });
+
+     console.log(
+       "         TTTTTTTTTTTTTTTT EEEEEEEEEEEEE SSSSSSSSSSS TTTTTTTTTT KKKKKKKK: ",
+       QueuesGreetingMessage
+     );
 
-export const index = async (req: Request, res: Response): Promise<Response> => {
   const {
     pageNumber,
     status,
diff --git a/backend/src/controllers/WhatsAppController.ts b/backend/src/controllers/WhatsAppController.ts
index 3588ea0..3a0dda6 100644
--- a/backend/src/controllers/WhatsAppController.ts
+++ b/backend/src/controllers/WhatsAppController.ts
@@ -230,7 +230,10 @@ export const weebhook = async (
         req.body.entry[0].changes[0].value.metadata.display_phone_number;
       let type = message.type;
 
-      const contact_to_exist = await get("whatsapp:*", `${contact_to}`);
+      const contact_to_exist = await get({
+        key: "whatsapp:*",
+        value: `${contact_to}`
+      });
 
       if (contact_to_exist == null) {
         console.log(
@@ -408,7 +411,15 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
       client_url: `${process.env.BACKEND_URL_RAW}:${process.env.PORT}`
     });
   } else {
-    await set(`whatsapp:${whatsapp.id}`, `${number}`);
+    await set(
+      `whatsapp:${whatsapp.id}`,
+      JSON.stringify({
+        number: whatsapp?.number,
+        id: whatsapp?.id,
+        greetingMessage: whatsapp?.greetingMessage,
+        phoneNumberId: whatsapp?.phoneNumberId
+      })
+    );
   }
 
   const io = getIO();
@@ -484,7 +495,15 @@ export const update = async (
       client_url: `${process.env.BACKEND_URL_RAW}:${process.env.PORT}`
     });
   } else {
-    await set(`whatsapp:${whatsapp.id}`, `${number}`);
+    await set(
+      `whatsapp:${whatsapp.id}`,
+      JSON.stringify({
+        number: whatsapp?.number,
+        id: whatsapp?.id,
+        greetingMessage: whatsapp?.greetingMessage,
+        phoneNumberId: whatsapp?.phoneNumberId
+      })
+    );
   }
 
   const io = getIO();
diff --git a/backend/src/database/migrations/20240312130345-add-fromAgent-to-message.ts b/backend/src/database/migrations/20240312130345-add-fromAgent-to-message.ts
new file mode 100644
index 0000000..39f1158
--- /dev/null
+++ b/backend/src/database/migrations/20240312130345-add-fromAgent-to-message.ts
@@ -0,0 +1,15 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Messages", "fromAgent", {
+      type: DataTypes.BOOLEAN,
+      allowNull: false,
+      defaultValue: false
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Messages", "fromAgent");
+  }
+};
diff --git a/backend/src/helpers/BotIsOnQueue.ts b/backend/src/helpers/BotIsOnQueue.ts
index 5955fb7..c534bb4 100644
--- a/backend/src/helpers/BotIsOnQueue.ts
+++ b/backend/src/helpers/BotIsOnQueue.ts
@@ -4,9 +4,8 @@ const fs = require("fs");
 import ListUsersService from "../services/UserServices/ListUsersService";
 import { get } from "./RedisClient";
 
-const _botIsOnQueue = async (botName: string) => { 
-
-  const botInfo = await get("botInfo");  
+const _botIsOnQueue = async (botName: string) => {
+  const botInfo = await get({ key: "botInfo", parse: true });
 
   if (
     botInfo &&
@@ -19,8 +18,8 @@ const _botIsOnQueue = async (botName: string) => {
       botQueueId: botInfo.queueId,
       isOnQueue: botInfo.botIsOnQueue
     };
-  } 
-  return { userIdBot: null, botQueueId: null, isOnQueue: false };  
+  }
+  return { userIdBot: null, botQueueId: null, isOnQueue: false };
 };
 
 export default _botIsOnQueue;
diff --git a/backend/src/helpers/RedisClient.ts b/backend/src/helpers/RedisClient.ts
index e218e85..7154d15 100644
--- a/backend/src/helpers/RedisClient.ts
+++ b/backend/src/helpers/RedisClient.ts
@@ -8,6 +8,12 @@ type WhatsappData = {
   value?: string;
 };
 
+type getData = {
+  key: string;
+  value?: string;
+  parse?: boolean;
+};
+
 export async function set(key: string, value: string | object) {
   if (typeof value == "object") await redis.set(key, JSON.stringify(value));
   else {
@@ -15,21 +21,30 @@ export async function set(key: string, value: string | object) {
   }
 }
 
-export async function get(key: string, value?: string) {
-  if (key.includes("*")) {
-    const keys = await redis.keys(key);
+export async function getSimple(key: string) {
+  const value: any = await redis.get(key);
+  return value;
+}
 
-    // If there are keys, delete them
+export async function get({ key, value, parse }: getData) {
+  if (key.includes("*")) {
+    const keys = await redis.keys(key); 
     if (keys.length > 0) {
       for (const key of keys) {
-        const val = await redis.get(key);
-        if (value == val) return value;
+        const val = await redis.get(key); 
+        if (val.includes(value)) {
+          if (parse) return JSON.parse(val);
+          return val;
+        }
       }
     }
     return null;
   } else {
     const value: any = await redis.get(key);
-    return JSON.parse(value);
+
+    if (parse) return JSON.parse(value);
+
+    return value;
   }
 }
 
diff --git a/backend/src/models/Message.ts b/backend/src/models/Message.ts
index 40fe9f8..7455195 100644
--- a/backend/src/models/Message.ts
+++ b/backend/src/models/Message.ts
@@ -31,6 +31,10 @@ class Message extends Model<Message> {
   @Column
   fromMe: boolean;
 
+  @Default(false)
+  @Column
+  fromAgent: boolean;
+
   @Column(DataType.TEXT)
   body: string;
 
diff --git a/backend/src/server.ts b/backend/src/server.ts
index 5381d13..16c065a 100644
--- a/backend/src/server.ts
+++ b/backend/src/server.ts
@@ -27,6 +27,7 @@ import { clearAllKeys, get, set } from "./helpers/RedisClient";
 import ShowUserService from "./services/UserServices/ShowUserService";
 import { json } from "sequelize";
 import { setBotInfo } from "./helpers/SetBotInfo";
+import Queue from "./models/Queue";
 
 const server = app.listen(process.env.PORT, () => {
   logger.info(`Server started on port: ${process.env.PORT}`);
@@ -47,7 +48,7 @@ gracefulShutdown(server);
 (async () => {
   console.log("os.tmpdir(): ", os.tmpdir());
 
-  await clearAllKeys("user:*", "whatsapp:*");
+  await clearAllKeys("user:*", "whatsapp:*", "queue:*");
 
   const users = await User.findAll();
 
@@ -62,23 +63,37 @@ gracefulShutdown(server);
     await set(`user:${id}`, { id, name });
   }
 
+  // const queues = await Queue.findAll();
+
+  // for (const queue of queues) {
+  //   const { id, greetingMessage, name } = queue;
+  //   await set(`queue:${id}`, { id, name, greetingMessage });
+  // }
+
   loadSettings();
 
   let whatsapps: any = await Whatsapp.findAll({
-    attributes: ["id", "url", "phoneNumberId", "number"]
+    attributes: ["id", "url", "phoneNumberId", "number", "greetingMessage"]
   });
 
   if (whatsapps && whatsapps.length > 0) {
     for (let i = 0; i < whatsapps.length; i++) {
       try {
-        const { phoneNumberId } = whatsapps[i];
+        const { phoneNumberId, id, greetingMessage } = whatsapps[i];
 
         if (phoneNumberId) {
           await set(
             `whatsapp:${whatsapps[i].dataValues.id}`,
-            `${whatsapps[i].dataValues.number}`
+            JSON.stringify({
+              number: whatsapps[i].dataValues.number,
+              id,
+              greetingMessage,
+              phoneNumberId
+            })
           );
+        }
 
+        if (phoneNumberId) {
           continue;
         }
 
diff --git a/backend/src/services/MessageServices/CreateMessageService.ts b/backend/src/services/MessageServices/CreateMessageService.ts
index 95af0e3..1c37495 100644
--- a/backend/src/services/MessageServices/CreateMessageService.ts
+++ b/backend/src/services/MessageServices/CreateMessageService.ts
@@ -13,6 +13,7 @@ interface MessageData {
   read?: boolean;
   mediaType?: string;
   mediaUrl?: string;
+  fromAgent?: boolean;
 }
 interface Request {
   messageData: MessageData;
diff --git a/backend/src/services/QueueService/CreateQueueService.ts b/backend/src/services/QueueService/CreateQueueService.ts
index b783da8..528d1b1 100644
--- a/backend/src/services/QueueService/CreateQueueService.ts
+++ b/backend/src/services/QueueService/CreateQueueService.ts
@@ -1,6 +1,7 @@
 import * as Yup from "yup";
 import AppError from "../../errors/AppError";
 import Queue from "../../models/Queue";
+import { set } from "../../helpers/RedisClient";
 
 interface QueueData {
   name: string;
@@ -9,68 +10,67 @@ interface QueueData {
 }
 
 const CreateQueueService = async (queueData: QueueData): Promise<Queue> => {
-
   try {
-    
     const { color, name } = queueData;
 
-  const queueSchema = Yup.object().shape({
-    name: Yup.string()
-      .min(2, "ERR_QUEUE_INVALID_NAME")
-      .required("ERR_QUEUE_INVALID_NAME")
-      .test(
-        "Check-unique-name",
-        "ERR_QUEUE_NAME_ALREADY_EXISTS",
-        async value => {
-          if (value) {
-            const queueWithSameName = await Queue.findOne({
-              where: { name: value }
-            });
+    const queueSchema = Yup.object().shape({
+      name: Yup.string()
+        .min(2, "ERR_QUEUE_INVALID_NAME")
+        .required("ERR_QUEUE_INVALID_NAME")
+        .test(
+          "Check-unique-name",
+          "ERR_QUEUE_NAME_ALREADY_EXISTS",
+          async value => {
+            if (value) {
+              const queueWithSameName = await Queue.findOne({
+                where: { name: value }
+              });
 
-            return !queueWithSameName;
+              return !queueWithSameName;
+            }
+            return false;
+          }
+        ),
+      color: Yup.string()
+        .required("ERR_QUEUE_INVALID_COLOR")
+        .test("Check-color", "ERR_QUEUE_INVALID_COLOR", async value => {
+          if (value) {
+            const colorTestRegex = /^#[0-9a-f]{3,6}$/i;
+            return colorTestRegex.test(value);
           }
           return false;
-        }
-      ),
-    color: Yup.string()
-      .required("ERR_QUEUE_INVALID_COLOR")
-      .test("Check-color", "ERR_QUEUE_INVALID_COLOR", async value => {
-        if (value) {
-          const colorTestRegex = /^#[0-9a-f]{3,6}$/i;
-          return colorTestRegex.test(value);
-        }
-        return false;
-      })
-      .test(
-        "Check-color-exists",
-        "ERR_QUEUE_COLOR_ALREADY_EXISTS",
-        async value => {
-          if (value) {
-            const queueWithSameColor = await Queue.findOne({
-              where: { color: value }
-            });
-            return !queueWithSameColor;
+        })
+        .test(
+          "Check-color-exists",
+          "ERR_QUEUE_COLOR_ALREADY_EXISTS",
+          async value => {
+            if (value) {
+              const queueWithSameColor = await Queue.findOne({
+                where: { color: value }
+              });
+              return !queueWithSameColor;
+            }
+            return false;
           }
-          return false;
-        }
-      )
-  });
+        )
+    });
 
-  try {
-    await queueSchema.validate({ color, name });
-  } catch (err: any) {
-    throw new AppError(err.message);
-  }
+    try {
+      await queueSchema.validate({ color, name });
+    } catch (err: any) {
+      throw new AppError(err.message);
+    }
 
-  const queue = await Queue.create(queueData);
+    const queue = await Queue.create(queueData);
 
-  return queue;
+    // const { id, greetingMessage } = queue;
+    // await set(`queue:${id}`, { id, name, greetingMessage });
 
+    return queue;
   } catch (error: any) {
-    console.error('===> Error on CreateQueueService.ts file: \n', error)
+    console.error("===> Error on CreateQueueService.ts file: \n", error);
     throw new AppError(error.message);
   }
- 
 };
 
 export default CreateQueueService;
diff --git a/backend/src/services/QueueService/UpdateQueueService.ts b/backend/src/services/QueueService/UpdateQueueService.ts
index d52da18..59a6077 100644
--- a/backend/src/services/QueueService/UpdateQueueService.ts
+++ b/backend/src/services/QueueService/UpdateQueueService.ts
@@ -3,6 +3,7 @@ import * as Yup from "yup";
 import AppError from "../../errors/AppError";
 import Queue from "../../models/Queue";
 import ShowQueueService from "./ShowQueueService";
+import { set } from "../../helpers/RedisClient"
 
 interface QueueData {
   name?: string;
@@ -14,9 +15,7 @@ const UpdateQueueService = async (
   queueId: number | string,
   queueData: QueueData
 ): Promise<Queue> => {
-
   try {
-
     const { color, name } = queueData;
 
     const queueSchema = Yup.object().shape({
@@ -30,7 +29,7 @@ const UpdateQueueService = async (
               const queueWithSameName = await Queue.findOne({
                 where: { name: value, id: { [Op.not]: queueId } }
               });
-  
+
               return !queueWithSameName;
             }
             return true;
@@ -59,24 +58,25 @@ const UpdateQueueService = async (
           }
         )
     });
-  
+
     try {
       await queueSchema.validate({ color, name });
     } catch (err: any) {
       throw new AppError(err.message);
     }
-  
+
     const queue = await ShowQueueService(queueId);
-  
+
     await queue.update(queueData);
-  
+
+    // const { id, greetingMessage } = queue;
+    // await set(`queue:${id}`, { id, name, greetingMessage });
+
     return queue;
-    
   } catch (error: any) {
-    console.error('===> Error on UpdateQueueService.ts file: \n', error)
+    console.error("===> Error on UpdateQueueService.ts file: \n", error);
     throw new AppError(error.message);
-  } 
- 
+  }
 };
 
 export default UpdateQueueService;
diff --git a/backend/src/services/WbotServices/CheckIsValidContact.ts b/backend/src/services/WbotServices/CheckIsValidContact.ts
index bb1496c..cf9afec 100644
--- a/backend/src/services/WbotServices/CheckIsValidContact.ts
+++ b/backend/src/services/WbotServices/CheckIsValidContact.ts
@@ -29,9 +29,7 @@ const CheckIsValidContact = async (
   try {
     let _status: any;
 
-    if (!isValidNumber) {
-
-      console.log('kkkkkkkkkkkkkkkkkkkkkkkkkkkkk ')
+    if (!isValidNumber) { 
 
       const { data, status } = await axios.post(
         `${process.env.WHATS_NUMBER_VALIDATOR_URL}/api/validate`,
diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index d838b00..f4e006a 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -92,7 +92,8 @@ import {
   createObject,
   findByContain,
   findObject,
-  get
+  get,
+  getSimple
 } from "../../helpers/RedisClient";
 import FindOrCreateTicketServiceBot from "../TicketServices/FindOrCreateTicketServiceBot";
 import ShowTicketService from "../TicketServices/ShowTicketService";
@@ -175,9 +176,14 @@ const verifyMediaMessage = async (
     mediaUrl: media.filename,
     mediaType: media.mimetype.split("/")[0],
     quotedMsgId: quotedMsg,
-    phoneNumberId: msg?.phoneNumberId
+    phoneNumberId: msg?.phoneNumberId,
+    fromAgent: false
   };
 
+  if (msg?.fromMe) {
+    messageData = { ...messageData, fromAgent: true };
+  }
+
   if (!ticket?.phoneNumberId) {
     if (!media.filename) {
       const ext = media.mimetype.split("/")[1].split(";")[0];
@@ -280,18 +286,33 @@ const verifyMessage = async (
   contact: Contact,
   quotedMsg?: any
 ) => {
-  const messageData = {
+  let messageData = {
     id: msg.id.id,
     ticketId: ticket.id,
     contactId: msg.fromMe ? undefined : contact.id,
     body: msg.body,
     fromMe: msg.fromMe,
+    fromAgent: false,
     mediaType: msg.type,
     read: msg.fromMe,
     quotedMsgId: quotedMsg,
     phoneNumberId: msg?.phoneNumberId
   };
 
+  if (msg?.fromMe) {
+    const botInfo = await BotIsOnQueue("botqueue");
+
+    if (botInfo.isOnQueue) {
+      const ura: any = await get({ key: "ura" });
+
+      if (ura && !ura.includes(JSON.stringify(msg?.body))) {
+        messageData = { ...messageData, fromAgent: true };
+      }
+    } else if (msg?.body?.trim().length > 0 && !/\u200e/.test(msg.body[0])) {
+      messageData = { ...messageData, fromAgent: true };
+    }
+  }
+
   await ticket.update({ lastMessage: msg.body });
 
   await CreateMessageService({ messageData });
@@ -349,7 +370,7 @@ const verifyQueue = async (
         ticketId: ticket.id
       });
 
-      const data = await get("ura");
+      const data = await get({ key: "ura", parse: true });
 
       await createObject({
         whatsappId: `${ticket.whatsappId}`,
@@ -965,7 +986,7 @@ const handleMessage = async (
 
 const menu = async (userTyped: string, whatsappId: any, contactId: any) => {
   let lastId = await findObject(whatsappId, contactId, "ura");
-  const data: any = await get("ura");
+  const data: any = await get({ key: "ura", parse: true });
 
   console.log("lastId[0]: ", lastId[0]);