diff --git a/backend/package.json b/backend/package.json
index d4890c7..41743e5 100644
--- a/backend/package.json
+++ b/backend/package.json
@@ -16,10 +16,10 @@
   "license": "MIT",
   "dependencies": {
     "@google-cloud/dialogflow": "^4.6.0",
-    "actions-on-google": "^3.0.0",
-    "axios": "^0.27.2",
     "@sentry/node": "^5.29.2",
     "@types/pino": "^6.3.4",
+    "actions-on-google": "^3.0.0",
+    "axios": "^0.27.2",
     "bcryptjs": "^2.4.3",
     "cookie-parser": "^1.4.5",
     "cors": "^2.8.5",
diff --git a/backend/src/controllers/HitController.ts b/backend/src/controllers/HitController.ts
new file mode 100644
index 0000000..509bc94
--- /dev/null
+++ b/backend/src/controllers/HitController.ts
@@ -0,0 +1,26 @@
+import { Request, Response } from "express"; 
+
+
+// type IndexQuery = {
+//   centro_custo: string; 
+// }; 
+
+export const hit = async (req: Request, res: Response): Promise<Response> => {
+
+//   const {
+//     centro_custo, 
+//   } = req.body as IndexQuery;
+
+  console.log('req.boy: ', req.body)
+ 
+
+  if (req.headers["auth"] === '0424bd59b807674191e7d77572075f33'){
+    console.log('fffffffffffffffffff')
+  }
+  else{
+    res.status(401).json({ "message": "Token Inválido!" }); 
+  }
+ 
+
+  return res.status(200).json({ "message": "Ok" });
+};
\ No newline at end of file
diff --git a/backend/src/controllers/TicketController.ts b/backend/src/controllers/TicketController.ts
index 8e8db5e..9987e26 100644
--- a/backend/src/controllers/TicketController.ts
+++ b/backend/src/controllers/TicketController.ts
@@ -259,8 +259,7 @@ export const update = async (req: Request, res: Response): Promise<Response> =>
 };
 
 
-
-
+  
 
 // export const update = async (
 //   req: Request,
diff --git a/backend/src/routes/hitRoutes.ts b/backend/src/routes/hitRoutes.ts
new file mode 100644
index 0000000..1c47bfb
--- /dev/null
+++ b/backend/src/routes/hitRoutes.ts
@@ -0,0 +1,9 @@
+import express from "express"; 
+
+import * as HitController from "../controllers/HitController"; 
+
+const hitRoutes = express.Router();
+
+hitRoutes.post("/espacolaser/incidente",  HitController.hit);  
+
+export default hitRoutes;
diff --git a/backend/src/routes/index.ts b/backend/src/routes/index.ts
index 3093b52..3382424 100644
--- a/backend/src/routes/index.ts
+++ b/backend/src/routes/index.ts
@@ -14,6 +14,7 @@ import reportRoutes from "./reportRoutes";
 import schedulingNotifiyRoutes from "./SchedulingNotifyRoutes";
 import statusChatEndRoutes from "./statusChatEndRoutes";
 import dialogflowRoutes from "./dialogflowRoutes";
+import hitRoutes from "./hitRoutes";
 
 const routes = Router();    
 
@@ -33,5 +34,6 @@ routes.use(schedulingNotifiyRoutes);
 routes.use(reportRoutes);
 routes.use(statusChatEndRoutes);
 routes.use(dialogflowRoutes);
+routes.use(hitRoutes);
 
 export default routes;
diff --git a/backend/src/routes/ticketRoutes.ts b/backend/src/routes/ticketRoutes.ts
index 0524925..1c43ec0 100644
--- a/backend/src/routes/ticketRoutes.ts
+++ b/backend/src/routes/ticketRoutes.ts
@@ -14,7 +14,7 @@ ticketRoutes.get("/tickets", isAuth, TicketController.index);
 
 ticketRoutes.get("/tickets/:ticketId", isAuth, TicketController.show);
 
-ticketRoutes.post("/tickets", isAuth, TicketController.store);
+ticketRoutes.post("/tickets", isAuth, TicketController.store); 
 
 ticketRoutes.put("/tickets/:ticketId", isAuth, TicketController.update);
 
diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index fef377b..76f5464 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -246,7 +246,7 @@ const monitoramento_response2 = async (response: any | null, wbot: any, contact:
 
   if (!response) {
 
-    const msg = await wbot.sendMessage(`${contact.number}@c.us`, `Houve um erro ao tentar consultar o monitoramento da hit!${final_message}`);
+    const msg = await wbot.sendMessage(`${contact.number}@c.us`, `Houve um erro ao tentar consultar o monitoramento da Operadora!${final_message}`);
     await verifyMessage(msg, ticket, contact);
     await new Promise(f => setTimeout(f, 1000));
 
@@ -255,7 +255,7 @@ const monitoramento_response2 = async (response: any | null, wbot: any, contact:
 
     for (let i = 0; i < response.length; i++) {
 
-      const msg = await wbot.sendMessage(`${contact.number}@c.us`, `Centro de custo: ${centro_de_custo}*\n\n*Incidente*:\n\n ${response[i].header}\n${response[i].body}${final_message}`);
+      const msg = await wbot.sendMessage(`${contact.number}@c.us`, `*Situação do chamado na Operadora*\n\n*Incidente*:\n\n ${response[i].header}\n${response[i].body}${final_message}`);
       await verifyMessage(msg, ticket, contact);
       await new Promise(f => setTimeout(f, 1000));
 
@@ -264,7 +264,7 @@ const monitoramento_response2 = async (response: any | null, wbot: any, contact:
   }
   else if (send_empty_incident) {
 
-    const msg = await wbot.sendMessage(`${contact.number}@c.us`, `Sem incidente!${final_message}`);
+    const msg = await wbot.sendMessage(`${contact.number}@c.us`, `Conforme Monitoramento a internet da unidade está operacional${final_message}`);
     await verifyMessage(msg, ticket, contact);
     await new Promise(f => setTimeout(f, 1000));
 
@@ -316,7 +316,10 @@ async function sendDelayedMessages(wbot: Session, ticket: Ticket, contact: Conta
 
         for (let i = 0; i < response.length; i++) {
 
-          msg_endpoint_response += `*${response[i][0]}*: ${response[i][1]}\n`
+          if (['id_solicitante', 'centro_custo_departamento', 'departamento_do_formulario', 'centro_de_custo_do_departamento_do_formulario'].includes(response[i][0]))
+            continue
+ 
+          msg_endpoint_response += `*${response[i][0]}*: ${String(response[i][1]).replace(/(<([^>]+)>)/gi, "")}\n`
 
         }