atualização para guardar em banco de dados o numero do chamdado

backend/src/controllers/HitController.ts

@@ -21,6 +21,9 @@ import GetProfilePicUrl from "../services/WbotServices/GetProfilePicUrl";
 import CreateContactService from "../services/ContactServices/CreateContactService";
 import { resourceUsage } from "process";
 import FindOrCreateTicketServiceBot from "../services/TicketServices/FindOrCreateTicketServiceBot";
+import ShowQuickAnswerService from "../services/QuickAnswerService/ShowQuickAnswerService";
+import ShowQueryItemService from "../services/SLM/ShowQueryItemService";
+import QueryItem from "../models/QueryItem";
 
 
 
@@ -102,7 +105,7 @@ export const hit = async (req: Request, res: Response): Promise<Response> => {
       response = req.body['mensagem']
     }
 
- 
+
 
 
     if (!response || response.length == 0 || !contact) {
@@ -132,7 +135,7 @@ export const hit = async (req: Request, res: Response): Promise<Response> => {
 
       await sendMessageHitMonitoring(response, ticket);
 
-      await sendMessageInsertInfoSLM(req, ticket, ['atdabriu', 'atdatualizou']);
+      await sendMessageInsertInfoSLM(req, ticket, ['atdabriu', 'atdatualizou'], contact.id);
 
     }
     else if (ticket.id && ticket.userId == botInfo.userIdBot) {
@@ -149,7 +152,7 @@ export const hit = async (req: Request, res: Response): Promise<Response> => {
 
       await sendMessageHitMonitoring(response, ticket);
 
-      await sendMessageInsertInfoSLM(req, ticket, ['atdabriu', 'atdatualizou']);
+      await sendMessageInsertInfoSLM(req, ticket, ['atdabriu', 'atdatualizou'], contact.id);
 
     }
   }
@@ -162,14 +165,61 @@ export const hit = async (req: Request, res: Response): Promise<Response> => {
 
 };
 
-async function sendMessageInsertInfoSLM(req: Request, ticket: any, params: any[]) {
+async function sendMessageInsertInfoSLM(req: Request, ticket: any, params: any[], contactId: number) {
+
+  const insert_protocol_info: QueryItem = await ShowQueryItemService({
+    contactId,
+    name: 'insert_protocol_info'
+  })
+
+  const n_chamado_web: QueryItem = await ShowQueryItemService({
+    contactId,
+    name: 'n_chamado_web'
+  })
+
+  await new Promise(f => setTimeout(f, 2000));
 
   if (params.includes(req.body['action'])) {
 
-    await new Promise(f => setTimeout(f, 1000));
+    if (insert_protocol_info &&
+      insert_protocol_info?.status &&
+      n_chamado_web?.queryItem) {
 
-    await sendMessageHitMonitoring(`Se deseja adicionar alguma informação ao protocolo acima, digite 2.`, ticket);
+      await sendMessageHitMonitoring(`🔄 Houve uma atualização no chamado acima`, ticket);
 
+      await new Promise(f => setTimeout(f, 1000));
+
+      await sendMessageHitMonitoring(`✅ Protocolo *${n_chamado_web?.queryItem}* validado, digite a informação que deseja adicionar.`, ticket);
+
+    }
+    else {
+
+      // await new Promise(f => setTimeout(f, 1000));
+
+      await sendMessageHitMonitoring(`Se deseja adicionar alguma informação ao protocolo acima, digite 2.`, ticket);
+
+    }
+
+
+  }
+  else if (req.body['action'] == 'atdfechou') {
+
+    if (insert_protocol_info &&
+      insert_protocol_info?.status &&
+      n_chamado_web?.queryItem) {
+
+      if (req.body['n_chamado_web'] &&
+        req.body['n_chamado_web'].trim() == n_chamado_web?.queryItem) {
+
+        insert_protocol_info.update({ status: false })
+
+        await new Promise(f => setTimeout(f, 1000));
+
+        await sendMessageHitMonitoring(`O Protocolo *${n_chamado_web?.queryItem}* foi encerrado. Não é mais possível adicionar informação. Se desejar consultar o historico digite 1`, ticket);
+
+      }
+
+    }
   }
 }
 

backend/src/database/index.ts

@@ -16,6 +16,7 @@ import StatusChatEnd from "../models/StatusChatEnd";
 import UserOnlineTime from "../models/UserOnlineTime"; 
 
 import Dialogflow from "../models/Dialogflow";
+import QueryItem from "../models/QueryItem";
 // eslint-disable-next-line
 const dbConfig = require("../config/database");
 // import dbConfig from "../config/database";
@@ -39,6 +40,7 @@ const models = [
   StatusChatEnd,
   UserOnlineTime, 
   Dialogflow,
+  QueryItem
 ];
 
 sequelize.addModels(models);

backend/src/database/migrations/20230718123604-create-query-items.ts

@@ -0,0 +1,44 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.createTable("QueryItems", {
+      id: {
+        type: DataTypes.INTEGER,
+        autoIncrement: true,
+        primaryKey: true,
+        allowNull: false
+      },
+      status: {
+        type: DataTypes.BOOLEAN,
+        defaultValue: false, 
+      }, 
+      contactId: {
+        type: DataTypes.INTEGER,
+        references: { model: "Contacts", key: "id" },
+        onUpdate: "CASCADE",
+        onDelete: "CASCADE"
+      },
+      queryItem: {
+        type: DataTypes.STRING, 
+        allowNull: false
+      },
+      name: {
+        type: DataTypes.STRING, 
+        allowNull: false
+      },
+      createdAt: {
+        type: DataTypes.DATE(6),
+        allowNull: false
+      },
+      updatedAt: {
+        type: DataTypes.DATE(6),
+        allowNull: false
+      }
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.dropTable("QueryItems");
+  }
+};

backend/src/database/migrations/20230718132435-change-query-items-queryItem-column-allow-null.ts

@@ -0,0 +1,17 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.changeColumn("QueryItems", "queryItem", {
+      type: DataTypes.STRING,
+      allowNull: true
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.changeColumn("QueryItems", "queryItem", {
+      type: DataTypes.STRING,
+      allowNull: false
+    });
+  }
+};

backend/src/models/QueryItem.ts

@@ -0,0 +1,50 @@
+import {
+    Table,
+    Column,
+    CreatedAt,
+    UpdatedAt,
+    Model,
+    PrimaryKey,
+    ForeignKey,
+    BelongsTo,
+    HasMany,
+    HasOne,
+    AutoIncrement,
+    Default,
+    DataType
+} from "sequelize-typescript";
+
+import Contact from "./Contact";
+
+@Table
+class QueryItem extends Model<QueryItem> {
+    @PrimaryKey
+    @AutoIncrement
+    @Column
+    id: number;
+
+    @ForeignKey(() => Contact)
+    @Column
+    contactId: number;
+
+    @BelongsTo(() => Contact)
+    contact: Contact;
+
+    @Column
+    queryItem: string;
+
+    @Column
+    name: string;
+
+    @Default(false)
+    @Column
+    status: boolean;
+
+    @CreatedAt
+    createdAt: Date;
+
+    @UpdatedAt
+    updatedAt: Date;
+}
+
+export default QueryItem;

backend/src/services/SLM/FindOrCreateQueryItemService.ts

@@ -0,0 +1,63 @@
+import AppError from "../../errors/AppError";
+import CheckContactOpenTickets from "../../helpers/CheckContactOpenTickets";
+import GetDefaultWhatsApp from "../../helpers/GetDefaultWhatsApp";
+import Ticket from "../../models/Ticket";
+import ShowContactService from "../ContactServices/ShowContactService";
+
+
+import { getIO } from "../../libs/socket";
+import ShowUserServiceReport from "../UserServices/ShowUserServiceReport";
+
+import format from 'date-fns/format';
+import ptBR from 'date-fns/locale/pt-BR';
+import { splitDateTime } from "../../helpers/SplitDateTime";
+import TicketEmiterSumOpenClosedByUser from "../../helpers/OnlineReporEmiterInfoByUser";
+
+import { createOrUpdateTicketCache } from '../../helpers/TicketCache'
+import User from "../../models/User";
+import whatsappQueueMatchingUserQueue from "../../helpers/whatsappQueueMatchingUserQueue";
+import QueryItem from "../../models/QueryItem";
+let flatten = require('flat')
+
+
+interface Request {
+    contactId: number | string;
+    name: string;
+    queryItem?: string;
+    status?: boolean;
+}
+
+const FindOrCreateQueryItemService = async ({
+    contactId,
+    name,
+    queryItem,
+    status,
+}: Request): Promise<QueryItem> => {
+
+    try {
+
+        let _queryitem = await QueryItem.findOne({ where: { contactId, name } })
+
+        if (!_queryitem) {
+
+            _queryitem = await QueryItem.create({
+                contactId,
+                name,
+                queryItem,
+                status
+            });
+        }
+        else {
+            await _queryitem.update({ queryItem, status, name });
+        }
+
+        return _queryitem;
+
+    } catch (error: any) {
+        console.error('===> Error on FindOrCreateQueryItem.ts file: \n', error)
+        throw new AppError(error.message);
+    }
+
+};
+
+export default FindOrCreateQueryItemService;

backend/src/services/SLM/ShowQueryItemService.ts

@@ -0,0 +1,57 @@
+import Ticket from "../../models/Ticket";
+import AppError from "../../errors/AppError";
+import Contact from "../../models/Contact";
+import User from "../../models/User";
+import Queue from "../../models/Queue";
+
+import Message from "../../models/Message";
+import { userInfo } from "os";
+
+import { Op, where } from "sequelize";
+
+import { Sequelize } from "sequelize";
+import moment from 'moment';
+
+import { startOfDay, endOfDay, parseISO, getDate, subHours, isBefore, subMinutes } from "date-fns";
+import { string } from "yup/lib/locale";
+import Whatsapp from "../../models/Whatsapp";
+
+import UserOnlineTime from "../../models/UserOnlineTime";
+import QueryItem from "../../models/QueryItem";
+
+
+interface Request {
+    contactId: number | string;
+    name: string;
+}
+
+//Report by user, startDate, endDate
+const ShowQueryItemService = async ({
+    contactId,
+    name
+}: Request): Promise<any> => {
+
+    let _queryItem = await QueryItem.findOne({
+        where: { contactId, name }
+    })
+
+    if (_queryItem) {
+
+        const currentTime = new Date();
+
+        // Subtract 2 hours from the current time
+        // const twoHoursAgo = subHours(currentTime, 2);
+
+        const fortyFiveMinutesAgo = subMinutes(currentTime, 45);
+
+        if (isBefore(_queryItem.updatedAt, fortyFiveMinutesAgo)) {
+            console.log('The updatedAt value is older than 45 minutes from the current time.');
+            _queryItem.update({ status: false })
+        }
+
+    }
+
+    return _queryItem;
+};
+
+export default ShowQueryItemService;

backend/src/services/WbotServices/wbotMessageListener.ts

@@ -75,6 +75,9 @@ import { tr } from "date-fns/locale";
 import mostRepeatedPhrase from "../../helpers/MostRepeatedPhrase";
 import FindOrCreateTicketServiceBot from "../TicketServices/FindOrCreateTicketServiceBot";
 import { setMessageAsRead } from "../../helpers/SetMessageAsRead";
+import FindOrCreateQueryItemService from "../SLM/FindOrCreateQueryItemService";
+import ShowQueryItemService from "../SLM/ShowQueryItemService";
+import QueryItem from "../../models/QueryItem";
 
 
 
@@ -390,6 +393,12 @@ async function sendDelayedMessages(wbot: any, ticket: Ticket, contact: Contact,
 
       if (params[0] === 'validate_n_chamado_web') {
 
+        await FindOrCreateQueryItemService({
+          contactId: contact.id,
+          queryItem: params[1].trim(),
+          name: 'n_chamado_web'
+        })
+
         let valid = await endPointQuery(
           'http://177.107.192.247:8095/labs/monitoramentohit/api/api.php',
           'post',
@@ -403,6 +412,12 @@ async function sendDelayedMessages(wbot: any, ticket: Ticket, contact: Contact,
 
           botSendMessage(ticket, `✅ Protocolo validado, agora digite a informação que deseja adicionar.`)
 
+          FindOrCreateQueryItemService({
+            contactId: contact.id,
+            name: 'insert_protocol_info',
+            status: true,
+          })
+
         }
         else if (valid && valid.data.result == 'notfound') {
 
@@ -1105,31 +1120,41 @@ const handleMessage = async (
       }
       else {
 
-        let last_messages = await ShowTicketMessage(ticket.id, 2, true)
+        const _item = await ShowQueryItemService({
+          contactId: contact.id,
+          name: 'insert_protocol_info'
+        })
+ 
 
-        if (last_messages.length > 0 && last_messages[0].body.includes('validado') && msg.body.trim() != '0') {
+        // let last_messages = await ShowTicketMessage(ticket.id, 2, true)
+
+        // if (last_messages.length > 0 && last_messages[0].body.includes('validado') && msg.body.trim() != '0') {
+
+
+        if (_item && _item?.status && msg.body.trim() != '0') {
+
+          _item.update({ status: false })
 
           await SendWhatsAppMessage({ body: `Aguarde inserindo informação, em breve te atualizaremos`, ticket })
 
-          let aux_msg = last_messages[0].body
+          const item: QueryItem = await ShowQueryItemService({
+            contactId: contact.id,
+            name: 'n_chamado_web'
+          }) 
 
-          aux_msg = aux_msg.split('\n')[0]
 
-          let index = aux_msg.indexOf('do protocolo ')
+          if (!item?.queryItem) {
 
-          aux_msg = aux_msg.substring(index, aux_msg.length)
+            botSendMessage(ticket, `Ops! Houve um erro, tente novamente.`)
+            return
+          }
 
-          let regex = /[0-9-]+/g;
-
-          let matches: any = aux_msg.match(regex);
-
-          console.log("~~~~~~~~~~~~~~~~~~~~~~> matches.join(''): ", matches.join(''));
 
           let response = await endPointQuery(
             'http://177.107.192.247:8095/labs/monitoramentohit/api/api.php',
             'post',
             {
-              'params[n_chamado_web]': matches.join(''),
+              'params[n_chamado_web]': item?.queryItem,
               'method': 'omnihit.chamadoaddobs',
               'params[obs]': msg.body
             })