diff --git a/backend/src/controllers/HitController.ts b/backend/src/controllers/HitController.ts
index 509bc94..5c53f7b 100644
--- a/backend/src/controllers/HitController.ts
+++ b/backend/src/controllers/HitController.ts
@@ -1,4 +1,18 @@
-import { Request, Response } from "express"; 
+import { Request, Response } from "express";
+import BotIsOnQueue from "../helpers/BotIsOnQueue";
+import GetDefaultWhatsApp from "../helpers/GetDefaultWhatsApp";
+import { getIO } from "../libs/socket";
+import { getWbot } from "../libs/wbot";
+import Ticket from "../models/Ticket";
+import ContactByCustomField from "../services/HitServices/ShowContactByCustomFieldValueService";
+import ShowQueueService from "../services/QueueService/ShowQueueService";
+import CreateTicketService from "../services/TicketServices/CreateTicketService";
+import ShowTicketService from "../services/TicketServices/ShowTicketService";
+import UpdateTicketService from "../services/TicketServices/UpdateTicketService";
+import SendWhatsAppMessage from "../services/WbotServices/SendWhatsAppMessage";
+
+import { Op, where, Sequelize } from "sequelize";
+import ShowTicketServiceByContactId from "../services/TicketServices/ShowTicketServiceByContactId";
 
 
 // type IndexQuery = {
@@ -7,20 +21,58 @@ import { Request, Response } from "express";
 
 export const hit = async (req: Request, res: Response): Promise<Response> => {
 
-//   const {
-//     centro_custo, 
-//   } = req.body as IndexQuery;
+  //   const {
+  //     centro_custo, 
+  //   } = req.body as IndexQuery;
 
   console.log('req.boy: ', req.body)
- 
+  console.log('req.boy: ', req.body['centro_custo'])
 
-  if (req.headers["auth"] === '0424bd59b807674191e7d77572075f33'){
-    console.log('fffffffffffffffffff')
-  }
-  else{
-    res.status(401).json({ "message": "Token Inválido!" }); 
-  }
+
+  if (req.headers["auth"] === '0424bd59b807674191e7d77572075f33') { 
+
+    let contact = await ContactByCustomField(req.body['centro_custo'])
+
+    // console.log('--------------> contact: ', contact)
+
+    if (contact) {
+
+      try { 
+
+        const botInfo = await BotIsOnQueue('botqueue')
  
+        let ticket = await ShowTicketServiceByContactId(contact['contact.id'])
+
+        if (ticket.id && ticket.status == 'pending') {
+ 
+          await SendWhatsAppMessage({ body: 'Resposta da operadora', ticket });
+          
+        }
+        else if (!ticket.id) {
+
+          ticket = await CreateTicketService({ contactId: contact['contact.id'], status: 'open', userId: botInfo.userIdBot });
+
+          console.log('botInfo.botQueueId: ', botInfo.botQueueId)
+
+          await UpdateTicketService({ ticketData: { queueId: botInfo.botQueueId }, ticketId: ticket.id });
+
+          await SendWhatsAppMessage({ body: 'Ola isso é um teste', ticket }); 
+           
+        } 
+
+      } catch (error) {
+
+        console.log(`Error on try sending the message monitor: `, error)
+
+      }
+
+    }
+
+  }
+  else {
+    res.status(401).json({ "message": "Token Inválido!" });
+  }
+
 
   return res.status(200).json({ "message": "Ok" });
 };
\ No newline at end of file
diff --git a/backend/src/controllers/TicketController.ts b/backend/src/controllers/TicketController.ts
index 9987e26..ec481e8 100644
--- a/backend/src/controllers/TicketController.ts
+++ b/backend/src/controllers/TicketController.ts
@@ -91,9 +91,8 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
 
 export const store = async (req: Request, res: Response): Promise<Response> => {
   const { contactId, status, userId }: TicketData = req.body;
- 
 
-  // test del
+ 
   let ticket = await Ticket.findOne({ where: { contactId, status: 'queueChoice' } });
 
   if (ticket) {
@@ -108,8 +107,7 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
   io.to(ticket.status).emit("ticket", {
     action: "update",
     ticket
-  });
-  //  
+  }); 
 
 
   //  const ticket = await CreateTicketService({ contactId, status, userId });
diff --git a/backend/src/services/HitServices/ShowContactByCustomFieldValueService.ts b/backend/src/services/HitServices/ShowContactByCustomFieldValueService.ts
new file mode 100644
index 0000000..859ad1a
--- /dev/null
+++ b/backend/src/services/HitServices/ShowContactByCustomFieldValueService.ts
@@ -0,0 +1,27 @@
+
+import Contact from "../../models/Contact";  
+import ContactCustomField from "../../models/ContactCustomField"; 
+
+const ContactByCustomField = async (value: string | number): Promise<any> => {
+
+    const contact = await ContactCustomField.findOne({
+        where: { value },
+        raw: true,
+        attributes: ['id', 'value', 'contactId'],
+
+        include: [
+            {
+                model: Contact,
+                required: true,
+                attributes: ['id', 'name', 'number'],
+
+            },
+
+        ],
+
+    }); 
+
+    return contact;
+};
+
+export default ContactByCustomField;
diff --git a/backend/src/services/TicketServices/ListTicketsService.ts b/backend/src/services/TicketServices/ListTicketsService.ts
index 421361d..0185ef8 100644
--- a/backend/src/services/TicketServices/ListTicketsService.ts
+++ b/backend/src/services/TicketServices/ListTicketsService.ts
@@ -15,9 +15,7 @@ const dateToday = splitDateTime(new Date(format(new Date(), 'yyyy-MM-dd HH:mm:ss
 
 import ListTicketServiceCache from "./ListTicketServiceCache"
 
-import { searchTicketCache, loadTicketsCache } from '../../helpers/TicketCache'
-
-
+import { searchTicketCache, loadTicketsCache } from '../../helpers/TicketCache'  
 
 
 interface Request {
@@ -60,6 +58,9 @@ const ListTicketsService = async ({
   }
 
 
+
+
+
   if (searchParam && searchParam.trim().length > 0 && process.env.CACHE) {
 
     try {
diff --git a/backend/src/services/TicketServices/ShowTicketServiceByContactId.ts b/backend/src/services/TicketServices/ShowTicketServiceByContactId.ts
new file mode 100644
index 0000000..b340d9a
--- /dev/null
+++ b/backend/src/services/TicketServices/ShowTicketServiceByContactId.ts
@@ -0,0 +1,45 @@
+import Ticket from "../../models/Ticket";
+import AppError from "../../errors/AppError";
+import Contact from "../../models/Contact";
+import User from "../../models/User";
+import Queue from "../../models/Queue";
+
+import { Op } from "sequelize";
+
+const ShowTicketServiceByContactId = async (contactId: string | number): Promise<Ticket> => {
+
+  const ticket = await Ticket.findOne({
+
+    where:{ contactId: contactId,  [Op.or]: [ { status: 'open' }, { status: 'pending' }] },
+
+    include: [
+      {
+        model: Contact,
+        as: "contact",
+        attributes: ["id", "name", "number", "profilePicUrl", "useDialogflow", "useQueues"],
+        include: ["extraInfo"]
+      },
+      {
+        model: User,
+        as: "user",
+        attributes: ["id", "name"]
+      },
+      {
+        model: Queue,
+        as: "queue",
+        attributes: ["id", "name", "color"],
+        include: ["dialogflow"]
+      }
+    ]
+  });
+
+  if (!ticket) {
+    
+    return new Ticket
+
+  }
+
+  return ticket;
+};
+
+export default ShowTicketServiceByContactId;
diff --git a/backend/src/services/WbotServices/CheckIsValidContact.ts b/backend/src/services/WbotServices/CheckIsValidContact.ts
index daa56bf..4434ec9 100644
--- a/backend/src/services/WbotServices/CheckIsValidContact.ts
+++ b/backend/src/services/WbotServices/CheckIsValidContact.ts
@@ -12,7 +12,7 @@ const CheckIsValidContact = async (number: string): Promise<void> => {
     if (!isValidNumber) {
       throw new AppError("invalidNumber");
     }
-  } catch (err) {
+  } catch (err:any) {
     if (err.message === "invalidNumber") {
       throw new AppError("ERR_WAPP_INVALID_CONTACT");
     }
diff --git a/backend/src/services/WbotServices/SendWhatsAppMessage.ts b/backend/src/services/WbotServices/SendWhatsAppMessage.ts
index 9b42891..ad07a2e 100644
--- a/backend/src/services/WbotServices/SendWhatsAppMessage.ts
+++ b/backend/src/services/WbotServices/SendWhatsAppMessage.ts
@@ -43,7 +43,7 @@ const SendWhatsAppMessage = async ({
   var timetaken = `########################################${timestamp}| TicketId: ${ticket.id} => Time taken to send the message`;
 
 
-  console.time(timetaken)
+  console.time(timetaken) 
 
 
   let quotedMsgSerializedId: string | undefined;