feat: Modify backend and frontend to display waiting time for customer service in report and update report controller queries accordingly

backend/src/controllers/ReportController.ts

@@ -20,6 +20,7 @@ import ShowQueuesByUser from "../services/UserServices/ShowQueuesByUser";
 import { getIO } from "../libs/socket";
 import { Json } from "sequelize/types/lib/utils";
 import ReportByNumberQueueService from "../services/ReportServices/ReportByNumberQueueService";
+import CountStatusChatEndService from "../services/StatusChatEndService/CountStatusChatEndService";
 
 type IndexQuery = {
   userId: string;
@@ -312,7 +313,7 @@ export const reportService = async (
   const reportService = await ReportByNumberQueueService({
     startDate,
     endDate
-  }); 
+  });
 
   return res.status(200).json({ reportService });
 };
@@ -331,12 +332,37 @@ export const reportServiceByQueue = async (
 
   const { startDate, endDate, queueId } = req.query as IndexQuery;
 
-   
   const reportService = await ReportByNumberQueueService({
     startDate,
     endDate,
     queue: true
-  }); 
+  });
 
   return res.status(200).json({ reportService });
 };
+
+export const reportTicksCountByStatusChatEnds = async (
+  req: Request,
+  res: Response
+): Promise<Response> => {
+  if (
+    req.user.profile !== "master" &&
+    req.user.profile !== "admin" &&
+    req.user.profile !== "supervisor"
+  ) {
+    throw new AppError("ERR_NO_PERMISSION", 403);
+  }
+
+  const { startDate, endDate } = req.query as IndexQuery;
+
+  const dateToday = splitDateTime(
+    new Date(format(new Date(), "yyyy-MM-dd HH:mm:ss", { locale: ptBR }))
+  );
+
+  const reportStatusChatEnd = await CountStatusChatEndService(
+    startDate || dateToday.fullDate,
+    endDate || dateToday.fullDate
+  );
+
+  return res.status(200).json({ reportStatusChatEnd });
+};

backend/src/controllers/TicketController.ts

@@ -76,6 +76,7 @@ import CreateContactService from "../services/ContactServices/CreateContactServi
 import { botSendMessage } from "../services/WbotServices/wbotMessageListener";
 import WhatsappQueue from "../models/WhatsappQueue";
 import { get } from "../helpers/RedisClient"
+import CountStatusChatEndService from "../services/StatusChatEndService/CountStatusChatEndService"
 
 export const index = async (req: Request, res: Response): Promise<Response> => {  
   const {
@@ -109,8 +110,8 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
     withUnreadMessages,
     unlimited,
     searchParamContent
-  });
-
+  }); 
+ 
   return res.status(200).json({ tickets, count, hasMore });
 };
 
@@ -348,7 +349,8 @@ export const update = async (
       ticketData: {
         status: status,
         userId: userId,
-        statusChatEnd: statusChatEndName.name
+        statusChatEnd: statusChatEndName.name,
+        statusChatEndId: statusChatEndName.id
       },
       ticketId
     });

backend/src/database/migrations/20240325193138-change-column-reference-statusChatEndId-to-tickets.ts

@@ -0,0 +1,17 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Tickets", "statusChatEndId", {
+      type: DataTypes.INTEGER,
+      references: { model: "StatusChatEnds", key: "id" },
+      onUpdate: "CASCADE",
+      onDelete: "SET NULL",
+      allowNull: true
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Tickets", "statusChatEndId");
+  }
+};

backend/src/models/StatusChatEnd.ts

@@ -10,25 +10,29 @@ import {
   } from "sequelize-typescript";
 
   import SchedulingNotify from "./SchedulingNotify";
+import Ticket from "./Ticket"
 
   @Table
   class StatusChatEnd extends Model<StatusChatEnd> {
     @PrimaryKey
     @AutoIncrement
     @Column
-    id: number;  
-  
+    id: number;
+
     @Column
     name: string;
-  
+
     @CreatedAt
     createdAt: Date;
-  
+
     @UpdatedAt
     updatedAt: Date;
 
     @HasMany(() => SchedulingNotify)
     SchedulingNotifies: SchedulingNotify[];
+
+    @HasMany(() => Ticket)
+    tickets: Ticket[];
   }
   
   export default StatusChatEnd;

backend/src/models/Ticket.ts

@@ -21,6 +21,7 @@ import User from "./User";
 import Whatsapp from "./Whatsapp";
 
 import SchedulingNotify from "./SchedulingNotify";
+import StatusChatEnd from "./StatusChatEnd"
 
 @Table
 class Ticket extends Model<Ticket> {
@@ -42,6 +43,10 @@ class Ticket extends Model<Ticket> {
   @Column
   isGroup: boolean;
 
+  @ForeignKey(() => StatusChatEnd)
+  @Column
+  statusChatEndId: number;
+
   @Column
   statusChatEnd: string;
 

backend/src/routes/reportRoutes.ts

@@ -1,26 +1,48 @@
 //relatorio
-import express from "express"; 
+import express from "express";
 
-import isAuth from "../middleware/isAuth";  
- 
-import * as ReportController from "../controllers/ReportController"; 
+import isAuth from "../middleware/isAuth";
 
-const reportRoutes = express.Router();   
+import * as ReportController from "../controllers/ReportController";
 
-reportRoutes.get("/reports", isAuth, ReportController.reportUserByDateStartDateEnd);  
+const reportRoutes = express.Router();
 
-reportRoutes.post("/reports/onqueue", ReportController.reportOnQueue);  
+reportRoutes.get(
+  "/reports",
+  isAuth,
+  ReportController.reportUserByDateStartDateEnd
+);
 
-reportRoutes.get("/reports/user/services", isAuth, ReportController.reportUserService);  
+reportRoutes.post("/reports/onqueue", ReportController.reportOnQueue);
+
+reportRoutes.get(
+  "/reports/user/services",
+  isAuth,
+  ReportController.reportUserService
+);
 
 reportRoutes.get(
   "/reports/services/numbers",
   isAuth,
   ReportController.reportService
-);   
+);
 
-reportRoutes.get("/reports/services/queues", isAuth, ReportController.reportServiceByQueue);   
+reportRoutes.get(
+  "/reports/services/queues",
+  isAuth,
+  ReportController.reportServiceByQueue
+);
 
-reportRoutes.get("/reports/messages", isAuth, ReportController.reportMessagesUserByDateStartDateEnd);  
+reportRoutes.get(
+  "/reports/messages",
+  isAuth,
+  ReportController.reportMessagesUserByDateStartDateEnd
+);
+
+reportRoutes.get(
+  "/reports/count/statusChatEnd",
+  isAuth,
+  ReportController.reportTicksCountByStatusChatEnds
+);
 
 export default reportRoutes;

backend/src/services/ReportServices/ReportByNumberQueueService.ts

@@ -113,7 +113,8 @@ const ReportByNumberQueueService = async ({
       AND m.fromMe = 0 
       -- AND q.id = 2  
       AND w.number = ${number} 
-      AND (t.status = 'open' OR t.status = 'closed')
+      AND t.status IN ('open', 'closed')
+      HAVING WAITING_TIME IS NOT NULL
     ORDER BY 
         WAITING_TIME;`,
         { type: QueryTypes.SELECT }
@@ -237,7 +238,8 @@ const ReportByNumberQueueService = async ({
     AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id) 
     AND m.fromMe = 0  
     AND q.id = ${q.id}
-    AND (t.status = 'open' OR t.status = 'closed')
+    AND t.status IN ('open', 'closed')
+    HAVING WAITING_TIME IS NOT NULL
     ORDER BY 
         WAITING_TIME;`,
           { type: QueryTypes.SELECT }

backend/src/services/StatusChatEndService/CountStatusChatEndService.ts

@@ -0,0 +1,27 @@
+import StatusChatEnd from "../../models/StatusChatEnd";
+import AppError from "../../errors/AppError";
+
+import { Sequelize } from "sequelize";
+import { splitDateTime } from "../../helpers/SplitDateTime"
+import ptBR from "date-fns/locale/pt-BR";
+import { format } from "date-fns"
+const dbConfig = require("../../config/database");
+const sequelize = new Sequelize(dbConfig);
+const { QueryTypes } = require("sequelize");
+
+const CountStatusChatEndService = async (
+  startDate: string,
+  endDate: string
+) => { 
+
+  const countStatusChatEnd: any = await sequelize.query(
+    `select t.id, s.name, count(t.id) as count from Tickets t join StatusChatEnds s on 
+t.statusChatEndId = s.id and DATE(t.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999'
+group by s.id;`,
+    { type: QueryTypes.SELECT }
+  );
+
+  return countStatusChatEnd;
+};
+
+export default CountStatusChatEndService;

backend/src/services/TicketServices/ShowTicketReport.ts

@@ -7,7 +7,7 @@ import Queue from "../../models/Queue";
 import Message from "../../models/Message";
 import { userInfo } from "os";
 
-import { Op, QueryTypes, where } from "sequelize";
+import { Op, QueryTypes, json, where } from "sequelize";
 
 import { Sequelize } from "sequelize";
 import moment from "moment";
@@ -17,7 +17,7 @@ const sequelize = new Sequelize(dbConfig);
 import { startOfDay, endOfDay, parseISO, getDate } from "date-fns";
 import { string } from "yup/lib/locale";
 import Whatsapp from "../../models/Whatsapp";
-import Query from "mysql2/typings/mysql/lib/protocol/sequences/Query"
+import Query from "mysql2/typings/mysql/lib/protocol/sequences/Query";
 
 interface Request {
   userId: string | number;
@@ -73,9 +73,7 @@ const ShowTicketReport = async ({
     { type: QueryTypes.SELECT }
   );
 
-  console.log('QUERY: ', query)
-
-  const { count, rows: tickets } = await Ticket.findAndCountAll({
+  let { count, rows: tickets }: any = await Ticket.findAndCountAll({
     where: {
       id: { [Op.in]: _ticketsId.map((t: any) => t.id) }
     },
@@ -153,6 +151,58 @@ const ShowTicketReport = async ({
     throw new AppError("ERR_NO_TICKET_FOUND", 404);
   }
 
+  const ticketIds = tickets.map((t: any) => t.id);
+
+  if (ticketIds.length > 0) {
+    const waiting_time: any = await sequelize.query(
+      `SELECT t.id as ticketId, t.status, TIME_FORMAT(
+        SEC_TO_TIME( 
+                TIMESTAMPDIFF(
+                    SECOND,
+                    (
+                        SELECT createdAt 
+                        FROM Messages 
+                        WHERE ticketId = m.ticketId 
+                        AND fromMe = 0 
+                        ORDER BY createdAt ASC 
+                        LIMIT 1
+                    ), 
+                    (
+                        SELECT createdAt 
+                        FROM Messages 
+                        WHERE ticketId = m.ticketId 
+                        AND fromAgent = 1 
+                        ORDER BY createdAt ASC 
+                        LIMIT 1
+                    )
+                ) 
+        ), '%H:%i:%s') AS WAITING_TIME      
+    FROM Tickets t 
+    JOIN Messages m ON t.id = m.ticketId
+    JOIN Whatsapps w ON t.whatsappId = w.id
+    JOIN Queues q ON q.id = t.queueId
+    WHERE DATE(m.createdAt) BETWEEN '${startDate} 00:00:00.000000' AND '${endDate} 23:59:59.999999' 
+      AND t.id IN (${ticketIds.join()})
+      AND m.createdAt = (SELECT MIN(createdAt) FROM Messages WHERE ticketId = t.id) 
+      AND m.fromMe = 0  
+      AND t.status IN ('open', 'closed')
+      HAVING WAITING_TIME IS NOT NULL
+     ORDER BY 
+        WAITING_TIME;`,
+      { type: QueryTypes.SELECT }
+    );
+
+    for (let w of waiting_time) {
+      const { ticketId, status, WAITING_TIME } = w;
+
+      const index = tickets.findIndex((t: any) => +t?.id == +ticketId);
+
+      if (index != -1) {
+        tickets[index].dataValues.waiting_time = WAITING_TIME;
+      }
+    }
+  }
+
   return { tickets, count, hasMore };
 };
 

backend/src/services/TicketServices/UpdateTicketService.ts

@@ -10,7 +10,7 @@ import { createOrUpdateTicketCache } from "../../helpers/TicketCache";
 import AppError from "../../errors/AppError";
 import sendWhatsAppMessageSocket from "../../helpers/SendWhatsappMessageSocket";
 import BotIsOnQueue from "../../helpers/BotIsOnQueue";
-import { deleteObject } from "../../helpers/RedisClient"
+import { deleteObject } from "../../helpers/RedisClient";
 var flatten = require("flat");
 
 interface TicketData {
@@ -18,6 +18,7 @@ interface TicketData {
   userId?: number;
   queueId?: number;
   statusChatEnd?: string;
+  statusChatEndId?: number;
   unreadMessages?: number;
   whatsappId?: string | number;
 }
@@ -46,6 +47,7 @@ const UpdateTicketService = async ({
       queueId,
       statusChatEnd,
       unreadMessages,
+      statusChatEndId,
       whatsappId
     } = ticketData;
 
@@ -66,13 +68,14 @@ const UpdateTicketService = async ({
     if (oldStatus === "closed") {
       await CheckContactOpenTickets(ticket.contact.id, ticket.whatsappId);
     }
-
+ 
     await ticket.update({
       status,
       queueId,
       userId,
       unreadMessages,
       statusChatEnd,
+      statusChatEndId,
       whatsappId
     });
 

frontend/src/pages/Report/index.js

@@ -235,6 +235,7 @@ let columnsData = [
   { title: `${i18n.t("reports.listColumns.column1_7")}`, field: 'createdAt' },
   { title: `${i18n.t("reports.listColumns.column1_8")}`, field: 'updatedAt' },
   { title: `${i18n.t("reports.listColumns.column1_9")}`, field: 'statusChatEnd' },
+  { title: `Espera`, field: 'waiting_time' },
   { title: `Mensagens`, field: 'messagesToFilter', searchable: true, hidden: true },
 ]
 
@@ -249,6 +250,7 @@ let columnsDataSuper = [
   { title: `${i18n.t("reports.listColumns.column1_7")}`, field: 'createdAt' },
   { title: `${i18n.t("reports.listColumns.column1_8")}`, field: 'updatedAt' },
   { title: `${i18n.t("reports.listColumns.column1_9")}`, field: 'statusChatEnd' },
+  { title: `Espera`, field: 'waiting_time' },
   { title: `Mensagens`, field: 'messagesToFilter', searchable: true, hidden: true },
 ]