diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index 530e892..bfbb80c 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -242,7 +242,7 @@ const queryEndPointHit = async (centro_de_custo: string) => {
 }
 
 
-const monitoramento_response2 = async (response: any | null, wbot: any, contact: any, ticket: any, centro_de_custo: any, final_message:string='', send_empty_incident?:boolean) => {
+const monitoramento_response2 = async (response: any | null, wbot: any, contact: any, ticket: any, centro_de_custo: any, final_message: string = '', send_empty_incident?: boolean) => {
 
   if (!response) {
 
@@ -447,7 +447,7 @@ async function sendDelayedMessages(wbot: Session, ticket: Ticket, contact: Conta
           await itsm_response('\n\n')
 
           if (endPointResponse.data.categoria == 'INFRAESTRUTURA' && endPointResponse.data.subcategoria == 'INTERNET' && centro_de_custo) {
-            await monitoramento_response2(msg_endpoint2,wbot,contact,ticket, centro_de_custo,'\n\n _Digite *0* para voltar ao menu principal._',true)
+            await monitoramento_response2(msg_endpoint2, wbot, contact, ticket, centro_de_custo, '\n\n _Digite *0* para voltar ao menu principal._', true)
           }
 
           await sendMessageBot('Se deseja solicitar atendimento de urgência, digite *1*!', '\n\n _Digite *0* para voltar ao menu principal._')
@@ -460,7 +460,7 @@ async function sendDelayedMessages(wbot: Session, ticket: Ticket, contact: Conta
           await itsm_response('\n\n')
 
           if (endPointResponse.data.categoria == 'INFRAESTRUTURA' && endPointResponse.data.subcategoria == 'INTERNET' && centro_de_custo) {
-            await monitoramento_response2(msg_endpoint2,wbot,contact,ticket, centro_de_custo,'\n\n _Digite *0* para voltar ao menu principal._',true)
+            await monitoramento_response2(msg_endpoint2, wbot, contact, ticket, centro_de_custo, '\n\n _Digite *0* para voltar ao menu principal._', true)
           }
 
           await sendMessageBot('Acompanhe a evolução do atendimento através do SOS')
@@ -1002,14 +1002,12 @@ const handleMessage = async (
       await sendDialogflowAwswer(wbot, ticket, msg, contact, chat);
 
     }
-    else  if (botInfo.isOnQueue && !msg.fromMe && msg.body=='0' && ticket.status == 'pending'){
+    else if (botInfo.isOnQueue && !msg.fromMe && msg.body == '0' && ticket.status == 'pending' && ticket.queueId ) { 
 
-      console.log('Entrou onde não devia..........')
-
-      let choosenQueue = await ShowQueueService(botInfo.botQueueId); 
+      let choosenQueue = await ShowQueueService(botInfo.botQueueId);
 
       await UpdateTicketService({
-        ticketData: { status: 'open', userId: botInfo.userIdBot,  queueId: choosenQueue.id },
+        ticketData: { status: 'open', userId: botInfo.userIdBot, queueId: choosenQueue.id },
         ticketId: ticket.id
       });