diff --git a/.gitignore b/.gitignore
index 4dd37d9..19b5ead 100644
--- a/.gitignore
+++ b/.gitignore
@@ -40,6 +40,8 @@ WWebJS
 .env.development.local
 .env.test.local
 .env.production.local
+.env.save
+nano.save
 
 npm-debug.log*
 yarn-debug.log*
diff --git a/backend/src/errors/AppError.ts b/backend/src/errors/AppError.ts
index a8b1209..eed88bd 100644
--- a/backend/src/errors/AppError.ts
+++ b/backend/src/errors/AppError.ts
@@ -1,5 +1,5 @@
 class AppError {
-  public readonly message: string;
+  public message: string;
 
   public readonly statusCode: number;
 
diff --git a/backend/src/helpers/CheckContactOpenTickets.ts b/backend/src/helpers/CheckContactOpenTickets.ts
index 303f4a7..0b4a52e 100644
--- a/backend/src/helpers/CheckContactOpenTickets.ts
+++ b/backend/src/helpers/CheckContactOpenTickets.ts
@@ -1,6 +1,7 @@
 import { Op } from "sequelize";
 import AppError from "../errors/AppError";
 import Ticket from "../models/Ticket";
+import User from "../models/User";
 import ListWhatsAppsNumber from "../services/WhatsappService/ListWhatsAppsNumber";
 import { getSettingValue } from "./WhaticketSettings";
 import ListWhatsAppsForQueueService from "../services/WhatsappService/ListWhatsAppsForQueueService";
@@ -38,8 +39,13 @@ const CheckContactOpenTickets = async (
 
   if (ticket) {
     if (handle) return true;
-
-    throw new AppError("ERR_OTHER_OPEN_TICKET");
+    const userName = await User.findOne({
+      where:{ id: ticket.userId }
+     });
+    const error = new AppError("ERR_OTHER_OPEN_TICKET");
+    error.message = `Erro: já existe um ticket criado com esse contato. Responsável: ${userName? userName.name.toUpperCase() : 'Aguardando'}`;
+     
+    throw error;
   }
 
   
diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index d5da2bf..f2b24e0 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -409,7 +409,7 @@ const verifyQueue = async (
     //test del transfere o  atendimento se entrar na ura infinita
     const repet: any = await mostRepeatedPhrase(ticket.id);
 
-    if (repet.occurrences > 4) {
+    if (repet.occurrences > 10) {
       await UpdateTicketService({
         ticketData: { status: "pending", queueId: queues[0].id },
         ticketId: ticket.id
@@ -884,7 +884,7 @@ const handleMessage = async (
 
       console.log("repet.occurrences: ", repet.occurrences);
 
-      if (repet.occurrences > 4) {
+      if (repet.occurrences > 10) {
         await transferTicket(0, wbot, ticket);
 
         await SendWhatsAppMessage({
diff --git a/frontend/src/components/NotificationsPopOver/index.js b/frontend/src/components/NotificationsPopOver/index.js
index b14678d..63f52a4 100644
--- a/frontend/src/components/NotificationsPopOver/index.js
+++ b/frontend/src/components/NotificationsPopOver/index.js
@@ -217,43 +217,76 @@ const NotificationsPopOver = () => {
 			}
 		})
 
+		socket.on('notifyPeding', data =>{
+			handleNotifications("", data);
+		});
+
 		return () => {
 			socket.disconnect()
 		}
 	}, [user])
 
-	const handleNotifications = data => {
-		const { message, contact, ticket } = data
+	const handleNotifications = (data, notify) => {
+		let isQueue = false;
+		if(!notify){
+			const { message, contact, ticket } = data
 
-		const options = {
-			body: `${message.body} - ${format(new Date(), "HH:mm")}`,
-			icon: contact.profilePicUrl,
-			tag: ticket.id,
-			renotify: true,
-		}
-
-		const notification = new Notification(
-			`${i18n.t("tickets.notification.message")} ${contact.name}`,
-			options
-		)
-
-		notification.onclick = e => {
-			e.preventDefault()
-			window.focus()
-			historyRef.current.push(`/tickets/${ticket.id}`)
-		}
-
-		setDesktopNotifications(prevState => {
-			const notfiticationIndex = prevState.findIndex(
-				n => n.tag === notification.tag
-			)
-			if (notfiticationIndex !== -1) {
-				prevState[notfiticationIndex] = notification
-				return [...prevState]
+			const options = {
+				body: `${message.body} - ${format(new Date(), "HH:mm")}`,
+				icon: contact.profilePicUrl,
+				tag: ticket.id,
+				renotify: true,
 			}
-			return [notification, ...prevState]
-		})
 
+			const notification = new Notification(
+				`${i18n.t("tickets.notification.message")} ${contact.name}`,
+				options
+			)
+
+			notification.onclick = e => {
+				e.preventDefault()
+				window.focus()
+				historyRef.current.push(`/tickets/${ticket.id}`)
+			}
+
+			setDesktopNotifications(prevState => {
+				const notfiticationIndex = prevState.findIndex(
+					n => n.tag === notification.tag
+				)
+				if (notfiticationIndex !== -1) {
+					prevState[notfiticationIndex] = notification
+					return [...prevState]
+				}
+				return [notification, ...prevState]
+			})
+		}else{
+			user.queues.forEach(queue =>{
+				if(queue.id === notify.data.queue?.id){
+					isQueue = true;
+				}
+			})
+		}
+		if(!isQueue && notify){
+			return;
+		}else{
+			const notification = new Notification(`${i18n.t("tickets.notification.messagePeding")} ${notify.data.queue?.name}`);
+			notification.onclick = e => {
+				e.preventDefault()
+				window.focus()
+				historyRef.current.push(`/tickets`)
+			}
+
+			setDesktopNotifications(prevState => {
+				const notfiticationIndex = prevState.findIndex(
+					n => n.tag === notification.tag
+				)
+				if (notfiticationIndex !== -1) {
+					prevState[notfiticationIndex] = notification
+					return [...prevState]
+				}
+				return [notification, ...prevState]
+			})
+		}
 		soundAlertRef.current()
 	}
 
diff --git a/frontend/src/translate/languages/en.js b/frontend/src/translate/languages/en.js
index 7410d89..a499d94 100644
--- a/frontend/src/translate/languages/en.js
+++ b/frontend/src/translate/languages/en.js
@@ -241,6 +241,7 @@ const messages = {
         },
         notification: {
           message: "Message from",
+          messagePeding: "new ticket in queue",
         },
         tabs: {
           open: { title: "Inbox" },
diff --git a/frontend/src/translate/languages/es.js b/frontend/src/translate/languages/es.js
index 6e047b2..a2c9f3a 100644
--- a/frontend/src/translate/languages/es.js
+++ b/frontend/src/translate/languages/es.js
@@ -245,6 +245,7 @@ const messages = {
         },
         notification: {
           message: "Mensaje de",
+          messagePeding: "Nuevo billete en cola",
         },
         tabs: {
           open: { title: "Bandeja" },
diff --git a/frontend/src/translate/languages/pt.js b/frontend/src/translate/languages/pt.js
index 69117b9..13b220b 100644
--- a/frontend/src/translate/languages/pt.js
+++ b/frontend/src/translate/languages/pt.js
@@ -244,6 +244,7 @@ const messages = {
         },
         notification: {
           message: "Mensagem de",
+          messagePeding: "Novo ticket na fila",
         },
         tabs: {
           open: { title: "Inbox" },