860d462d37
feat: add sound notifications and popOver for new tickets in waiting status, with option to enable in settings
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Details:
- Implemented functionality to provide sound notifications and popOver alerts for new tickets in waiting status. Users can enable this feature in the settings.
feat: add average waiting time in the Waiting tab on the Tickets screen, with option to enable in settings
Details:
- Added functionality to display the average waiting time in the Waiting tab on the Tickets screen. Users can enable this feature in the settings.
feat: add ticket link in simple export directly from the reports table
Details:
- Implemented functionality to include the ticket link in the simple export directly from the reports table.
feat: remove report export options for supervisor profile
Details:
- Removed the report export options for the supervisor profile to restrict access.
2024-04-18 10:18:17 -03:00
42073cc821
fix: Resolve duplicated quick responses bug and remove queue selection field on position page
2024-04-15 11:04:14 -03:00
c9750222c0
feat: Add new field to Tickets table to differentiate campaign tickets
2024-04-15 08:12:29 -03:00
bfae2956a5
feat: Update frontend to display closure statuses, create interface to input user's position for assignment, modify quick responses to be displayed by queues, and add configurations to enable/disable these features. Also, add option to save contacts by queues
2024-04-12 18:33:15 -03:00
5eac253549
feat: Update to allow creation of remote tickets from cost center
2024-04-03 18:38:56 -03:00
a6d800f17a
Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias
2024-04-03 14:11:01 -03:00
a5657d0a2f
feat: Enable reception of multiple vCards sent via WhatsApp
2024-04-03 14:10:53 -03:00
024c6920af
Merge branch 'el_lojas_melhorias' of https://github.com/AdrianoRobson/projeto-hit into el_lojas_melhorias
2024-04-02 17:21:53 -03:00
d827e72b7c
refactor: grafico pizza, melhorias responsividade
2024-04-02 17:11:54 -03:00
a33ce21f44
feat: Update to support queueId or contact_from as parameter to create ticket remote
2024-04-02 15:33:34 -03:00
7df322d1ab
feat: Update controller to use queueId assigned to a WhatsApp number for message sending in remote ticket creation
2024-04-02 11:59:44 -03:00
88a71e5758
fix: Saturday message not matching with database enabled/disabled
2024-04-01 17:51:45 -03:00
4b9dca2401
fix: Bug when send remote message
2024-04-01 17:06:11 -03:00
90e9e311c3
fix: Correct text of start date in frontend
2024-04-01 09:17:42 -03:00
ce7385602f
Feet: Get time from Frontend in Piechart
2024-04-01 09:09:59 -03:00
e6ea004edf
fix: Piechart bug startDate endDate
2024-04-01 09:07:49 -03:00
8a35b985b9
git commit -m "feat: Pull information from closed tickets in backend to feed pie chart in frontend and add option to change service hours on Saturday"
2024-04-01 09:00:15 -03:00
a96d6f26c7
chore: update Piechart tickets name
2024-03-28 14:28:34 -03:00
76929c41ec
feat: PieChart data ploted from backend
2024-03-28 14:12:30 -03:00
5e81f02116
Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias
2024-03-28 12:21:17 -03:00
c27770ef02
fix: Improve ticket query in backend to resolve high delay issue
2024-03-28 12:20:55 -03:00
b05cd7d1d6
Merge branch 'el_lojas_melhorias' of https://github.com/AdrianoRobson/projeto-hit into el_lojas_melhorias
2024-03-27 17:52:34 -03:00
1a7077feaf
feat: grafico de pizza
2024-03-27 17:52:20 -03:00
dc5a6945d2
feat: Modify backend and frontend to display waiting time for customer service in report and update report controller queries accordingly
2024-03-27 12:02:11 -03:00
9f040ce953
feat: Improve display of queue and WhatsApp number-based interaction report
2024-03-25 16:00:24 -03:00
8447628fbf
feat: Create routes and controllers for generating reports by WhatsApp numbers and queues in the backend, and update frontend for report visualization
2024-03-21 18:33:00 -03:00
d298f75efc
Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias
2024-03-21 09:21:01 -03:00
84896ec09c
git commit -m "fix: Correct marking of bot messages from Omnihit application to be ignored upon return. Updated the frontend to chaining the notify data "
2024-03-21 09:16:31 -03:00
9b6e48f54e
feat: add notification for tickets in waiting status
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Details:
- Implemented notification functionality for tickets that are in waiting status.
2024-03-20 14:33:36 -03:00
82863f9d0e
Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias
2024-03-20 14:17:25 -03:00
18d0420949
error correction in notifications for already opened tickets
2024-03-20 14:08:35 -03:00
1894fd35ab
feat: modify reports page
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Details:
- Added a new hidden column called "messages" to the tickets table.
- Implemented search functionality based on ticket messages.
2024-03-20 11:33:30 -03:00
52e63706c1
feat: back to bot ura when the user is waiting in a queue
2024-03-18 18:05:59 -03:00
e80ed8d092
Merge branch 'master' of github.com:AdrianoRobson/projeto-hit
2024-03-18 15:21:42 -03:00
5572ca1223
Merge branch 'feat-iam-integration' into feat_lojas
2024-03-18 15:19:53 -03:00
db4bf2bf84
feat: Add routes and controllers to integrate with E-Trust Horacius for user and application management
2024-03-18 15:18:18 -03:00
64d2cf8323
Merge pull request #22 from gustavo-gsp/feat_lojas
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Feat lojas
2024-03-18 15:09:42 -03:00
7533a382cc
Update server.js
2024-03-18 15:07:47 -03:00
d7019ffb1a
feat: add notification and sound alert for new tickets in user's service queue
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Details:
- Implemented functionality to notify users with a sound alert when new tickets arrive in their service queues.
fix: include responsible person's name when generating ticket already opened error in all languages
Details:
- Fixed the error generation process to include the name of the responsible person for the ticket when the system detects an attempt to create an already opened ticket.
2024-03-18 14:51:13 -03:00
e864e0b97f
Merge branch 'master' of github.com:AdrianoRobson/projeto-hit
2024-03-15 16:36:41 -03:00
0cc027252d
feat(ura): Added option to return to the previous submenu and main menu
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Fixed URAs context to prevent users from receiving information from a menu that is not currently in the context.
2024-03-15 11:59:32 -03:00
75b14becc3
feat: Modify ticket querying process to prioritize querying by ticket IDs before retrieving messages
2024-03-14 12:10:26 -03:00
5bcfc1bdcc
feat: Implement querying of synthetic and analytical reports on tickets
2024-03-13 18:16:56 -03:00
5366f9943b
chore: removed test code
2024-03-13 11:25:00 -03:00
d47a36d8b2
feat: Allow identifying messages sent by the agent and the IVR
2024-03-13 11:19:40 -03:00
37c384a712
chore: update md files
2024-03-12 17:19:16 -03:00
895ce83b5b
feat: add reset password service
2024-03-12 17:18:41 -03:00
d608538c9e
feat: Add API routes for integrating Horacius users with Omnihit
2024-03-12 17:18:22 -03:00
2f56673962
refactor: update name of functions link and unlink user right
2024-03-12 17:16:46 -03:00
fca4dd7036
feat: add unlink user right to change profile property of user to default
2024-03-12 17:16:07 -03:00
gustavo-gsp
adriano
willian-pessoa
adriano
gustavo-gsp
Henrriky