Details:
- Addressed various code errors and made necessary fixes.
feat: add column 'type' to the Reports Mtable to differentiate remote tickets from regular ones
Details:
- Added a new column named 'type' to the Reports Mtable to differentiate between remote tickets and regular ones.
Details:
- Created a new column named 'transferToOtherQueues' in the Users table.
feat: add field 'can transfer to other queues' in the user modal
Details:
- Added a field in the user modal to indicate if the user can transfer tickets to other queues.
feat: implement functionality to allow users with 'transferToOtherTickets' set to true to transfer tickets to other queues, even when disabled in OmniHit
Details:
- Implemented functionality to allow users with 'transferToOtherTickets' set to true to transfer tickets to other queues, even when this feature is disabled in OmniHit.
feat: add options to enable or disable functionalities: notify on new ticket arrival, block audio and video messages, show average waiting time of tickets in waiting status
Details:
- Added options to enable or disable the following functionalities: notification on new ticket arrival, blocking of audio and video messages, and displaying average waiting time of tickets in waiting status.
feat: add filter in the dashboard to show data only from the queues the user is linked to, and allow the user to view data from a selected queue only
Details:
- Added a filter in the dashboard to display data only from the queues the user is linked to, and to allow the user to view data from a selected queue only.
Details:
- Implemented functionality to provide sound notifications and popOver alerts for new tickets in waiting status. Users can enable this feature in the settings.
feat: add average waiting time in the Waiting tab on the Tickets screen, with option to enable in settings
Details:
- Added functionality to display the average waiting time in the Waiting tab on the Tickets screen. Users can enable this feature in the settings.
feat: add ticket link in simple export directly from the reports table
Details:
- Implemented functionality to include the ticket link in the simple export directly from the reports table.
feat: remove report export options for supervisor profile
Details:
- Removed the report export options for the supervisor profile to restrict access.
Details:
- Implemented functionality to notify users with a sound alert when new tickets arrive in their service queues.
fix: include responsible person's name when generating ticket already opened error in all languages
Details:
- Fixed the error generation process to include the name of the responsible person for the ticket when the system detects an attempt to create an already opened ticket.
Henrriky
adriano
gustavo-gsp
Adriano
Henrriky