42073cc821
fix: Resolve duplicated quick responses bug and remove queue selection field on position page
2024-04-15 11:04:14 -03:00
c9750222c0
feat: Add new field to Tickets table to differentiate campaign tickets
2024-04-15 08:12:29 -03:00
bfae2956a5
feat: Update frontend to display closure statuses, create interface to input user's position for assignment, modify quick responses to be displayed by queues, and add configurations to enable/disable these features. Also, add option to save contacts by queues
2024-04-12 18:33:15 -03:00
5eac253549
feat: Update to allow creation of remote tickets from cost center
2024-04-03 18:38:56 -03:00
a6d800f17a
Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias
2024-04-03 14:11:01 -03:00
a5657d0a2f
feat: Enable reception of multiple vCards sent via WhatsApp
2024-04-03 14:10:53 -03:00
024c6920af
Merge branch 'el_lojas_melhorias' of https://github.com/AdrianoRobson/projeto-hit into el_lojas_melhorias
2024-04-02 17:21:53 -03:00
d827e72b7c
refactor: grafico pizza, melhorias responsividade
2024-04-02 17:11:54 -03:00
90e9e311c3
fix: Correct text of start date in frontend
2024-04-01 09:17:42 -03:00
ce7385602f
Feet: Get time from Frontend in Piechart
2024-04-01 09:09:59 -03:00
e6ea004edf
fix: Piechart bug startDate endDate
2024-04-01 09:07:49 -03:00
8a35b985b9
git commit -m "feat: Pull information from closed tickets in backend to feed pie chart in frontend and add option to change service hours on Saturday"
2024-04-01 09:00:15 -03:00
a96d6f26c7
chore: update Piechart tickets name
2024-03-28 14:28:34 -03:00
76929c41ec
feat: PieChart data ploted from backend
2024-03-28 14:12:30 -03:00
5e81f02116
Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias
2024-03-28 12:21:17 -03:00
c27770ef02
fix: Improve ticket query in backend to resolve high delay issue
2024-03-28 12:20:55 -03:00
b05cd7d1d6
Merge branch 'el_lojas_melhorias' of https://github.com/AdrianoRobson/projeto-hit into el_lojas_melhorias
2024-03-27 17:52:34 -03:00
1a7077feaf
feat: grafico de pizza
2024-03-27 17:52:20 -03:00
dc5a6945d2
feat: Modify backend and frontend to display waiting time for customer service in report and update report controller queries accordingly
2024-03-27 12:02:11 -03:00
9f040ce953
feat: Improve display of queue and WhatsApp number-based interaction report
2024-03-25 16:00:24 -03:00
8447628fbf
feat: Create routes and controllers for generating reports by WhatsApp numbers and queues in the backend, and update frontend for report visualization
2024-03-21 18:33:00 -03:00
82863f9d0e
Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias
2024-03-20 14:17:25 -03:00
18d0420949
error correction in notifications for already opened tickets
2024-03-20 14:08:35 -03:00
1894fd35ab
feat: modify reports page
...
Details:
- Added a new hidden column called "messages" to the tickets table.
- Implemented search functionality based on ticket messages.
2024-03-20 11:33:30 -03:00
7533a382cc
Update server.js
2024-03-18 15:07:47 -03:00
d7019ffb1a
feat: add notification and sound alert for new tickets in user's service queue
...
Details:
- Implemented functionality to notify users with a sound alert when new tickets arrive in their service queues.
fix: include responsible person's name when generating ticket already opened error in all languages
Details:
- Fixed the error generation process to include the name of the responsible person for the ticket when the system detects an attempt to create an already opened ticket.
2024-03-18 14:51:13 -03:00
e864e0b97f
Merge branch 'master' of github.com:AdrianoRobson/projeto-hit
2024-03-15 16:36:41 -03:00
75b14becc3
feat: Modify ticket querying process to prioritize querying by ticket IDs before retrieving messages
2024-03-14 12:10:26 -03:00
5bcfc1bdcc
feat: Implement querying of synthetic and analytical reports on tickets
2024-03-13 18:16:56 -03:00
e020a5f75d
fix: Update frontend to indicate lack of WhatsApp connection and adjust backend to return 422 status for WhatsApp number validation issues
2024-03-07 18:03:46 -03:00
943d121ab1
fix: Correct bug in editing official WhatsApp and implement solution to validate number using remote WhatsApp API
2024-03-06 11:00:03 -03:00
e5dff2a6d5
Merge branch 'master' of github.com:AdrianoRobson/projeto-hit
2024-03-04 16:46:25 -03:00
6c5b89fd28
feat: Add new function to clear user cache and include phone number field for official WhatsApp
2024-03-04 15:53:50 -03:00
8ca5b4503a
fix: Correct search queries in the report and fix bugs in WhatsApp template sending
2024-03-01 17:47:18 -03:00
c4eda756eb
fix: Prevent loading all tickets when status is 'closed'
2024-02-28 11:18:48 -03:00
47ed80e1a9
feat: Update report to allow querying by creation date, update date, and service queue
2024-02-28 10:48:36 -03:00
c9905eefb7
feat: Update to display total number of pending and waiting tickets
2024-02-26 16:58:39 -03:00
237fa8124e
feat: Update application to receive vecard from the client
2024-02-26 11:18:01 -03:00
05dd0e60c0
chore: Remove frontend comment
2024-02-22 15:30:43 -03:00
7fc0f136ff
fix: Fix bug in ticket transfer from selected user's queue by agent
2024-02-22 15:20:26 -03:00
7f52466c50
chore: change frontend port
2024-02-21 09:21:02 -03:00
18660b6947
feat: Update frontend to display static application name
2024-02-19 15:05:19 -03:00
853f537361
fix: Update frontend to prevent React.js emoji-related errors
2024-02-07 17:07:06 -03:00
ad89d3ccdb
feat: Support IVR(ura) for bot interactions, optimize botqueue user checks, and allow supervisor to view all tickets
2024-02-05 12:29:49 -03:00
dfa4be6253
chore: Update translation for email to login and change application label
2024-02-02 08:54:46 -03:00
gustavo.pinho
11e2dc1a50
Merge branch 'integracao_wa_oficial_el_editing' of https://github.com/AdrianoRobson/projeto-hit into integracao_wa_oficial_el_editing
2024-02-01 18:49:13 -03:00
gustavo.pinho
c3ffab3819
style: update job column display and enhance job editing
...
Details:
- Improved the presentation of the job column for better clarity.
- Enhanced the functionality for editing job roles.
2024-02-01 18:49:06 -03:00
21b19fcfbd
fix: Resolve report error at supervisor level in frontend
2024-02-01 18:38:30 -03:00
09a469e892
Merge branch 'integracao_wa_oficial_el_editing' of github.com:AdrianoRobson/projeto-hit into integracao_wa_oficial_el_editing
2024-02-01 18:30:19 -03:00
gustavo.pinho
6a5a51ff3f
chore: update reports tab for supervisors, add reminders functionality, and include user roles
...
Details:
- Updated the reports tab to enhance functionality for supervisors.
- Implemented a reminders feature for improved user experience.
- Added user roles to enhance user management capabilities.
2024-02-01 17:46:23 -03:00
adriano
willian-pessoa
gustavo-gsp
adriano
gustavo-gsp
gustavo.pinho