Commit Graph

298 Commits (6450fb6ea74ff2a591367586f7561e46331194d6)

Author SHA1 Message Date
adriano 6450fb6ea7 Merge branch 'feat_faro' of github.com:AdrianoRobson/projeto-hit into feat_faro 2024-06-25 08:01:52 -05:00
adriano d59d2bf395 feat: enable image uploads in URA, auto-include country code, change language in components, fix message deletion bug 2024-06-25 07:49:00 -05:00
adriano e44efb45d9 feat: enforce file attachment for evidence in URA form submission 2024-06-25 09:35:28 -03:00
adriano 6762c8041d refactor: Remove duplicated function and use existing invoked function 2024-05-31 12:15:44 -03:00
adriano 9366a186a4 fix: bot send ura message to whatsapp distinct 2024-05-31 10:41:12 -03:00
adriano 9e84e4cf08 feat: Delete client session keys from Redis after 3 minutes of inactivity 2024-05-29 14:16:29 -03:00
adriano 02ded6e4ee feat: Enable querying via endpoint for client XML and separate IVR by queue based on connected numbers 2024-05-29 14:14:48 -03:00
adriano f7e71af633 feat: Reduce timer for bot message check 2024-05-10 04:46:38 -03:00
adriano 96a7e23ee6 feat: Automatically return remote/campaign tickets to awaiting when agent does not send campaign message 2024-05-07 09:49:49 -03:00
adriano 8eb2156845 feat: Remove positionCompany column from usuario table and references in frontend and backend 2024-05-03 15:16:35 -03:00
adriano b85aa4d5ba feat: Remove positionCompany column from usuario table and references in frontend and backend 2024-05-03 15:16:16 -03:00
adriano a2e0e53540 Merge branch 'merge_el_melhorias' of github.com:AdrianoRobson/projeto-hit into merge_el_melhorias 2024-04-30 17:02:14 -03:00
gustavo-gsp fea60cf80c fix: correct code errors
Details:
- Addressed various code errors and made necessary fixes.

feat: add column 'type' to the Reports Mtable to differentiate remote tickets from regular ones

Details:
- Added a new column named 'type' to the Reports Mtable to differentiate between remote tickets and regular ones.
2024-04-30 16:20:48 -03:00
adriano e71150ff75 feat: Implement solution for searching by message content and fix bug when closing ticket 2024-04-29 17:27:15 -03:00
gustavo-gsp 0e8fbd8400 feat: add new column 'transferToOtherQueues' to the Users table
Details:
- Created a new column named 'transferToOtherQueues' in the Users table.

feat: add field 'can transfer to other queues' in the user modal

Details:
- Added a field in the user modal to indicate if the user can transfer tickets to other queues.

feat: implement functionality to allow users with 'transferToOtherTickets' set to true to transfer tickets to other queues, even when disabled in OmniHit

Details:
- Implemented functionality to allow users with 'transferToOtherTickets' set to true to transfer tickets to other queues, even when this feature is disabled in OmniHit.

feat: add options to enable or disable functionalities: notify on new ticket arrival, block audio and video messages, show average waiting time of tickets in waiting status

Details:
- Added options to enable or disable the following functionalities: notification on new ticket arrival, blocking of audio and video messages, and displaying average waiting time of tickets in waiting status.

feat: add filter in the dashboard to show data only from the queues the user is linked to, and allow the user to view data from a selected queue only

Details:
- Added a filter in the dashboard to display data only from the queues the user is linked to, and to allow the user to view data from a selected queue only.
2024-04-29 10:00:51 -03:00
adriano b54580fdf9 feat: Adjust timer comparetion seconds to 50 seconds 2024-04-23 20:52:41 -03:00
adriano 3ee99afebf feat: Adjust timer of ticket remote message sending service to run every 5 seconds 2024-04-23 20:47:10 -03:00
adriano 5a0ed8368d Update to control message sending cadence by agents to prevent WhatsApp banning 2024-04-23 19:51:11 -03:00
gustavo-gsp cc12cafb99 merge changes, to merge the updated versions
Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias
2024-04-18 10:19:36 -03:00
gustavo-gsp 860d462d37 feat: add sound notifications and popOver for new tickets in waiting status, with option to enable in settings
Details:
- Implemented functionality to provide sound notifications and popOver alerts for new tickets in waiting status. Users can enable this feature in the settings.

feat: add average waiting time in the Waiting tab on the Tickets screen, with option to enable in settings

Details:
- Added functionality to display the average waiting time in the Waiting tab on the Tickets screen. Users can enable this feature in the settings.

feat: add ticket link in simple export directly from the reports table

Details:
- Implemented functionality to include the ticket link in the simple export directly from the reports table.

feat: remove report export options for supervisor profile

Details:
- Removed the report export options for the supervisor profile to restrict access.
2024-04-18 10:18:17 -03:00
adriano 42073cc821 fix: Resolve duplicated quick responses bug and remove queue selection field on position page 2024-04-15 11:04:14 -03:00
adriano c9750222c0 feat: Add new field to Tickets table to differentiate campaign tickets 2024-04-15 08:12:29 -03:00
adriano bfae2956a5 feat: Update frontend to display closure statuses, create interface to input user's position for assignment, modify quick responses to be displayed by queues, and add configurations to enable/disable these features. Also, add option to save contacts by queues 2024-04-12 18:33:15 -03:00
adriano 5eac253549 feat: Update to allow creation of remote tickets from cost center 2024-04-03 18:38:56 -03:00
adriano a5657d0a2f feat: Enable reception of multiple vCards sent via WhatsApp 2024-04-03 14:10:53 -03:00
adriano a33ce21f44 feat: Update to support queueId or contact_from as parameter to create ticket remote 2024-04-02 15:33:34 -03:00
adriano 7df322d1ab feat: Update controller to use queueId assigned to a WhatsApp number for message sending in remote ticket creation 2024-04-02 11:59:44 -03:00
adriano 88a71e5758 fix: Saturday message not matching with database enabled/disabled 2024-04-01 17:51:45 -03:00
adriano 4b9dca2401 fix: Bug when send remote message 2024-04-01 17:06:11 -03:00
adriano 8a35b985b9 git commit -m "feat: Pull information from closed tickets in backend to feed pie chart in frontend and add option to change service hours on Saturday" 2024-04-01 09:00:15 -03:00
adriano c27770ef02 fix: Improve ticket query in backend to resolve high delay issue 2024-03-28 12:20:55 -03:00
adriano dc5a6945d2 feat: Modify backend and frontend to display waiting time for customer service in report and update report controller queries accordingly 2024-03-27 12:02:11 -03:00
adriano 9f040ce953 feat: Improve display of queue and WhatsApp number-based interaction report 2024-03-25 16:00:24 -03:00
adriano 8447628fbf feat: Create routes and controllers for generating reports by WhatsApp numbers and queues in the backend, and update frontend for report visualization 2024-03-21 18:33:00 -03:00
adriano d298f75efc Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias 2024-03-21 09:21:01 -03:00
adriano 84896ec09c git commit -m "fix: Correct marking of bot messages from Omnihit application to be ignored upon return. Updated the frontend to chaining the notify data " 2024-03-21 09:16:31 -03:00
gustavo-gsp 9b6e48f54e feat: add notification for tickets in waiting status
Details:
- Implemented notification functionality for tickets that are in waiting status.
2024-03-20 14:33:36 -03:00
adriano 52e63706c1 feat: back to bot ura when the user is waiting in a queue 2024-03-18 18:05:59 -03:00
adriano e80ed8d092 Merge branch 'master' of github.com:AdrianoRobson/projeto-hit 2024-03-18 15:21:42 -03:00
adriano 5572ca1223 Merge branch 'feat-iam-integration' into feat_lojas 2024-03-18 15:19:53 -03:00
adriano db4bf2bf84 feat: Add routes and controllers to integrate with E-Trust Horacius for user and application management 2024-03-18 15:18:18 -03:00
Adriano d7019ffb1a feat: add notification and sound alert for new tickets in user's service queue
Details:
- Implemented functionality to notify users with a sound alert when new tickets arrive in their service queues.

fix: include responsible person's name when generating ticket already opened error in all languages

Details:
- Fixed the error generation process to include the name of the responsible person for the ticket when the system detects an attempt to create an already opened ticket.
2024-03-18 14:51:13 -03:00
adriano 0cc027252d feat(ura): Added option to return to the previous submenu and main menu
Fixed URAs context to prevent users from receiving information from a menu that is not currently in the context.
2024-03-15 11:59:32 -03:00
adriano 75b14becc3 feat: Modify ticket querying process to prioritize querying by ticket IDs before retrieving messages 2024-03-14 12:10:26 -03:00
adriano 5bcfc1bdcc feat: Implement querying of synthetic and analytical reports on tickets 2024-03-13 18:16:56 -03:00
adriano 5366f9943b chore: removed test code 2024-03-13 11:25:00 -03:00
adriano d47a36d8b2 feat: Allow identifying messages sent by the agent and the IVR 2024-03-13 11:19:40 -03:00
Henrriky 895ce83b5b feat: add reset password service 2024-03-12 17:18:41 -03:00
Henrriky d608538c9e feat: Add API routes for integrating Horacius users with Omnihit 2024-03-12 17:18:22 -03:00
Henrriky 2f56673962 refactor: update name of functions link and unlink user right 2024-03-12 17:16:46 -03:00