9366a186a4
fix: bot send ura message to whatsapp distinct
2024-05-31 10:41:12 -03:00
96a7e23ee6
feat: Automatically return remote/campaign tickets to awaiting when agent does not send campaign message
2024-05-07 09:49:49 -03:00
a2e0e53540
Merge branch 'merge_el_melhorias' of github.com:AdrianoRobson/projeto-hit into merge_el_melhorias
2024-04-30 17:02:14 -03:00
fea60cf80c
fix: correct code errors
...
Details:
- Addressed various code errors and made necessary fixes.
feat: add column 'type' to the Reports Mtable to differentiate remote tickets from regular ones
Details:
- Added a new column named 'type' to the Reports Mtable to differentiate between remote tickets and regular ones.
2024-04-30 16:20:48 -03:00
e71150ff75
feat: Implement solution for searching by message content and fix bug when closing ticket
2024-04-29 17:27:15 -03:00
0e8fbd8400
feat: add new column 'transferToOtherQueues' to the Users table
...
Details:
- Created a new column named 'transferToOtherQueues' in the Users table.
feat: add field 'can transfer to other queues' in the user modal
Details:
- Added a field in the user modal to indicate if the user can transfer tickets to other queues.
feat: implement functionality to allow users with 'transferToOtherTickets' set to true to transfer tickets to other queues, even when disabled in OmniHit
Details:
- Implemented functionality to allow users with 'transferToOtherTickets' set to true to transfer tickets to other queues, even when this feature is disabled in OmniHit.
feat: add options to enable or disable functionalities: notify on new ticket arrival, block audio and video messages, show average waiting time of tickets in waiting status
Details:
- Added options to enable or disable the following functionalities: notification on new ticket arrival, blocking of audio and video messages, and displaying average waiting time of tickets in waiting status.
feat: add filter in the dashboard to show data only from the queues the user is linked to, and allow the user to view data from a selected queue only
Details:
- Added a filter in the dashboard to display data only from the queues the user is linked to, and to allow the user to view data from a selected queue only.
2024-04-29 10:00:51 -03:00
5a0ed8368d
Update to control message sending cadence by agents to prevent WhatsApp banning
2024-04-23 19:51:11 -03:00
c9750222c0
feat: Add new field to Tickets table to differentiate campaign tickets
2024-04-15 08:12:29 -03:00
bfae2956a5
feat: Update frontend to display closure statuses, create interface to input user's position for assignment, modify quick responses to be displayed by queues, and add configurations to enable/disable these features. Also, add option to save contacts by queues
2024-04-12 18:33:15 -03:00
c27770ef02
fix: Improve ticket query in backend to resolve high delay issue
2024-03-28 12:20:55 -03:00
dc5a6945d2
feat: Modify backend and frontend to display waiting time for customer service in report and update report controller queries accordingly
2024-03-27 12:02:11 -03:00
84896ec09c
git commit -m "fix: Correct marking of bot messages from Omnihit application to be ignored upon return. Updated the frontend to chaining the notify data "
2024-03-21 09:16:31 -03:00
75b14becc3
feat: Modify ticket querying process to prioritize querying by ticket IDs before retrieving messages
2024-03-14 12:10:26 -03:00
5bcfc1bdcc
feat: Implement querying of synthetic and analytical reports on tickets
2024-03-13 18:16:56 -03:00
943d121ab1
fix: Correct bug in editing official WhatsApp and implement solution to validate number using remote WhatsApp API
2024-03-06 11:00:03 -03:00
8ca5b4503a
fix: Correct search queries in the report and fix bugs in WhatsApp template sending
2024-03-01 17:47:18 -03:00
47ed80e1a9
feat: Update report to allow querying by creation date, update date, and service queue
2024-02-28 10:48:36 -03:00
c9905eefb7
feat: Update to display total number of pending and waiting tickets
2024-02-26 16:58:39 -03:00
9ff95ff4bd
feat: Add route for creating tickets from external endpoints and update authentication middleware
2024-02-21 17:47:23 -03:00
ad89d3ccdb
feat: Support IVR(ura) for bot interactions, optimize botqueue user checks, and allow supervisor to view all tickets
2024-02-05 12:29:49 -03:00
a2f946d849
feat: Configure business hours for WhatsApp sessions and add setting to hide campaign module
2024-02-01 17:16:56 -03:00
255b1bb47b
feat: Allow supervisor users to view dashboard and reports
2024-01-30 09:50:37 -03:00
bc134c827c
feat: Enable users to transfer to other queues and users with the same WhatsApp connection.
2024-01-29 08:48:20 -03:00
6d525e4224
estado funcional whatsapp api oficial
2023-09-08 16:50:51 -03:00
42535f2e6c
whatsapp oficial em desenvolvimento
2023-08-28 14:05:53 -03:00
2138d70fa9
Merge branch 'update_newtemper' into modulo_campanha_update_newtemper
2023-08-15 09:40:48 -03:00
c8ea53a4bc
finalização do recurso de encerramento de ticket automatico e expiração de ticket
2023-08-08 12:09:03 -03:00
1e0b8b9d29
finalização da implementação para que um mesmo contato fale com whatsapps distintos da interface omnihit
2023-07-28 09:25:13 -03:00
4ee65ad300
modulo canpanha em desenvolvimento
2023-07-26 17:24:10 -03:00
92f7d8b4db
Atualização: ao criar ticket associar a uma fila, busca por ticket e conteudo, trasnferencia de ticket sem necessidade de escolher usuario, correção de notificações de mensagens recebidas para ter o mesmo comportamento do whatsapp web.
2023-07-12 11:54:29 -03:00
69da69089a
Inclusao de try catch para rastrear a origem do tcp_wrap.cc erro
2023-04-20 15:48:42 -03:00
1dbd2a08db
Versao beta da funcionalidade de multisessão completada
2023-02-07 12:47:40 -03:00
2c8a901af3
Ateração no pageNumber para evitar valores numericos vazios
2022-12-20 21:28:41 -03:00
e83f46ae08
Alteração no .env para ativar ou desativar o recurso de busca por cache
2022-11-08 20:16:39 -03:00
bde6058455
Implementação de solução para consultas dos tickets e dos contatos usando Redis como banco de dados em memória. Ajustes no frontend para corrigir bugs de datas exibidas nas mensagens
2022-10-25 11:16:36 -03:00
603e5fa2dd
Criação do service para recuperar todos os tickets para o cache
2022-10-02 03:22:44 -03:00
12c497f65b
commit test
2022-09-22 15:34:12 -03:00
728c5b580e
Test
2022-09-21 01:29:54 -03:00
5c34b7911e
Correção da atualização do pending
2022-08-09 15:44:28 -03:00
3e418f7c92
Identação do codigo
2022-08-08 18:33:38 -03:00
7cafadc9c1
Alteração parcial do dasbord
2022-08-08 15:28:47 -03:00
71d69990e2
Modificações para exibir informaçãos em tempo real no dasboard
2022-08-08 13:47:28 -03:00
2d95bfe20d
Pequena modificação no dasboard
2022-07-28 18:21:14 -03:00
ffcefe8f12
Finalização do relatorio carregado sob demanda
2022-07-28 14:55:23 -03:00
75fd79fc8d
Desabilitação do recurso de pesquisar relatorio a partir de datas anteriores a atual. Desabilitação do metodo que verifica o bot para interação com o usuario
2022-07-20 12:34:12 -03:00
c5c13f2b34
Criação do Load Balance para usuarios que estejam na mesma fila. Criação de solução de para reaproveitar sessão
2022-06-27 03:21:04 -03:00
3d69fa84ef
Criação do recurso de restrição para o admin não editar a fila nem a conexão
2022-06-17 19:48:05 -03:00
a3be6063c4
Codificaçao do recurso opcional de finalização de atendimento e inclução do status de encerramento de atendimento
2022-05-19 18:29:38 -03:00
d74e3a7a97
commit antes da limpeza das variaveis nao utilizada
2022-05-15 23:48:06 -03:00
02b36b6bf7
Codificação para quando houver mais de uma fila na conexão. O atendente só vai interagir com o usuário quando o mesmo escolher uma fila
2022-04-28 17:57:57 -03:00
adriano
adriano
gustavo-gsp