c27770ef02
fix: Improve ticket query in backend to resolve high delay issue
2024-03-28 12:20:55 -03:00
dc5a6945d2
feat: Modify backend and frontend to display waiting time for customer service in report and update report controller queries accordingly
2024-03-27 12:02:11 -03:00
9f040ce953
feat: Improve display of queue and WhatsApp number-based interaction report
2024-03-25 16:00:24 -03:00
8447628fbf
feat: Create routes and controllers for generating reports by WhatsApp numbers and queues in the backend, and update frontend for report visualization
2024-03-21 18:33:00 -03:00
d298f75efc
Merge branch 'el_lojas_melhorias' of github.com:AdrianoRobson/projeto-hit into el_lojas_melhorias
2024-03-21 09:21:01 -03:00
84896ec09c
git commit -m "fix: Correct marking of bot messages from Omnihit application to be ignored upon return. Updated the frontend to chaining the notify data "
2024-03-21 09:16:31 -03:00
9b6e48f54e
feat: add notification for tickets in waiting status
...
Details:
- Implemented notification functionality for tickets that are in waiting status.
2024-03-20 14:33:36 -03:00
52e63706c1
feat: back to bot ura when the user is waiting in a queue
2024-03-18 18:05:59 -03:00
e80ed8d092
Merge branch 'master' of github.com:AdrianoRobson/projeto-hit
2024-03-18 15:21:42 -03:00
5572ca1223
Merge branch 'feat-iam-integration' into feat_lojas
2024-03-18 15:19:53 -03:00
db4bf2bf84
feat: Add routes and controllers to integrate with E-Trust Horacius for user and application management
2024-03-18 15:18:18 -03:00
d7019ffb1a
feat: add notification and sound alert for new tickets in user's service queue
...
Details:
- Implemented functionality to notify users with a sound alert when new tickets arrive in their service queues.
fix: include responsible person's name when generating ticket already opened error in all languages
Details:
- Fixed the error generation process to include the name of the responsible person for the ticket when the system detects an attempt to create an already opened ticket.
2024-03-18 14:51:13 -03:00
0cc027252d
feat(ura): Added option to return to the previous submenu and main menu
...
Fixed URAs context to prevent users from receiving information from a menu that is not currently in the context.
2024-03-15 11:59:32 -03:00
75b14becc3
feat: Modify ticket querying process to prioritize querying by ticket IDs before retrieving messages
2024-03-14 12:10:26 -03:00
5bcfc1bdcc
feat: Implement querying of synthetic and analytical reports on tickets
2024-03-13 18:16:56 -03:00
5366f9943b
chore: removed test code
2024-03-13 11:25:00 -03:00
d47a36d8b2
feat: Allow identifying messages sent by the agent and the IVR
2024-03-13 11:19:40 -03:00
895ce83b5b
feat: add reset password service
2024-03-12 17:18:41 -03:00
d608538c9e
feat: Add API routes for integrating Horacius users with Omnihit
2024-03-12 17:18:22 -03:00
2f56673962
refactor: update name of functions link and unlink user right
2024-03-12 17:16:46 -03:00
fca4dd7036
feat: add unlink user right to change profile property of user to default
2024-03-12 17:16:07 -03:00
2d22a4b9f0
feat: add link user right to modify profile property of user
2024-03-12 17:15:24 -03:00
097737a3b8
feat: add check user right service
2024-03-12 17:11:26 -03:00
Henrriky
26e90c6ea9
feat: add middleware to verify token (API KEY) send by horacius system
2024-03-12 17:09:56 -03:00
3478b7c5b2
feat: add iam controllers (createUser, checkUser, deleteUser, updateUser, resetPassword, linkUserAndUserRight, unlinkUserAndUserRight, checkUserRight)
2024-03-12 17:06:39 -03:00
4c7e49fb9a
feat: add base structure to EL-IAM integration
2024-03-12 12:46:12 -03:00
279c4697dd
fix: save contact by remote whatsapp session
2024-03-07 19:38:22 -03:00
e020a5f75d
fix: Update frontend to indicate lack of WhatsApp connection and adjust backend to return 422 status for WhatsApp number validation issues
2024-03-07 18:03:46 -03:00
c5c5ddb5a4
fix: bug id and body undefined from webhook
2024-03-07 15:25:22 -03:00
ec6e84f567
feat: Add function in controller to remove whatsapp cache in Redis
2024-03-07 11:53:50 -03:00
9d4b80986d
feat: Add function in controller to remove user and update cache in Redis
2024-03-07 11:47:42 -03:00
8e24f37219
fix: bug ignored wrong number connected in the application
2024-03-07 09:43:04 -03:00
2fc732eec1
feat: Implement Redis solution for querying WhatsApp number in webhook controller
2024-03-06 18:14:12 -03:00
943d121ab1
fix: Correct bug in editing official WhatsApp and implement solution to validate number using remote WhatsApp API
2024-03-06 11:00:03 -03:00
6c5b89fd28
feat: Add new function to clear user cache and include phone number field for official WhatsApp
2024-03-04 15:53:50 -03:00
8ca5b4503a
fix: Correct search queries in the report and fix bugs in WhatsApp template sending
2024-03-01 17:47:18 -03:00
47ed80e1a9
feat: Update report to allow querying by creation date, update date, and service queue
2024-02-28 10:48:36 -03:00
c9905eefb7
feat: Update to display total number of pending and waiting tickets
2024-02-26 16:58:39 -03:00
237fa8124e
feat: Update application to receive vecard from the client
2024-02-26 11:18:01 -03:00
1d3a6178ba
feat: Improve code for transferring users to another agent
2024-02-23 14:36:52 -03:00
7fc0f136ff
fix: Fix bug in ticket transfer from selected user's queue by agent
2024-02-22 15:20:26 -03:00
d25d296498
feat: Update response message for clarity
2024-02-21 18:10:30 -03:00
9ff95ff4bd
feat: Add route for creating tickets from external endpoints and update authentication middleware
2024-02-21 17:47:23 -03:00
5abab2ef05
feat: Optimize user search via Redis for backend access
2024-02-21 11:23:51 -03:00
9370931737
fix: infinite transfer message send to client
2024-02-21 09:17:12 -03:00
db140a328c
feat: Enable direct transfer of tickets to agent via WhatsApp user input
2024-02-20 12:33:36 -03:00
051e1b3b2a
feat: Add code to enable sending of information via socket to application monitoring dashboard
2024-02-09 09:35:19 -03:00
c444012963
feat: Uncomment code to allow backend to send disk space information to frontend
2024-02-08 09:13:19 -03:00
7bab4bf6b9
feat: Optimize database by reopening bot tickets instead of creating new ones
2024-02-07 17:52:07 -03:00
ad89d3ccdb
feat: Support IVR(ura) for bot interactions, optimize botqueue user checks, and allow supervisor to view all tickets
2024-02-05 12:29:49 -03:00
adriano
gustavo-gsp
Adriano
Henrriky
Henrriky